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Reviews of Mariner Apartments

3 out of 5
Mariner Apartments
Lini Highway, Port Vila, Efate

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 145 reviews" "
Rating 8 - Good. 58 out of 145 reviews" "
Rating 6 - Okay. 20 out of 145 reviews" "
Rating 4 - Poor. 5 out of 145 reviews" "
Rating 2 - Terrible. 4 out of 145 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms, handy to marina and really fast wifi
Stayed 2 nights in Jun 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely.
Stayed 5 nights in Jan 2023
Response from Elliot on 13 Feb 2023
Thank you for taking the time to leave a review! We're so glad to hear that you found our staff to be lovely. We take great pride in providing top-notch service to our guests and we're thrilled that it made a positive impact on your experience. We hope you will visit us again soon!

10/10 Excellent

YUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boss and staff. Very high standard accomodation in vanuatu.
Stayed 1 night in Nov 2022
Response from Mariner Team on 19 Dec 2022
Thank you for choosing to stay with us. We are over the moon to hear that you had a great time while staying with us.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a real asset to the aparments they are all so helpful and friendly. Bueatiful views of the harbour from the balcony. Airconditioned rooms. Beach and Pool towels avilable on request.
Stayed 5 nights in Mar 2020
Response from Mariner Team on 5 Apr 2020
Thank you very much for your review :-)

10/10 Excellent

Meika, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as advertised, stunning view and super comfy bed. Fantastic, friendly staff who are all super helpful. Walking distance to Port Vila town.
Stayed 3 nights in Feb 2020
Response from Mariner Team on 18 Mar 2020
Thank you for your review :-)

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay there, it’s great.
I would 100% go back and stay there again. It was nice to have a place that was so friendly, clean, comfortable and central. It was also nice to know that Elliot was willing to help us out on the island even when we had left his hotel. We spent 4 nights there and it was incredible. We could walk into town, it was quiet in the room, air con was on when we arrived and the wifi there is actually good. Then when we left at 4:30am to head to the airport Elliot surprised us there with breakfast and juice because he knew everything was shut and we’d be hungry. What an absolute legend.
Stayed 4 nights in Feb 2020
Response from Mariner Team on 18 Mar 2020
Thank you very much for your review. We look forward to having you guys staying us again :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and really friendly staff and owner! The staff were amazing
Stayed 2 nights in Dec 2019
Response from Elliot on 5 Jan 2020
Thank you very much for your review, we really appreciate the time you have taken to.share your feedback with us. We look forward to seeing you sometime again in the not too distant future :-)

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff and had everything we needed.
Stayed 10 nights in Dec 2019
Response from Elliot on 4 Jan 2020
Thank you very much for staying with us, we look forward to seeing you again on day in the near future. :-)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to city center and nice views of harbour friendly staff
Stayed 10 nights in Oct 2019
Response from Elliot on 29 Nov 2019
Thanks for your review

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Elliot on 29 Nov 2019
Thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good self contained room in good position in Port Vila
Stayed 7 nights in Aug 2019
Response from Elliot on 30 Aug 2019
Thank you very much for your kind review of our property. We look forward to seeing you again in the future. Regards Mariner Apartments

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Loved the location. Staff friendly and helpful Bathroom tap requires fixing, noise of crickets and traffic annoying.
Stayed 3 nights in Jul 2019
Response from Mariner Team on 24 Jul 2019
Thanks for supplying us with this feedback. We are sorry we didn't attend to this prior to your arrival. We hope to welcome you back in the future.

10/10 Excellent

Hohepa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location its fantastic 5 min walk to the main market and town. Good quality restaurants and supermarket nearby. Great view of the ocean. Good facilities for a family of 6. Staff incredibly helpful and accomodating.
Stayed 4 nights in Jun 2019
Response from Management on 16 Jun 2019
Hohepa, Thank you for your kind review. We are happy that you found our team helpful and that you had a great stay with us. We hope to see you in the future again. Kindest regards Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mariner is in a great location, only a short stroll to the main town centre. The apartments are well maintained with beautiful views.
Stayed 19 nights in Apr 2019
Response from Whole Team on 14 Jun 2019
Thanks for your review, we are lad to hear you enjoyed your say with us. Thank you

