Ratings based on 271 Verified Reviews

3.3 out of 5
70% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

For price

Posted 14-Jan-2017
Great hotel for the price. I would have like a larger breakfast selection, but as I said for the price.
Comment from Hotel Management
16-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you valued our affordable price, but please accept our apologies for the breakfast selection. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
Recommended
for Everyone
by A verified traveller from el paso, tx

Surprisingly nice!

Posted 06-Nov-2016
Pros: The room was clean and the bed was comfortable. Had a nice size fridge, microwave and stove. It was actually more comfortable than my last appointment.
Cons: Im a little forgetful so being on the third floor sucked. I would always forget something either in my car or in the room and have to make several trips up and down.
Location: Its close to the airport and theres a mall a mile down the street. Also a lot of food places near by. The 10 freeway is closed incase u need it.
Comment from Hotel Management
08-Nov-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our clean, comfortable rooms and the fully equipped kitchen met your expectations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5out of 5
by A verified traveller from Dallas tx

great price, great service

Posted 15-Oct-2016 on Hotels
it was a great price , hotel staff was awesome.
Comment from Hotel Management
20-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to read how you felt you received a great deal at an affordable price and that our staff was excellent. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Good priced room for your money

Posted 14-Oct-2016
Location: Lots of good restaurants around this area
Good room comfortable bed for this hotel. Many restaurants and sight to see.
Comment from Hotel Management
19-Oct-2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you found our hotel to your liking at an affordable price. It is also great to see that our convenient location was beneficial. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1out of 5
by A verified traveller

One of the worst nights in El Paso, TX

Posted 06-Oct-2016 on Hotels
This was the worst stay I ever had. I travel a lot and this hotel gave my room to another customer and that was the other king size bed. The cable went out and it did not come back on. Then was no breakfast. The manager was not the best in helping the situation neither.
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your recent stay we apologize for the room availability at the time of arrival it truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will ensure to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
1out of 5
by A verified traveller

Posted 01-Oct-2016 on Hotels
Worst customer service I have experienced, check in was bad, was given a room that was occupied, went back to front desk and was treated like a liar, receptionist by the name Hope didn't believe me and thought I was trying to get into a better room,(which they're all the same). Just a bad experience overall
5out of 5
by A verified traveller

Size matters

Posted 28-Sep-2016 on Hotels
I loved the room size for the price and the staff was wonderful
Comment from Hotel Management
10-Oct-2016 by General Manager, Hotel Management
Thank you for your recent review of your stay. It is great to see you were pleased with the size of your room and the customer service provided by our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2out of 5
by A verified traveller

普通

Posted 28-Sep-2016 on Hotels
朝のコーヒーがあるはずが、まったくなかったです。
3out of 5
by A verified traveller

Clean hotel but no breakfast.

Posted 27-Sep-2016 on Hotels
There was an advertised continental breakfast that wasn't served because they were repainting the lobby. One of the reasons I selected this hotel was because they served breakfast so a discount would've been nice.
Comment from Hotel Management
05-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept my apology that breakfast wasn't served do to renovationsWe do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. .
4out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel, but they didn't gave what I pay for.

Posted 26-Sep-2016
Pros: They didn't gave me the breakfast that was included with my reservation.
Cons: Avoid offering free breakfast or actually provide it.
Location: gret location, a lot of restaurants, close to the airport and malls.
Celan hotel, very well located. But they didn't gave me the breakfast that was included with my reservation.