Interior

Reviews of Holiday Inn Express Hotel & Suites Magnolia-Lake Columbia, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 243 reviews" "
Rating 8 - Good. 83 out of 243 reviews" "
Rating 6 - Okay. 19 out of 243 reviews" "
Rating 4 - Poor. 5 out of 243 reviews" "
Rating 2 - Terrible. 7 out of 243 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

TSP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. The room was spacious and clean. The free hot breakfast was the icing on the cake. It was plentiful and the staff was friendly and keep every fresh and hot!
Stayed 1 night in Mar 2024
Response from Kiya Moore on 25 Mar 2024
Thank you for your kind review! We are delighted to hear that you enjoyed our friendly and professional staff, spacious and clean room, and our delicious hot breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over priced for one night stay for the location.
Stayed 1 night in Feb 2024
Response from Kiya on 6 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment or inconvenience you experienced during your recent stay at our hotel.We understand that pricing is an important factor for our guests, and we strive to offer competitive rates that reflect the value of our accommodations and services. However, we regret that our pricing did not meet your expectations on this occasion.Please know that we continuously evaluate our pricing structure to ensure it aligns with market standards while delivering exceptional quality and comfort to our guests. Your feedback will certainly be taken into consideration as we assess our pricing strategies moving forward.We value your patronage and would welcome the opportunity to regain your trust and loyalty. Should you decide to give us another chance in the future, please do not hesitate to reach out to our team directly. We would be delighted to assist you in planning a future stay that exceeds your expectations in every way possible.Thank you again for bringing your concerns to our attention. We appreciate your valuable feedback as it helps us improve and enhance the overall guest experience.

10/10 Excellent

Mickey

Travelled with family
Liked: Amenities
Ok
Stayed 1 night in Feb 2024
Response from Kiya on 26 Feb 2024
I'm delighted to hear that you had such a positive experience during your stay. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. If you have any specific highlights or suggestions for improvement, we'd love to hear more. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 Excellent

ANIL, Marina Del Rey

Stayed 2 nights in Feb 2024
Response from Kiya on 13 Feb 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Your positive feedback means a lot to us, and we appreciate your kind words.It's wonderful to know that our accommodations, amenities, and service met your expectations and contributed to an enjoyable stay. Our team works hard to create a welcoming and comfortable environment for our guests, and it's always rewarding to receive such positive recognition.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon!

6/10 Okay

Kayden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice basic property. Walls are paper thin. Hotels just aren’t built like they used to anymore.
Stayed 1 night in Jan 2024
Response from Kiya on 24 Jan 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Felix

Stayed 1 night in Jan 2024
Response from Kiya on 24 Jan 2024
Thank you for the fantastic rating! We're thrilled to hear you had a perfect 10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well laid out and clean. The bathroom mirror was back-lit, the bathroom was large, and the shower had lots of water pressure. The electric outlets on one wall didn't work, but there were others that did, so it wasn't an issue. I would definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Tracy Edwards, General Manager on 18 Dec 2023
Thank you so much for your recent survey! Our maintenance will address the electrical outlet immediately. We look forward to your next stay with us!

10/10 Excellent

Beth-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
We had a few glitches on the booking side, but they were eager to help and clarify the issues. This was a great place, great breakfast!
Stayed 2 nights in Dec 2023
Response from Kiya on 24 Jan 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Kiya on 24 Jan 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Robert, Texarkana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a small town , friendly staff. Clean quiet room.
Stayed 2 nights in Nov 2023

6/10 Okay

Chandra

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating. The first room I was given the a/c didnt work & the ceiling above the shower was peeling & didnt look safe. The second room was better however the next morning we woke to ants by the a/c unit & they got in my cousins clothes. I just expected better for the price. I will say the staff was very helpful & kind & the breakfast was good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, room was very clean.
Stayed 2 nights in Sep 2023
Response from Kiya on 28 Sept 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first answer would be about Autumn she made check in wonderful, each time we would see her she always wears a smile, helpful and kind! We will be back!!
Stayed 2 nights in Sep 2023
Response from Kiya on 28 Sept 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kiya on 28 Sept 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting Arkansas from Texas for softball. Rooms were clean, quiet and the breakfast was great for our early morning start
Stayed 2 nights in Sep 2023
Response from Kiya on 15 Sept 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay and the breakfast.

