Exterior

Reviews of Cheval Old Town Chambers

5 out of 5
Cheval Old Town Chambers
Royal Mile, 329 High Street, Edinburgh, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1465 out of 1732 reviews" "
Rating 8 - Good. 211 out of 1732 reviews" "
Rating 6 - Okay. 36 out of 1732 reviews" "
Rating 4 - Poor. 11 out of 1732 reviews" "
Rating 2 - Terrible. 9 out of 1732 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property; clean, modern rooms fitted with great little kitchens - everything you need. If the beds had been king sized it would have been perfection!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 10 Apr 2024
Dear Antonia,Thanks for your time to provide feedback on your recent stay with us.I'm delighted to hear you have had a great stay and the team will be thrilled to see such high scores.Looking forward to welcoming you in at Cheval Old Town Chambers.Kind regards,Nic SforzaReception Supervisor

8/10 Good

Guillaume

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Guillaume,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and view from our very large apartment
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Gordon,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property located right on Royal Mile. St Giles Cathedral directly across the street. Room was very modern and extremely comfortable and clean. Was also very quiet especially for being located right on Royal Mile.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Jake,Thanks for sharing you amazing feedback on your recent stay with us.I'm pleased to hear you have had a great experience and you have enjoyed your luxury serviced apartment.I hope to welcoming you again in the near future for another perfect stay.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Deanna

Stayed 6 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Deanna,Thanks for your time to reviewing your recent stay with us.I'm pleased that you had a positive experience and the team will love you high score.Looking forward to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Right in the heart of the Royal Mile, close to Waverly Station, well-appointed room, and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Dawn,Many thanks for sharing your review on your recent stay with us.I'm delighted to see you have enjoyed your luxury serviced apartment and the team will love your high scores.It's been a pleasure to welcoming you and I hope to see you again in the near future for another spotless stay.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jennifer Jeanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely perfect location. Clean and comfortable apartment-hotel.
Stayed 6 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Jennifer Jeanne,Thanks for your time to share your feedback on your stay at Cheval Old Town Chambers.I'm pleased that you have had a positive experience and the team will love such high scores.I hope to welcoming you again for another perfect stay. Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and perfect!! Will try to come back!!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Jennifer,Thanks for your time to provide feedback on your recent stay with us.I'm really pleased to hear you have had a positive experience and the team will love to welcoming you again soon for another memorable stay.Kindest Regards,Nic SforzaReception Supervisor

10/10 Excellent

Lisa, Johns Island

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at Cheval Old Town Chambers. The area around the hotel is safe and convenient - it's location is perfect for exploring Edinburgh. The accommodations were perfect - a full kitchen and in-room laundry was very helpful. The staff were particularly great - very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 16 Mar 2024
Dear Lisa,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, property conditions & facilities
The space and quality of the apartment. And how close it was to everything
Stayed 3 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Jacob,Thanks for your time to provide feedback on your recent stay with us.I'm really pleased to hear you have had a positive experience and the team will love to welcoming you again soon for another memorable stay.Kindest Regards,Nic SforzaReception Supervisor

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
A truly amazing hotel with modern apartments right in the heart of Old Town. The staff and service were excellent.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 9 Mar 2024
Dear Susan,Many thanks for sharing your amazing feedback on your recent stay with us.I'm pleased to hear you have enjoyed your stay and the team will love your kind words.We are proud to provide such an excellent service to all our guests and your review is an amazing reward.Looking forward to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location in the old town and friendly and helpful staff.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 9 Mar 2024
Dear Jennifer,Thanks for your wonderful review following your experience at Cheval Old Town Chambers.It's a pleasure to hear you have had a great stay and we are all looking forward to welcoming you again back very soon.Kindest Regards,Nic SforzaReception Supervisor

