Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from G

Perfect for short stay

Posted 07-Jul-2016
These apartments are well equipped and in a great location for exploring Edinburgh.
Comment from Hotel Management
11-Jul-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your review! We look forward to welcoming you back on your next visit to Edinburgh. Best wishes
2out of 5
by A verified traveller

Well worn, uncomfortable, needs a renovation

Posted 02-Jun-2016
Pros: The staff
Cons: Rooms need renovating
If this were a cheap hotel I'd almost forgive the tired well worn décor, lop sided saggy uncomfortable beds & grubby carpets that are an asthmatics worst nightmare, but we paid good money for what was meant to be 4 star accommodation and were very disappointed. The staff are welcoming, friendly and helpful however the rooms have seen better days. The photos on the web page make the place look great, the reality however is a completely different story.
Comment from Hotel Management
06-Jun-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your feedback - we really appreciate it. We would like to apologise for our apartments not being up to our usual standards. We have a mattress replacement programme in place as well as a carpet cleaning programme. However, I will forward your comments to our Housekeeping and Maintenance Teams to look further into it. Thanks again and best wishes
4out of 5
by A verified traveller

Apartment

Posted 17-Apr-2016 on Hotels
Comfortable overnight stay
Comment from Hotel Management
25-Jun-2016 by Stephen, Hotel Management
Thank you for this positive review! We look forward to welcoming you back soon. Best wishes
4out of 5
by A verified traveller

Posted 10-Apr-2016 on Hotels
Comment from Hotel Management
25-Jun-2016 by Stephen, Hotel Management
Thank you for taking the time to leave us a positive review. We look forward to welcoming you again when you are next visiting the capital of Scotland. Best wishes
3out of 5
by A verified traveller

MO

Posted 10-Apr-2016 on Hotels
Good location. Apartment looks old inside.
Comment from Hotel Management
25-Jun-2016 by Stephen, Hotel Management
Thank you for your feedback! Best wishes
4out of 5
by salla

Voin majoittua uudelleen, ihan ok !

Posted 01-Apr-2016 on Hotels
Henkilökunta oli todella avuliasta. Meillä osui vain huono tuuri ja saimme kaksi ensimmäistä yötä polttariporukan seinän taakse eli aikamoinen meteli.sekä kolmantena yönä aasialainen neljän hengen porukka metelöimonta tuntia, mutta kun vihdoin sain respasta henkilökunnan kiinni, he puuttuivat siihen he asiaan ja viimeinen yö oli hiiren hiljaista.
3out of 5
by A verified traveller

Small rooms, dirty carpets, bad heating!

Posted 17-Feb-2016 on Hotels
If you are looking for a apartment stay and there nowhere else in this price then okay but if you have a choice then don't go for this one! Its an okay apaprtment Corridor/common areas were smelly. Small rooms! Dirty Carperts! Carpets in the apartments were old and dirty - we kept the shoes on with fear of out feets gonna get dirty. At night the whole apartment got really cold as the heating was put on time by the staff and there was a note on the boiler saying not to change the boiler settings! 3 o clock i called the reception but no one answered so i had to switch on the heating myself!
Comment from Hotel Management
23-Apr-2016 by Stephen, Hotel Management
Thank you for your valuable feedback! Apologies about the smell in the hallway. All apartments are equipped with kitchens and we encourage our guests to use their extractor fans to limit food smells. Regarding the carpets, we have an ongoing carpet cleaning programme but due to the weather conditions the carpets will have been stained recently. Finally, guests are able to reach us with any concerns 24 hours a day via the hotline detailed in the guest directory in every apartment. Best wishes
3out of 5
by Leif from Stockholm

Så där ....

Posted 10-Jan-2016 on Hotels
Godkänt men inte mer än så. Wifi fungerade inte de 3 första dagarna. Golven knirrade högljutt. Köket var alldeles för litet men för övrigt fungerande.
Comment from Hotel Management
19-Mar-2016 by Stephen, Hotel Management
Tack så mycket för din feedback!
4out of 5
by A verified traveller

Within city centre walking distance

Posted 01-Jan-2016
Very fast service, replaced lumpy mattress within 24 hours. Provided extra pillows promptly too. Little extras made the stay more comfortable and easy. All amenities in the apartment provided.
Comment from Hotel Management
04-Jan-2016 by Susann Kruger, Hotel Management
Thank you for leaving us this valuable feedback. We are glad to hear that you had a satisfactory stay with us and found our service prompt and helpful. Best wishes
5out of 5
by A verified traveller from Scotland

Fantastic self-serviced apartment!

Posted 30-Dec-2015
A clean, well-equipped apartment located in a quiet residential area within walking distance (a couple of city blocks) of the city center.
Comment from Hotel Management
04-Jan-2016 by Susann Kruger, Digital Media Manager, Hotel Management
Thank you for leaving a 5* review. It is excellent to hear that you found the apartments fantastic, clean and well-equipped. We look forward to welcoming you back on your next visit to Edinburgh. Best wishes