Absolutely the most quiet rooms, beautiful bathrooms, comfortable beds. Bathroom floors are heated.The staff are friendly. Most are not Scottish...some do not speak English as well as one would expect of a hotel of this quality. The major problem with this hotel is that you enter the lobby at ground level and have to take an elevator to the third level. After a long walk, you come to a lovely fire pit and bar, but then you have to walk down either one or two levels to your room. There is no elevator access to this part of the hotel and bags must be carried by the bellhop. Don't forget something in your room as it can be a VERY long walk back. There is an elevator, but it has been broken for 6 weeks, which, again, is unacceptable for a property of this stature. I was told that my expectations were out of line because this was a boutique hotel. Two terrific concierges. Both that I used were knowledgeable and helpful as were desk staff when the concierge was busy helping someone else. Hotel is in a great location, very near the Royal Mile, good restaurants, and the theatre.