Exterior

Reviews of Holiday Inn Express Edinburgh Royal Mile, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 425 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
This is a very convenient and basic hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 24 Apr 2024
Thanks for the review!All the best,Kirsty

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review!All the best,Kirsty

10/10 Excellent

Matthew Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in PERFECT walking distance to every major thing and place in Edinburgh! It's great to start each day with a hot breakfast, and then grab a glass of flavored water when returning to refresh yourself. The staff was very knowledgeable and friendly, and made sure all of our needs were met.
Stayed 7 nights in Mar 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the perfect review!We're glad the inclusive breakfast was a highlight of your stay!We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.All the best,Kirsty

8/10 Good

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 27 Mar 2024
Thanks for the review, Sally.All the very best,Kirsty

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 26 Mar 2024
Thanks for the review, Anne.Kirsty

8/10 Good

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful and friendly staff. Nice clean room. Great location. Maintenence items to check are that the heater in our room always blew cool air unless the temperature is cranked to 26 or higher. Then it would eventually go back to cool air and have to be cranked higher. Also, the loo flushed sluggishly. Apart from that - great place.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, David.We're pleased to hear that you found our team wonderful and friendly!We're happy our location was convenient for your stay. It's unfortunate to hear about the maintenance issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. All the very best,Kirsty

8/10 Good

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 13 Mar 2024
Thanks for the review and feedback, Kirstie.All the very best,Kirsty

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express is located as a perfect jumping off point for touring. Food and bar options were perfect in meeting dining needs when not eating out. Room was comfortable and clean. Staff couldn’t do too much for you, very helpful!
Stayed 4 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review.We're pleased to hear that you enjoyed our menu!Our team does their very best to ensure that you have a lovely stay.All the very best,Kirsty

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and genuinely seemed interested in making our stay as pleasant as possible. I forgot something at the hotel and they went out of their way to arrange for it to be returned to me. I was really impressed with that!
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review, Kim.We're pleased to hear that you found our team very nice and genuine.All the very best,Kirsty

10/10 Excellent

Jonathan Muruaga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the excellent review!All the best,Kirsty

10/10 Excellent

KENNETH, SOUTH SAN FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 6 Feb 2024
Thanks for the review and feedback, Kenneth!All the best,Kirsty

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thanks for the review, Deanna!All the best,Kirsty

10/10 Excellent

Gordon

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 15 Jan 2024
Thanks for the review, GordonAll the best,Kirsty

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to royal mile and all attractions.
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 12 Jan 2024
Thanks for the review, Jack.We're so pleased you enjoyed your stay at our location and its accessibility to the surrounding attractions!All the best,Kirsty

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Operations Manager on 1 Feb 2024
Thanks for the review!All the best,Kirsty

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Scott, thanks for the amazing rating. We hope to see you again and All the best, Kirsty - Hotel Operations Manager.

8/10 Good

Ahmed Al-Faisal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Ahmed, thanks for your review of our hotel.All the best, Kirsty -

10/10 Excellent

Jayson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet hotel, about 5 mins walk from the main tourist area of old Edinburgh. Staff are very helpful. Breakfast has a wide choice. Rooms are clean and comfortable, but could do with more lights.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, Jayson.Best wishes, Kirsty -

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Front desk staff outstanding
Stayed 2 nights in Dec 2023
Response from - Hotel Operations Manager on 29 Dec 2023
Patrick, we're grateful for the lovely feedback.Best wishes, Kirsty

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The stay was amazing!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thank you for the review!We're pleased to hear you found your stay amazing!All the best,Kirsty

6/10 Okay

Nicky

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the review and feedback, Nicky!We really appreciate it.All the best,Kirsty

10/10 Excellent

Brooke Elizabeth

Liked: Property conditions & facilities
Clean and simple
Stayed 11 nights in Nov 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thank you for your review!We appreciate it.All the very best,Kirsty

8/10 Good

Ger

Liked: Cleanliness, staff & service, property conditions & facilities
It was good value in Edinburgh terms.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thank you for the review and feedback!We really appreciate it!All the best,Kirsty

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location quiet area
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your positive comments, Christine.See you next time.Best wishes, Kirsty -

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 22 Dec 2023
Thanks for the reviewAll the best,Kirsty

8/10 Good

Lei

Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thanks for the review.All the best,Kirsty

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room breakfast was nice plenty of choice, convenient location . Ordered Food in Hotel was awfull. Don't bother
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Linda,Thanks for the review.We're so pleased that you enjoyed your stay and loved our breakfast service and room.We're sorry to hear we missed the mark with dinner food.All the very best,Kirsty

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room
Great location, clean tidy room, very friendly staff.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on 22 Nov 2023
Simon,Thank you for your review, we really appreciate it.We're pleased to hear that you thoroughly enjoyed your stay here with us and we hope to be able to welcome you back with us again soon.All the best,Kirsty

10/10 Excellent

Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation was ideal, room was clean and tidy, facilities as described. Was pleasantly surprised by breakfast selection. Staff were pleasant and helpful. Unfortunately was unable to adjust heating, appeared to locked.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 17 Nov 2023
Thank you for the review and feedback, Smith.We're so pleased to hear that you loved your stay with us and enjoyed the amenities provided.Thank you for raising the heating issue, we shall pass this onto maintenance.All the best,Kirsty

