Indoor pool

Reviews of Design Suites Calafate

4.5 out of 5
Design Suites Calafate
Calle 598 Nº 190, Playa Lago Argentino, El Calafate, Santa Cruz

Reviews

8.2

Very good

Rating 10 - Excellent. 266 out of 614 reviews" "
Rating 8 - Good. 202 out of 614 reviews" "
Rating 6 - Okay. 84 out of 614 reviews" "
Rating 4 - Poor. 43 out of 614 reviews" "
Rating 2 - Terrible. 19 out of 614 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sami Helal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

DARIO, Hershey

Stayed 1 night in Feb 2024

4/10 Poor

Dean

Disliked: Staff & service, property conditions & facilities
Over priced. Air conditioning did not work. Front desk denied it was not working. After 3 trips to front desk a portable unit was provided. Restaurant staff was not helpful, food was adequate, but uninspired. Room had hot pot, but no coffee, tea or cups were provided. .
Stayed 1 night in Feb 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great , clean, friendly hotel
Stayed 3 nights in Dec 2023

2/10 Terrible

Adalberto

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in desperate need of a full renovation. I would say is a 2 stars hotel, definitely not 4. The walls are thinner than paper. You can hear everything that’s happening in the room next, above and under you. It was almost impossible to rest with so many kids running in the hallways, yelling and screaming and the parents or the hotel staff wouldn’t do nothing about it. The price per room VS what you get is totally a ripoff. The breakfast buffet was very poor. I wouldn’t stay here again.
Stayed 4 nights in Dec 2023

8/10 Good

m felisa

Travelled with family
Liked: Cleanliness, amenities
Great views, spacious rooms. Staff generally gracious but seem tired at times. I liked that we were able to text the front desk via Whatsup to help us get taxis from downtown to get back to hotel even past 10pm. Food prices at the hotel restaurant are very reasonable but not the best. The breakfast selection was good. You’ll have to take a taxi to get to and from town. The hotel shuttle service (taxi that they call and pay for you) runs 4x per day (10am, 6pm to town; 12pm, 8pm from town back to hotel).
Stayed 3 nights in Dec 2023

2/10 Terrible

Alejandro, Homestead

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management of this hotel left much to be desired. The recurring issue with room keys was not only inconvenient but frustrating, as it disrupted the flow of my stay. Having to make repeated trips to the front desk just to access my room was certainly not what I expected from an establishment of this caliber. Furthermore, the absence of a basic amenity like ice for drinks was perplexing. It's a standard expectation for hotels, and the oversight gave the impression of a lack of attention to detail. The limited food options, coupled with the absence of a diverse menu, fell short of the standards typically associated with a 4-star rating. The overall experience left me questioning the hotel's commitment to providing a comfortable and enjoyable stay for its guests.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
disappointed
The hotel was a bit run down and very bare-bones. There was an electric kettle in our room with no mugs, tea or instant coffee. The carpet in our room had many stains. The pool was rather disappointing - the steam room was broken, and one had to check out towels and return them to the lobby (not in the same area as the pool.) The pool is quite small and barely heated. The staff was fine - did not really go out of their way to be welcoming or helpful.
Stayed 2 nights in Dec 2023

4/10 Poor

Ana Georgina

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Mariliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente de paz, cuartos limpios, los empleados muy amables, la comida excelente y la vista tanto de mi cuarto como del restaurante ESPECTACULAR
Stayed 2 nights in Sep 2023

8/10 Good

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views, two big flaws
This hotel *seemed* like a smoking hot deal. And we did love our stay and would recommend it to friends overall. But there were two really stupid and frustrating things that caused significant trouble. First, the staff were all lovely and helpful. The best part of the hotel are the incredible views of Lake Argentina and the beautiful snow-capped peaks on the far side. That makes staying here alone worth it. The beautiful design of the hotel, including an incredible dining room and lobby area are the cherry on top. We also found the bed comfortable and the crib for our 2 year old was the best we’ve had at any hotel, primarily due to the great bedding. Most hotels provide no or very bad bedding for cribs. But the two terrible aspects of the hotel, which are both quite tragic as they’re easily preventable with slightly better management were this: 1. Terrible thermostat management. There’s some kind of hotel wide thermostat (I think heated floors) that by default leave the rooms a ROASTING 26 C (or 79 F). This is uncomfortably hot and we had to routinely shed all our clothes to be comfortable in the room. The front desk finally showed us how to blast the AC at 16 C to get the room tolerable for the times the AC could keep up. Housekeeping kept turning off AC, had to hide remote. 2. Unusable Wi-Fi. This was particularly frustrating as I had some work I had to do. So I ended up paying an extra $50 USD for a bunch of data from my US cell phone provider to tether with my phone.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jin Kun Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated floor comfortable bed
Stayed 1 night in Aug 2023