6/10 Okay

ValeryBliss

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property only has a pool and no any other facilities. There is no convenient near by beach. I would recommend people to spend a bit extra money and go to a place where swimming and snorkeling is available.
Stayed 14 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very close in the heart of Port Vila. Good air-con. Building dated and needs work. Staff friendly.
Stayed 7 nights in Feb 2019

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Adventure NOT in Paradise
extended Vanuatu holiday moved closer to town: claims 4 star accommodation but 2.5 phone gas cooker, and hot water not working Staff on check in didn't explain any problems. Moved out the next day Manager respectful and understanding
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. Super close to town, so walking to tourist shopping or grocery shopping is only minutes away. Great views over the Water Front to Iririki Island. Self contained accommodation with separate bedrooms was great and had everything required to look after yourself if that's what you want. Staff were friendly and helpful.
Stayed 3 nights in Jan 2019

6/10 Okay

Rn

Travelled with family, Business traveller
Close to town, two bedrooms easy parking, rate for the amount of people we were was reasonable. The local staff were very nice and helpful but challenged by the issues we faced. Misleading about the internet which was a huge problem and it’s obvious that it was an ongoing matter. Even when I spoke to the owner about it he started to argue trying to blame the local IT guys for being slack. We asked for a router to be installed but still didn’t entirely fix the issue. So couldn’t really do my work but the rudeness of the owner was not worth the hassle to bring this up again. Has to remind the staff to clean the shower and toilets. The whole week none of the empty toiletries were thrown out from the bathroom! The location is great and the property needs some maintenance but is still worth the stay for the $$$$
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff who were very approachable, great views from the rooms
Stayed 8 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2018

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Cherry, Hong Kong

Liked: Staff & service, property conditions & facilities
Nice view overlook at iririki island
The apartment is located in front of the main road, it's quite noise. There were couples of big flying and crawling cockroaches outside of room at night, one was even flying into bedroom. They should do insecticide work. On the bright side, the apartment is quite spacious and have a nice sea view.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great overlooking the bay
Close to town & a great view. Buses passing all the time. Close to markets & restaurants. Friendly staff. Wifi available.
Stayed 5 nights in Sep 2018

10/10 Excellent

Samantha, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with everything you’ll need
We stayed at Mariner appartments for three nights. Our apartment was huge! with a decent sized kitchen (fully equipped), lounge room and two double bedrooms, aircon in the lounge and a unit in each bedroom, excellent wifi. The view from the balcony was beautiful. Good distance from town as well. Our security guard was very friendly and helpful too.
Stayed 3 nights in Aug 2018

6/10 Okay

Linda, Gold Coast Austrailia

Disliked: Cleanliness, property conditions & facilities
Good location & spacious
Great location, & very spacious. Staff were friendly & helpful. Loved the balcony & didn't mind the traffic. Unfortunately the rooms & amenities were not good. Needed a really good clean. We planned to use full kitchen to eat in, but didn't cook at all due to lack of upkeep. Microwave plate still had leftover food on it. Floors & bathroom were very dirty. Shame as we did like the location.
Stayed 5 nights in Jul 2018

10/10 Excellent

whiskey, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, location and service.
Great spot in the middle of town. Nice and quiet with large rooms. Service from the staff was excellent. Walking distance from plenty of restaurants and cafes.
Stayed 2 nights in Jul 2018

6/10 Okay

Wilbur

Liked: Room comfort
Disliked: Cleanliness
Value for money pending further improvement
Location is convenience to shops & restaurant. Water / distant views from balcony. Unit is spacious and airy with sun drenched. Caretakers and reception is attentive with good customer service. Few faculties need maintenance / repair / upgrade, which include air conditioning, lighting, Wifi connection & cable TV program, etc. Limited parking for residents.
Stayed 5 nights in Jun 2018