10/10 Excellent

Debrah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overslept which is can be a good sign!
Stayed 1 night in Sep 2023
Response from Kiya on 15 Sept 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay and had a goodnight sleep.

10/10 Excellent

Michelle

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from kiya on 9 Aug 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay
Stayed 1 night in Aug 2023
Response from Kiya on 15 Sept 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay with us.

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay and staff very helpful to my family
Stayed 2 nights in Jul 2023
Response from kiya on 9 Aug 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from kiya on 9 Aug 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Change Nothing, close to fuel, food choices, very friendly staff. Clean room . And ez back on route.
Stayed 1 night in Jun 2023
Response from kiya on 9 Aug 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from kiya on 9 Aug 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

2/10 Terrible

Kathy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room flooded. My brothers pants we soaked. They moved us to another room but it only had one bed. My brother sleep in the chair. My son had to stay with relatives because there wasn’t room for him. The manager said she was going to give us a suite for the last night. That didn’t happen. She lied and didn’t comp us for the inconvenience. If I have another choice I would never stay there again. We couldn’t get towels. It was the worse experience ever. Customer service was awful. We were there for 4 nights.
Response from Kiya Moore on 30 May 2023
We truly apologize about your stay. We have refunded you for the night and gave you points.

10/10 Excellent

Shane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room comfortable bed
Stayed 1 night in May 2023
Response from Kiya Moore on 14 May 2023
Thank you so much for the great feedback. We are glad you enjoyed.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean.
Stayed 1 night in May 2023
Response from Kiya Moore on 9 May 2023
Thank you so much for the great feedback.

6/10 Okay

Laura

Stayed 2 nights in May 2023
Response from Kiya Moore on 30 May 2023
Thank you for staying with us.

8/10 Good

PEGGY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet location, nice rooms. Great bathroom mirror and lighting.
Stayed 4 nights in Apr 2023
Response from kiya on 7 Apr 2023
We are so glad that you enjoyed your stay with us. Thanks for the awesome feedback.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff! Comfortable and quiet room!
Stayed 2 nights in Jan 2023
Response from Kelly on 31 Jan 2023
Good evening Lori, thank you for the kind feedback. We are glad you enjoyed your comfortable and quite room. We look forward to you booking again. Thank you!

2/10 Terrible

Stephanie

Travelled with family
Disliked: Amenities
The pool was closed so we didn’t stay because the indoor pool was the only reason we booked this hotel.
Stayed 1 night in Dec 2022
Response from Kelly on 23 Dec 2022
Good morning, I do apologize for our pool being out of order due to the inclement weather. We hope that you will visit us again and enjoy the pool when it opens back up. Have a great day and Happy Holiday's.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let me check out
Enjoyed it, I feel as if the cleaning people need to wait until checkout before coming around at 8:30 knocking on your door to ensure check out when it’s not until 11.
Stayed 1 night in Dec 2022
Response from Kelly on 23 Dec 2022
Good morning, I would like apologize for the inconvenience of housekeeping knocking on the door so early. We hope that you did enjoy the rest of your stay, we will be looking for you in the near future. Have a great day and Happy Holidays.

4/10 Poor

LaSandra

Travelled with family
Disliked: Cleanliness, staff & service
They didn't clean my room while I was there
Stayed 3 nights in Nov 2022
Response from Kezia on 28 Nov 2022
I am sorry for your inconvenience.

10/10 Excellent

mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great people and clean hotel!!
Stayed 3 nights in Oct 2022
Response from Kiya Moore on 31 Oct 2022
Thank you so much for the great feedback.

10/10 Excellent

Areli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Kelly on 20 Oct 2022
Good Morning Areli, Thank you for leaving us a feedback, we are glad you enjoyed your stay. We look forward to you booking in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Kiya Moore on 17 Oct 2022
Thank you so much for staying with us! Glad you enjoyed your stay.

10/10 Excellent

DEBBIE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Rooms/property clean. Breakfast was delicious.
Stayed 1 night in Oct 2022
Response from ALF on 11 Oct 2022
Thank you, Debbie, glad you enjoyed your stay!

