My Stay at Extended Stay America West El Paso
The hotel staff was wonderful. Unfortunately, on my second night there, the bathroom flooded and I was moved to a nice, large room. However, the clock/radio in the new room did not work, but the staff was always quick to help. The only thing that I found not to my liking was that the pillows were too small.
Comment from Hotel Management
28-Oct-2015 by Manager, Hotel Management
The situation you described regarding is truly regrettable. We are very sorry for your experience. I am personally doing maintenance inspections to ensure that this does not happen again in the future. Still, I am glad to read that we were able to provide you with a positive stay overall. Once more, thank you for posting your review.