Nice comfortable hotel with good facilities
We stayed here for one night during the Edinburgh film festival for my boyfriends 40th birthday and we were overall satisfied with the cleanliness and comfort of the hotel, it has good amenities/facilities and food is get generally quite good. we got assigned a really nice bright room with good views and decent size, I know this was a good room as I asked to move to another closer to reception and it was awful it was super small dark and dingy we hated it so moved back to our original room fairly quickly!! The breakfast staff in particular were excellent!! Janak the chef really went above and beyond to help me with gluten free choices and was so friendly and accommodating. Breakfast was very nice. The only slight discrepancy I have with the hotel is that the afternoon tea was disappointing, I requested some gluten free scones months before arriving on the booking form and was really looking forward to some as the Hilton in Manchester was able to do some for me but was told when we arrived it just wasn't possible to do with no reason why. Some of my sandwiches looked really thrown together in a rush and were not presented nicely. They didn't explain Anything about the different little cakes only mentioned what was in the sandwiches whereas in Manchester they took time to go through each one and explain. The waiting staff were off chatting in a corner and weren't overly attentive/friendly. I didn't feel like it was a special afternoon tea for his birthday we've had better.