Ratings based on 1,173 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from falkirk

Plenty of warmth except the water

Posted 20-Feb-2018
Lovely hotel and spacious room. Pool was a bit chilly but fine if you feel the urge to move about a bit. Shower wasn’t warm in the morning but I passed a self diagnosed sniff test so was unconcerned.
Comment from Hotel Management
22-Feb-2018 by Andrew, Hotel Management
Thank you for your recent review, it is much appreciated. I am pleased you found the hotel to be lovely and the room spacious. I am sorry you had issues with the water and is something we are working on currently to resolve the sporadic issues. I hope we get the chance to welcome you back soon. Kind regards Andrew Boe Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel

Posted 19-Feb-2018
Nice 4-star hotel. Spacious rooms, very comfortable bed, clean. Shower and heating worked well. Attentive staff. The spa is also good, with gym, swimming pool, sauna, steem room and available massages. Location is very convenient, walking distance from popular attractions like the castle. A very pleasant experience.
Comment from Hotel Management
19-Feb-2018 by Andrew, Hotel Management
Dear Tony, 5/5 thank you so much and thank you for your great feedback. I am delighted you had a good time and we hope to see you again soon. Kind regards Andrew Boe Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from london,england

One of the best hotels

Posted 16-Feb-2018
The hotel staff were excellent, friendly and accomodating. I would reccomend the hotel to everyone I know! Amazing service!
Comment from Hotel Management
16-Feb-2018 by Andrew, Hotel Management
Thank you so much for the 5/5 review it is very much appreciated. Delighted to read your review regarding the service you have received as this is what we strive for on a daily basis and very happy you have experienced this. I hope we get the chance to welcome you back soon. Kind regards Andrew Boe Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very good hotel. Easy access to city centre

Posted 14-Feb-2018
Nice staff. Clean and modern room. Big bathroom. Great location. We had wonderful time.
Comment from Hotel Management
14-Feb-2018 by Andrew, Hotel Management
Dear Dorota, Thank you so much for your recent review 5/5 is very much appreciated. I am glad you found the room clean and comfortable and delighted you found all the team to be nice. I hope we get the chance to welcome you back soon Kind regards Andrew Boe Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from LAKE DISTRICT

Good quiet area of edinburgh

Posted 07-Feb-2018
Pros: The location - handy but also a quiet area
Cons: Leisure facilities pool was cold
Location: Near royal mile & holyrood , Arthur’s sear and dynamic earth. Lots of restaurants & bars nearby
Nice hotel friendly staff & serving freshly cooked breakfast.
Comment from Hotel Management
09-Feb-2018 by Andrew, Hotel Management
Dear Linda, Thank you so much for your recent review and I am pleased overall you had a lovely time with us. I will be sure to investigate the pool issues you mention as we very rarely get feedback informing us it is to cool. Delighted you found all the staff to be friendly. We look forward to welcoming you back in the near future Kind regards Andrew Boe Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Holyrood Park

Posted 06-Feb-2018
Staff were excellent and friendly, spa is good along with gym. £15 for breakfast is expensive and hot water is 50/50 depending what time you shower
Comment from Hotel Management
09-Feb-2018 by Andrew, Hotel Management
Thank you so much for your recent review and I am delighted you found the team to be excellent and friendly. I am sorry you had issues with the water and is something we are working on currently to resolve. I hope we get the chance to welcome you back soon Kind regards Andrew Boe Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel close to everything you need!

Posted 06-Feb-2018
Amazing hotel, very friendly staff, great food, comfiest bed I’ve ever stayed in!
Comment from Hotel Management
09-Feb-2018 by Andrew, Hotel Management
Thank you so much for 5/5 review. Our location is fantastic and the team here at the Holyrood are fantastic and go above and beyond for all our guests. Our rooms are a great size and our beds are amazing...... Look forward to welcoming you back soon. Kind regards Andrew Boe Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Fareham

Perfect hotel in fantastic location

Posted 05-Feb-2018
Pros: Location was perfect as everything in walking distance or to get a tram or bus. Staff were amazing and rooms a great size.
Location: Holyrood house, princes street, Edinburgh castle, the royal mile, Edinburgh dungeons,
Arrival was smooth and staff very friendly and helpful. Our room was for 4 as we were travelling with our 2 daighters and there was ample space and all the beds were comfortable. Very clean hotel and facilities amazing . The spa , gym and pool were amazing. Breakfast was with the money as loads of choice and the hot food was very tasty and all was of great quality. The staff in the hotel could not have been more friendly or helpful and I would visit again at any time.
Comment from Hotel Management
05-Feb-2018 by Andrew, Hotel Management
Dear Nicola, Thank you so much for your 5/5 review and I am delighted you had a great stay with us and all the team looked after you during your time with us. Our rooms are a great size and the Housekeeping team do a great job with the presentation of all the rooms. We look forward to seeing you again soon and thank you so much for all your kind words Kind regards Andrew Boe Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and good value

Posted 29-Jan-2018
Would definitely stay again - only criticism is that the roooms (2nd floor) were not in great condition. Mould in the bathroom, heavily stained ceiling tiles, walls very marked. Very comfortable bed though!
Comment from Hotel Management
29-Jan-2018 by Andrew, Hotel Management
Thank you so much for your recent review and I am pleased you would stay with us again. I am delighted you found the bed to be very comfortable but sorry to read you found the room to be a little tired. We do our best to keep on top of all the room and I appreciate you bringing this to my attention. We look forward to welcome you again soon Kind regards Andrew Boe
3 out of 5
by A verified traveller from kent

Away from town centre

Posted 22-Jan-2018
Hotel OK but only about 3.5 star. I went on my city break feeling good , but left in agony due to the Hotel bed. It was two singles pushed together with no useable catches to secure them together. One mattress was high than the other so the zip couldn’t fasten them together. So beds moved away from each other during the night causing a gap and because of the height difference you had to keep to the edge to avoid rolling into the middle. Toppers used to try to rectify the issue but to no avail.
Comment from Hotel Management
24-Jan-2018 by Andrew, Hotel Management
Dear Gary, Thank you so much for your recent feedback but I am disappointed to read your comments with regards the bed. Our feedback on the beds are normally very positive and I am sorry this was not the case for you and I am disappointed the team did not try to rectify this for you at the time. I do hope you give us another opportunity in the future to show you the true Holyrood Experience Kind regards Andrew Boe Hotel Manager