Ratings based on 275 Verified Reviews

3.3 out of 5
70% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Park City, Ut.

The use of the room was only for night sleeping!

Posted 21-Feb-2017
Pros: It was very comfortable.
Cons: To provide more soaps for showers and hand washing.
Location: It was at the best location for my use to and from activities.
The bed was very comfortable and clean. Friendly staff at the lobby.
1out of 5
by A verified traveller

Don't do it.

Posted 17-Feb-2017
I could go into detail but it's rather pointless. If you have any other option I suggest you take it. Perhaps a pillow and recline your seat in your car...
5out of 5
Recommended
for Everyone
by A verified traveller

For price

Posted 14-Jan-2017
Great hotel for the price. I would have like a larger breakfast selection, but as I said for the price.
Comment from Hotel Management
16-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you valued our affordable price, but please accept our apologies for the breakfast selection. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by A verified traveller

Posted 23-Nov-2016 on Hotels
We had a kitchen but no plates, pots and pans etc. you have to ask to get them delivered. Instead they handed my 67 year old husband a heavy bin of kitchen supplies to carry back to the room. The hotel was clean but the pillows looked like they were 10 years old.
Comment from Hotel Management
12-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. Please accept our apologies for the cookware inconvenience. I will coach our staff to do a better job. Still, it is pleasing to read you had a great stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
Recommended
for Everyone
by A verified traveller from el paso, tx

Surprisingly nice!

Posted 06-Nov-2016
Pros: The room was clean and the bed was comfortable. Had a nice size fridge, microwave and stove. It was actually more comfortable than my last appointment.
Cons: Im a little forgetful so being on the third floor sucked. I would always forget something either in my car or in the room and have to make several trips up and down.
Location: Its close to the airport and theres a mall a mile down the street. Also a lot of food places near by. The 10 freeway is closed incase u need it.
Comment from Hotel Management
08-Nov-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our clean, comfortable rooms and the fully equipped kitchen met your expectations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Oct-2016 on Hotels
5out of 5
by A verified traveller from Dallas tx

great price, great service

Posted 15-Oct-2016 on Hotels
it was a great price , hotel staff was awesome.
Comment from Hotel Management
20-Oct-2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to read how you felt you received a great deal at an affordable price and that our staff was excellent. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Good priced room for your money

Posted 14-Oct-2016
Location: Lots of good restaurants around this area
Good room comfortable bed for this hotel. Many restaurants and sight to see.
Comment from Hotel Management
19-Oct-2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you found our hotel to your liking at an affordable price. It is also great to see that our convenient location was beneficial. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1out of 5
by A verified traveller

One of the worst nights in El Paso, TX

Posted 06-Oct-2016 on Hotels
This was the worst stay I ever had. I travel a lot and this hotel gave my room to another customer and that was the other king size bed. The cable went out and it did not come back on. Then was no breakfast. The manager was not the best in helping the situation neither.
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your recent stay we apologize for the room availability at the time of arrival it truly regrettable. We are very sorry for your experience. Your comments were reviewed by our staff, and we will ensure to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
1out of 5
by A verified traveller

Posted 01-Oct-2016 on Hotels
Worst customer service I have experienced, check in was bad, was given a room that was occupied, went back to front desk and was treated like a liar, receptionist by the name Hope didn't believe me and thought I was trying to get into a better room,(which they're all the same). Just a bad experience overall