Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by venkata from Oklahoma

Worth the money

Posted 10-Nov-2015 on Hotels
I like it
Comment from Hotel Management
23-Jan-2016 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am so glad to read that we were able to accommodate your needs with a comfortable stay at a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller from West Hollywood

My Stay at Extended Stay America West El Paso

Posted 17-Oct-2015
Pros: The staff and comfortable rooms. I loved that there are laundry facilities and a 24-hour, well-equipped gym.
Cons: Provide larger pillows.
Location: It's in a safe neighborhood and close to a freeway, restaurants and shops.
The hotel staff was wonderful. Unfortunately, on my second night there, the bathroom flooded and I was moved to a nice, large room. However, the clock/radio in the new room did not work, but the staff was always quick to help. The only thing that I found not to my liking was that the pillows were too small.
Comment from Hotel Management
28-Oct-2015 by Manager, Hotel Management
The situation you described regarding is truly regrettable. We are very sorry for your experience. I am personally doing maintenance inspections to ensure that this does not happen again in the future. Still, I am glad to read that we were able to provide you with a positive stay overall. Once more, thank you for posting your review.
5 out of 5
Recommended
for Families
by Corina from San Diego California

recommended this stay

Posted 15-Sep-2015 on Hotels
Hi everyone we enjoyed our stay it was like a mini apartment my three children loved it very clean and very quiet I would stay there again
Comment from Hotel Management
05-Dec-2015 by Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay. I'm thrilled to hear that you and your family enjoyed our rooms and that it was a pleasant stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2 out of 5
Recommended
for Families
by A verified traveller

No Ready for guest

Posted 07-Sep-2015 on Hotels
Not worth the extended stay
Comment from Hotel Management
28-Nov-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that one of your three rooms was not ready upon check in and that’s why we decided to make it right by upgrading you to bigger rooms at no extra cost to you. As this hotel’s manager, I can assure you that I have talked to my team to ensure your experience is not repeated. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
Recommended
for Families
by Billy from Dell City

Extended stay

Posted 07-Sep-2015 on Hotels
Visiting Family rooms were not ready and crowded, room set up was not efficient
Comment from Hotel Management
05-Dec-2015 by Manager, Hotel Management
Billy - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that one of your three rooms was not ready upon check in. Please accept my apology. As this hotel’s manager, I can assure you that I have talked to my team to ensure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
3 out of 5
Recommended
for Getaway With Friends
by Aaron from 92240

Last Minute book. Satisfied.

Posted 24-Aug-2015 on Hotels
Satisfied for the price and last minute availability. Staff were very accommodating.
Comment from Hotel Management
21-Nov-2015 by Manager, Hotel Management
It is so rewarding to read that you had a satisfying stay with us. Thank you for your comments. It's great to hear that you enjoyed our accommodating staff and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Para gente tranquila

Posted 17-Aug-2015 on Hotels
Buena ubicación , descansas confortablemente ya que por lo general va gente que trabaja y no gente ruidosa , así que si descansas
3 out of 5
Recommended
for Business Travellers
by GUSTAVO from Chihuahua

Ridicula area de desayuno

Posted 14-Aug-2015 on Hotels
Bien solo el area de desayuno muy pequeña (mi perro tiene mas espacio)
4 out of 5
Recommended
for Everyone
by A verified traveller from pearsall tx

Nice place but some noise across the street

Posted 09-Aug-2015
Good room was so roomie and and great condition and staff real nice
Comment from Hotel Management
26-Aug-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our comfortable rooms and friendly customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from East Tennessee

kind desk staff

Posted 21-Jun-2015
Pros: location and rest that I got.
Location: location was perfect. near shopping and eating.
my flight was canceled so I was tired and frustrated. the staff let me check in a little early. I really appreciated their help when they didn't have to let me check in. the cost was minimal and since I had to rent a car and a hotel for the night unexpectedly, it was helpful.
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am proud of our team for going above and beyond to accommodate your needs and provide you with a great stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.