Dear Suzanne,We are truly heartened to receive your generous review of DoubleTree by Hilton Edinburgh City Centre. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,The DoubleTree Team

Dear Dawn,Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon at DoubleTree by Hilton Edinburgh City Centre to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,The DoubleTree Team

Dear Michele,Thank you for choosing us for your stay and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,The DoubleTree Team

Dear Baxter James,Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree By Hilton City Centre. We genuinely appreciate your insights as they help us to continually enhance the guest experience.While I'm pleased to hear that your overall stay was satisfactory, I am saddened to read that we fell short on the cleanliness of our rooms. Please accept my sincerest apologies for the disappointments you encountered during your visit.I apologize for the lapse in cleanliness you experienced in your room upon arrival. It is unacceptable for any guest to find traces of previous occupants in their accommodation. Rest assured, I have addressed this matter with our housekeeping Manager to ensure that such oversights do not occur in the future.Regarding the allocation of the wheelchair-accessible room, I apologize for any confusion. Unfortunately, when guests reserve a booking with a travel agent for a standard room, the accessible room is also considered a standard room. In instances where all standard rooms are booked, the accessible room may be offered to guests as an alternative. We strive to accommodate guest preferences to the best of our ability and apologize if this allocation was not aligned with your preferences. Your feedback regarding this matter is duly noted, and we will ensure that our check-in procedures provide clear explanations to guests.Additionally, I apologize for any inconvenience you experienced regarding the breakfast options. Your feedback regarding the additional charges for certain items has been noted, and we will review our pricing structure to ensure clarity for all guests.Despite these issues, I am glad to hear that you found our staff to be nice and helpful throughout your stay. We truly value your feedback as it helps us to improve and provide better experiences for all our guests.We hope to have the opportunity to welcome you back to DoubleTree By Hilton City Centre in the future and provide you with an even more enjoyable stay.Warm regards,Savia RodriguesReception Manager

Dear Leo,  Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly and our hotel's location is convenient. Your comfort and satisfaction are our top priorities. We apologise for any shortcomings regarding the cleanliness of the carpet in your room.Rest assured, we take cleanliness very seriously and we will address this issue promptly with our Housekeeping team to ensure that it meets our high standards.If you have any further suggestions or concerns, please feel free to contact us directly. Your feedback is invaluable to us as we work towards delivering an exceptional guest experience.Kindest regards,The DoubleTree Team

Dear Gerhard,Thank you for choosing us for your stay and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Edinburgh.Kind Regards,The DoubleTree Team

Dear Jorge, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel well located!. We appreciate your kind words about our staff and are glad you had a positive experience with them.We apologise for any inconvenience caused by the size of the room for your family of four. We understand the importance of comfortable accommodations and will take your comments into consideration for future improvements.Your feedback on the carpet cleanliness is concerning, and we apologise for the oversight. Rest assured, we will address this with our housekeeping team to ensure such issues are rectified promptly.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Kindest regards,Georgia

Dear Marilyn Joan,Thank you for taking the time to leave us such a kind review! We are delighted to hear that you were pleased with your stay and found the location of our hotel to be convenient for your travels. Most of all, we are happy to hear that our staff were able to make your stay more enjoyable. We hope to welcome you back to our hotel in the future!Warm regards,The Double Tree Team

Dear Sunil,Thank you for your wonderful review!We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be lovely and helpful. It's fantastic to know that our convenient location within walking distance to many attractions, including Edinburgh Castle, enhanced your experience.We're delighted that you appreciated the excellent service provided by our front desk staff and found their assistance with booking cabs and offering tips and directions to be valuable.Additionally, we're pleased to hear that you enjoyed our breakfast option and would highly recommend it. Your recommendation means a lot to us!Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit in the future.Warm regards,DoubleTree by Hilton Edinburgh City Centre

Dear Gofran, Thank you for taking the time to review your recent experience with us! I'm delighted to see that overall, you had a good stay. We hope to welcome you back in future for an even better experience. Kindest regards,Georgia

