A mixed experience
Parking is very limited on the same level as reception. As I was arriving first with my young baby, this was a problem as there was no parking with step free access to the hotel as all the spaces were full. Perhaps some parent and child spaces could be provided? Staff were friendly and efficient at check in, but we were allocated our family room at the back wing of the hotel which is shabbier than the main hotel and in need of updating. The bathroom tiles were cracked, the room sparse, the light above the bed broken, but worst of all it was cold. The air conditioning would not heat the room. After realising this was faulty we asked to be moved rooms. The new room in the main hotel was nicer - and had a radiator!! Why would you not allocate this in the first place!!! We did enjoy our stay in the new room, although still not the standard I would expect from a holiday inn. There's a newer, cheaper budget hotel chain just along the road which is more comfortable.