Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers

Reviews of AYA Seahotel – Adults Only

4 out of 5
AYA Seahotel – Adults Only
Carretera Arenal, 60, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 304 out of 505 reviews" "
Rating 8 - Good. 168 out of 505 reviews" "
Rating 6 - Okay. 22 out of 505 reviews" "
Rating 4 - Poor. 6 out of 505 reviews" "
Rating 2 - Terrible. 5 out of 505 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roy, Burgess Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel. First class service and excellent staff including the brilliant Aitor who was charm and humour personified. Modern shore facilities, seafront balcony, free drink on arrival, gym, jacuzzi, wet and dry saunas. Highly recommended.
Stayed 4 nights in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely view. Worth paying extra for sea view room.
Stayed 3 nights in Apr 2024
Response from RECEPTION on 13 Apr 2024
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

8/10 Good

Claire

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from RECEPCION on 13 Apr 2024
Estimado cliente,Nos alegra saber que su estancia ha sido de agrado en nuestro establecimiento.Esperamos que haya tenido un buen viaje de vuelta y esperamos su regreso.Saludos cordiales,El equipo de AYA Seahotel

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from RECEPTION on 13 Apr 2024
Estimado cliente,Nos alegra saber que su estancia ha sido de agrado en nuestro establecimiento.Esperamos que haya tenido un buen viaje de vuelta y esperamos su regreso.Saludos cordiales,El equipo de AYA Seahotel

10/10 Excellent

Indirah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incroyable. Calme. Face à la mer à 2 pas de la plage. SUPER rapport qualité prix, et le restaurant est MÉGA BON. Je reviendrai. Merci !
Stayed 3 nights in Apr 2024
Response from RECEPTION on 8 Apr 2024
Cher invité,Nous sommes heureux que vous ayez passé un agréable séjour parmis nous. Merci pour votre commentaire, nous faisons de notre mieux et attendons avec impatience de l'entendre.Nous espérons que vous arriverez sain et sauf et espérons vous revoir.Meilleures salutations,L'équipe AYA Seahotel

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so comfortable and the view amazing. Staff were so pleasant and helpful especially assisting with a late late checkout- will definitely refer to friends and return again.
Stayed 4 nights in Mar 2024
Response from RECEPTION on 28 Mar 2024
Dear guest,We are very happy that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. My room was a bit small but clean and comfortable. Staff are friendly and helpful. Food delicious
Stayed 4 nights in Oct 2023
Response from RECEPTION on 29 Oct 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

6/10 Okay

Dalene Joyce

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location was good for beach access and transit stops.
Stayed 7 nights in Oct 2023
Response from RECEPTION on 29 Oct 2023
Dear guest,We would like to take this opportunity to thank you for your comment and hope to see you soon in our establishment.Best regards,AYA Seahotel team

10/10 Excellent

David, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from RECEPTION on 29 Oct 2023
Dear guest,Many thanks for sharing you experience with us and other users. This helpsus a lot to keep improving our service.We hope to have a new opportunity to welcome you in our hotel.Your sincerely,AYA Sahotel team

10/10 Excellent

Meghan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from RECEPTION on 11 Oct 2023
Good evening dear guest,We wouldlike to thank you for your note, we try our best for all our customers.We hope to see you again in our establishment.Your sincerely,AYA Seahotel Team

10/10 Excellent

Emily Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay - the staff were so welcoming and so helpful. Exceptionally clean and felt really new. Was great to split my time between the beach out front and the lovely garden/pool area out back. Fully recommend grabbing a cocktail in the bar too! Only slight downside would be that the dinner was alright as opposed to amazing (I had the half-board meal plan) but it was incredibly convenient and had a lovely view of the sunset from the restaurant.
Stayed 3 nights in Sep 2023
Response from RECEPTION on 1 Oct 2023
Dear guest,Many thanks to write us this nice message. We are trrying our best for our guests.We are pleased that you had a pleasant stay with us. Thank you for your comment, we look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

John Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent breakfast
Stayed 3 nights in Sep 2023
Response from RECEPTION on 27 Sept 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

micheal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right on the ocean
Stayed 3 nights in Sep 2023
Response from RECEPTION on 17 Oct 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from REZEPTION on 26 Sept 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single member of staff was extremely attentive and personable. The hotel feels very new and clean, the restaurant is great and the pool area feels very chilled. Would throughly recommend
Stayed 5 nights in Aug 2023
Response from RECEPTION on 31 Aug 2023
Good mirning dear guest,We are very pleased to recieve your review. We always try our best for all the customers in the hotel.We would like to comment you, that we have renovated our pool this year and were looking for this opinions.Best regards,AYA Seahotel Team