10/10 Excellent

Joshua

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The extra space with a couch.
Stayed 1 night in Sep 2022
Response from Kelly on 20 Sept 2022
Good morning Joshua, Thank you for the feedback. I'm glad that you enjoyed the extra space with the sofa. We hope to see you book again in the future have a wonderful day.

4/10 Poor

Vera, Jonesborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The purpose of our trip to Magnolia was to attend a funeral, When we learned that several people we hoped to see during our stay had covid, we moved our departure date up by one day. Altho people ck out of hotels early all the time with no penalty, this hotel mgr charged us for the night we did not stay. My husband and I ended up getting covid anyway, but their u willingness to waive the charge made a difficult trip even more distressing.
Stayed 3 nights in Aug 2022

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 3 nights in Aug 2022
Response from Kelly on 12 Oct 2022
Good morning, Thank you for staying with us, we hope to see you back soon.

10/10 Excellent

Treva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
It was awesome and the kids loved it
Stayed 2 nights in Aug 2022
Response from Kiya on 22 Aug 2022
I'm so excited that you and your kids enjoyed the stay. glad we was apart of your wonderful travels. Thank for staying with us.

10/10 Excellent

Cinniamon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Aug 2022
Response from Kelly on 19 Aug 2022
I'm so glad that you enjoyed your stay and that all our stay was very nice to your while you visited the area.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was up to my standards. The staff were friendly and nice. I will be returning.
Stayed 2 nights in Aug 2022
Response from Kelly on 10 Aug 2022
Thank you Beverly for the great feedback. Also thank you for staying at Holiday Inn Express of Magnolia. We hope to see you back soon.

8/10 Good

Gary

Stayed 2 nights in Aug 2022
Response from Kelly on 10 Aug 2022
Good Morning Gary, Thank you for your feedback, we look forward to seeing you again soon. Thank you for staying at Holiday Inn Express of Magnolia. Have a great day!

8/10 Good

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience
Stayed 1 night in Aug 2022
Response from Kelly on 9 Aug 2022
Thank you for your kind feedback, I'm glad you enjoyed your visit with us at Holiday Inn Express. We hope to see you again soon. Have a great day!

8/10 Good

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV Channels were blocked asking for a code. When asked about it, I was not given a satisfactory answer. That was very unusual fora hotel that showed the channels, but you could not watch them.
Stayed 1 night in Jul 2022
Response from Kelly on 2 Aug 2022
Dear Martha, I would like to apologize for the issue with the tv. I will get this issue fixed. We hope to see you. Thank you for staying with us.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Expensive for the area
Stayed 1 night in Jul 2022
Response from Kiya Moore on 22 Jul 2022
So sorry about the pricing but Thank you for choosing Holiday Inn Express.

8/10 Good

Timothy, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast! The omelettes were delicious and the scrabbled eggs were cooked (not running). The location was in a small town, so the area around the hotel was sparse. I didn’t like getting charged for the room when i pre-paid for my entire stay. If I didn’t check my credit card while I was there, I wouldn’t have know until after i left and came home. The manager didn’t explain what happen and refunded me the charges She was very polite and friend and expressed her sincere apology for the mishap.
Stayed 3 nights in Jul 2022
Response from Kiya Moore on 22 Jul 2022
I'm so glad you enjoyed the amazing breakfast. We are truly sorry about the credit card mix up. Thank you for choosing Holiday Inn Express

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnolia, AR
All good with the room. Breakfast was disappointing. No cinnamon rolls, only 1 cheese omelet and a couple biscuits. Coffee was good.
Stayed 1 night in Jun 2022
Response from Kiya Moore on 22 Jul 2022
We truly sorry about the shortage on breakfast but thank you so much for the feedback! Thank you for choosing Holiday Inn Express

8/10 Good

LIsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall
Stayed 1 night in May 2022

8/10 Good

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Solid uneventful stay
Overall good hotel stay staff and guests were quiet and overall it was a relaxed atmosphere. Only complaint i would have would the dirty washrag left on the showerhead, the bathtub wasnt rinsed out very well, and the smell of cigarettes specifically in the bathroom. Other than that everything was great. Overall very comfortable room.
Stayed 2 nights in Apr 2022
Response from Kelly on 16 May 2022
Thank you so much we strive very hard to make our guest as comfortable as possible. Sorry for the bathroom and the smell of cigarettes.