Ratings based on 854 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2017
Excellent hotel, delicious food, brilliant, friendly, knowledgeable staff - highly recommended!
Comment from Hotel Management
14-Mar-2017 by GM-WAEdi, Hotel Management
Dear guest, Many thanks for posting your five star review which is a pleasure to read. I will be sharing your praise with the teams and we are delighted to have been able to exceed your expectations. Please come back again soon! Best regards, Dale MacPhee General Manager
3out of 5
by A verified traveller from cardiff

good location - disappointing for the cost

Posted 28-Feb-2017
Pros: Main lounge and location.
Cons: More honest images of the rooms.
Location: Great central Edinburgh location with views of the castle.
At almost £800 for 2 nights the room was very disappointing. Room was small with view (and smell) of the kitchen with small bathroom (no bath) sliding door as so small. Furnishings were nice quality. Room was very clean. Main lounge was great - lovely surroundings and attentive staff. Caley bar and restaurant for breakfast not so good. Staff reluctant to take an A la carte order for breakfast (4 errors in a 3 person order) no table service in the bar as "too busy". Concierge and valet service was great. Probably wouldn't go back as so many great hotels in Edinburgh try G&V stayed there last year and was really impressed.
Comment from Hotel Management
28-Feb-2017 by GM-WAEdi, Hotel Management
Dear sarah, Thank you for your recent stay and for sharing your feedback. I am pleased that our central location, views over the stunning Edinburgh Castle, Peacock Alley and the service you received from our Concierge team, in particular, enhanced your stay. I am sorry however that your room and the Brasserie were not to your expectations. I will be sharing your feedback with the teams to investigate and action as appropriate and I do hope to be able to welcome you back in order for us to demonstrate the improvements that we have made. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Orlando, FL

Fabulous hotel in perfect position

Posted 26-Feb-2017
Pros: The staff, the concierge was very helpful in arranging taxis and alternative restaurants.
Cons: Possibly the decor, it is a little dated now
Location: Very close to shops, restraints and Edinburgh castle and a short walk to the bus tour stop.
We upgraded our room to a castle view, large king size bed but was quite a walk to get to it. Wonderful restaurant and the breakfast was superb. Afternoon tea a bit pricey but it is the Astoria after all!
Comment from Hotel Management
26-Feb-2017 by GM-WAEdi, Hotel Management
Dear Janet, Thank you for choosing us for your recent stay and for sharing your feedback which is much appreciated. I am delighted by your comments regarding our team and that they enhanced your experience. Additionally, I will be sharing your praise with the teams about your room, the restaurant, breakfast and afternoon tea. Please do come back again soon! Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

5 Star service

Posted 13-Feb-2017
Pros: The service was impeccable.
Cons: Put a bigger sign outside the hotel. to showcase the Waldorf Astoria - not the Caledonian.
Location: Ideal for our visit to the theatre with the taxi rank outside and a very pleasant walk along Princes Street in the morning - albeit wet and windy(:)
A couple of things: the air conditioning took a little time to work satisfactorily. It was a bitterly cold day on arrival, and the room could have been a bit warmer. Secondly, there was no shaving mirror and for someone like myself using the large mirror was useless as I'm shortsighted. Service in the hotel was exceptional - everywhere
Comment from Hotel Management
17-Feb-2017 by GMWAEDI, Hotel Management
Thank you so much for your kind review. I am delighted that you thoroughly enjoyed your time with us and I hope we can welcome you back soon. In the interim, I will be sure to share your valued feedback. Best regards, Dale MacPhee General Manager
2out of 5
by A verified traveller from Dublin

