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Reviews of Crystal Star Inn Edmonton Airport

2 out of 5
Crystal Star Inn Edmonton Airport
8339 Sparrow Crescent, Leduc, AB

Reviews

7.6

Good

Rating 10 - Excellent. 466 out of 1237 reviews" "
Rating 8 - Good. 370 out of 1237 reviews" "
Rating 6 - Okay. 189 out of 1237 reviews" "
Rating 4 - Poor. 107 out of 1237 reviews" "
Rating 2 - Terrible. 105 out of 1237 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Stanley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room smelled of urine and the bed had only one skimp blanket.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 22 Apr 2024
Thank you for your review. We will be looking into your concerns

8/10 Good

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 21 Apr 2024
Thank you for your review

10/10 Excellent

Tina Maria, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced. Easy access and parking. Decor is from Vegas
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 20 Apr 2024
Thank you for your review.

6/10 Okay

Nasim

Travelled with family, Business traveller
Everything in this hotel is so average.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 16 Apr 2024
Thank you for your review

8/10 Good

Kyle, Bruderheim

Liked: Cleanliness, staff & service, property conditions & facilities
Room was big. It was Dirty behind the nightstands. But the rest was great.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 16 Apr 2024
Thank you for your review. We will be looking into your concerns

4/10 Poor

Jennifer

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 16 Apr 2024
Thank you for your review

6/10 Okay

jeevy

Stayed 2 nights in Apr 2024
Response from Terry - Front Desk on 16 Apr 2024
Thank you for your review

10/10 Excellent

Douglas

Liked: Amenities
Friendly, clean.. always a good choice
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 13 Apr 2024
Thank you for your review

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alway a great experience at the Crystal star inn.good price With provided shuttle pick up /drop off to airport
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 11 Apr 2024
Thank you for your review

10/10 Excellent

JAIMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2024
Response from Terry - Front Desk on 11 Apr 2024
Thank you for your review

10/10 Excellent

Janis, Olds

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price. Pleasantly surprised to have breakfast included.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 11 Apr 2024
Thank you for your review

4/10 Poor

Jay

Disliked: Staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 7 Apr 2024
Thank you for your review. I apologize for the rudeness of the staff

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for a quick night before flying out early.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 7 Apr 2024
Thank you for your review

2/10 Terrible

Mehakpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 11 Apr 2024
Thank you for your review

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had upgrades new floors in the room I stayed
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 5 Apr 2024
Thank you for your review

6/10 Okay

CHEIKHOU

Business traveller
Room not so clean bed not comfortable
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 5 Apr 2024
Thank you for your review

2/10 Terrible

Danny

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very sketchy. When we arrived there was about 15-20 homeless people outside the front door. Hotel management did nothing to remove them. I wouldn’t recommend this place to anyone
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review

8/10 Good

Dustin

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 22 Apr 2024
Thank you for your review

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal Star is a great stay. Very fair price Quick included airport shuttle Friendly staff Easy check in Clean room
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on 4 Apr 2024
Thank you for your review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, needs plumbing upgrade
Stayed 3 nights in Mar 2024
Response from Terry - Front Desk on 1 Apr 2024
Thank you for your review

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet room.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 31 Mar 2024
Thank you for your review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice check in clerk
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 30 Mar 2024
Thank you for your review

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was not given the room I book online
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 30 Mar 2024
Thank you for your review. Unfortunately you were upgraded to a room with 2 beds instead of just 1. Truly sorry for this

6/10 Okay

Kelly

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 18 Apr 2024
Thank you for your review

6/10 Okay

Ren

Business traveller, Travelled with partner
It was average. Good in a pinch.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 28 Mar 2024
Thank you for your review

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 26 Mar 2024
Thank you for your review

8/10 Good

Nikita, Fort Smith

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 16 Apr 2024
Thank you for your review

8/10 Good

Travis

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Terry - Front Desk on 26 Mar 2024
Thank you for your review

4/10 Poor

Mitchel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for your review

6/10 Okay

Raymond de

Travelled with family
Liked: Cleanliness
The room was dark. Could have used some repair. The mattress had a spring sticking out of it
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for your review

8/10 Good

Raymond de

Travelled with family
The mattress had a spring sticking out.
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for your review

