Ratings based on 605 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from stonehaven

Close to the action, but quiet and peaceful

Posted 18-Aug-2015
Good location, just a few mins walk from Waverley but quiet. Hotel clean and modern, snug bar and rooftop garden are nice, great views down to Leith. Staff were polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Aug-2015
Very happy especially the staff for their excellent service
4 out of 5
Recommended
for Everyone
by A verified traveller from Baltimore MD

Excellent views in the heart of Edinburgh

Posted 15-Jun-2015
Pros: Location, room size, views
Cons: Management response to problems
Location: Edinburgh City Centre near the theatre. Close walk to Edinburgh Castle, the Royal Mile, New Town, multiple shops and restaurants and other attractions
My family rented two rooms for a 3 day stay in Edinburgh. The location is fantastic, right between Old Town and New Town, close to many points of interest, including the Castle, Holyrood Palace and the Royal Mile. The rooms are spacious and well appointed. The courtyard is fantastic with great views of the city. Parties at the courtyard can get a bit loud during the night, but this was minimal. There is an excellent bar/lounge. On our first night, the AC unit was snot working in one of the rooms. It was quite sunny, and as the hotel name implies, the rooms have quite a bit of glass. In fact, without AC, the room was a greenhouse- far too warm. We asked if room could be changed. We received a fan, but no explanation or apology. Sometimes things happen, but it could have been handled much more graciously, particularly at a hotel of this caliber. Eventually we were moved to another room for the remainder of our stay
5 out of 5
Recommended
for Couples
by Jenifer from New York City

Amazing Hotel in every way

Posted 02-Jun-2015 on Hotels
This hotel was amazing in every way. My husband and I were celebrating our wedding anniversary and they went out of their way to make our stay extra special! From the beautiful suite they allocated us, to the service of all of their staff, to our experience in the restaurant. Everything was amazing, I could not recommend this hotel more highly.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was good for location

Posted 01-Jun-2015
The hotel room was not clean .... There was dust everywhere ..
5 out of 5
Recommended
for Couples
by Joseph from Searsport ME

Beautiful place!

Posted 20-May-2015 on Hotels
Beautiful place! Very modern and clean. Excellent staff.
4 out of 5
Recommended
for Families
by A verified traveller

nice room, nice view

Posted 20-May-2015 on Hotels
our room was great, and the private balcony overlooking the city was amazing. the room was mostly clean, with some dust in the corners and on the towel rack. would stay here again.
3 out of 5
by A verified traveller

Posted 19-May-2015
Our stay at the Glass house had lost its wow factor for us yes the staff were really nice but the bedroom furniture was a bit tattie now we have stayed there on previous occasions but sad to say it could do with the bedroom furniture being renewed also the little touches like the fresh fruit were gone what a shame being a 5* hotel that's what you look for the things that make a difference also in the bathroom where the shower had been cleaned the soap still remained on the glass.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 19-May-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel

Posted 26-Apr-2015
Spent 2 days in Edinburgh at The Glasshouse. It's a lovely hotel and would highly recommend it. The facilities and staff were faultless.