Dear Allam Putra, Thank you for taking the time to review your recent experience with us! I'm glad to see that overall, you had a great stay.We hope to welcome you back to our hotel in the near future. Kindest regards,Georgia DoubleTree by Hilton Edinburgh City Centre

Dear Melody, Thank you for taking the time to review your recent experience with us! We are delighted to hear that our team were able to make your stay even more enjoyable. We hope to welcome you back to our hotel during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Trish,Thank you for taking the time to share your experience. I am happy to hear you found your room to be to your liking and that our staff were able to make your stay more enjoyable. We hope to welcome you back to our hotel in the future!Kind regards,The DoubleTree Team

Dear Guest,Thank you for your 5 star review! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!Kind regards

Dear Lani, Thank you for taking the time to leave such a wonderful review of your recent experience at our hotel! We appreciate your feedback, and we are delighted to hear that you had a great stay. We hope to see you again during your next visit to Edinburgh. Kindest regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Gökhan,Thank you for taking the time to review your time with us. I am so pleased to see you had a great stay. We look forward to welcoming you again soon.Kind Regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Brian,Thank you for taking the time to share your experience about your recent stay at our hotel - I am so glad you enjoyed our great central location.I apologise again about the SKYbar noise during Hogmanay - however I'm very glad to hear that this was resolved for you in the end. We hope to see you again soon at our hotel!Kind regards,GeorgiaDoubleTree by Hilton Edinburgh City Centre

Dear Louise, Thank you for taking the time to leave us a 3/5 rating. We are sorry to hear that your experience with some of our staff was not entirely up to your expectations. However, we're glad to hear you enjoyed the great location of our hotel! We hope to welcome you back soon so we can have the opportunity to shine. Kind Regards,DoubleTree by Hilton Edinburgh City Centre

Dear Ritchie,Thank you for taking the time to share your experience with us. I am sorry to see that this time we are only scoring a 4/10 stars rating. I hope you give us the opportunity to shine in the near future.Kind regards,DoubleTree by Hilton Edinburgh City Centre

Dear Richard,Thank you for your review. We are sorry that we were not able to surprise you enough this time. We would love to have another opportunity to shine, so hopefully we can welcome you back soon.Merry Christmas

Dear Guest,Thank you very much for your review. WE are delighted that you had a great time with us.Hope we can welcome you back again in Edinburgh.Merry Christmas

Dear Guest, Thank you for taking the time out to share your experience with us! We are delighted that you had such a wonderful stay and we really appreciate the scores you gave us and your kind words towards the cleanliness of the room and the hospitality of our staff. We work very hard to meet our guests' expectations and I am glad we hit the mark. We look forward to welcoming you back soon.Warm regards, Shayna

Dear Guest, Thank you for taking the time out to share your experience with us! We are delighted that you had such a wonderful stay and we really appreciate the scores you gave us. We work very hard to meet our guests' expectations and I am glad we hit the mark. We look forward to welcoming you back soon.Warm regards,

Dear Bernard,Thank you for your review. We hope we will welcome you back in the near future.

Dear LeslieThank you very much for your review.We hope we will welcome you any time soon in the near future.Nest regards

Dear Nicholas,Thank you for your review. We are delighted you enjoyed our rooms and location.We hope to welcome you back in the near future!

Dear EmmaThank you for your review.We are delighted that you enjoyed the beds. Although, we are sorry to hear about the noise disturbances.We have passed your feedback to our Housekeeping to make sure our services will improve in the future.