10/10 Excellent

Bianca rosalea petronella van

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The appartment has everything you can wish for. The location is the absolute best. Close to all the greatness Edinburgh has to offer. There is a supermarket in walking distance. The personnel is friendly, funny and very helpful. I could t have wished for more
Stayed 7 nights in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear Bianca,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our apartment to be well-equipped and that our location was ideal for exploring all that Edinburgh has to offer.We're delighted that you found our staff to be friendly, funny, and helpful – providing excellent service is our top priority, and it's wonderful to know that we succeeded in making your stay enjoyable.We truly appreciate your kind words and recommendation. It was our pleasure to welcoming you, and we hope to see you again for another fantastic stay in the future.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this place!! This hotel is absolutely a dream come true. It was our second time staying at the Old Town Chambers. We loved our stay so much the first time that we knew we wanted to come back for our honeymoon. It's honestly my favorite hotel that I've ever stayed at in any location. To begin with, all the rooms are apartments. Each apartment is beautifully decorated with everything you could need while traveling (stove, oven, fridge, dishwasher, washing machine/dryer, etc.). The apartments are gorgeously designed & make you feel at home instantly. The beds are super comfy & the showers have great water pressure. Very relaxing. The hotel is right in the heart of Old Town. It takes 2-minutes to walk to restaurants, shops, and cafes. If you're in town for Hogmanay, the hotel's location is absolutely perfect. It took us less than 5-minutes to walk to any of the New Year's Eve celebrations. The hotel amenities are also fantastic. They have a gym, beautiful restaurant right by the lobby, & give you very generous portions of shampoo, conditioner, and soap. The staff are also very kind, thoughtful, & helpful. They gave us tons of great recommendations for restaurants & places to go, & they wrote us a handwritten welcome note. Overall, we adored our stay & highly recommend this hotel to travelers. It's truly the best. When I think of a happy place I think of our time at this hotel & the happy memories my partner & I made during our visit to Scotland. This hotel is very special.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 3 Mar 2024
Dear Jennifer,Thank you so much for your glowing review! We are thrilled to hear that your stay with us at Old Town Chambers was perfect, especially during such a special occasion as your honeymoon.It brings us immense joy to know that you found our apartments to be beautifully decorated and equipped with everything you needed for a comfortable stay. Our team takes great pride in ensuring that our guests feel right at home from the moment they arrive. We're delighted that you found the beds comfy and the showers rejuvenating – relaxation is indeed a top priority for us.Our location in the heart of Old Town truly is something we cherish, and we're thrilled that you found it convenient for exploring the vibrant surroundings, especially during the festive period of Hogmanay. We're delighted that you enjoyed our amenities, from the gym to our restaurant, and that our staff could enhance your experience with their kind and thoughtful service.It was our pleasure to contribute to the happy memories of your visit to Scotland. We hope to welcome you back for more unforgettable experiences in the future!Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

Aisling

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with gorgeous interior and incredibly comfortable beds. Couldn’t ask for a better location really!
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Feb 2024
Dear Aisling,Thanks for your time to provide your amazing feedback following your stay with us.I'm delighted to hear that you have enjoyed your luxury serviced apartment and the team will love such high scores.Looking forward to see you again at Cheval Old Town Chambers.Kind regards,Nic SforzaReception Supervisor

10/10 Excellent

kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location close to weaverly train station, right off the Royal Mile and easy access / walkable to most sites. The stairs could be problematic but mostly avoidable if needed. Would recommend and return. The restaurant connected to the lobby offered a delicious breakfast.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores and learn of the positive impact they had on your stay, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great stay
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Dear Jeanine,Thanks for your time to review your stay with us.I'm pleased to hear you have had a positive experience and we're looking forward to welcoming you again in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay here. Apartment was incredible, we could stay in it all day! Our favourite location in Edinburgh for bars restaurants etc. Staff were all super friendly and helpful. Cant wait to return.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 31 Jan 2024
Dear John,Thanks for sharing your wonderful feedback following on your recent stay with us.I'm pleased you have enjoyed your amazing time and you have enjoyed your apartment.Looking forward to welcoming you again.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was great we will stay again.
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Dear Christopher,Thanks for your feedback on your recent stay with us.It's been a pleasure to welcoming you at Cheval Old Town Chambers and the team will love to see you again back very soon.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place!
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Laura,Thanks for sharing your feedback on your recent stay with us.I'm delighted you have enjoyed your apartment and I look forward to welcoming you again at Cheval Old Town Chambers.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Response from Hotel Management on 25 Jan 2024
Dear Laura,Thanks for sharing your feedback on your recent stay with us.The team will love your high scores, we strive to provide excellent service to all our guests and your rating is high rewarding!We all hope to see you again in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Great property and location!
Stayed 4 nights in Dec 2023
Response from Hotel Management on 17 Jan 2024
Dear Chris, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Absolutely perfect experience. The two bedroom appt was perfect for our needs and was palatial compared to London. Super comfy beds and amenities. Perfectly located on the royal mile, just a few mins walk directly to the castle. Blew away our expectations, was the best hotel we stayed in during our 5 week trip around the UK.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 17 Jan 2024
Dear Andrew, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Response from Hotel Management on 17 Jan 2024
Dear Megan, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Wonderful stay as always. Sublime apartment with everything required for the modern traveler. Staff extremely helpful and friendly throughout. Can’t wait to return.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Gordon,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, room comfort
Best Hotel in Edinburgh!
Property was simply AMAZING! The staff went above and beyond to meet our needs and they were extrenely friendly!
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Jose,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Lianne