8/10 Good

Sharon, Lac La Biche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 24 Mar 2024
Thank you for your review

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very good and parking easy plus shuttle runs every hour to the airport, thumbs up!
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 23 Mar 2024
Thank you for your review

4/10 Poor

Ferris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at front desk are friendly and professional. However, the property is quite dated. My keycard did not work after switching 3 times. I was assigned to a different room afterwards. The suites are roomy but the furniture is rough (desk chair is all ripped up arm chairs). But you get what you pay for.
Stayed 1 night in Feb 2024
Response from Terry - Front Desk on 22 Mar 2024
Thank you for your review

2/10 Terrible

Raygan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was extremely dirty.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 21 Mar 2024
Thanks for your review. Will be looking into your concerns

6/10 Okay

Ghislain

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms outdated very low lighting in room flickering on and off door lock was loose fixed it myself no real comforter on bed tv limited no microwave wouldn’t pay more than 65$ a night for the quality especially that for 5$ more you get better hotel in the same vicinity i will only go if much cheaper then all hotels around
Stayed 5 nights in Mar 2024
Response from Terry - Front Desk on 21 Mar 2024
Thanks for your review.

4/10 Poor

Scott

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Front staff was great but that’s where the greatness ends. Got to my room and it smelled like sewer which I’m sure was coming from the drain in the bathroom floor. One of the lamp switches on the wall was broken so couldn’t turn it on, tap in bathroom sink was broken, and worst of all one of the mattresses was so old and used it was literally sunken in in the middle. Also the beds only had 2 thin sheets to sleep under. I was only staying there overnight for a few hours so I didn’t ask to be moved to another room. Maybe I just got the one dud they have?
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 21 Mar 2024
Thanks for your review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 18 Mar 2024
Thank you for your review

10/10 Excellent

TAKESHI, Ageo-shi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regardless of the arrival time to the airport, they kindly send shuttle car at the 10 gate of the entrance at the airport terminal. The room was very clean and comfortable to stay in, and breakfast (included in the payment) was of good quality. It was worth paying instead of staying at the airport all night.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 16 Mar 2024
Thank you for your review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice quiet place. The staff is very friendly and the price is very reasonable.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 15 Mar 2024
Thank you for your review. Have a great day

6/10 Okay

Leslie

Disliked: Property conditions & facilities
Needs some upgrades.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 18 Mar 2024
Thank you for your review

8/10 Good

Connie

Liked: Cleanliness, staff & service
It was convenient and served its purpose! Large room!
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 14 Mar 2024
Thank you for your review

2/10 Terrible

Ajay

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 1 Apr 2024
Thankyou for your review. Have a great day

6/10 Okay

Narinder

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 31 Mar 2024
Thank you for your review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 10 Mar 2024
Thank you for your review

6/10 Okay

Donna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not feel at all comfortable. Appeared pretty clean but I questioned cleanliness of sheets and pillow cases. Looked like they had been already slept in , perhaps because they were thin and wrinkled. I ended up putting towels over pillows! Property is very old and outdated. Staff were very friendly. Breakfast very sparse . Will not return.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 7 Mar 2024
Thank you for your review

6/10 Okay

Tricia

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff were all very friendly. The location was where we needed to be and the price was very reasonable. We walked to the Sawmill Restaurant which was very convenient and good. The property is old and very dated and so the overall cleanliness looks worn, not saying is wasn’t clean it just everything looks very well used. It wasn’t a bad stay at all. I’m just giving 3 stars as I feel that is an accurate description.
Stayed 2 nights in Mar 2024
Response from Terry - Front Desk on 4 Mar 2024
Thank you for your review. Have a great day

6/10 Okay

Edwin

Travelled with family
Dirty towel on chair and empty bottle in garbage!
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on 4 Mar 2024
Thank you for your review. We will be looking into your concerns

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very old looking and bedding did not look all that clean.
Stayed 1 night in Feb 2024
Response from Terry - Front Desk on 4 Mar 2024
Thank you for your review

6/10 Okay

Tracy

Stayed 2 nights in Feb 2024
Response from Terry - Front Desk on 23 Mar 2024
Thank you for your review