Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
71% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from el paso, tx

Surprisingly nice!

Posted 06-Nov-2016
Pros: The room was clean and the bed was comfortable. Had a nice size fridge, microwave and stove. It was actually more comfortable than my last appointment.
Cons: Im a little forgetful so being on the third floor sucked. I would always forget something either in my car or in the room and have to make several trips up and down.
Location: Its close to the airport and theres a mall a mile down the street. Also a lot of food places near by. The 10 freeway is closed incase u need it.
Comment from Hotel Management
08-Nov-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our clean, comfortable rooms and the fully equipped kitchen met your expectations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
by A verified traveller from Hawaii

Good priced room for your money

Posted 14-Oct-2016
Location: Lots of good restaurants around this area
Good room comfortable bed for this hotel. Many restaurants and sight to see.
Comment from Hotel Management
19-Oct-2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you found our hotel to your liking at an affordable price. It is also great to see that our convenient location was beneficial. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4out of 5
by A verified traveller

Clean hotel, but they didn't gave what I pay for.

Posted 26-Sep-2016
Pros: They didn't gave me the breakfast that was included with my reservation.
Cons: Avoid offering free breakfast or actually provide it.
Location: gret location, a lot of restaurants, close to the airport and malls.
Celan hotel, very well located. But they didn't gave me the breakfast that was included with my reservation.
1out of 5
by A verified traveller

Pesimo!

Posted 14-Sep-2016
Pros: Donde esta localizado
Cons: El servicio y las instalaciones
Location: Aeropuerto
No funciono el aire acondicionado, hable a recepcion y quedaron de enviar a alguien para arreglarlo y nunca fueron a arreglarlo. No funciono el micro hondas. Solicite hacer el check out una hora mas tarde de lo normal, 1pm en vez de 12pm, y me dijeron que si no salia para las 12pm me iban a cobrar.
3out of 5
by A verified traveller from NM

Posted 12-Sep-2016
Pros: location
Location was good. TV didn't work. Got a different room the second night. Breakfast was not available as promised. Had to request a coffee pot, then it had moldy coffee grounds in it. Manager is supposed to refund one night. The staff was very nice. The room was clean and the bed was comfortable
3out of 5
by A verified traveller from Mitchell

Posted 06-Sep-2016 on Hotels
Other than fire alarm in the middle of the night and another a few days later in the early morning not a bad place to stay.
4out of 5
by A verified traveller from Santa Fe

Great

Posted 04-Sep-2016 on Hotels
Nice place
Comment from Hotel Management
30-Sep-2016 by General Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your stay with us. We strive to provide all guests with a "home away from home" experience, and I'm happy to know that we met that goal with your stay. We hope to have the opportunity to provide you with another enjoyable stay in the future.
2out of 5
by A verified traveller

undergoing construction

Posted 31-Aug-2016
Pros: low cost
Cons: website should have warned of construction issues
No breakfast (as advertised), kitchen not furnished with any supplies, room damp and warm upon arrival (once turned on, the a/c fixed the problem), windows don't move correctly within the frames, long walk to the rooms due to construction blocking half the parking spaces.
1out of 5
by Bianca from El Paso, TX

WORST EXPERINCE/CUSTOMER SERVICE EVER!!!!!!!!!!!!!

Posted 28-Aug-2016 on Hotels
Completely Dissatisfied! Extremely Disappointed! When we got there, no toilet paper. Outlet at kitchenette area did not work. No ironing board, no hangers. No turntable on microwave. Anything we needed, we had to pick up, ourselves, at front desk. Not only all above issues but on Sunday morning when we woke up, to No Water At All! we were not notified at All! we could have been notified in several different manners, by phone call, directly going to our room and letting us know or at least by a notice slipped underneath the door. Every bad experience was an Extreme Inconvenience and Disappointment! This was suppose to be a special getaway for my boyfriend's Birthday. To add insult to injury, On checkout day, I get an irate call, at work, from Hope, which has been aware of all the issues, letting me know that if we do not checkout by 12 noon, there will be a $10 fee per hour & after 3pm there will be a full day fee. I told her I was at work, I had to call back, she said "hold on" without letting me know she placed Cynthia, manager on the line. I had to hang up. I was at work, I could not talk. When I called back, to make my conversation short, Cynthia indicated we still had to pay, even though she agreed our experience was "bad". I was not going to argue, so I did tell her if my boyfriend does not checkout on time to bill me. I was surprised to be asked to pay. I was expecting a Major credit for All Of the Inconveniences!!!! Horrible Customer Service Ever!!!
4out of 5
by Mary L from Overland Park

Nice hotel but no breakfast

Posted 22-Aug-2016 on Hotels
The hotel was being remodeled when we arrived. The rooms were clean and lovely, but breakfast was not an option since they were working on the facilities. That information would have been nice to know upfront. Hotel is off a busy road but no noise came through the rooms.
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
We appreciate you taking the time to write a review of your stay. Please accept my apologies that you were not made aware of the lack of breakfast due to us making changes to our facilities. I will make sure our staff is informing guests of such changes. Overall, I am glad you were able to enjoyed your stay.