Ratings based on 436 Verified Reviews

4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Breakfirst is great!

Posted 10-Feb-2017
The breakfirst is great! The breakfirst is great! The breakfirst is great!
4out of 5
Recommended
for Everyone
by A verified traveller from Bellevue,WA

Perfect Stay for an affordable price!

Posted 20-Jan-2017
Pros: Staff and food.
Location: Walkable distance from Waverley station.
This is one of the best Hotels I have ever stayed abroad. The room and facilities were up to the mark. I had a really comfortable stay for a night. The staff were friendly and accommodating. Breakfast was tasty and delicious. I'd recommend this to anyone.
Comment from Hotel Management
30-Jan-2017 by Joseph, Hotel Management
Dear Dinesh Thank you for taking the time to post such a wonderful review about your recent stay with us. We are delighted you enjoyed your stay with us and thank you for recommending us too. We do hope to welcome you back in the future. Kind Regards
5out of 5
Recommended
for Everyone
by A verified traveller

Comfortable and clean hotel

Posted 24-Dec-2016
I was being greeted well when I reached the hotel and the staff is friendly . And the room is so clean and comfortable
Comment from Hotel Management
30-Jan-2017 by Joseph, Hotel Management
Thank you for taking the time to post such a positive review about your recent stay with us. We are delighted you thought we were friendly and your room was clean and comfortable. Thank you for choosing the Ben Doran and we do hope to welcome you back in the future. Kind Regards
5out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

A wonderful experience at the Ben Doran

Posted 24-Dec-2016
Pros: Comfortable bed, cosy armchairs in room, festive music at Christmas and great breakfasts.
Location: The hotel is located 10 minutes from Newington which has lots of shops and places to eat. Also, there is a bus stop opposite that takes you into town,
We stayed in December, and the hotel was simply delightful. We have a deluxe room which comes with an ensuite shower room but in fact we made use of the shared bathroom next door which has a huge bath tub with very hot water. The room was beautiful and very comfortable. There is no flat-packed furniture, and everything suits the style of a Victorian townhouse. The bed had mattress comforters that made it very comfortable. I suffer from a bad back so it was really wonderful to find a hotel with a comfortable bed. Breakfasts are great. There is a nice cooked buffet but you can request extras such as porridge with cinnamon and honey for no extra cost. Staff were very friendly and always has a nice greeting for us. As it was Christmas, they had decorated the hotel for the season with a large Christmas tree in the entrance hall and another in the dining room. In the mornings, Christmas music was played over breakfast - a nice touch.
Comment from Hotel Management
30-Jan-2017 by Joseph, Hotel Management
Dear Fiona Thank you for choosing to stay with us and for writing such a positive and detailed review. We are delighted you had a wonderful experience at the Ben Doran. We do hope to welcome you back to the Ben Doran in the future. Kind Regards
1out of 5
by A verified traveller

dont stay here

Posted 24-Dec-2016
Pros: nothing
Cons: new employees, new furniture,
Location: horrible location and costs too much to get to the city center
Dont ever make the mistake of writing your review before you leave the hotel. I left my review of how unhappy I was with the hotel, and they came banging on my room door at 9 m giving me the interrogation of why I left a review and was unhappy, and the whole rest of the week, they scolded and treated me like the plague. Its far from the city center, and the employees that work there are rude, and very unprofessional.
Comment from Hotel Management
30-Jan-2017 by Joseph, Hotel Management
Dear Anonymous, Thank you for taking the time to post your feedback on your recent stay with us. We do apologise you thought our location was not suitable for you. We would have been delighted to supply you with information on the various options for transport. There is a local bus service which stops right outside the Ben Doran, which is only a short journey into the city centre and is very reasonably priced. We also apologise you felt you had been interrogated by us as this was not our intention. We do take customer feedback seriously as we work hard to deliver an exceptional guest experience and wish for nothing more than for our guests to leave us happy with positive memories of their stay with us. It seems that we fell short on this occasion and therefore please accept our sincere apologies once again if we offended you in any way. Kind Regards
5out of 5
by A verified traveller

Posted 23-Nov-2016 on Hotels
Rare short break for a hard working couple. We were very well looked after during our stay.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Thank you for taking the time to post your comments about your recent stay with us. We are glad you enjoyed your stay with us and we are delighted with your feedback that you thought we looked after you well. Thank you for choosing to stay at the Ben Doran on this occasion and we do hope to welcome you back in the future. Kind Regards Joseph
5out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from US

Much More than i expect!!!!

Posted 08-Nov-2016
Its a heap place for a nice room the only thing is the shower is to small. Bus then all is excellent
Comment from Hotel Management
30-Jan-2017 by Joseph, Hotel Management
Dear Veronica Thank you for choosing to stay at the Ben Doran and for providing feedback. We are glad you thought the room nice but sorry to hear you felt the shower was small. Our rooms are all very different and vary in size. We are delighted you made use of the local bus service too. We do hope to welcome you back to the Ben Doran in the future. Kind Regards
4out of 5
by A verified traveller

Posted 01-Nov-2016 on Hotels
Perfect location. Not far from downtown and all attractions. Wonderful staff.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Thank you for choosing the Ben Doran for your recent stay and for writing such positive comments. We are delighted you thought our staff wonderful, our location perfect and we are close to all the attractions. We do hope to welcome you back in the future. Kind Regards Joseph
3out of 5
by A verified traveller

OK, 3% extra for ANY card payment, so take cash.

Posted 27-Oct-2016 on Hotels
Ok, 3% surcharge if paying with any card, not just credit cards. Television had poor reception and kept loosing channels, traced fault to connection. Breakfast from 8am only, so contractors beware, or if visiting site.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Thank you for choosing to stay at the Ben Doran and for taking the time to post your recent comments. Unfortunately like many other businesses, we do charge a 3% surcharge on all cards as our bank has recently introduced these charges. We do try to highlight this on our own website and across third party websites and we strive to inform guests on arrival. We do apologise for the inconvenience caused. We are sorry to hear you experienced issues with television reception and thank you for highlighting this to us. With regards to breakfast we do serve breakfast from 8am as the majority of our guests prefer an early start for sightseeing. We do hope to welcome you back to the Ben Doran in the future. Kind Regards Joseph