Good Location

Posted 05-Feb-2017
Pros: The Location
Cons: The restaurants should serve more homely food. They strive to give a fine dining experience but fall very short.
Great location but the room was very small and the restaurants especially were way over priced. A bottle of water in the lounge area cost 5.25 pounds which was a total rip off. The restaurants are quite pretentious, having a french theme and serving food that looks great but doesn't necessarily taste great. The one meal I ate started off with french onion soup which was the highlight of the meal. The main course was a burger with an inedible bun. My partner actually thought the bun was a baked potato as it was so hard. The burger itself was a dry mincemeat that could be bettered in any high street burger chain. The dessert was a disappointment also. The bill amounted to over 105.00 pounds for this dining disaster. The staff did inquire about our meal and we told them it was a disaster and we did receive an apology but that's all. We are from Dublin so know a little about over pricing but this took it to a whole new level.
Comment from Hotel Management
06-Feb-2017 by GM-WAEdi, Hotel Management
Dear Tom, Many thanks for sharing your feedback following your stay. I am most disappointed to read however that you were dissatisfied with our prices and your meal in our Brasserie. I will be communicating your comments to the team in order to review and make the necessary improvements. I do hope that you will return in order for us to demonstrate these improvements. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Central to all of Edinburgh

Posted 02-Feb-2017
We had plans all over Edinburgh and needed a sanctuary in the center. The WaldorfCaledonian was perfect
Comment from Hotel Management
06-Feb-2017 by GM-WAEdi, Hotel Management
Dear Anonymous, Thank you very much for staying with us and for sharing your comments with your fellow travellers. It is wonderful to learn that you had an unforgettable experience and I look forward to welcoming you back again soon. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

A perfect place to stay for any age

Posted 01-Feb-2017
We arrived early afternoon and the room was not quite ready yet,we went to the bar and had a lovely cocktail the room was nice with a lovely view of princess street and the castle,breakfast was fantastic,overall our stay was great
Comment from Hotel Management
06-Feb-2017 by GM-WAEdi, Hotel Management
Dear Anonymous, Thank you for your recent stay and your complimentary comments are much appreciated. I look forward to welcoming you back again soon for another memorable experience. Best regards, Dale MacPhee General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 23-Jan-2017
A very good hotel, great location, lovely room, only criticism would be breakfast staff looked a bit flustered, had to chase staff to get coffee, then never offered a refill.
Comment from Hotel Management
23-Jan-2017 by GM-WAEdi, Hotel Management
Dear dj, Many thanks for choosing us for your recent stay and I am delighted that, overall, you thoroughly enjoyed your stay, in particular, our central location. I am sorry for the inconvenience you encountered at breakfast and I will be sure to share this with the team to prevent future disappointments of the same nature. I hope to be able to welcome you back again soon. I trust you travelled home safely. Best regards, Dale MacPhee General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Wonderful old hotel with a deep history.

Posted 15-Jan-2017
Pros: Historic architectural details, spacious hallways, friendly and efficient staff, solidly built.
Cons: Does not accommodate customers bringing 110 volt appliances. I brought 4 transformers, but there were too few outlets available. Light or toothbrush!
Location: The area has many fine restaurants, and myriad activities. Many more are within walking distance. Trams and busses abound.
I have been staying there for 30 years, on and off, loyal,during its hard days when sraff would put out scores of buckets the ciling leaked. This visit, during day, the room was cold and the barhtoom freezing! Room service Vining G rffecff
Comment from Hotel Management
16-Jan-2017 by GM-WAEdi, Hotel Management
Dear Steven, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to read that you enjoyed the history of our hotel, the service you received from our team and our central location. I do apologise however that you found the temperature of your room to be too low. I will be communicating this to the relevant team to review and rectify. I do hope to be able to welcome you back soon. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Guatemala City

GREAT HOTEL

Posted 08-Jan-2017
Pros: Location, breakfasts, rooms
Location: Great location near Edinburgh Castle. Close to great restaurants and shops
Great hotel with excellent location. Nice rooms with beautiful views. Staff super friendly. Great breakfasts! Super nice spa and pool!
Comment from Hotel Management
09-Jan-2017 by GM-WAEdi, Hotel Management
Dear Marisabel, Many thanks for choosing us for your recent stay and for sharing your feedback. I am thrilled to learn of your immense satisfaction with your visit and that we exceeded your expectations. I hope you travelled home safely and look forward to welcoming you back again in the near future. Best regards, Dale MacPhee General Manager