Ratings based on 361 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

unpleasant stay!

Posted 30-Dec-2016
Pros: The staff were kind.
Cons: Everything about the room and facility.
Location: It is in the centre of Edinburgh, plenty of things to do!
I stayed for 1 night, overall it is a really awful experience.The most of the facility were covered in a strange dirt and some sort of liquid, the odour was terrible as well as the entire hotel smelled like a very bad cooking smell.
Comment from Hotel Management
02-Jan-2017 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your review - we really appreciate your feedback and it is great that you found our staff kind. First of all, our sincerest apologies that you did not enjoy your stay with us. However, we were not aware of these problems. Reception is open 24 hours will we have a Housekeeping Team who is on-site regularly. Both would have been delighted to assist with any additional cleaning your would have required. Our apartments are usually described as very clean, so this comes as a surprise to us. Again, please accept our sincere apologies. Best wishes from the Team!
2out of 5
by A verified traveller

Posted 04-Dec-2016 on Hotels
Did a job, I guess. But mega dated - there's better value out there.
Comment from Hotel Management
08-Dec-2016 by General Manager, Hotel Management
Thank you for your review. We regret to hear that your stay with us did not meet your expectations. Our apartments are inspected regularly by VisitScotland and undergo regular up-keeping. However, I will forward your comment on to our Maintenance Manager, who will have another look at what we can do with the apartments. Best wishes, Susann, Digital Marketing Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Oct-2016
Pros: Very comfortable and clean. Serviced daily. Very friendly staff. Good location
Cons: More serving dishes and a chopping board in the kitchen is required
Location: Walking distance to Main Street shopping
Comment from Hotel Management
04-Nov-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for leaving a review for Fountain Court Apartments - Grove. We really appreciate your feedback and are glad you liked our apartments. We hope to welcome you back soon with us. Our Reception would be delighted to supply additional crockery and chopping boards. Best wishes from the Team!
3out of 5
by A verified traveller

Clean and excellent for castle or shops

Posted 16-Oct-2016 on Hotels
Good price, clean, pleasant people, make sure your Sat nag us up to date due to lots of work going on in the local area.
Comment from Hotel Management
28-Oct-2016 by General Manager, Hotel Management
Thank you for your comments! We are glad you enjoyed your stay with us and had a pleasant time in Edinburgh. We hope to welcome you back on your next visit to the city. Best wishes from the team!
4out of 5
Recommended
for Families
by A verified traveller

Not far from the Royal Mile and close to train st.

Posted 23-Sep-2016
Pros: Cleaning staff was very nice and the apartments had an elevator, which could be very convenient when you're carrying heavy luggage.
Cons: Having Washer and Dryer in the room (only washer was provided but they took our wet clothes and dried them before returning them to us on the same day
Location: Good Gin and Tonic bar, train station to go anywhere in Scotland, good places for breakfast and not too far from the city center
Very nice apartments, pretty close to the train station and nice pubs (like The Jolly Botanist for those who want to experience the Gin & Tonic world). Also not too far from the Royal Mile. Ahh there's a good breakfast place very close and grocery stores too.
Comment from Hotel Management
23-Sep-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your review! We are delighted to hear that you generally liked our apartments and explored the great food options in the local area. Apologies about the confusion with the washer/dryer. In our Grove Apartments we only provide a washing machine and a drying rack. I will correct this mistake on our Expedia page asap. Best wishes from all of us at Fountain Court!
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient and Good value

Posted 27-Aug-2016
Close to many attractions in Edinburgh。 Good value
Comment from Hotel Management
29-Aug-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for taking the time to leave us feedback. We are delighted to read that you enjoyed your stay with us and look forward to welcoming you back! Best wishes from the Fountain Court Team
3out of 5
by A verified traveller from texas

staff were good, apts not so much

Posted 11-Aug-2016
Pros: location and staff
Cons: apt maintenance
Location: it is close to the royal mile , grassmarket and princess street . there are really great pubs and restaurants within walking distance .
It's a good location close to the city center , plenty bars and food places nearby. the staff were good and helpful and tried their best to make our stay comfortable but for me the apts are needing a fair bit of maintenance. Hope they sort it out , it could be a great place to stay rather than just an ok place to stay.
Comment from Hotel Management
17-Aug-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your feedback - we really appreciate it. However, we regret to hear that our apartments did not meet your expectations. We receive regular inspections by VisitScotland, who have awarded our apartments 4 stars. However, I will instruct our Maintenance Manager to have a closer inspection of the apartment you stayed in and suggest some improvements. Best wishes
3out of 5
by Philip

This traveller left a rating score only Posted 11-Aug-2016 on Hotels
1out of 5
by Ashok

Posted 15-Jul-2016 on Hotels
Comment from Hotel Management
23-Jul-2016 by Stephen, Hotel Management
Thank you for your rating. We regret to hear that you did not have an enjoyable stay with us. However, we have no notes of this being communicated to our staff who would have done everything in their power to make your stay better. Best wishes
4out of 5
Recommended
for Everyone
by A verified traveller from G

Perfect for short stay

Posted 07-Jul-2016
These apartments are well equipped and in a great location for exploring Edinburgh.
Comment from Hotel Management
11-Jul-2016 by Susann, Digital Marketing Manager, Hotel Management
Thank you for your review! We look forward to welcoming you back on your next visit to Edinburgh. Best wishes