Ratings based on 820 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Wonderful old hotel with a deep history.

Posted 15-Jan-2017
Pros: Historic architectural details, spacious hallways, friendly and efficient staff, solidly built.
Cons: Does not accommodate customers bringing 110 volt appliances. I brought 4 transformers, but there were too few outlets available. Light or toothbrush!
Location: The area has many fine restaurants, and myriad activities. Many more are within walking distance. Trams and busses abound.
I have been staying there for 30 years, on and off, loyal,during its hard days when sraff would put out scores of buckets the ciling leaked. This visit, during day, the room was cold and the barhtoom freezing! Room service Vining G rffecff
Comment from Hotel Management
16-Jan-2017 by GM-WAEdi, Hotel Management
Dear Steven, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to read that you enjoyed the history of our hotel, the service you received from our team and our central location. I do apologise however that you found the temperature of your room to be too low. I will be communicating this to the relevant team to review and rectify. I do hope to be able to welcome you back soon. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Guatemala City

GREAT HOTEL

Posted 08-Jan-2017
Pros: Location, breakfasts, rooms
Location: Great location near Edinburgh Castle. Close to great restaurants and shops
Great hotel with excellent location. Nice rooms with beautiful views. Staff super friendly. Great breakfasts! Super nice spa and pool!
Comment from Hotel Management
09-Jan-2017 by GM-WAEdi, Hotel Management
Dear Marisabel, Many thanks for choosing us for your recent stay and for sharing your feedback. I am thrilled to learn of your immense satisfaction with your visit and that we exceeded your expectations. I hope you travelled home safely and look forward to welcoming you back again in the near future. Best regards, Dale MacPhee General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel close to amenities

Posted 28-Dec-2016
Pros: Proximity to shops and transportation.
Cons: Probably provide more than 2 pillows on the bed and someone to help with luggage at the entrance of the hotel. Of course during reasonable hours.
Location: Within walking distance to Waverly station. A lot of shops nearby and there's also a 24hrs McDonald's just across the hotel.
Stayed at the hotel for 3 nights on 19Dec-22Dec. We arrived at Waverly station and the hotel is within walking distance which is really helpful with two heavy luggage. Upon reaching the hotel, no one was infront of the hotel so we were struggling to lug our luggage inside and we arrived before 7pm. Check in was fast and smooth. Staff was friendly and provided us with information which we wanted to know. Room is of a normal size. Nice decor...however, the mattress was a tad too hard for our liking and the pillow too soft. Hotel is very close to Edinburgh castle and shops. Very convenient since it's our first time visiting the city/ We walked to almost everywhere and it's an easy return to the hotel. Overall, we had a pleasant stay in Edinburgh despite the freezing weather.
Comment from Hotel Management
30-Dec-2016 by GM-WAEdi, Hotel Management
Dear Azurah, Many thanks for choosing us for your recent stay and for taking the time to share your feedback. I am pleased that, overall, you enjoyed your stay and your comments are appreciated. We take all feedback very seriously and so please rest assured that I will be communicating your comments to the relevant teams to address. I trust you travelled home safely and I hope to be able to welcome you back again in the near future. Best regards, Dale MacPhee General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Lovely hotel with castle views

Posted 11-Dec-2016
Great location. Castle views. Luxurious room. Unfortunately room was very noisy due to traffic. A room without a view but quiet would be better.
Comment from Hotel Management
12-Dec-2016 by GMWAEDI, Hotel Management
Dear Vicki, Thank you kindly for your email. I a pleased that you enjoyed your time with us and I very much hope that you will return to us in the near future. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Amazing hotel

Posted 11-Dec-2016
Amazing hotel, from staff to decor. Great views from room down Princess street
Comment from Hotel Management
11-Dec-2016 by GMWAEDI, Hotel Management
Dear John, Thank you so much for taking the time to leave such a wonderful review of your time with us. I very much hope that we can welcome you back soon. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Brilliant

Posted 14-Nov-2016
Location: Central excellent location for bars, restaurants and sight seeing
Excellent hotel, only thing I would say is the breakfast tables are too small, other than that perfect.
Comment from Hotel Management
14-Nov-2016 by GM-WAEdi, Hotel Management
Dear Sheena, Thank you for your recent patronage and for sharing your feedback which is much appreciated. I trust you travelled home safely and I look forward to welcoming you back again in the near future. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Lima, Peru

Arguably the best hotel in Edinburgh!

Posted 12-Nov-2016
Location: Edinburgh Castle, Prince St.
Great hotel, great staff, excellent room! We got an upgrade to a room with an awesome view to the Edinburgh Castle.
Comment from Hotel Management
13-Nov-2016 by GM-WAEdi, Hotel Management
Dear Antonio, Many thanks for choosing us for your recent stay and for sharing your feedback which is wonderful to read. I am thrilled that you thoroughly enjoyed your stay and I hope to be able to welcome you back again in the near future. Best regards, Dale MacPhee General Manager
4out of 5
Recommended
for Couples
by A verified traveller from merseyside

Great location

Posted 07-Nov-2016
Pros: Only stayed one night, so didn't spend much time in the hotel. Hotel is a grand building, with high ceilings and wide staircases.
Cons: With it being a large old building, it was quite chilly in the bedroom, corridors and in bar. Room overlooked princes st, which was quite noisy, I didn't sleep very well, it was after all a Saturday night.
Location: Location is excellent, not far from the castle, had we not stayed in this location, we would not have come across the restaurant 'Home'.
Comment from Hotel Management
10-Nov-2016 by GMWAEDI, Hotel Management
Dear macca p, Thank you for taking the time to leave feedback on your recent stay with us. I am delighted that, overall, you thoroughly enjoyed your time with us, though I will pass on your feedback. I very much hope that we have the opportunity to welcome you back in the not too distant future. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic stay in Edinburgh - faultless hotel Cale

Posted 07-Nov-2016
Pros: Everything, the location, the comfort, the service, the breakfast.
Cons: Nothing
Location: Fantastic location. Witchery tour and Edinburgh dungeon highly recommend
I da booked 3 rooms for a family get together in Edinburgh. From start to finish hotel staff were exemplary and went out of their way to meet our requirements and make us feel welcome. The rooms were luxurious and spotless and the location at the West End of Princes Street was just perfect. There is a fantastic spa, high tea and dining areas and the breakfast was beyond our expectations.
Comment from Hotel Management
10-Nov-2016 by GMWAEDI, Hotel Management
Dear Traveller, Thank you kindly for taking the time to leave feedback on you recent stay. I am delighted by your 5 star rating and very much hope that we can welcome you back in the very near future. Best regards, Dale MacPhee General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Treviglio

Everything you need in an hotel

Posted 03-Nov-2016
Pros: extremely helpful, great location, great view. The breakfast buffet was enormous. sometimes we have difficulty finding things that we like, but here we all found more than we needed. the lounge area is huge, they had live music playing while we had a drink before dinner. it's a beautiful hotel that I will definetly return to one day.
Cons: nothing. everything was perfect. they were extremely helpful and we couldnt have asked for more.
Location: you are located in the new town, which is actually old. there is great shopping nearby. lots of pubs and restaurants and close enough to the old tow
Comment from Hotel Management
07-Nov-2016 by GMWAEDI, Hotel Management
Dear Wyndi, Thank you for taking the time to review your recent stay with us. I am pleased that you enjoyed your time with us and will be sure to share your very kind words with the team! I very much look forward to welcoming you back in the near future. Best regards, Dale MacPhee General Manager