Liked: Cleanliness, property conditions & facilities
The room was lovely but cold as heating hadn’t been put on prior to arrival. Took a while to heat up in December
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Lianne,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. My apologies if the apartment was found cold on your arrival, our housekeeping puts a standard temperature when prepping the apartment for the arrival, unfortunately the thermostat wasn't set correctly and this caused the heating not to be on on your arrival. Thank you for promptly reporting this to my colleagues at reception, who managed to put the heating up as soon you have reported it.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Chris,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards,Nick SforzaReception Supervisor

8/10 Good

angeline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartments, super central. Reason why I did not give five stars is because they forgot to replenish our bath and hand towels the first night. I had to physically go to reception to get some and luckily they had some in stock. Also slippers were advertised to be in the room, but again these were missing. But otherwise I would stay again.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 1 Jan 2024
Dear Angeline,Thanks for your time to provide feedback on your recent stay with us and for your comments on the apartment's furnishing.I'm so sorry you have had to request towels at the front desk. I have passed this on to our housekeeping manager to further reviews with the team.We do provide slippers on request at the desk, I'm sorry if the reception hasn't offered you during check-in.I would like to personally look after your next reservation with us and make sure everything will be spotless, please reach out to me directly.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

John or Carri

Stayed 3 nights in Dec 2023
Response from Hotel Management on 26 Dec 2023
Dear John & Carri, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

4/10 Poor

Oliver

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Dec 2023
Dear Oliver, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

John, Santa Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are all extremely helpful, and Cara is delightful. The facility and location couldn't be better
Stayed 3 nights in Dec 2023
Response from Hotel Management on 15 Dec 2023
Dear John, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them, especially with Cara! We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Brittany

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is right in the heart of the city. The rooms were always clean and staff were lovely! They are in good communication with you prior and throughout your trip.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 6 Dec 2023
Dear Brittany, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Helen

Liked: Cleanliness, room comfort
Fabulous Hotel
My husband and I had an amazing stay at hotel. Our Apartment was spotless. We loved how you could message via the hotel app for anything we needed and they responded instantly. Staff were very helpful and friendly 😄👍. Definitely would recommend highly. We will stay here again in the future.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Dear Helen, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

RACHEL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location, the hotel room is very clean, all staff are very friendly and professional.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Dear Rachel, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Jeffery, Sherwood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am so glad I chose Cheval Old Town Chambers to take my family to Edinburgh. The staff were excellent, the room was indeed like a small apartment, and it was right in the heart of all the old town attractions. The apartment was well equipped with everything you needed to make a meal or snack when you didn't want to go out.
Stayed 6 nights in Nov 2023
Response from Hotel Management on 4 Dec 2023
Dear Jeffery, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Sakinah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for 4 days with my parents and we agree that this is one of the best place that we had ever stayed. The location was great, walkable from the train station though if you’re travelling with large luggages, it may be best to get a taxi instead as the walk is uphill to get to the apartment. The staffs were friendly and helpful and the amenities provided were great. Do prepare to walk up the steps but I believe that is the charm of Edinburgh and it’s enjoyable without lugging the luggages. 😁
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Dec 2023
Dear Sakinah, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. We would love the opportunity to welcome you again, hopefully in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay for the second time at a Cheval location. The studio apartment was clean, the staff was attentive and the area was beautiful.
Stayed 6 nights in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Michael,Thanks for your time to share your wonderful review on your recent stay with us.We're delighted you have enjoyed your luxury serviced apartment and we're looking forward to welcoming you again in the near future.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 18 Nov 2023
Dear Kerry,Thanks for your time to provide feedback on your recent stay with us.We're delighted you have enjoyed your apartment and we're looking forward to welcoming you again at Cheval Old Town Chambers.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Brieanna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 18 Nov 2023
Dear Brieanna,Thanks for your time to provide feedback on your recent stay with us.We're delighted you have enjoyed your apartment and we're looking forward to welcoming you again at Cheval Old Town Chambers.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing location!
Fantastic room in a great location. In-room laundry can only handle very small loads, but otherwise the apartment was spectacular. Reception was so friendly and helpful. Would have been nice to have advance notice of where off-site parking was.
Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Nov 2023
Dear Guest,Thanks for your time to review your recent stay with us.We're delighted you have enjoyed your apartment and the team will love you 10/10 rating!Thanks for your comment on the parking, we do send a pre-arrival message to all our guests with all the relevant informations on parking, advising our partners at Waverley Station. Looking forward to welcoming you once again at Cheval Old Town Chambers.Kind regards,Nick SforzaReception Supervisor