10/10 Excellent

ilise

Travelled with family
It was an amazing view and beautiful room and location looking at the lake, amazing sunrise and sunsets, warm and helpful reception and staff, good restaurant, lovely pool and more. Easy to get to town by hotel shuttle or taxi (or longer walk). We would totally stay there again.
Stayed 4 nights in Jul 2023

10/10 Excellent

TITO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un muy buen hotel, cuanta con la mayoría de servicios, un poco alejado del centro pero los taxis llegan enseguida. 10/10
Stayed 2 nights in Jun 2023

10/10 Excellent

Carlos Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are second to none. Helpful, friendly, informative, and courteous. Andreas especially went above and beyond. The rooms themselves are more like an old holiday inn.

2/10 Terrible

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful building in Poot condition. Staff friendly but not accommodating.
Stayed 1 night in Dec 2022

10/10 Excellent

Zoltán

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull view from the room! Very big rooms with a comfortable beds. Breakfast is nice and rich in varieties of foods! Staff is friendly. The pool is a bit disappointed... The hotel is far away from the city center: it is quiet but you need transportation to the city and back (it is not a big problem). Recommended, I would stay here next time, too!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor choice in a nice town
Wonderfully designed hotel that has slipped incredibly. The first room we were given had teo cracked windows. Drapes it both rooms were held together with tape. Bright spot: Francisco at the front desk. Don't think the carpets have been cleaned since it opened sixteen years ago. Thin walls. The place would be fantastic if it had a huge cleaning and repair. Hard to enjoy the views in that room.
Stayed 2 nights in Dec 2022

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Temel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and design
Stayed 4 nights in Apr 2022

10/10 Excellent

Evgeny, Moscow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отличное место, думаю, что лучший в Эль Калафате. Огромный номер с террасой, виды на озеро, природа… рекомендую
Stayed 1 night in Mar 2022

10/10 Excellent

Jonathan, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel, beautiful views, and friendly staff
Stayed 1 night in Jan 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views of lake!
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is spectacular. The views are amazing and staff are super helpful and friendly. Loved the pool and spa as well.
Stayed 3 nights in Jan 2022

6/10 Okay

Jan

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Great location and amazing views. But the hotel needs some updating, especially the bathroom had a weird smell right from the moment we walked in. The room size is also very small, we had junior suite and it was not even size of a standard room in regular hotels.
Stayed 1 night in Feb 2020

8/10 Good

Arik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Cath, UK

Travelled with partner
Liked: Cleanliness
The view from the hotel is beautiful and overall the hotel is well designed. The service at times could have been better. A more regular shuttle in and out of town would have been great
Stayed 3 nights in Feb 2020

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful lakefront hotel
We really enjoyed our 2 night stay. The view of the lake from our room was incredible! The room was nice, spacious, and clean. The restaurant was great, we ate breakfast there both mornings and dinner there one night following a long hike. The bartender was exceptionally lovely. Many reviews noted the distance from the main part of town, but we walked to dinner one evening along the lake and found it very enjoyable. And the cab ride home cost ~$5 USD. We definitely would stay here again.
Stayed 2 nights in Jan 2020
Response from Jorge Rivero on 5 Feb 2020
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

6/10 Okay

Peter

Liked: Staff & service
Not worth the price tag
For a rather expensive hotel, our stay was just OK. The bathroom was a bit gross with stained floor tile, and the carpet looked old and in need of a cleaning. Good service, but the room was really disappointing.
Stayed 1 night in Jan 2020
Response from Jorge Rivero on 5 Feb 2020
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel, we will do our best to solve the problem you have told us. We hope to receive you again among our guests in the near future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Fantastic view but swimming pool was turbid and foamy, carpets would benefit from being replaced. If view is what counts for you it’s a great place but if you visit for wellness and like clean facilities this may not be your priority.
Stayed 1 night in Dec 2019
Response from Jorge Rivero. on 5 Feb 2020
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel, we will do our best to solve the problem you have told us. We hope to receive you again among our guests in the near future.

