Ratings based on 789 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from London

Needs freshening up and secure wifi

Posted 21-Aug-2017
Nice hotel was comfortable for three of us, but we had to use a sofa bed in our room. This got in the way really. Room comfortable but the furnishings looked tired. The "free" wifi was unsecured - very bad news, but fast enough with good signal. Breakfast was OK but no milk in the Latte from the coffee machine and no apparent action from staff when notified. Little touches like these make a difference. However, staff were helpful and we enjoyed the stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Morden

Excellent value hotel in convenient location

Posted 05-Aug-2017
Pros: Everything was to a good/high standard.
Cons: A lift or even a pavement if arriving by bus. Coach parties are told to be quiet in corridors if leaving before 7.30am.
Location: Right next door to Zoo.
This hotel is ideally placed just outside of Edinburgh but with quick and very convenient transport links to the centre. It was quiet and the room and food were good. Staff were very friendly and extremely helpful. Nothing was too much bother. Having a gym and pool was an added bonus, although you do have to book your time to avoid overcrowding.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brighton

Good hotel next to zoo only 20mins to city centre

Posted 04-Aug-2017
Fabulous base for family of 4 to visit city and have a swim each day. Ate breakfast,lunch and an evening meal across duration of stay. With Kids eat free very good value. Staff consistently excellent. Best customer service ever when something minor wrong with meal. Unequivocally recommend. (All day family ticket for bus only £8.50 buses stop directly outside)
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Great hotel

Posted 30-Jul-2017
Pros: Great staff and wonderful facilities. There are busses right outside that take you into the center of all the tourist attractions.
Cons: Parking
Loved our stay here. The room and facilities were great. Staff were wonderful and extremely helpful. Breakfast was delicious, and served in a beautiful and spacious room. Parking was a royal pain, as was the noise level outside from coach groups arriving. But the pros far outweigh the cons when it comes to this hotel. We loved our stay here and would gladly stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Stay.

Posted 12-Jul-2017
Pros: The hotel was close to many of the attractions.
Location: The hotel was right next to the Edinburgh Zoo. The best experience was when we heard a lion's roar just as we heading to check-in to the hotel.
The staff are polite,friendly and responded to our requests quickly.
4 out of 5
Recommended
for Everyone
by A verified traveller

A room with a zoo

Posted 10-Jul-2017
Wake up to the sounds of Howler Monkeys. A very unique experience.
2 out of 5
by A verified traveller from k

Don't dine in

Posted 08-Jul-2017
Staff were great Bumpy bed, broken AC and the worst food ever.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value for your money

Posted 05-Jul-2017
Pros: Proximity to downtown
Cons: Better food choices for breakfast
Location: Bus service was excellent and steps away from hotel
Very good hotel - close to zoo and transit to get downtown. Hotel staff very courteous and polite
2 out of 5
by A verified traveller from glasgow

Very tired hotel

Posted 24-Jun-2017
Adequate for a place to sleep but needs a good bit of money spent on it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel really clean

Posted 05-Jun-2017
Pros: The breakfast was good and the service they provided was great
Location: Right by Edinburgh Zoo and the bus stop is right out side the hotel witch take you right to all the attractions
Me and my family really enjoy staying at the holiday inn as a guest you get free use of the swimming pool and gym