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Staff were all lovely, clean basic room, great location with beach just across the road. My only issue with this hotel is the dining area, no atmosphere for evening dining and it feels cold and clinical. Food was nice though. Would stay again but only on breakfast basis.
Stayed 4 nights in Aug 2023
Response from RECEPTION on 31 Aug 2023
Dear guest,We are happy to hear this, we are trying our best.We would like to inform you, that we have taken note for future decisions at the hotel about the dinner room.We hope you had a pleasant journey home and see you again.Yours sincerely,AYA Seahotel Team

8/10 Good

Nathalia

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from RECEPTION on 31 Aug 2023
Dear guest Thank you so much for taking your time and give us a review.We tell this to our staff to improve and motivate us constantly. We look forward to see this points and to welcome you again in the establishment.Your sncerely,AYA Seahotel team

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in AYA sea hotel, I wish to stay longer. I was happy with my room, spacious, clean, and breakfast area had variety of food, non dairy milk which I drink, veggies & fruits for non meat choices. Staff are courteous, friendly, helpful and welcoming. I definitely will return and recommend it.
Stayed 3 nights in Aug 2023
Response from RECEPTION on 25 Aug 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on beachfront, clean modern hotel and rooms, lovely restaurant, great location near beach, bars and restaurants
Stayed 3 nights in Aug 2023
Response from RECEPTION on 25 Aug 2023
Dear guest,Thank you for taking your time to give your opinion. We are very happy to read this and hope to see you in a new opportunity.We expect you to arrive safely.Best regards,AYA Seahotel Team

6/10 Okay

Muneera

Stayed 9 nights in Aug 2023
Response from RECEPTION on 23 Aug 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your review, we try our best and look forward to see this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

6/10 Okay

Carlos

Travelled with family
Disliked: Amenities, property conditions & facilities
Too much noise in hallways, under age drinkers being abnormally rude
Stayed 3 nights in Aug 2023
Response from RECEPTION on 18 Aug 2023
Dear guest,Manu thanks fro sharing your opinion for other guests.We would like to inform you, that we have 24hrs service at the reception and will do our best to fix every problem. You can also contact us always by phone call. If the noice is from inside the hotel we can handle, but form outside, unafortunately we can not do anything.We recommend to all our guests that they can inform themselves in which location they are booking to avoid this kind of situations. The area were we are located we have plenty offers of activities during the entire day and night.We hope you had a pleasant journey home and see you again.Kind regards,AYA Seahotel team

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, breezy hotel with incredible staff. I loved having a private pool to use out back, or being able to walk approximately 20 steps directly out the front door and onto the beach. Only disappointed that we didn’t end up trying the on-site restaurant. Gorgeous property; I would stay here again.
Stayed 4 nights in Aug 2023
Response from RECEPTION on 17 Aug 2023
Dear guest,Many thanks for you comment, we try our best to fulfil all the wishes of our guests.We are happy to read your message, this motivate us a lot to keep improving our service.We hope you had a nice flight back home and to see you again in our establishment.Best regards,AYA Seahotel team

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from RECEPTION on 5 Jun 2023
Good evening Sir,We would like to express our gratitude for giving us a visible rate for potential guests. We are very happy to see this.We hope you enjoyed your stay and had agreat journey back.Your sincerely,AYA Seahotel team

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a lovely hotel, bright and clean. All of the staff are really helpful and the breakfast was fantastic - great choice. The area is quite noisy with lots of german tourists on stag/hen dos. It's easy to get to Palma 2E on the bus and it takes about half an hour
Stayed 4 nights in May 2023
Response from RECEPTION on 21 May 2023
Dear guest,We are happy to hear this, we are trying our best.We would like to point out, that we have 24hrs service at the reception and will do our best to fix every problem. In case of noisy people we can handle it at the moment at any time. You can also contact us always by phone call.We hope you had a pleasant journey home and see you again.Kind regards,AYA Seahotel team

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for our stay. They have great features and were very helpful in all languages. They had a pool and a very nice quiet back yard pool bar. They were right on the beach. It was a great place to be.
Response from RECEPTION on 20 May 2023
Dear guest,Thank you for taking your time to give your opinion. We are very happy to read this and hope to see you in a new opportunity.We expect you to arrive safely.Best regards,AYA Seahotel Team

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from RECEPTION on 16 May 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

8/10 Good

Fe Mamaril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views are stunning as it’s sea side. Dinner is delicious however breakfast needs more choices.
Stayed 4 nights in May 2023
Response from RECEPTION on 9 May 2023
Dear guest,We are happy to hear this, we are trying our best.We would like to inform you, that we have taken note for future decisions at the hotel.We hope you had a pleasant journey home and see you again.Yours sincerely,AYA Seahotel Team