10/10 Excellent

Jay, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view from the hotel, good property but it is showing its age. Dining is limited but good food and reasonable prices. Staff is great (helpful and friendly). Quick taxi ride to town.
Stayed 2 nights in Dec 2019
Response from Jorge Rivero. on 5 Feb 2020
Thank you very much for your cordial comments! In Design Suites we work to achieve the best service, so all suggestions received help us make the necessary adjustments to achieve our goal. We hope to receive you again among our guests in the near future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay at Design Suites and very happy.
The "shuttle" from the airport was actually a cab that we paid for. Everything else about the hotel was outstanding, excellent breakfast and very comfortable room.
Stayed 1 night in Dec 2019
Response from Jorge Rivero on 5 Feb 2020
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Christian, Northern Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything!!!! Property was in an awesome place, view was insuperable.
Stayed 2 nights in Nov 2019
Response from Jorge Rivero. on 1 Dec 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

Doug, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, unique architecture with clean lines meant to complement and not distract from environs.
Stayed 1 night in Nov 2019
Response from Jorge Rivero on 1 Dec 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is about 3kms out of Calafate but we had a hire car and knew in advance and chose to eat at the hotel every night and the food was good, very large quantities and reasonably priced. Our disappointment with the property was the Wi-fi was very intermittent . We had room 225, the last room on the main floor and the drain grill in the bathroom constantly smelled unless we ran the water in the bidet or the toilet. Both issues were raised with reception but the situation did not improve.
Stayed 3 nights in Nov 2019
Response from Jorge Rivero. on 1 Dec 2019
Dear Guest: Thank you very much for taking the time to write these lines! All your comments help us make the necessary adjustments to provide the best service. We hope to receive you again among our guests in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is super nice and clean. Great service
Stayed 3 nights in Nov 2019
Response from Jorge Rivero. on 1 Dec 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location was amazing with views over Lake Argentina. Very quiet and tranquil. You feel you've reached the end of the world.!
Stayed 2 nights in Oct 2019
Response from Jorge Rivero on 1 Dec 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

ARIF, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.Friendly staff. It is little far from village and complementary taxi is provided by hotel to market twice a day)
Stayed 3 nights in Oct 2019
Response from Jorge Rivero on 21 Oct 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On approaching the hotel we had good first impressions, however once checked in we were left disappointed. The room and hotel in general are in need of some updating and maintenance, as pretty much everything seemed to be worn to the point that you wouldnt expect for a hotel. The check in process was also long and drawn out. We stayed in another hotel of the same bracket earlier on in our trip also in calafate, which was far superior in every way
Stayed 1 night in Oct 2019
Response from Jorge Rivero on 21 Oct 2019
Dear Guest: Thank you very much for taking the time to write these lines! All your comments help us make the necessary adjustments to provide the best service. We hope to receive you again among our guests in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi too slow and undependable. Otherwise facilities were great.
Stayed 2 nights in Oct 2019
Response from Jorge Rivero. on 21 Oct 2019
Dear Guest: Thank you very much for taking the time to write these lines! All your comments help us make the necessary adjustments to provide the best service. We hope to receive you again among our guests in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the staff were amazing. Extremely attentive and helpful.
Stayed 3 nights in Oct 2019
Response from Jorge Rivero on 9 Oct 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our hotel. It is a great satisfaction to know that you could enjoy your statistics. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

JorgeG, Miami FL.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite in the area, incredibles views everyday, friendly staff...good for couples, far a bit of town but quiet enough.
Stayed 2 nights in Mar 2019
Response from Jorge Rivero on 9 Oct 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our hotel. It is a great satisfaction to know that you could enjoy your statistics. We look forward to receiving you again on your next visit to our city. greetings

10/10 Excellent

Steven, Bend Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gateway to glacier morento- part of the largest glacial system in thr southern hemisphere. Ssleek moden design with stunning views of lake & mountai
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from design suites on 1 Nov 2019
Gracias

10/10 Excellent

Lilly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, great view of the lake and near of downtown.
Stayed 3 nights in Aug 2019
Response from Jorge Rivero on 9 Oct 2019
Thank you very much for the time and dedication in writing your opinion about your visit to our Hotel. It is a great satisfaction to know that you could enjoy your stay. We look forward to receiving you again on your next visit to our city. greetings

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beatiful view in town of the Argentino lake and an excellent restaurant...
Stayed 3 nights in Aug 2019

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Jorge Rivero on 8 Aug 2019
Le agradezco mucho el tiempo y la dedicación en escribir su opinión acerca de su visita a nuestro Hotel. Es una gran satisfacción saber que pudo disfrutar de su estadía. Esperamos recibirlo nuevamente en su próxima visita a nuestra ciudad. Cordiales saludos