6/10 Okay

carlie, Lennox Head, NSW Australia

Liked: Cleanliness, staff & service, room comfort
Good location
These apartments were in a central location however also very close to the road making them reasonabley loud even with the doors closed. Apartments were suitable for all your cooking needs and well priced - for a 3 star option. Recommendation is to ask for a unit on the second floor to assist with noise and increase your security if you want to leave your screen door open!
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ideal for what we wanted
ideal for what we wanted two bedroom unit, it had everything we needed inc full air con, close to everything (port villa is not large) clean and tidy solid beds, we arrived midnight ish and was met by the security man with the keys friendly staff we would stay again
Stayed 7 nights in May 2018

10/10 Excellent

Anita, Sunshine Coast Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break Away
First time stay at Mariner Apartments and we were extremely happy with our decision. The rooms were fantastic for the price, clean and comfortable. The staff were excellent and extremely helpful.
Stayed 2 nights in Mar 2018

8/10 Good

Hariharan

Liked: Room comfort
Mariner Port Vila
Place is central to the business and shops in Port Vila. Apartments are well sized , however amenities are in average condition. Some apartments are better than others with renovation work going on. If you manage to get a good condition apartment on the first floor, then it is value for money. Do check on the condition of the rooms with the staff, if possible after reservation and get an assurance on the condition of the apartment allocated for the stay
Stayed 4 nights in Mar 2018

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
Great location walking distance from market and shops. Room design was great spacious and comfortable. A few issues with minor maintenance and with a mixed up booking but eventually all sorted.
Stayed 9 nights in Dec 2017

4/10 Poor

J, Australia

Disliked: Cleanliness, property conditions & facilities
Maybe better in another room
Stayed in Apartment 4 I suspect it was nice when built Pros: bed was nice, view was great, staff were kind Cons: blocked plumbing, air conditioner not working, mould+bad smell in the bathroom (likely due to the blocked plumbing), no wifi password Unfortunately we checked in briefly at 2pm, left for the day then came back in the evening to find all the problems and without anyone at reception after 5pm couldn't organise to change rooms or anything Hopefully the other apartments are nicer
Stayed 1 night in Dec 2017

8/10 Good

Ray, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Mariner Apartments is in a good position.
This was my second stay at Mariner Apartments.All rooms have views over the water to Iririki island.If you are not into resorts,then this could be for you.The building is quite old and could do with with a refit.As usual,the staff are lovely.TIP.if you just wont somewhere to sleep,then the ground floor studio apartment is for you.If you plan to spend some time in you apartment,book one of 2 bed,ers,upstairs.They are big and spacious,with better views. There is a pool,but remember,this is not a resort,and the price reflects accordingly. WILL BE BACK.
Stayed 7 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In desperate need of proper property maintenance
I'm sure the staff are doing their best to keep the place running, but we were extremely disheartened at the state of the room we were given, and the pool facility. Without being harsh- the room we had must have belonged to a long-term resident smoker (based on the smell). There was paint peeling off the wall under the TV, everything was dirty - kitchen, bathroom, living area, floors, ceiling fan, doors... The bathroom was very grimy and all of the cabinetry was damaged, ill-fitting or simply dirty. The towels and linen were stained and damaged. The dish-washing liquid was in a empty water bottle with a hole poked in the top. The wooden railing around the pool has been recently repainted, but significant wood-rot is evident.
Stayed 2 nights in Nov 2017

2/10 Terrible

sojourner, Australia

Disliked: Staff & service, property conditions & facilities
Not what you'd expect
Initial impression, nice room, but I soon found not everything is what it appears. No curtains on kitchen and bathroom windows (they're frosted). Bad because those windows are on the main walkway. Other guests can see your shadow at night as I saw another guest in the bathroom. Room is bright at night because of no curtains (outside light shines in). Shower had a rusted broken soap holder, which was sharp. If someone slipped against it they'd likely need a tetanus shot. Shower at 8:30 am, other guests had used all the hot water (only cold shower). Had to request clean bath towels after room service! Wifi was awful (speed, IF you had internet access) was .2-.4 Mbs (can you say s-l-o-w). But in all fairness, it's like that throughout Vanuatu (confirmed talking with locals and other tourists). My opinion, under-serviced, over rated, over priced.
Stayed 5 nights in Oct 2017

