Bar (on property)

Reviews of Embassy Suites by Hilton El Paso

3.5 out of 5
Embassy Suites by Hilton El Paso
6100 Gateway East, El Paso, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1010 reviews" "
Rating 8 - Good. 221 out of 1010 reviews" "
Rating 6 - Okay. 93 out of 1010 reviews" "
Rating 4 - Poor. 51 out of 1010 reviews" "
Rating 2 - Terrible. 60 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean good breakfast
Stayed 4 nights in Mar 2024

6/10 Okay

Rogelio

Travelled with family
Liked: Staff & service
El cuarto no estaba muy limpio y el tener carpeta en los cuartos no ayuda mucho, la humedad se sentía en el cuarto parece que por el precio debería ser mejor. La alberca y la temperatura del agua excelente
Stayed 2 nights in Mar 2024

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very very friendly, breakfast buffet was amazing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, but I wish it was more. The evening reception was nice, and the complimentary breakfast was delicious! We would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Eugenio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great exept that in my room coffee maker was dirty and also didn' have any complementary coffee to make on my room other than that everything was great.
Stayed 1 night in Mar 2024

10/10 Excellent

tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice
Stayed 1 night in Feb 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous, enjoyed the bright, open court yard feel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, room was clean and comfortable. Breakfast was good.
Stayed 2 nights in Feb 2024

6/10 Okay

Kaila

Travelled with family
Liked: Staff & service
Staff was great, location was convenient and safe. Our stay itself was nice. Environment was quiet but also family friendly. Room was spacious. Nightly drinks were a nice perk, they also served food, although we did not eat there. Downsides. Our shower curtain had black mold on it and our pillowcases had an unpleasant smell. Tops of doors and vents had a thick later of dust and buildup on them. The room itself is dated and furniture shows a lot of wear. They are renovating currently so hopefully those issues will be remedied. There was only ONE towel hook in the entire room. Pool area was not clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Celerina, Albuquerque

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacob

Stayed 1 night in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Bernardo

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jayme

Travelled with pets, Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

CHANMONY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

MaryAnn

Stayed 2 nights in Dec 2023

4/10 Poor

Anthony

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The restroom is small , faucet is leaking, fan has huge noise. Staff did not provide all needed info for customers, such as where to park your car, how to get to the elevators , there is no way customer can find a ice maker… I would stay at Drury, Fairfield or Springfield for less cost with better services
Stayed 1 night in Jan 2024

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Useless staff
Stayed 1 night in Jan 2024

10/10 Excellent

Trinity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Front desk staff was great. Overall an excellent vacation staying here.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Hotel is in dire need of renovation, bathrooms are moldy and cleanliness is not their priority.
Stayed 2 nights in Dec 2023

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with family
Stayed 1 night in Dec 2023

4/10 Poor

Tami

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
we just did an overnight stay to be able to swim in the pool. the hotel itself was very cold in the pool area and throughout the hotel and when we ordered pizza and tried to eat down in the lobby, we were told we were not allowed to eat down there. We had to go eat in our room which we did, and we came back down and there was several families eating outside food in the lobby and no one was telling them anything which I thought was very rude.
Stayed 1 night in Dec 2023

2/10 Terrible

Jaclynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

maria, Austin

Stayed 1 night in Dec 2023

2/10 Terrible

Herman

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Cornelio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was good, service was friendly, bed was very comfy, but the room totally smelled like chlorine because it was right above the pool, and the neighbors above us were playing soccer in their room.
Stayed 1 night in Dec 2023

10/10 Excellent

Wilhelm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023

10/10 Excellent

Josh

8/10 Good

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Perfecto
Stayed 1 night in Nov 2023

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was friendly. The guy cleaning the tables did an excellent job. He was efficient and nice.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Tim

Stayed 5 nights in Nov 2023

8/10 Good

Guadalupe

Stayed 1 night in Nov 2023

10/10 Excellent

ZULMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in process super easy. Agent communicates with you regarding your stay and if there are any concerns via text. Super convenient.
Stayed 1 night in Nov 2023
Response from RP on 27 Nov 2023
Thank you so much! We appreciate you.

6/10 Okay

Kesuma

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from RP on 27 Nov 2023
Thank you for your review. We hope to have another opportunity to see you again.

8/10 Good

Leo

Stayed 1 night in Nov 2023
Response from RP on 27 Nov 2023
Thank you for your feedback. Please come back soon.

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 1 night in Nov 2023
Response from RP on 20 Nov 2023
Dear Ms. Jeanne - thank you so much for sharing your review. Your business and feedback are greatly appreciated. We hope to see you again very soon.

10/10 Excellent

Diane, Lubbock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that it has enough space for all of us. And it has a great breakfast!
Stayed 1 night in Nov 2023
Response from RP on 15 Nov 2023
Thank you very much Ms. Diane for staying with us and for posting your review on line. We greatly appreciate your business and feedback. Please stay safe and be well.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from RP on 13 Nov 2023
Dear Ms. Melissa - we greatly appreciate your business and feedback. Please let us know what we could have done better or differently to earn a 10 - 10. Please stay safe and be well.

8/10 Good

MARK

Stayed 2 nights in Oct 2023

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Nov 2023
Response from RP on 10 Nov 2023
Thank you for choosing the Embassy Suites El Paso and for taking the time to post your review. We appreciate your business and feedback. Please come back soon

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was at a great location. Very convenient.
Stayed 5 nights in Nov 2023
Response from RP on 9 Nov 2023
Dear Ms. Patricia, thank you for choosing the Embassy Suites El Paso. We are happy to hear that you enjoyed our location and our hotel. Please come back soon.

10/10 Excellent

Rigoberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from RP on 9 Nov 2023
Thank you so much! We appreciate your business and your review. Hope to see you again very soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay. Had a complimentary drink in the lobby (Roy Rogers and Shirley Temple for this non-drinking couple), and loved the pool. Room was spacious, clean and comfortable. Breakfast was delicious. Great stay.
Stayed 1 night in Nov 2023
Response from RP on 7 Nov 2023
Dear Ms. Rachel, we are very happy to hear that you enjoyed your recent visit. Thank you for taking the time to post your wonderful review. Stay safe and be well.