Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 13-Jun-2016
Cons: Although this is a pet friendly hotel, there is really no pet area. There is no grass, only big rocks designed to not be pet friendly.
The hotel itself is nice. Although this is a pet friendly hotel, there is really no pet area. There is no grass, only big rocks designed to not be pet friendly.
Comment from Hotel Management
16-Jun-2016 by Manager, Hotel Management
Thank you so much for posting a review of our hotel. It was disheartening to read that we were unable to meet your standards for pet; however, I am thankful that we provided you with an overall great experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
by Micaela

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
1out of 5
by Rene X from Chihuahua

Viaje al Paso Tx

Posted 19-Apr-2016 on Hotels
Muy mala la atención , hotel viejo sin mantenimiento , muebles con desperfectos, no había shampoo en la habitación y nunca pudieron conseguir el precio no justifica el tipo de hotel
3out of 5
by A verified traveller from K

フロント次第かな

Posted 30-Mar-2016
3回目の利用となります。 エクスペディアで喫煙部屋を予約しても、ホテルのシステムには反映されてないため、仕方なしに喫煙の都度外へ… 寒いし風邪ひくし、砂嵐… これなら、近所のベストウエスタンやらと変わらない
4out of 5
by KARINA

This traveller left a rating score only Posted 29-Mar-2016 on Hotels
3out of 5
by A verified traveller

Posted 28-Mar-2016 on Hotels
The place is decent.
Comment from Hotel Management
11-Jun-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am glad to read that we were able to meet your expectations and provide you with a comfortable experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by A verified traveller

Posted 24-Mar-2016
only thing that was odd was that there was no ice machine since there were ice trays in the fridge
Comment from Hotel Management
04-Apr-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our amenities were not to your expectations. We are sorry for this issue, but are happy to read that we provided you with a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3out of 5
by A verified traveller

価格相応

Posted 03-Mar-2016
リピートとなります。 ホテル目の前には、twinpeakがあり、徒歩7分でスーパーもあります。 立地は、まずまずかと思います。 近隣には、類似のホテルが多数ありますが、喫煙ルームがあるのは、たぶんESAだけじゃないでしょうか。 治安の良い地域なので、街歩きと考えたい所ですが、そもそも車無しでは成立しない場所です。 サンランドパークIC(エルパソ空港から、20〜30分)からすぐなので、何かと便利でしょうね。 朝の軽食は、期待しないように…
1out of 5
by Jason

Ok

Posted 21-Feb-2016 on Hotels
It was ok but our bed was broken and the air conditioner didn't cool the room down .. It took a long time. Hallways stunk and there was not much room in the rooms.
Comment from Hotel Management
07-May-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, we are in the process of implementing deep cleaning and preventative maintenance procedures as well as making sure we are thoroughly inspecting our rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5out of 5
by A verified traveller

Roadtrip

Posted 18-Feb-2016 on Hotels
I'm an older single woman and was on a road trip just staying over night, I found it on hotel.com, it seemed a good price and well rated. I couldn't have been happier.... had very pleasant conversations with the staff, each one I met was so friendly and helpful. I was traveling with coffee and smoothie making supplies so the little kitchenette was just perfect. I'm told it's a relatively safe neighborhood. It was perfect for me.
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I’m so pleased to read that you found our hotel to be a great value and enjoyed our friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!