Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

エディンバラ城や旧市街へ比較的アクセスの良いアパートメント

Posted 03-Aug-2016
Pros: 部屋が広くて、とても清潔。 洗濯機も付いていて、便利でした。
Cons: 駐車場が狭く、非常に入れにくい(全てバックで入れなければならない上に、クランクがあるので、かなり難しい)点を、チェックインの際に説明をして欲しかったです。
Location: エディンバラ城の入口までは徒歩15分程度。
旅行の途中で洗濯がしたいということもあり、部屋に洗濯機の設備があるこちらのアパートメントを選びました。部屋はとても広く、清潔で、ベッドルームにはエアコンの設備までありました。一点だけ評価出来なかったことは、専用駐車場が地下にあるものの、非常に停めにくい事でした。駐車場に駐車するには、狭い路地から幅の狭いエレベーターにバックで車を入れないといけません。さらにエレベーターで地下に降りた後も、バックで出なければ駐車場に入れない構造になっているのですが、出るとクランクしているので、比較的大型の車ですとエレベーターに入れる際に助手席側にスペースが無いほど寄せて入れないと、地下に降りてからエレベーターから車を出すことができません。さらにエレベーターには自動扉があるのですが、開けてから、迅速にバックをしないと10数秒で閉じてしまうので、開けた後に車に乗ってバッグギアに入れてゆっくりバックをしていると入れる前に閉まってしまいます。チェックアウトの際に、「駐車場は難しいね」と話したら、「よく言われますが、私もそう思います」と言われました。
5out of 5
by A verified traveller from Midhurst UK

Everything is in walking distance

Posted 30-Jul-2016
Pros: Quiet location but close to everything, nice firm bed.
Location: everything is close by or a short walk away
Everything is in walking distance be that tour buses, restaurants, attractions, pubs
Comment from Hotel Management
01-Aug-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for this great feedback. It is great to hear that you found our apartments well-located and comfortable. We hope to welcome you back with us soon! Best wishes,
4out of 5
by A verified traveller from birmingham

Mess up and poor communication

Posted 07-Jul-2016
Expedia package booked flights and fountain court Stewart. Rang to inform late arrival told site changed to EQ2. Later rang EQ2 and was informed was transferred to Royal garden. NO communication from either fountain hotels or EXPEDIA ! Very poor service. No apology as yet for change and moving further out than booked.
5out of 5
by A verified traveller

Posted 17-Jun-2016 on Hotels
They reserved £100 on our credit card when we arrived, to cover for any damages which is fine but the information on this should be clearer before arriving at the hotel. Other than this, we were very pleased with the hotel and would absolutely recommend it.
Comment from Hotel Management
24-Jun-2016 by Stephen, Hotel Management
Thank you for your review and we're glad you enjoyed your stay overall. Apologise, our process of pre-authorisation was not clear to you. We will revise the information we provide to online travel agents to make it more clear for our guests. We hope to welcome you back despite this! Best wishes
4out of 5
by David from Maroochydore

Location

Posted 12-Jun-2016 on Hotels
Good location close to everything. Comfortable and clean with helpful staff
Comment from Hotel Management
15-Jun-2016 by Stephen, Hotel Management
Thank you for your review! How lovely that you found the apartments well-located, comfortable and clean and also our staff helpful. We hope to welcome you back on your next visit to Edinburgh! Best wishes
5out of 5
by Lee from London

Heart of Edinburgh Apartment result.

Posted 08-Jun-2016 on Hotels
Late booked but very clean and tidy apartment in an incredible location, will book again.
Comment from Hotel Management
15-Jun-2016 by Stephen, Hotel Management
Thank you for your positive feedback! We look forward to welcoming you back when you book again. Best wishes
4out of 5
by mark from banbury

Posted 05-May-2016 on Hotels
a bit noisy in overnight
Comment from Hotel Management
09-Jul-2016 by Stephen, Hotel Management
Thank you for leaving us feedback - we really appreciate it. Best wishes
5out of 5
by A verified traveller

Week-end break

Posted 17-Feb-2016 on Hotels
Excellent place to stay right in the centre of Edinburgh New Town behind George Street with the added benefit of free parking near there on a Saturday night/Sunday if parking isn't available at the on site car park. Would thoroughly recommend.
Comment from Hotel Management
23-Apr-2016 by Stephen, Hotel Management
Thank you for this excellent review. It is such a delight to hear that you had an excellent stay with us and we look forward to welcoming you back on your next visit to Edinburgh. Best wishes
5out of 5
by A verified traveller

Lovely spacious apartment in such a great central.

Posted 08-Feb-2016
Fantastic apartment in such a great location. Really added bonus to have underground parking which we were happy to pay for. Will definitely return!!!
Comment from Hotel Management
12-Feb-2016 by Susann kruger, Digital Media Manager, Hotel Management
Thank you for this great review. We are glad you had a great stay with us and look forward to welcoming you back on your next visit to Edinburgh. Best wishes
4out of 5
by A verified traveller from Aberdeenshire

Pretty great place.

Posted 18-Jan-2016
Pros: Mostly everything.
Cons: TV channels, heating.
Location: Right next to Princes Street, which is really handy.
Second time I've stayed here with my girlfriend. Hotel staff were great and helpful, WiFi was fast enough, TV channels had enough except it'd be nice to have something like Sky or TiVo. The location is just off Princes Street which is fantastic. Outside our window was a small street with garbage trucks which wasn't great. The bed was fine, as well as the kitchen and bathroom. Can't really say much else other than I wish they had better heating. If you come in the summer, you're in luck as there's a fan which can get the room really cold.
Comment from Hotel Management
23-Jan-2016 by Susann Kruger, Fountain Court, Hotel Management
Thank you for taking the time to leave us feedback. We are glad you found our apartments a great base to explore Edinburgh from. Apologies that you had trouble with your heating. Please let reception know next time you are staying with us so they can investigate what the issue is. Your comments regarding the TV channels has been passed on to management to consider. We look forward to welcoming you back on your next visit to Edinburgh. Best wishes