Dear Alexander, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the doors, cleanliness, and noise is valuable, and we will address these issues promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear JAIME, Thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding the cigarette smoke odor in your non-smoking room. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address this issue with our housekeeping team to prevent such occurrences in the future. Please accept our apologies for any discomfort caused, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to welcome you again.Sincerely,Hotel Management

Dear Marco, Thank you for your feedback of your stay at Extended Stay America and for recognizing our cleaning and lobby crews. We're glad to hear that you found their efforts satisfactory. We apologize for any inconvenience caused by doors that didn't close properly during your stay. Rest assured, we'll address this issue promptly to ensure a smoother experience for our guests. Your comfort and satisfaction are important to us, and we appreciate your input. We hope to have the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Alicia, Thank you for your feedback and for choosing Extended Stay America. Providing friendly and attentive service to our guests is a top priority for us, and we're thrilled to hear that you had a pleasant experience during your stay. Your kind words are a testament to the hard work and dedication of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future. Safe travels!Sincerely,Hotel Management

Dear Brent, We apologize for the disappointment regarding the breakfast offerings during your stay. Your feedback is valuable, and we regret any inconvenience caused by the limited selection. We understand your frustration and regret if this impacted your overall experience. We strive to provide value and comfort to all our guests and will review our breakfast options to ensure they meet expectations. We appreciate your feedback and hope to exceed your expectations in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Marva, We appreciate your feedback and understand your perspective. We continually assess our facilities to ensure they meet the highest standards. Your input is invaluable as we strive to enhance our guests' experiences. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Joshua, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the city. Sincerely,Hotel Management

Dear Janet, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for your review. We sincerely regret to learn about the maintenance issues you faced during your stay with water pressure. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Timothy, Thank you for choosing Extended Stay America for your visit. We are glad that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Alexander, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear ernest, We are happy you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Daniel, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. However, we are sorry for the discomfort and will work on improving it on your future visits. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Grelismar, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Our front desk team is always there to help you with anything while you are our guest. We regret any inconvenience and consider your feedback of utmost importance to us. Thank you again, please return for a seamless experience.Sincerely,Hotel Management

Dear Stanley, Thank you for being our guest and sharing your observations. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. Thank you again for staying with us, and we hope to see you soon.Sincerely,Hotel Management