6/10 Okay

Molly + Murray, Victoria

Disliked: Cleanliness, property conditions & facilities, room comfort
Below exceptation
Star rating very misleading. Bed was terrible. Pillows leaving you with sore neck. Cupboard doors wouldnt shut. 3 days for air cond to work. Only 3 channels out of 7 worked. No movie channel. Maintenance a big issue bathroom vanity tap needs replacing. knob keeps falling off. Guest laundry not available for use. Decking screws around pool rotted almost cut my toe open because they were pronounced. Wasnt worth what we paid.
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, close to town.
I have just returned from a weeks stay at Mariners with my 3 children. It was perfect for us and we will be back!
Stayed 7 nights in May 2017

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant week in Port Vila
We enjoyed our stay and the location was very convenient being only 300 meters from town and the markets. The old style beds,were comfortable but very high off the ground and difficult for a short older adult to climb into. Everyone was very friendly and toting for business from the locals, whilst it occurred, was not really pushy. Buses and meals at the markets were very cheap.

8/10 Good

Verified traveller

Liked: Staff & service
The accommodation was conveniently located and we had lovely views. The mattress was amazingly comfortable but the pillows were horrible. The room was nicely furnished and had new appliances fridge, microwave, kettle & toaster. The cooktop did not work however the oven did. Air-conditioning and ceiling fan were great! Staff were gorgeous. The guide notes 7 TV channels and we only had 3 , you may think this is irrelevant when on holidays however we were there for the cyclone so we did spend a bit of time in our room.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Vila stop
Convenient for just about everything in Port Vila

4/10 Poor

Lynne, Brisbane, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location - Poor room
Firstly the positive is that the location of these apartments is excellent. Very easy and relatively safe walk to Port Vila centre and activities. Unfortunately my apartment was very poor in quality / furnishings. Kitchenette wasn't very good at all, cooking pots were terrible. Shower looked awful as did flooring and units etc. Towels and sheet were grey (should have been white!). There was evidence of some apartments getting some renovations and the building exterior was being painted. My pics say it all!
Tea towel - yuk
shabby sink unit
Filthy shower head
broken lamp

8/10 Good

Margaret, Wellington, NZ

Liked: Staff & service, property conditions & facilities, room comfort
Huge apartment, well located for city amenities
We were given the Penthouse Apartment. It is huge. 2 bedrooms, 2 bathrooms, large living, entry and kitchen/dining. Small balcony running the width of the apartment on the street side. We used the bedroom at the rear of the apartment and found it quiet. The ensuite is odd in that it only has a bathtub, no shower. There is a shower in the other bathroom but for couples sharing this could be an issue. Furnishings show age and use marks and there is a patchy supply of cooking implements. A vast number of plates, not much cutlery. No salad bowls or platters but several crab-boil size pots. Only one frypan and that was aluminium, old and not up to much. We were a little disappointed in the faded-glory look of the place on arrival but soon settled in and came to relish the space and comfort. Staff are obliging once you can get them to understand what you are saying/asking. Bislama has different thought patterns to English and that creates many misunderstandings. Persevere, find different ways to say the same thing and you should eventually get there.

8/10 Good

Mark, Caloundra

Liked: Staff & service, property conditions & facilities, room comfort
OK stay but not quite as good as last stay
We like this place but were a little disappointed; mostly little things that can be easily fixed. Wifi not as good most likely due to room location, not enough utensils in the kitchen, they changed the sheets each day (asked them not to) but not the towels. But the staff were friendly, we still love the location and overall the room was nice. Hopefully these little annoyances can be fixed for next time.

8/10 Good

Yasser

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Mat, Canberra

Liked: Cleanliness, staff & service, room comfort
Great place close to town
Great hotel close to town, spacious and very comfortable. Fantastic staff, helpful and friendly. We could use the facilities of the Coconut Resort as well with a bigger pool and a nice restaurant. Kids loved it. Would recommend to anyone.

6/10 Okay

Richard

Liked: Cleanliness

10/10 Excellent

Bronwyn, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Room with a view.
This apartment was very comfortable & convenient with a great view. It is walkable to all CBD conveniences. Kitchen facilities caters perfectly to longer stays. Office hours are limited however.