Ratings based on 724 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from england

Lovely hotel in the heart of the city

Posted 26-Feb-2017
Pros: Everything
I was there for my honeymoon had a very pleasant stay,staff we very polite room was immaculate. Staff placed red rose petals on the bed on our first night which was a lovely surprise. Would highly recommend to anyone to stay here
5out of 5
Recommended
for Everyone
by A verified traveller from scotland

Great hotel, very central

Posted 20-Feb-2017
Pros: Everything
Cons: Nothing
Location: Very central, close to princess street, near restaurants and the theatre
Spent our 40th wedding anniversary. The staff couldn't do enough to make our stay memorable.
5out of 5
Recommended
for Everyone
by A verified traveller from Ayrshire

City Centre Comfort

Posted 16-Feb-2017
Had a fab time in most comfortable, quiet and intimate surroundings!
3out of 5
Recommended
for Everyone
by A verified traveller from UK

Weekend Break

Posted 12-Feb-2017
Nice hotel. 1st breakfast food was poor, 2nd day breakfast food was excellent but service was poor. Room wasn't serviced on Sat even though we were out 10:30-4pm then they wanted to do when we got back. Double charged on bill for breakfast which needed resolved. Cigarettes stubs from previous guest in outside seating area - poor!
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel stayed twice. 4 and would go back

Posted 08-Feb-2017
No problems here, lovely, clean, central what more could u ask for.
3out of 5
Recommended
for Business Travellers
by A verified traveller

Parking

Posted 08-Jan-2017
Pros: central to attractions
Parking at this hotel is terrible. You are directed to an offsite parking structure. The hotel gives you a 20% discount but still exspensive
5out of 5
Recommended
for Everyone
by A verified traveller from Riverside, CA

Posted 05-Jan-2017
Great hotel. Great location. The staff was so kind and generous with their time.
3out of 5
by A verified traveller from UK

Great location but quite run down!

Posted 03-Jan-2017
Pros: The staff were very friendly and accommodating.
Cons: The hotel needs an upgrade to 5 star luxury.
When we arrived we were really pleased with the location and walking distance to most of the city. Excited and eager to check-in and see our room (as the hotel is described as a LUXURY 5 star) we were really disappointed with what we were greeted with. Firstly, we appreciate the fact it's hotel built into a old facade and they have done a fab job - but the design and lift system is quite poor. I worry for people that are in a wheelchair. The room was nothing more than a glorified Travelodge with underfloor bathroom heating. Terrible mattress (really old) and completely sunken in and bed was tiny, the toilet holder fell off the wall, half the lights weren't working and the flush handle was half hanging off the wall also. Not 5 star at all and the icing on the cake was the damp smell. As we went over New Year's eve weekend I didn't fancy my chances in moving rooms and I was told that the hotel was fully booked. However, I complained about the standard of the room and they 'found a room' straight away. So we were moved to a huge room, super-kind bed, big bathroom and a much better standard. I still do not feel like its a 5 star luxury hotel and at best 3 star plus. Finally, on the website it says they offer a shuttle service to the airport. When we enquired about this at reception we were told 'ah well, the website is a bit mis-leading as we don't offer that service. But, we can get you a taxi.'
3out of 5
by A verified traveller

Disappointed

Posted 13-Dec-2016
Rooms are a Bit dated, toilet is so noisy, you nearly have a heart attack when you flush it, and you can hear everyone else flush theirs too. Awful coffee in room, aromatherapy products are great, when they are the aromatherapy!! Cooked breakfast was great until I went to eat the bacon and had to return it because the bacon was raw. Staff was pleasant but stuffy, and music played in the corridor from 7am, why??, lovely setting, lovely garden, won't be going back though
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Very central

Posted 13-Dec-2016
Pros: Very central
First time staying here and we loved it. The roof terrace is fabulous.