Ratings based on 699 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from niagara falls, ontario

Central Edinburgh hotel

Posted 22-Sep-2016
Pros: The room was very comfortable and the bathroom was luxurious.
Cons: Put in some elevators, elevators and more elevators.
Location: Edinburgh is a very walkable city with plenty of places to have a meal or just a coffee. Beautiful city.
This hotel has one elevator to room level. Then we had to walk quite a distance and descend 3 flights of stairs to find our room. It was not easy for this older couple to climb all those steps each time to get to street level. After 2 days of this we had more than enough. Their car park was located half a kilometre from the hotel through a small mall and several more steps where we had to haul our own suitcases. And to add insult to injury the hotel does not pay for car parking in their own hotel complex! Certainly not recommended for the unfit or anyone with knee issues.
Comment from Hotel Management
24-Sep-2016 by VictoriaSimpson, Hotel Management
Dear Guest Thank you for taking the time to review The Glasshouse. I am sorry to read that you found the layout of the hotel not to your liking. It is certainly a larger building than it appears from outside. I am sorry if staff did not fully explain the layout of the hotel to you. There is one main elevator to take guests from the entrance on the ground floor up to the hotel proper which is located on the top 3 floors of the building. From there the rest of the hotel is accessible via stairs or another elevator for your convenience. Unfortunately the hotel does not have a car park but we are able to offer a discount against parking at the closest local car park situated right next door to the hotel in the adjacent building. I do hope that you will consider returning to stay with us again and to have the pleasure of welcoming you back very soon. Kind regards, Victoria Simpson Rooms Division Manager
2out of 5
by A verified traveller from London


Posted 12-Sep-2016
Cons: all of the above plus the expired coffee sachets in the room need replacing. Coffee expired 2 months ago.
spent one night two rooms one for myself and another for my parents for a weekend trip to Edinburgh from London. Pros: - good location for city sightseeing. just a short walk from the main train station if you arrive by train. - rooms are nice and clean with a pretty high standard of comfort level. Cons: - Elevators don't go up to the 1 or 2 floor so if your room is on those levels it's a pretty long walk inside the hotel. Was not cool when I found out my card key was not working as I had to walk through the maze of corridors back to the front desk. - Parents room were near a function room on the garden level where there was some party going on and they had trouble sleeping because of the noise. The negative points about my experience: - Receptionist gave us a map guide for the city in Italian (we are koreans with an american accent) - Asked day before check out if we could check out an hour or so later than the usual time. Phoned the front desk guy says he will call me back in 10min no call phone him again says he'll call back again nothing so had to speak to the morning shift receptionist next day. - Receptionist asked which newspaper I would like in the morning so said xxx and found out when I was checking out that they were intending to charge 3.50 for the paper. Have been to many hotels of varying degrees but never got charged for a newspaper. When you spend in excess of 300 GBP for a room you expect that marginal gain in attention and detail. all not there.
Comment from Hotel Management
18-Sep-2016 by Victoria S, Hotel Management
Dear Mr Lee, Thank you for taking the time to send in your feedback following your recent stay. I am sorry to read that elements of your experience did not meet your expectations. I will speak personally to the front desk and Housekeeping teams regarding the points you raise to ensure we are consistently providing the high standard of customer care we pride ourselves on here at The Glasshouse. I am very sorry that this was not your experience on this occasion. I apologise if the cost of the newspapers was not clearly explained to you upon check in. We offer a wide range of local, national and international papers to our guests with the Independent being our complimentary paper choice for any guest who wishes. Thank you for your comments regarding access to level one. I will ensure your comments are passed to our General Manager for his consideration. I do hope to have the pleasure of welcoming you back to The Glasshouse in the near future. As a valued member I would be delighted to offer you a complimentary room upgrade to one of our third floor city view suites on your next visit. Please contact me directly to make the arrangements or if I can be of any further assistance. Kind regards, Rooms Division Manager
5out of 5
by A verified traveller from Albuquerque, NM

Great location in the center of the city!

