Room, 1 King Bed, Non Smoking, Patio | Premium bedding, in-room safe, desk, blackout curtains

Reviews of DoubleTree by Hilton El Paso Downtown

4 out of 5
DoubleTree by Hilton El Paso Downtown
600 N El Paso Street, El Paso, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 138 out of 1004 reviews" "
Rating 4 - Poor. 77 out of 1004 reviews" "
Rating 2 - Terrible. 83 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maricela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and professional staff
Stayed 1 night in Mar 2024

4/10 Poor

Jared

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown, rude front desk.
Stayed 2 nights in Mar 2024
Response from Doubletree Downtown El Paso on 26 Mar 2024
Hello Jared, we here at DoubleTree Downtown wanted to say thank you for your stay and we greatly apologize for your experience at the front desk. We will defiantly have a word with them, Thank You.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, amenities
The cookies
Stayed 2 nights in Mar 2024
Response from Doubletree Downtown El Paso on 26 Mar 2024
Hello Ramon, we are glad you loved our cookies hopefully we see you soon so we can offer more.

4/10 Poor

David

Travelled with family
Disliked: Staff & service, amenities
Sunset lounge was nice
Stayed 1 night in Mar 2024
Response from Doubletree Downtown El Paso on 26 Mar 2024
Hello David, thank you for compliment, i see you gave us a 2 and wanted to say we thank you for your stay with us first. But we are sorry if your stay wasn't up to your standards.

6/10 Okay

Lorraine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very run down with a lot of water leaks and staining. Our room was okay but there was stains on the couch and the bathroom needs to be updated. Not the best hotel.
Stayed 1 night in Feb 2024
Response from marissa on 3 Mar 2024
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. Rest assured that our team is working hard to minimize the effects of this damage. We hope you will stay with us in the future for a more positive experience.

10/10 Excellent

Christeen

Stayed 1 night in Feb 2024
Response from Doubletree Downtown El Paso on 26 Mar 2024
Hello Christeen, thank you for your wonderful rating, its greatly appreciated.

10/10 Excellent

Jose oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton El Paso Downtown on 13 Feb 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was bad
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton El Paso Downtown on 13 Feb 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

10/10 Excellent

Linhu, Jones creek

Stayed 1 night in Jan 2024
Response from Doubletree by Hilton El Paso Downtown on 13 Feb 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

8/10 Good

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in the Downtown area.
Stayed 1 night in Jan 2024
Response from Juan C on 23 Jan 2024
Thank you for the feedback. We hope you enjoy your stay.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was convenient, right off the freeway . We checked in at 10 pm and told front desk that our heater wasn’t working in our room. We were still waiting at 11:15 pm for someone to fix it. Maintenance guy came and looked at it and said he was going to get his tools and we didn’t hear anything else from him. We finally went back downstairs because the phone wasn’t working in our room and they gave us a new room.
Stayed 1 night in Dec 2023
Response from marissa on 30 Dec 2023
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. Rest assured that our team is working hard to minimize the effects of our heaters. We hope you will stay with us in the future for a more positive experience.

2/10 Terrible

Jade

Stayed 2 nights in Dec 2023
Response from marissa on 30 Dec 2023
Thank you for taking the time to voice your most recent experience at our property.

10/10 Excellent

Beatriz

Stayed 1 night in Dec 2023
Response from Juan C on 23 Jan 2024
Thank you for the feedback. We hope you enjoy your stay.

8/10 Good

Haley

Stayed 1 night in Dec 2023
Response from marissa on 30 Dec 2023
Thank you for taking the time to voice your most recent experience at our property.

6/10 Okay

Richard

Liked: Staff & service, room comfort
OK
Double Tree is a nice hotel set up and amenities. It’s however a little dated and the linens didn’t smell clean. The shower was was also wonky. It sprayed everywhere we had to face it towards the wall of the shower to keep it from spraying and leaking everywhere.
Stayed 1 night in Nov 2023
Response from -Perla B. on 18 Dec 2023
Thank you for sharing your experience! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. We also apologize about your unusual circumstances during your visit. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Doubletree by Hilton.

8/10 Good

Gladys

Lovely stay poor restaurant.
Our stay at DoubleTree was excellent in all ways. The staff was very friendly and most helpful. We’d like to especially thank Juan the Assistant General Manager. A very wonderful man. However, dining at the restaurant was a sad experience. We do not recommend having dinner there. We ordered the chicken parmigiana with ravioli. The ravioli was a dismal, hard, disc as was the chicken. The lobster bisque was good and we should have stopped there. Staff was very nice and accommodating. The menu was limited as was the wine selection. It was a huge disappointment considering the price.
Stayed 1 night in Dec 2023
Response from -Perla on 18 Dec 2023
Thank you for sharing your experience! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Doubletree by Hilton.

10/10 Excellent

D

Stayed 1 night in Dec 2023
Response from marissa on 11 Dec 2023
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marissa on 11 Dec 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from marissa on 11 Dec 2023
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. We hope you will stay with us in the future for a more positive experience.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Dated hotel and food service lets Hilton down
Breakfast limited to a short menu, no buffet with cereal, bread or fruit. No orange juice Coffee never fresh and tasted of nothing.
Stayed 3 nights in Nov 2023
Response from Inis on 25 Nov 2023
Thank you for providing us with your feedback. Your feedback is important for us. We are committed to the satisfaction of our guests and are dedicated to ensure that their experience with us is 100% positive. And on this occasion, we didn’t exceed our basic expectation. I would love for you to give us another chance as this was a one-time occurrence. Thank you.