10/10 Excellent

Abi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Thank you for your review, Abi.We really appreciate it.All the best,Kirsty

10/10 Excellent

Alieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 17 Nov 2023
Thank you very much for the review.We appreciate it.All the best,Kirsty

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
The room is tiny, the bed sheets and towels are worn and stained and the mattress was mushy and was a canoe. The staff are great and the property is located in a great location, right off the Royal Mile.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 15 Nov 2023
Thank you for the feedback, Timothy.We appreciate it.Its so good to hear that you appreciated our team and their efforts as well as our brilliant location!All the very best,Kirsty

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Room was very dark Bathroom was very cramped - open the door and fingers got wedged in between the door and shower stall Shower step had a sharp edge - but the shower itself was good Pillows were rock hard Area outside was not well lit Staff was very pleasant - the best part of the hotel
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on 26 Oct 2023
Thank you very much for the review and feedback, Susan! It's greatly appreciated.We have a team on site 24/7 ready to help with an room amenity issue so please feel free to reach out them in and they'll do their best to make the needed changes.

8/10 Good

Nariza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice n clean, the receptionist Priya was very helpful and friendly the only thing I wanted to add is the hotel need more lights like a desk top or a felling lights but other wise our stay was comfortable. I will recommend this hotel.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 23 Oct 2023
Thank you very much for the review and feedback, Nariza! We really appreciate it and can't wait to welcome you back with us.

10/10 Excellent

ZHENGMAO, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location close to all tourist attractions
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on 17 Oct 2023
Thank you very much for the review and feedback! We really appreciate it.

10/10 Excellent

Katherine

Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on 2 Nov 2023
Thank you very much for the review, Katherine!All the best, Kirsty.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and convenient to shopping and dining
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 13 Oct 2023
Thank you so much for the review, Susan!

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. My travel plans had to be changed because of weather, but they found a room for me and had it ready two hours before the normal check-in time. Very friendly and helpful!
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on 11 Oct 2023
Thank you very much for the review, Jaye! We really appreciate it. We're glad that our team made your stay that much better as they take pride in their customer service :)

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Not enough for the money.
Stayed 4 nights in Sep 2023
Response from Hotel Operations Manager on 5 Oct 2023
Hello Richard,Thank you very much for taking the time to leave a review!

6/10 Okay

Todd

Liked: Staff & service, property conditions & facilities
Europe vacation
Had to get our room card reloaded every time we needed to use it
Stayed 2 nights in Sep 2023
Response from HOM on 2 Oct 2023
Todd, thanks for your feedback. We appreciate you bringing your feedback to our attention. All the best, Kirsty - Hotel Operations Manager.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful, answering questions about the area and calling taxi’s for us.
Stayed 3 nights in Sep 2023
Response from HOM on 2 Oct 2023
Deborah, thanks for your review of our hotel. The team will be happy to see they made a good impression. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Kirsty - Hotel Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great stay. Everything is up quite a steep hill from the hotel. Close to some bars though
Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on 28 Sept 2023
Thank you very much for taking the time to leave a review and feedback! We really appreciate it :)

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in excellent location
Thehotel was in a fabulous location - very convenient walk to all the major sites - also felt very safe. They were very willing to store luggage on both early arrival and late departure. Only issue was cleaning staff - 1 day they forgot to leave toilet paper, 1 day they didn't leave a shower floor mat. Other than that, very good. It was also excellent that breakfast was included - with quite a lot of variety.
Stayed 5 nights in Sep 2023
Response from Hotel Operations Manager on 27 Sept 2023
Thank you very much for your review and feedback, Danielle! We really appreciate it :) We shall pass the feedback given on to the team so that they know where to improve for next time.

10/10 Excellent

Alan

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 27 Sept 2023
Thank you very much for your review, Alan!

8/10 Good

Frederick Charles Shappell

Travelled with family
Liked location. Could improve on lighting in the room, more hooks to hang things in the bathroom and bedroom, luggage racks, and change the breakfast menu a little bit from day to day.
Stayed 7 nights in Sep 2023
Response from HOM on 2 Oct 2023
Frederick Charles Shappell, thanks for the amazing rating. We're glad our location suited your needs. We appreciate you bringing your feedback to our attention. We hope to welcome you back and All the best, Kirsty - Hotel Operations Manager.

6/10 Okay

Lori

Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you so much for your review of our hotel.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Royal Mile for pretty much anything you want or need or just sightsee.
Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you so much for your review of our hotel :)

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Royal Mile and easy accessibility. Staff very pleasant and great service and attention
Stayed 3 nights in Sep 2023
Response from Hotel Operations Manager on 22 Sept 2023
Hi Cheryl,Thank you very much for the review and feedback! We really appreciate it and hope to welcome you back with us again soon :)

8/10 Good

Salee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 25 Sept 2023
Thank you so much for your review of our hotel.

10/10 Excellent

Andrea

Travelled with group
This property was in a great location, the staff were friendly and accommodating. The breakfast which is included was a great way to start your day.
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 20 Sept 2023
Hello Andrea,Thank you so much for your review and feedback! We really appreciate it and look forward to welcoming you back soon :)