Ratings based on 715 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Business Travellers
by A verified traveller

Parking

Posted 08-Jan-2017
Pros: central to attractions
Parking at this hotel is terrible. You are directed to an offsite parking structure. The hotel gives you a 20% discount but still exspensive
5out of 5
Recommended
for Everyone
by A verified traveller from Riverside, CA

Posted 05-Jan-2017
Great hotel. Great location. The staff was so kind and generous with their time.
3out of 5
by A verified traveller from UK

Great location but quite run down!

Posted 03-Jan-2017
Pros: The staff were very friendly and accommodating.
Cons: The hotel needs an upgrade to 5 star luxury.
When we arrived we were really pleased with the location and walking distance to most of the city. Excited and eager to check-in and see our room (as the hotel is described as a LUXURY 5 star) we were really disappointed with what we were greeted with. Firstly, we appreciate the fact it's hotel built into a old facade and they have done a fab job - but the design and lift system is quite poor. I worry for people that are in a wheelchair. The room was nothing more than a glorified Travelodge with underfloor bathroom heating. Terrible mattress (really old) and completely sunken in and bed was tiny, the toilet holder fell off the wall, half the lights weren't working and the flush handle was half hanging off the wall also. Not 5 star at all and the icing on the cake was the damp smell. As we went over New Year's eve weekend I didn't fancy my chances in moving rooms and I was told that the hotel was fully booked. However, I complained about the standard of the room and they 'found a room' straight away. So we were moved to a huge room, super-kind bed, big bathroom and a much better standard. I still do not feel like its a 5 star luxury hotel and at best 3 star plus. Finally, on the website it says they offer a shuttle service to the airport. When we enquired about this at reception we were told 'ah well, the website is a bit mis-leading as we don't offer that service. But, we can get you a taxi.'
3out of 5
by A verified traveller

Disappointed

Posted 13-Dec-2016
Rooms are a Bit dated, toilet is so noisy, you nearly have a heart attack when you flush it, and you can hear everyone else flush theirs too. Awful coffee in room, aromatherapy products are great, when they are the aromatherapy!! Cooked breakfast was great until I went to eat the bacon and had to return it because the bacon was raw. Staff was pleasant but stuffy, and music played in the corridor from 7am, why??, lovely setting, lovely garden, won't be going back though
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Very central

Posted 13-Dec-2016
Pros: Very central
First time staying here and we loved it. The roof terrace is fabulous.
4out of 5
Recommended
for Everyone
by A verified traveller

Very nice welcoming Hotel.

Posted 13-Dec-2016
The staff are first class and well trained. Rooms are stylish and spacious and balcony garden is an outstanding feature in the heart of the city. Would recommend to anyone without hesitation...
5out of 5
Recommended
for Everyone
by A verified traveller from GB

Nice hotel close to everything

Posted 09-Dec-2016
Staff members all very friendly and helpful . We were able to leave our cases till we were leaving. We arrived early and got straight into our room .
5out of 5
Recommended
for Everyone
by A verified traveller

Luxurious hotel centrally located

Posted 29-Nov-2016
Pros: It seems all the rooms either have a city view or a worthwhile garden view. The room appointments are top quality.
The Glasshouse Hotel is located at the center of New Town and within easy walking distance from Old Town making it perfectly located for anything you would want to do or visit while in Edinburgh. It seems everything is within walking distance.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Beautiful hotel, Close to the center of things

Posted 20-Nov-2016
We stayed here, because is was close to the train station. We had tickets at the Playhouse for Van Morrison and this is right next door. Easy walking to every thing we wanted to do.
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel, really Central

Posted 20-Nov-2016
I loved this hotel and would highly recommend. The room was amazing the staff at hotel were so nice and helpful they could not have done any more to make sure me and my friends stay was any better. The breakfast was outstanding, we got a fantastic price with Expedia for this boutique hotel so it really was amazing