Lunch and dinner served, American cuisine

Reviews of Unique Suites Hotel

2.5 out of 5
Unique Suites Hotel
920 W Lincoln Ave, Charleston, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 526 reviews" "
Rating 8 - Good. 182 out of 526 reviews" "
Rating 6 - Okay. 52 out of 526 reviews" "
Rating 4 - Poor. 20 out of 526 reviews" "
Rating 2 - Terrible. 10 out of 526 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joan F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 1 night in Mar 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Liked: Staff & service
The room amenities were fine but the bed and pillows were rock hard. The pillows were literally flat. I stayed several nights and left with a backache and neck pain. The wall decor was all beat up and chipped. It definitely needs a facelift inside the rooms. It was very clean outside and the desk staff was friendly and helpful. I didn’t eat in the restaurant but it looked nice and the menu was good. Sadly, I wouldn’t stay here again except for maybe one night.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charita

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I liked the convenient it was safe and when our family ordered food from one of the restaurants the staff assured us that the restaurant was very good and she did not lie the food was excellent very hot when it was delivered nice hotel for someone visiting family for a few days
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
It’s an older facility. Even their ‘updated’ rooms are older. But, it’s clean, safe, staff is awesome, bar and restaurant are nice, outdoor sitting area is awesome. I’ve stayed twice. Will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay. Good restaurant ...

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay again.
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on 16 Mar 2024
Thank you for the positive feedback, Jennifer! We hope you choose the Unique Suites Hotel for your future lodging needs!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many great amenities for a comfortable stay
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Not downside is our stay was too short! Thank you! Really comfortable beds!!
Stayed 1 night in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on 16 Mar 2024
Thanks for taking the time to leave us a positive review. We hope to further accommodate your lodging needs!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness but the rooms are small
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Overland Park

Business traveller
Liked: Amenities, property conditions & facilities
We had a show in one of the banquet rooms for two days and our staff also stay there. I am usually underwhelmed by hotel catering but the Brickhouse restaurant which catered it was fantastic all our customers loved the food. The facilities were clean and perfect for what we were doing. heather our server for both days was one of the best servers we’ve had anywhere in the country she took care of not only us but our customers. overall the really nice trip unique knocked it out of the park
Stayed 1 night in Jan 2024
Response from Keri Tarrants, General Manager on 13 Feb 2024
RobertThank you for taking the time to leave us a review and some positive feedback. The staff here at the Unique Suites Hotel and Brickhouse Bar & Grill strive to make sure every guest and customer has a great experience while at our establishment. I shared this review with all the staff, and they were extremely grateful for your kind words. We hope you choose our establishment for any of your future lodging or banquet needs.

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 2 nights in Jan 2024
Response from Keri Tarrants, General Manager on 23 Jan 2024
Feel free to contact the Unique Suites Hotel at any time to further talk about the reason for the cancellation of your reservation and any future reservations you may make. Thank you!

10/10 Excellent

Tamera

Liked: Cleanliness, amenities

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was very clean and it looked like it was recently remodeled
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Emilisa

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the parking right outside the room to the outside door.
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything worked like you would expect it to be working very professional clean well-run organization property
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Stayed 2 nights in Oct 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just one night for our granddaughters VBall game. The hotel was within one mile of the University. We loved the Brick House Bar and Restaurant The food was really good. Service was great. The room was clean , but I think they may need to invest in some mattresses.
Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the place was very clean and the staff that I met was very nice. I did not like that there was no fan in the bathroom. When bathrooms have fans it is a lot nicer to be able to dry off after a shower. Since the fan will take in the steam.
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great place for quick stay
Stayed 1 night in Oct 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Visiting daughter for Family Weekend. Room was simple and all we needed. Nice restaurant and out door patio area. Enjoyed sitting around the fire pit and visiting.
Stayed 2 nights in Sep 2023

8/10 Good

Alexandra

Stayed 1 night in Sep 2023

10/10 Excellent

Yaikesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool! I love the restaurant and the drinks! But we needed regular face towels in the room and not those mid size towels
Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on 28 Oct 2023
Thank you for taking the time to leave us a review and for the positive feedback. We would be more than happy to provide you with extra linen upon request and we hope to further provide your lodging needs in the future! Thank you, Yaikesha, from all the staff her at the Unique Suites Hotel, and we hope to see you in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on 28 Oct 2023
Thank you, Bobbie, for choosing the Unique Suites Hotel for your lodging needs, and for the positive feedback. We hope to see you again and provide you with any of your lodging needs!

6/10 Okay

kimberly, Orangeville

Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was so friendly. I'm disable and they had us on the 2nd floor at first and they cleaned a ground floor room for me. The lobby and restaurant was clean and beautiful. The only thing that I had a problem with is the bed is too hard. But overall I would stay there again and recommend it to my family and friends.
Stayed 2 nights in Sep 2023
Response from Keri Tarrants, General Manager on 28 Oct 2023
Thank you for taking the time to leave us the positive feedback. The staff here at the Unique Suites Hotel strive to make every guest experience comfortable and accommodating. We hope to see you in the future!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d recommend
Great place to spend the night, clean and comfortable. Restaurant on site.
Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on 9 Sept 2023
Thank you, Melissa, for taking the time to leave us your positive feedback. We hope to provide you all your lodging needs in the future.

