Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

Posted 13-Apr-2016
Muy bueno y confortable. Personal atento. Habitación limpia
3 out of 5
by A verified traveller

Posted 26-Feb-2016
There was no hair dryer in the room. I was told at check out that we had to ask for hair dryers, coffee pots, etc. to have it delivered to the room.
Comment from Hotel Management
03-Mar-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
by A verified traveller from Hawaii

Posted 09-Feb-2016
Clean,private,and very comfortable .plenty of supplies
Comment from Hotel Management
10-Feb-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to read that we were able to accommodate your needs with our comfortable rooms and convenient amenities! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
by Linda from albuquerque

no coffee pot

Posted 27-Jan-2016 on Hotels
it was a room and a clean bed, good shower. no coffee pot.
Comment from Hotel Management
09-Apr-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to communicate our dishware policy. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. Still, we are happy to know that we were able to provide you with a comfortable stay overall. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
1 out of 5
by A verified traveller

Terrible

Posted 20-Jan-2016
Pros: Nothing
Cons: Staff needs to check rooms before the release them to be used
Location: Didn't see anything
Arrived at the hotel to check in and went to the room and key didn't work, as I walked back to my car a man approached me trying to solicit money, Went back to the office and the key didn't work a second time, third attempt finally worked but room was disgustingly dirty and had not been cleaned from last guest. As I got in my car to return to the office a second man approached me asking for money and attempted to open the passenger to get in the car. Finally requested another room and it also had not been cleaned- asked for a refund and left
Comment from Hotel Management
28-Jan-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will make sure we are reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Jan-2016 on Hotels
2 out of 5
by Robert T.

This traveller left a rating score only Posted 08-Jan-2016 on Hotels
3 out of 5
by A verified traveller from san antonio tx

Not bad for a short stay

Posted 06-Jan-2016
Good location good service but the hotel needs to be updated looks old
Comment from Hotel Management
02-Feb-2016 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. Please accept our apologies that our hotel’s appearance was not up to standard. Moving forward, I will make sure we are implementing preventative maintenance procedures. Still, I am glad to read that you enjoyed our friendly customer service and convenient location. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
3 out of 5
by Steve

This traveller left a rating score only Posted 02-Jan-2016 on Hotels
4 out of 5
by A verified traveller

Nice for Price

Posted 21-Dec-2015 on Hotels
Great place. Great Location.
Comment from Hotel Management
09-Apr-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location and reasonable rates. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!