Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Clean hotel, but they didn't gave what I pay for.

Posted 26-Sep-2016
Pros: They didn't gave me the breakfast that was included with my reservation.
Cons: Avoid offering free breakfast or actually provide it.
Location: gret location, a lot of restaurants, close to the airport and malls.
Celan hotel, very well located. But they didn't gave me the breakfast that was included with my reservation.
1out of 5
by A verified traveller

Pesimo!

Posted 14-Sep-2016
Pros: Donde esta localizado
Cons: El servicio y las instalaciones
Location: Aeropuerto
No funciono el aire acondicionado, hable a recepcion y quedaron de enviar a alguien para arreglarlo y nunca fueron a arreglarlo. No funciono el micro hondas. Solicite hacer el check out una hora mas tarde de lo normal, 1pm en vez de 12pm, y me dijeron que si no salia para las 12pm me iban a cobrar.
3out of 5
by A verified traveller from NM

Posted 12-Sep-2016
Pros: location
Location was good. TV didn't work. Got a different room the second night. Breakfast was not available as promised. Had to request a coffee pot, then it had moldy coffee grounds in it. Manager is supposed to refund one night. The staff was very nice. The room was clean and the bed was comfortable
2out of 5
by A verified traveller

undergoing construction

Posted 31-Aug-2016
Pros: low cost
Cons: website should have warned of construction issues
No breakfast (as advertised), kitchen not furnished with any supplies, room damp and warm upon arrival (once turned on, the a/c fixed the problem), windows don't move correctly within the frames, long walk to the rooms due to construction blocking half the parking spaces.
5out of 5
by A verified traveller

Clean but was under construction.

Posted 18-Aug-2016
Pros: Room was very spacious.
Cons: Lower the price for pets and have more grass.
They were painting the outside so was a challenge to park by our room. The room was huge and had plenty of room. Bed was very comfortable. The $25 pet charge was to much. Never been charged that high before. Would not stay here if I had a pet. There is one tiny spot for them to use the restroom. Location is very nice. Lots of places to eat.
Comment from Hotel Management
24-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our property met your expectation, but sorry it was tough the park and you felt our pet charge was pricey. Overall I'm glad you received clean, comfortable accommodations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
by A verified traveller from S

Great location.very good value.

Posted 09-Aug-2016
Value plus comfort makes it a Hotel of choice for me.
Comment from Hotel Management
15-Aug-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the comfortable hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1out of 5
by A verified traveller

Nasty, Dirty and noises!!

Posted 19-Jul-2016
Pros: Nothing
Cons: Everything
The room was dirty. It had a very moldy smell to it. They do not clean your room unless you stay more than 8 nights. If you want clean towels you have to take your dirty ones to the front desk for an exchange. They have a grab and go breakfast with NO COFFEE!! They are remoldeling and at 7am on a Satruday morning we were rudely awaken by hammering and loud noise. I wish I would have read reviews before booking! Never ever again. This hotel sucks!
4out of 5
by A verified traveller

Posted 11-Jul-2016
Nice rooms and good enviroment.Area close to where I need to stay!!!!
Comment from Hotel Management
13-Jul-2016 by Manager, Hotel Management
Thank you for the review. It is pleasing to read that we provided you with an excellent stay and you enjoyed our well-placed location. We hope you choose us again whenever you are back in the area.
4out of 5
by A verified traveller from El Paso

Not bad.

Posted 05-Jul-2016
Nice for the price, breakfast is only apples and muffins.
Comment from Hotel Management
08-Jul-2016 by Manager, Hotel Management
Thank you for writing a review. I am pleased to know you enjoyed your stay at an affordable price. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1out of 5
by A verified traveller

Never ever again! The grand hotel isn't so grand!

Posted 05-Jul-2016
Rooms are disgusting! Hair in shower! Nats flying all over the place and getting on your food. Wet bathroom floor! Dirty sheets! Messed up shower! Phone didn't even work!