10/10 Excellent

Leo

Excellent stay at the Cheval Old Town
We had a wonderful stay at the Cheval Old Town. The staff were friendly and very generous making our anniversary stay really special. Thank you.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Dear Leo,Thanks for sharing your wonderful feedback on your experience at Cheval Old Town Chambers.It's been a pleasure welcoming you and thanks for choosing us for your celebration. We hope to see you again in near future.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Amazing Staff and Awesome Rooms
This was a last minute booking for a one-nighter and we really hoped we'd get back there for a couple. Rooms are super cool with tons of amenities and the staff were all amazing. It was a little tough to get to with the car due to all the foot traffic and parking is a few hundred steps & stairs away, but it's such a gorgeous city you'll enjoy the hike. Will stay here again when we go back.
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Dear Steve,Thanks for your amazing feedback following your recent stay at Cheval Old Town Chambers.We're delighted you have enjoyed your apartment and the team will be thrilled to see your kind words.Looking forward welcoming you again in the near future.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
A great location, great service and would highly recommend.
Stayed 2 nights in Oct 2023
Response from Nick Sforza on 5 Nov 2023
Dear Stephen,Thanks for sharing your amazing review following your stay at Cheval Old Town Chambers.The team will be thrilled to read your comments, It's been a pleasure welcoming you.We all hope to see you again in the near future.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Nelly

Stayed 1 night in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Nelly,Many thanks for reviewing your experience at Cheval Old Town Chambers.I'm pleased to see your 5 out of 5 rating, the team will love such high score!We hope to see you again back very soon.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at Cheval Chambers. Apartments are well laid out with great facilities. Great to have option of take away food and to wash gym kit! So well located to attractions, shops and transport. Pity laundry bags are stored in public area.
Stayed 5 nights in Oct 2023
Response from Nick Sforza on 5 Nov 2023
Dear Heather,Thanks for your time to review your recent stay with us.We're delighted to hear you have enjoyed your luxury serviced apartment and we're looking forward to welcoming you again very soon.Kind Regards,Nick SforzaReception Supervisor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Home away from home.
Absolutely loved it. All of it. Can't get a better location.
Stayed 2 nights in Oct 2023
Response from Kim on 1 Nov 2023
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

Olufunke

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Kim on 1 Nov 2023
Dear Olufunke, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.We would love the opportunity to welcome you again, hopefully in the near future.Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderful property, centrally located clean , roomy but cosy. Bed was a dream All appliances and kitchen were fully stocked with all the basics.Nespresso maker was a big hit. Staff were delightful, welcoming and helpful in every way. 5 min walk from Waverley train station.The hill up is steep and the steep steps are not for everyone!!!
Stayed 2 nights in Oct 2023
Response from Kim on 21 Oct 2023
Dear Anthony, Thank you for taking the time to review your recent stay at Cheval Old Town Chambers. I am delighted to hear you thoroughly enjoyed your stay in one of our luxury serviced apartments. The team will be thrilled to receive such high feedback scores. I will be sure to share this with them!It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious and comfortable!
Stayed 3 nights in Oct 2023
Response from Kim on 21 Oct 2023
Dear Nina, Thank you for taking the time to review your recent stay at Cheval Old Town Chambers. I am delighted to hear you thoroughly enjoyed your stay in one of our luxury serviced apartments. The team will be thrilled to receive such high feedback scores. I will be sure to share this with them!It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager