Ratings based on 527 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Aberdeen

Good location pity about room size

Posted 15-Jan-2018
Great location for shops / pubs / dining. Given the cost of the room per night being top end, the room was very disappointing unless you are child size.
Comment from Hotel Management
17-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Milton Keynes

Central Location

Posted 13-Jan-2018
Pros: Warmth of staff and central location
Location: Very central for all the attractions. Bus stop for Ocean Terminal (Royal Yacht) situated next to hotel.
Extremely friendly and proficient staff. When we encountered a problem with our room we were moved to an upgrade with no bother.
Comment from Hotel Management
17-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Posted 09-Jan-2018
Overall a great experience. Hotel is in a fantastic location, had lovely Christmas decorations and the staff was very nice.
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Preston

Great Hotel, atmosphere and Christmas decor

Posted 09-Jan-2018
Great Hotel, atmosphere and Christmas decor, we stayed for 2 nights of eating shopping and Christmas markets - the staff and hotel were fabulous. Will be returning soon
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from fife

Engagement break

Posted 09-Jan-2018
Excellent. Couple of minor issues but staff very accommodating. Luxury hotel
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from Berkshire

Great location and staff

Posted 04-Jan-2018
Pros: Very comfortable bed, great nights sleep. Excellent staff.
Cons: Shower screen poor, flooded floor each time we showered. Poor pressure on toilet flush. Printing press bar dark, 2 bars but only 1 manned - why?
Location: You can walk anywhere from hotel location, particularly a fan of the Portrait Gallery on Queen Street.
Excellent location, central to everything. The hotel has been nicely refurbished since rebranding and staff are excellent.
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Christmas Break

Posted 03-Jan-2018
Pros: Staff and location. The breakfast is well worth the money and the staff on duty were quick and efficient bringing items not out on the buffet.
Location: Edinburgh is a beautiful city especially at Christmas. The winter market in the castle grounds is amazing with a winter wonderland for children.
From the moment we arrived we were made to feel very welcome. The hotel is beautiful and very central in the city. Will definitely stay here again!
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Romantic stay in Edinburgh

Posted 03-Jan-2018
Great Scottish hospitality with great breakfast and easy access to all tourist attractions around the city. A perfect stay for a romantic holiday or weekend.
Comment from Hotel Management
13-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Lovely hotel in a great location!

Posted 31-Dec-2017
We only stayed here for one night so only chose the most basic room, even so it was perfect for what we needed, a lovely spacious room with the comfiest bed. Despite it being the standard room it was still full of little luxury comforts from the robe to the tuck box, lots of little things to make you feel well looked after. Would definitely recommend this hotel as it’s a lovely environment and in a great location!
Comment from Hotel Management
02-Jan-2018 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Dundee

Great location for the festive period.

Posted 29-Dec-2017
Staff went far and beyond to be helpful. The hotel was immaculate and the room was perfect. There was a super atmosphere in the bar and the food was fantastic.
Comment from Hotel Management
30-Dec-2017 by William Sdranis, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,