Ratings based on 293 Verified Reviews

3.3 out of 5
69% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Posted 11-May-2017
Awesome staff the room was clean and comfortable.
Comment from Hotel Management
11-May-2017 by General Manager, Hotel Management
Tom, it was our pleasure having you as our guest at Extended Stay America - El Paso – Airport. We are so happy you were overwhelmed not only by our service but also with your spotless room. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from B

Nice and quiet place to stay...

Posted 16-Apr-2017
Workers,were nice and helpful, I'll stay their if I come back into El Paso...
Comment from Hotel Management
17-Apr-2017 by General Manager, Hotel Management
It's a pleasure to read your fantastic review about Extended Stay America - El Paso – Airport. We strive to provide our guests outstanding hospitality and your compliments serve as encouragement to all of us. We look forward to your return! Sincerely, General Manager
3 out of 5
by A verified traveller from El Paso, TX

Brown Towels slow customer service

Posted 11-Apr-2017
It way ok. No breakfast just muffins and granola. No room service if u stay less than 7 days. Towels were old and brown. Room service was very slow.
Comment from Hotel Management
13-Apr-2017 by General Manager, Hotel Management
Brenda, thank you for the comments about your stay. We apologize that you had a poor experience with us and that we dropped the ball. We will take your comments seriously and use them to fix the issues you mentioned. I hope you will give us a second chance when you return to this area so that we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveller from Dallas, TX

Filthy room, broken AC and toilet.

Posted 06-Apr-2017
The first room was filthy, leftover food in the refrigerator and freezer. The toilet was broken, as well. They put us in a second room that was equally filthy with a broken AC. Because we arrived late at night from a 12 hour drive, they would not refund us the room for that night. So we had to pay for 2 hours of frustration.
3 out of 5
Recommended
for Everyone
by A verified traveller from Clevelan, Ohio

Convenient to freeway and airport

Posted 05-Apr-2017
Pros: The staff and convenience to freeway to get around town.
Location: Visited Ft. Bliss and museum, Wyler tramway (only if it is not windy), hiking trail at Franklin Mts.State Park, and eating at the famous L&J Café.
The staff was friendly and hospitable. We stayed one night and if we were going out of the airport, this would have been very convenient. and I would recommend this hotel if that was your purpose.
1 out of 5
by A verified traveller

Do not stay here!

Posted 27-Mar-2017
I have never been to jail but I can imagine the accommodations would be similar to these.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lawton, Ok

Close to the airport .

Posted 26-Mar-2017
Comfortable beds. Nice staff. Spent only one night but that's all I needed. Thank you.
Comment from Hotel Management
27-Apr-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see your bed was comfortable to your liking and that you enjoyed your one night stay at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from new mexico

Close to airport. Early flight. Ok for that.

Posted 19-Mar-2017
Pros: Close to airport
Would not stay here for extended time. Noisy. Industrial neighborhood. Did not really feel safe as a single woman.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Mar-2017
Pros: quiet no one bothersyou
Cons: no
It was great? away from everbody and everything an none bothers??
Comment from Hotel Management
04-Apr-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read you had a quiet stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Park City, Ut.

The use of the room was only for night sleeping!

Posted 21-Feb-2017
Pros: It was very comfortable.
Cons: To provide more soaps for showers and hand washing.
Location: It was at the best location for my use to and from activities.
The bed was very comfortable and clean. Friendly staff at the lobby.