8/10 Good

Bansari Mayurkumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, friendly staff. Breakfast was great, lots of options. The rooms were nice and clean, although curtains had some stains. The balcony with partial sea view was amazing. The bathrooms and toilets were clean however be aware, they are a bit transparent so not too ideal if you are with friends.
Stayed 4 nights in Apr 2023
Response from RECEPTION on 2 May 2023
Dear guest,We are glad to hear your opinion and to be able to thank you for it.We would like to point out that we have rooms with a bathroom, in case you wish to reserve one of these rooms in the future, please let us know when making your reservation and we will try to fulfill the request, but we cannot confirm it in advance.We hope you had a pleasant trip back, and to see you soon.Best regards,AYA Seahotel Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from RECEPTION on 25 Apr 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from RECEPTION on 2 Apr 2023
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYA Seahotel Team

10/10 Excellent

Cathrona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean hotel. Staff are attentive; particular thanks to Rafael who was pleasant and nothing too much trouble! Thank you 🙏
Stayed 3 nights in Oct 2022
Response from RECEPTION on 6 Oct 2022
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYASeahotel Team

10/10 Excellent

Vijay

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Gerald Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean well provisioned Hotel excellent customer care and service , gym facility could be enlarged and an overhaul of plunge pool , but overall a delightful stay , highly recommended
Stayed 4 nights in Sep 2022
Response from RECEPTION on 3 Oct 2022
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYASeahotel Team

4/10 Poor

Jimmy

Travelled with partner
Liked: Staff & service
The room is renovated but not well designed. They only renovated parts of the hotel so it feels quite weird with a lot of blank spaces in the common area and the back of the hotel and pool look dated. There is quite a lot mold in the shower area from under the shower glass door to the ceiling. You can’t open the door fully as the smoke detector is in the way! There are ants in the room too. Staffs are nice and helpful. Location is right across to the beach in a busy party area and convenient, but restaurants aren’t particularly great nearby though plenty of options.
Stayed 3 nights in Sep 2022
Response from RECEPTION on 23 Sept 2022
Dear guest,We would like apologise for not meeting your expectations. We have talked to all our staff to improve our service. And we also would like to point out that in our reception they have some tips for good restaurants.We expect you arrive safely.Best regards,AYA Seahotel Team

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the beach and the staff are very friendly.
Stayed 3 nights in Sep 2022
Response from RECEPTION on 17 Sept 2022
Dear guest,We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this.We expect you to arrive safely and hope to see you again.Your sincerely,AYASeahotel Team

10/10 Excellent

Svetlana

Stayed 7 nights in Aug 2022

8/10 Good

Ismael

Liked: Staff & service, amenities, property conditions & facilities
The beach is right in front of the hotel and the bus stop into town is only about a block away. The hotel itself was nice enough. Comfortable bed, slightly cramped space but the balcony was enjoyable. Dining hours in the hotel are somewhat limited.
Stayed 3 nights in Aug 2022
Response from RECEPTION on 30 Aug 2022
Dear guest,We are happy to read this, we are trying our best.We would like to inform you, that we have taken note for future decisions at the hotel.We hope you had a pleasant journey home and see you again.Yours sincerely,AYASeahotel Team

4/10 Poor

Elroy

Travelled with family
Liked: Amenities, property conditions & facilities
Most of staff was ok, only problem was the ants in my room
Stayed 3 nights in Aug 2022
Response from RECEPTION on 29 Aug 2022
Dear guest,We would like to thanks for taking your time for the rating and for sharing it with other potential guests.We would like to point out, that we normally clean the rooms every day if the guests agree with it, sometimes we don't clean them if someone put the do not disturb letter on the door or they are inside the room sleeping. The most common mistake about the ants are that somebody left food in the room or in the rubish after the cleaning. We also tell to every guest, to inform us as soon as possible to fixe this.We hope you had a pleasant jpurney back.Best regards,AYA Seahotel team

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. No British TV channels was disappointing
Stayed 10 nights in Jul 2022

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, peaceful, not too big, lovely pool
Really good hotel - not too big, high quality, quiet, nice rooms although rather odd shower in the middle of 1 room - but all worked fine. The other rooms had better layout. Lovely views from beach and side beach rooms. Would definitely return
Stayed 2 nights in Jul 2022
Response from RECEPTION on 24 Jul 2022
Dear guest, We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this. We would like to point out that we have rooms with a bathroom, in case you wish to reserve one of these rooms in the future, please let us know when making your reservation and we will try to fulfill the request, but we cannot confirm it in advance. We hope you had a pleasant trip back, and to see you soon. Best regards, AYASeahotel Team

