Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from K

フロント次第かな

Posted 30-Mar-2016
3回目の利用となります。 エクスペディアで喫煙部屋を予約しても、ホテルのシステムには反映されてないため、仕方なしに喫煙の都度外へ… 寒いし風邪ひくし、砂嵐… これなら、近所のベストウエスタンやらと変わらない
4 out of 5
by A verified traveller

Posted 24-Mar-2016
only thing that was odd was that there was no ice machine since there were ice trays in the fridge
Comment from Hotel Management
04-Apr-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our amenities were not to your expectations. We are sorry for this issue, but are happy to read that we provided you with a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveller

価格相応

Posted 03-Mar-2016
リピートとなります。 ホテル目の前には、twinpeakがあり、徒歩7分でスーパーもあります。 立地は、まずまずかと思います。 近隣には、類似のホテルが多数ありますが、喫煙ルームがあるのは、たぶんESAだけじゃないでしょうか。 治安の良い地域なので、街歩きと考えたい所ですが、そもそも車無しでは成立しない場所です。 サンランドパークIC(エルパソ空港から、20〜30分)からすぐなので、何かと便利でしょうね。 朝の軽食は、期待しないように…
1 out of 5
by Mario from San Antonio

Ugly

Posted 01-Feb-2016 on Hotels
No reception you need to call someone to let you in and is bad over all
Comment from Hotel Management
16-Apr-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I was disheartened to read about the service issues you experienced. Please accept our apologies. As this hotel’s manager, I can assure you that I have spoken with our staff to ensure we are responding to guest needs in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
by Jackeline

Great Location and hotel

Posted 07-Jan-2016 on Hotels
Clean hotel. Located within minutes from restaurants and shopping centers. The price I paid for the room wasn't bad for the quality of the room. Bed was super comfy which allowed for a great sleep. Liked how the hotel clerk called the room after 15mins to check if the room was good for me. Hotel is close to the highway. Overall a good one night stay for me.
Comment from Hotel Management
26-Mar-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I’m so pleased to read that you had a comfortable stay and enjoyed our reasonable rates. I truly appreciate your comments regarding our accommodating customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
2 out of 5
by Thomas from Las Vegas NM

Posted 29-Dec-2015 on Hotels
Elevator was broke, found out when I went to use it. Third floor smelled like cigarette smoke.
Comment from Hotel Management
19-Mar-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will work closely with our housekeeping staff to ensure we are thoroughly eliminating smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
4 out of 5
by ISAAK

This traveller left a rating score only Posted 30-Nov-2015 on Hotels
4 out of 5
by venkata from Oklahoma

Worth the money

Posted 10-Nov-2015 on Hotels
I like it
Comment from Hotel Management
23-Jan-2016 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am so glad to read that we were able to accommodate your needs with a comfortable stay at a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
by A verified traveller from West Hollywood

My Stay at Extended Stay America West El Paso

Posted 17-Oct-2015
Pros: The staff and comfortable rooms. I loved that there are laundry facilities and a 24-hour, well-equipped gym.
Cons: Provide larger pillows.
Location: It's in a safe neighborhood and close to a freeway, restaurants and shops.
The hotel staff was wonderful. Unfortunately, on my second night there, the bathroom flooded and I was moved to a nice, large room. However, the clock/radio in the new room did not work, but the staff was always quick to help. The only thing that I found not to my liking was that the pillows were too small.
Comment from Hotel Management
28-Oct-2015 by Manager, Hotel Management
The situation you described regarding is truly regrettable. We are very sorry for your experience. I am personally doing maintenance inspections to ensure that this does not happen again in the future. Still, I am glad to read that we were able to provide you with a positive stay overall. Once more, thank you for posting your review.
5 out of 5
by Corina from San Diego California

recommended this stay

Posted 15-Sep-2015 on Hotels
Hi everyone we enjoyed our stay it was like a mini apartment my three children loved it very clean and very quiet I would stay there again
Comment from Hotel Management
05-Dec-2015 by Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that you and your family enjoyed our rooms and that it was a pleasant stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!