Arrived at the hotel to check in and went to the room and key didn't work, as I walked back to my car a man approached me trying to solicit money, Went back to the office and the key didn't work a second time, third attempt finally worked but room was disgustingly dirty and had not been cleaned from last guest. As I got in my car to return to the office a second man approached me asking for money and attempted to open the passenger to get in the car.
Finally requested another room and it also had not been cleaned- asked for a refund and left
Comment from Hotel Management
28-Jan-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will make sure we are reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.