8/10 Good

Christopher

Stayed 2 nights in Sep 2023

10/10 Excellent

Angie

Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on 9 Sept 2023
Thanks, from all of us here at the Unique Suites Hotel for the great review. We hope to see you again in the future!!

8/10 Good

susan

Liked: Cleanliness, staff & service
It wasn't bad.
Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good for the night I was there.
Stayed 1 night in Aug 2023
Response from Andi, Business Office Manager on 25 Aug 2023
We greatly appreciate your review! It's fantastic to learn that you had a delightful time during your stay. We can't wait to have the pleasure of hosting you again in the future!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed couple times, always like this hotel.
Stayed 1 night in Aug 2023
Response from Andi, Business Office Manager on 25 Aug 2023
Thank you for your wonderful review! We're thrilled that you enjoyed your stay with us. Our team is delighted by your kind words. We look forward to welcoming you back soon!

8/10 Good

R Todd

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Andi, Business Office Manager on 25 Aug 2023
Thank you so much for taking the time to leave a review about your recent stay at our hotel. We are absolutely thrilled to hear that you had a wonderful experience with us.

10/10 Excellent

Kieffer

Stayed 1 night in Aug 2023

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Andi, Business Office Manager on 15 Aug 2023
Hi Ken! Thank you for staying at Unique Suites Hotel, and for providing your review. We value our guest's feedback and hope we get the chance to host you again in the future.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were nice, pretty clean and comfortable. I told them 4 people and they gave us 3 towels. And the coffee maker was very stained. Which was okay because they had coffee in the dining room. The landscape outside was very welcoming.
Stayed 1 night in Aug 2023
Response from Keri Tarrants, General Manager on 15 Aug 2023
Thank you Linda for taking the time to leave us the positive feedback. I'm sorry that you weren't provided enough towels, we supply the same amount of towel s in every room but are always willing to provide more upon request. Thank you for letting us know about the coffee maker, we will be sure to get that switched out and replaced with a new one immediately. Thank you for choosing the Unique Suites Hotel for our lodging needs and we hope you choose to lodge with us in the future!

6/10 Okay

Garry

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Keri Tarrants on 9 Aug 2023
Gary:Thank you for selecting the U Hotel as your lodging choice. It was our pleasure to be of service. We want to hear from you to learn how we could have made your stay exceptional. Please feel free to contact me at the hotel at your convenience. Respectfully, Keri Tarrants, General Manager

10/10 Excellent

Jeena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Keri Tarrants on 9 Aug 2023
Jeena:Thank you for your patronage and for taking time to provide us with a review. We truly appreciate our customers and hope we are surpassing our guests' expectations. Respectfully, Keri Tarrants, General Manager

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We asked for a ground level room about to months in advance and when we checked in we were told all they had was upstairs I can not do stairs I have a bad knee the guy was taking no for in answer we all most left and we got a lower level room it did not have a phone in the room so when we we’re running out of towels we had to go to the front desk very late at night to get things the outlets did not work all except for one or to when my son checked out the morning we left there were about to or three people in the office totally ignoring me I waited for about 10 minutes and then I went to ask someone for help about checking out she was not trained on the desk so then I had to wait another 15 minutes and then I asked for a receipt I booked through Expedia and I was told that they could not give me a receipt because I booked through Expedia so I did not get one you are better off staying somewhere else unique suites NEAVER AGAIN!
Stayed 2 nights in Jul 2023
Response from Andi, Business Office Manager on 2 Aug 2023
Hi Linda,I would like to extend my sincerest apologies for the issues you experienced during our stay with us. Thank you again for your patronage and for taking time to give us your feedback. We truly appreciate hearing from our guests. Your input helps us keep our focus on providing the best in accommodations and customer service. We had a ground floor room for your original reservation booked through Expedia scheduled to be cleaned the day of your reservation. We expedited the cleaning for this ground floor room for you when you arrived a day earlier then your reservation date, so you were able to get the room location you requested. I apologize there was not a phone available in your room. We have started the process of upgrading the phone systems and due to supplier issues we have not been able to get phones back into all the rooms yet, I apologize for any inconveniences this caused. Additionally, we have addressed the staff about your wait when checking out. I have emailed a receipt for your stay for the first night booked through us to your email address on file, unfortunately we are incapable of providing receipts for bookings made through third parties such as Expedia, as we do not have access to the rate you negotiated through them. If you would be willing to give our hotel another try, I would be happy to extend a discount for your room to show you we are worth revisiting. Respectfully, Andi Belice Business Office Manager