8/10 Good

Kyeongjae

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay.
Stayed 4 nights in Jul 2022
Response from RECEPTION on 24 Jul 2022
Dear guest, Thank you for taking your time to give your opinion. We are very happy to read this and hope to see you in a new opportunity. We expect you to arrive safely. Your sincerely, AYASeahotel Team

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

aya, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The overall aesthetics of the hotel was good. The staff is very friendly and accommodating. My room was very tiny even for a single room, but being on the top floor/corner room compensated for it. Breakfast bar has extensive items and the service was good.
Stayed 4 nights in Apr 2022

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel right on the beach front, lots of bars and restaurants along the promenade which stretches a good mile or so. Bike rentals nearby and we biked all the way in to Palma which took about 50mins along a dedicated cycle path which is great to do. This area appears to be enjoyed mainly by German holidaymakers or was so when we stayed in early Sept and seems to be a bit like Magaluf but we really enjoyed it and would return again.
Stayed 4 nights in Sep 2021
Response from RECEPTION on 21 Sept 2021
Dear guest, We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this. We expect you to arrive safely and hope to see you again. Your sincerely, AYA Team

6/10 Okay

Arax

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
The housekeeping was less than satisfactory. First the rooms are dated. But the worst part is when the housekeeping decided to just hang the old dirty towels we left on the floor for her as if they were changed. Then the room was completely avoided the following day . Not good service. The front desk was helpful and tried to accommodate so that was nice.
Stayed 4 nights in Sep 2021

8/10 Good

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the beach with relatively good prices. Staff was nice and pleasant to deal with. The only downside is the the shower is actually in the room (with tinted glass.) So weird - never seen that before.
Stayed 2 nights in Aug 2021
Response from RECEPTION on 29 Aug 2021
Dear guest, We are glad to hear your opinion and to be able to thank you for it. We would like to point out that we have rooms with a bathroom, in case you wish to reserve one of these rooms in the future, please let us know when making your reservation and we will try to fulfill the request, but we cannot confirm it in advance. We hope you had a pleasant trip back, and to see you soon. Best regards, The AYA team.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from RECEPTION on 29 Aug 2021
Dear guest, We are pleased that you had a pleasant stay with us. Thank you for your comment, we try our best and look forward to hearing this. We expect you to arrive safely and hope to see you again. Your sincerely, AYA Team.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is in a good location, right across the street you have access to the beach. The property is old, amenities limited, really needs to be updated. The fridge was leaking and did lot function at all. No coffee machine or iron in the room. The first time we asked our room to be cleaned, no shampoo, shower gel or soap was replaced and our room was hardly touched. We complained and the next time our room was cleaned properly. No parking on site. In order to get a towel, you have to leave a 10 euro deposit and you aren’t guaranteed a towel, we left a deposit but they ran out of towels for the day and we weren’t able to get a towel until the next day. When we asked about the reason why there are no towels, we were told that the hotel was going to purchase more next month, which did not help us. One employee did not want to give us a mask because he said, “masks are only for employees.” Beds are uncomfortable.
Stayed 4 nights in Aug 2021

10/10 Excellent

Hywel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Rooms are comfortable minimalistic but have all the things you need Apart from a kettle.. Could benefit from a kettle in the rooms
Stayed 3 nights in Aug 2021
Response from RECEPTION on 29 Aug 2021
Dear guest, We are happy to hear this, we are trying our best. We would like to inform you,that we have kettle for the rooms, but it depend on the availability. We hope you had a pleasant journey home and see you again. Yours sincerely, the AYA team.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
resido en Colombia y viajaba hacia españa hice una reserva en el hotel y por orden gubernamental, a partir del 27 de julio fueron cerradas las fronteras de españa para los colombianos y por ende no pude viajar. Es increíble de parte de ustedes que no sean capaces de hacernos al menos un crédito con el hotel para utilizar en otra ocasión cuando la razon por la que no estamos viajando es de fuerza mayor independientemente de si reservamos con o sin cancelación. No estamos pidiendo que nos hagan un reembolso, estamos pidiendo que sean humanos… Hablanos con varias oerdonsd que trabajan en el hotel y a nunguni le importó no fueron capaced de ayudarnos y perdimos la plata del hotel. Pesimo servicio, pesimo atencion al cliente, lo que les importa es hacer plata y mas nada no les importa que el cliente quede contento y quiera volver
Stayed 4 nights in Aug 2021