6/10 Okay

Laura

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Inis on 25 Nov 2023
Thank you for providing us with your feedback. We appreciate your scores.

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Edgar

Stayed 1 night in Oct 2023
Response from Inis on 25 Nov 2023
Thank you for taking the time to provide us with your feedback and scores.

8/10 Good

Ansito

Travelled with family
Liked: Staff & service, property conditions & facilities
Not good room service
Stayed 4 nights in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Corina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

2/10 Terrible

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

6/10 Okay

Damian

Stayed 1 night in Sep 2023
Response from Tyler Page on 12 Oct 2023
Thank you for your feedback it is comments like this they help us make sure your next stay is perfect.

8/10 Good

luis, Little elm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2023
Response from Tyler Page on 12 Oct 2023
Hello, thank you for you taking time to review you stay with us at the Doubletree. We use your comments to help make sure your next stay is perfect.

4/10 Poor

Valentin

Disliked: Cleanliness, staff & service, property conditions & facilities
Facility is old and not well maintained.
Stayed 1 night in Sep 2023
Response from Brianna Garcia on 11 Oct 2023
I wanted to reach out to you and apologize for your recent stay with us. We are committed to the satisfaction of our guests and are dedicated to ensuring that their experience with us is 100% positive. On this occasion, we didn’t exceed our basic expectation. I would love for you to give us another chance as this was a one-time occurrence. I have let my engineering team know about occurring issues that have been brought up and they are correcting these issues. I hope that you will give us the opportunity to make this right if your travels bring you back to the area. Please don’t hesitate to contact me with any question or concerns, thank you.

6/10 Okay

Lucinda

Stayed 1 night in Sep 2023
Response from Brianna Garcia on 15 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

2/10 Terrible

Janice, las cruces

Disliked: Staff & service
The desk clerk was rude. Kept looking at my ID. I am 63 years old and a retired math college professor. I was not offered a water or collie and when she was finished she just looked at me and said. ‘We are done’. I have stayed here many times and never treated like this. She placed me in a room next to the elevator. Noises were loud and I did not sleep well. Will rethink before I ever stay again. And charged my credit card $50 for what??? I had to ask to have that removed.
Stayed 1 night in Sep 2023
Response from Brianna Garcia on 6 Oct 2023
Hello Janice, I wanted to reach out to you and apologize for your recent stay with us. We are committed to the satisfaction of our guests and are dedicated to ensuring that their experience with us is 100% positive. On this occasion, we didn’t exceed our basic expectation. I would love for you to give us another chance as this was a one-time occurrence. On your next visit I will honor a discounted rate. . I hope that you will give us the opportunity to make this right if your travels bring you back to the area. Please don’t hesitate to contact me with any question or concerns, thank you.

8/10 Good

elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Obed

Travelled with partner
Liked: Amenities, property conditions & facilities
HATED HOW HOUSEKEEPING NEVER SHOWED UP EVEN AFTER WE ASKED BUT OTHER THAN THAT EVERYTHING WAS GREAT
Stayed 2 nights in Jul 2023

2/10 Terrible

WILFRED

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Doreen V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go elsewhere
For no apparent reason, we, and every other first trying to check in, had to wait over 2 hours to check in. We were all sent to the bar area to wait our turn to be called to check in. No explanation, no timeline given. No cookies, at all which is doubletrees gimmick. The room was sub par, old and decrepit looking. TV didn’t have signal For any channels, bathtub and sink were stained and discolored. Toilet paper roll was less than half left, no box of tissue, and no extra roll of tp. We had to hunt down the maid. Lobby was about 90° every time we went to ask for help. Parking was ridiculous clearly can’t accommodate a full house. We would not stay there again!
Stayed 2 nights in Aug 2023
Response from Brianna Garcia on 11 Oct 2023
I wanted to reach out to you and apologize for your recent stay with us. We are committed to the satisfaction of our guests and are dedicated to ensuring that their experience with us is 100% positive. On this occasion, we didn’t exceed our basic expectation. I would love for you to give us another chance as this was a one-time occurrence. When your travels bring you back to area please ask for the FOM which is myself, to make sure your next stay is to a higher standard. I hope that you will give us the opportunity to make this right if your travels bring you back to the area. Please don’t hesitate to contact me with any question or concerns, thank you.

6/10 Okay

Armando

Travelled with family
Liked: Cleanliness, room comfort
Room was not ready at check in time, had to wait a few hours. Need better parking, spaces are to narrow in parking garage.
Stayed 1 night in Aug 2023
Response from Tyler Page on 12 Oct 2023
Hello, I am so sorry to hear that your room was not ready at the time of check in this is something that is unacceptable on our part. We do hope you come stay with us again soon, and once again my apologies.

4/10 Poor

Shane

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Tyler Page on 11 Oct 2023
Hello, I am so sorry to hear about your stay here at the doubletree and we plan on addressing these issues as soon as we can. We do hope you give us another visit soon.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In Town
Very convenient check-in/check-out, garage elevator direct to rooms, friendly service, clean room, great AC!
Stayed 1 night in Aug 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

10/10 Excellent

Antoine F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Tyler Page on 11 Oct 2023
Hello, thank you for sharing your experience here at the Doubletree and i am happy to see you enjoyed your time here. We hope to see you again soon.

10/10 Excellent

Carmelita

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Friendly staff!
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff and nice quiet room. Nothing fancy but very satisfying for a 1 night stay.
Stayed 1 night in Jul 2023

10/10 Excellent

JoAnna

Stayed 1 night in Jul 2023

10/10 Excellent

William, High Rolls

Liked: Staff & service, property conditions & facilities
Close TN the ballpark
Stayed 1 night in Jul 2023