Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

It wasn't what I had expected from the pictures

Posted 13-Jul-2016
It was very dark and dank in the inside and they played very creepy music in the hallways. I stayed on the second floor and to get to the second floor I had to take the elevator the the 3rd the. Walk down a flight of stairs. (All while carrying my luggage) and down some dark corridors.
3out of 5
by A verified traveller

Nice amenities but technical problems

Posted 12-Jul-2016
Pros: Central location, nice view.
Cons: Needs to sort out its technical shortcomings.
Location: Royal Miles, Waverly station
Nice staff, but had to move from one room, where room temperature was fixed at 26° and could not be regulated, then the second room featured a loud groaning noise related to plumbing throughout the night.
4out of 5
by A verified traveller from East coast USA

Quiet, quirky

Posted 21-Jun-2016
Pros: Tops in comfort. You could not hear ANY noise from adjacent rooms or the hallway. Comfortable beds and pillows. Bathrooms were fabulous.
Cons: Staff bends over backward to please, but effort not always successful. Fix the elevator. All communications go through an operator, not efficient.
Location: Next door to the theater and good restaurants. Short walk to all old town attractions.
Absolutely the most quiet rooms, beautiful bathrooms, comfortable beds. Bathroom floors are heated.The staff are friendly. Most are not Scottish...some do not speak English as well as one would expect of a hotel of this quality. The major problem with this hotel is that you enter the lobby at ground level and have to take an elevator to the third level. After a long walk, you come to a lovely fire pit and bar, but then you have to walk down either one or two levels to your room. There is no elevator access to this part of the hotel and bags must be carried by the bellhop. Don't forget something in your room as it can be a VERY long walk back. There is an elevator, but it has been broken for 6 weeks, which, again, is unacceptable for a property of this stature. I was told that my expectations were out of line because this was a boutique hotel. Two terrific concierges. Both that I used were knowledgeable and helpful as were desk staff when the concierge was busy helping someone else. Hotel is in a great location, very near the Royal Mile, good restaurants, and the theatre.
2out of 5
by A verified traveller

If you can get there...

Posted 17-May-2016 on Hotels
Access to the hotel by car is extremely complicated. There is no valet parking and no place where you can legally leave the car while you check-in. The parking is far away. To access our room, we had to use an elevator up, walk through 2 long corridors, descend 2 floors and walk another long corridor. The window in our room did not open. The rest was OK but, at that price, you would expect more.
4out of 5
by Kelly

Posted 10-May-2016 on Hotels
Glasshouse wasn't as good as I expected , not much of a bar, made a coffee in the room milk was 5 months out of date !!! Hotel didn't seem bothered once I complained
5out of 5
by Gary from Ft Lauderdale

Best in Edinburgh

Posted 04-May-2016 on Hotels
This hotel is top notch. Amazing staff, amazing service, comfortable rooms... I can't wait to get back!
4out of 5
by A verified traveller

Posted 26-Apr-2016 on Hotels
Dejligt hotel højst 5 min. fra princess street. Er givetvis ideelt om sommeren, da der er er stor tagterasse med mange stole. Der var meget rent og pænt. Kaffe kapsel maskine på værelset og tepotte. Eneste grund til at jeg ikke giver 5 stjerner, er mangelen på fælles lokaler . Der var en bar, men den lå midt inde på anden etage og var rimelig svær at finde. Gik man derfra en etage ned og ned ad en gang så fandt man restauranten, der var rimelig lille. Vi spiste ikke der. Spiste også morgenmad ude, -det fik man i centeret lige ved siden af hotellet. På den anden side af hotellet lå der et teater. På vej op ad gaden op til Princess street lå der et starbucks der serverede meget god te i store krus og fine kager sanwishes til.
5out of 5
by A verified traveller

great location

Posted 24-Apr-2016 on Hotels
Great spot, a short walk from the railway station, and quiet despite the central location. Ideal base for a sightseeing trip.
3out of 5
by Anthony from Lyrham

Beautiful hotel BUT be careful which room you get

Posted 21-Apr-2016 on Hotels
Beautiful hotel BUT you should only stay on third floor. I was given room 118 - to get to the room - lift to third floor, walk the entire length of hotel, then down 4 flights of stairs( with luggage) Poor signage No porter Such a shame- it's well furnished, clean, comfortable. I drove, no drop off point, reception not helpful, parking is only 3 mins walk but with luggage it not the easiest.
3out of 5
by A verified traveller

Great location shame about the basics

Posted 20-Apr-2016 on Hotels
Great location and really quiet peaceful room. The garden room had the benefit of being able to go outside and relax. A well equipped room. The hotel let it self down on basics. 1 bath towel with a hole in it the first night no towels in the room the second. No soaps or shower products the second night. Coffee not replaced. The bed was two singles pushed together not the moat comfortable . We had a nice time in the city but the hotel didn't add to our stay