Posted 07-Sep-2016
The Glasshouse was fantastic!!! We stayed their for the first night of our Honeymoon in August and the accommodations were incredible. We were fortunate to stay in a great room with access to the third floor rooftop garden! The Snug lounge and the Honor Bar were a great treat. Also the food at the Observatory for breakfast was wonderful. The location to the Omni center with its variety of restaurants and shops was perfect. We visited Edinburgh during the annual Fringe Festival and the Glasshouse was a great place to stay to be in the mix of everything!
Comment from Hotel Management
09-Sep-2016 by The Glasshouse Hotel, Hotel Management
Dear Erin, Thank you sincerely for this excellent five star review. I am truly delighted that you enjoyed every aspect of your stay with us and we very much look forward to welcoming you back on your return trip to Edinburgh. Warm regards Ignacio Sans Assistant Rooms Division Manager
2out of 5
by A verified traveller

It wasn't what I had expected from the pictures

Posted 13-Jul-2016
It was very dark and dank in the inside and they played very creepy music in the hallways. I stayed on the second floor and to get to the second floor I had to take the elevator the the 3rd the. Walk down a flight of stairs. (All while carrying my luggage) and down some dark corridors.
3out of 5
by A verified traveller

Nice amenities but technical problems

Posted 12-Jul-2016
Pros: Central location, nice view.
Cons: Needs to sort out its technical shortcomings.
Location: Royal Miles, Waverly station
Nice staff, but had to move from one room, where room temperature was fixed at 26° and could not be regulated, then the second room featured a loud groaning noise related to plumbing throughout the night.
4out of 5
by Stig from Oslo

Overrated, but excellent location in Ediburgh.

Posted 01-Jul-2016 on Hotels
Lovely hotel in itself. Advertised as a 5 star hotel, but is really a 4 star hotel. Relatively expensive compared to product offering. Excellent location, good facilities, but staff is not very well trained. Many misunderstandings as none has english as their native language. Cleanliness in the rooms not very good, dirty under beds, counters and in all corners. We had 3 rooms and all were the same. Long corridors and a very stretch layout giving long walks to the rooms.
2out of 5
by charles


Posted 28-Jun-2016 on Hotels
I wouldn't rush back. I booked well in advance so got a good price. However the hotel lay out is nonsensical. Our room was on the 1st floor. You had to go up to the 3rd, walk down a very long corridor with rooms off both sides, in to the bar, then down 2 flights of stairs to the first floor rooms! The hotel generally is dark. The room was spacy, bed comfortable. Just a shower, no bath. And lastly the boiler broke down. There was no back up so we did not have hot water until 11:30 the next day.
4out of 5
by A verified traveller from East coast USA

Quiet, quirky

Posted 21-Jun-2016
Pros: Tops in comfort. You could not hear ANY noise from adjacent rooms or the hallway. Comfortable beds and pillows. Bathrooms were fabulous.
Cons: Staff bends over backward to please, but effort not always successful. Fix the elevator. All communications go through an operator, not efficient.
Location: Next door to the theater and good restaurants. Short walk to all old town attractions.
Absolutely the most quiet rooms, beautiful bathrooms, comfortable beds. Bathroom floors are heated.The staff are friendly. Most are not Scottish...some do not speak English as well as one would expect of a hotel of this quality. The major problem with this hotel is that you enter the lobby at ground level and have to take an elevator to the third level. After a long walk, you come to a lovely fire pit and bar, but then you have to walk down either one or two levels to your room. There is no elevator access to this part of the hotel and bags must be carried by the bellhop. Don't forget something in your room as it can be a VERY long walk back. There is an elevator, but it has been broken for 6 weeks, which, again, is unacceptable for a property of this stature. I was told that my expectations were out of line because this was a boutique hotel. Two terrific concierges. Both that I used were knowledgeable and helpful as were desk staff when the concierge was busy helping someone else. Hotel is in a great location, very near the Royal Mile, good restaurants, and the theatre.
5out of 5
by Elizabeth

This traveller left a rating score only Posted 12-Jun-2016 on Hotels
2out of 5
by A verified traveller

If you can get there...

Posted 17-May-2016 on Hotels
Access to the hotel by car is extremely complicated. There is no valet parking and no place where you can legally leave the car while you check-in. The parking is far away. To access our room, we had to use an elevator up, walk through 2 long corridors, descend 2 floors and walk another long corridor. The window in our room did not open. The rest was OK but, at that price, you would expect more.