Dear CallumThank you very much for your review and for giving us the perfect score.We are looking forward to welcome you back in the near future.Best regards

Dear IanThank you for taking the time to review your stay with us. We are delighted that you had a good experience at our hotel.We would love to welcome you back in our property and get the perfect score next time!Rodrigo

Dear CharlotteWe are delighted to learn that you had a great stay with us.We are looking forward to welcome you back in our propoerty in the near future.Rodrigo

Dear Heather,Thank you for taking the time to review your stay with us. We are delighted to know that you had a great stay.We would love to welcome you back in the near future.Rodrigo

Dear PamWe are sorry that you did not enjoy your stay with us.Please let us know if we can do something to improve our service in the future.We hope you would reconsider to stay with us again and regain your trust in Hilton.Best regards.Rodrigo

Dear Janet,Thank you for sharing your experience with us. We are delighted to have had the opportunity to host you during your unexpected stay in Edinburgh. It warms our hearts to know that we could provide you with a comfortable and welcoming refuge after the challenges you faced with your original booking.We understand how stressful travel disruptions can be, especially in the face of unexpected weather conditions like Storm Babette. We are glad to hear that our supportive service helped alleviate some of that stress. It's wonderful to know that you enjoyed our bar restaurant, and we're pleased that the food met your expectations. We're also thrilled to hear that you found our beds comfortable and our bathrooms immaculate, with plenty of hot water from the rain shower – a refreshing way to unwind after a long day.We appreciate your kind words about our staff. Providing exceptional service is at the heart of what we do, and we're pleased to hear that our team members went above and beyond to make your stay enjoyable. We're glad we could accommodate your room change seamlessly, allowing you to focus on relaxing during your stay.It was a pleasure to have you as our guests, and we hope to welcome you back to The Old Town Edinburgh Doubletree Hilton in the future. If your travels bring you to Edinburgh again, please don't hesitate to reach out to us. We would love to host you once more.Warm regards,

Dear Liam,Thank you for taking the time to share your experience with us. I am delighted to see that you had a wonderful stay. We hope to see you soon in the near future.Kind regards

Dear Rinesh,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience and that our accommodations met your expectations as a Hilton brand.We take pride in providing clean and well-maintained rooms to our guests, and it's wonderful to know that you found your room clean, smelling nice, and equipped with everything you needed. Your kind words about our service are truly appreciated, and we will make sure to share your compliments with our team.At Doubletree by Hilton City Centre Edinburgh, we strive to create memorable experiences for our guests, and your feedback serves as encouragement for us to continue delivering exceptional service.We look forward to welcoming you back in the future and providing you with another outstanding stay.Warm Regards,

Dear Guest. I’m delighted to hear you had a lovely time with us. Many thanks for giving a good review. We always do our best to ensure our guests always have the best experience. Wish you all the best and hopefully we’ll see you next time!

Dear JulioThank you for taking the time to review your stay with us. We are delighted that you had a good experience at our hotel.We would love to welcome you back in our property and get the perfect score next time!Rodrigo

Dear SuzanneThank you reviewing your stay with us. We are delighted that you had a great stay.We also hope to welcome you back in a near future.Best regards.Rodrigo

Dear GuestWe appreciate you taking the time to provide us with your feedback regarding your recent stay at our hotel. We're genuinely sorry to hear about the issues you encountered during your visit, and we sincerely apologize for any inconvenience they may have caused.Your comments about the reception staff not focusing on customers and the challenges in our restaurant are concerning, and we take them very seriously. Providing attentive and courteous service is a priority for us, and it's clear that we fell short of meeting your expectations in these areas. We will be addressing this matter with our teams to ensure that such incidents do not occur in the future.Furthermore, we regret the inconvenience caused by running out of food and the lapses in table cleaning and cutlery service. These are not reflective of the high standards we aim to maintain, and we will work diligently to improve in these aspects.We appreciate your recognition of our good location, and we understand that a convenient location is a crucial factor when choosing accommodations.We hope you would reconsider staying with us in the future, as we are committed to providing a better experience for you. If you decide to give us another opportunity, please feel free to reach out to our management team directly, and we will ensure that your next stay is more enjoyable.Once again, we apologize for the inconveniences you experienced during your stay, and we appreciate your feedback, which helps us strive for excellence.

Dear guest, thank you for taking the time to share your experience. I am happy to hear you found the hotel facilities to your liking. We apologize for the inconveniences you experienced during your stay. Your feedback has been passed on to our concerned managers, who are working on remedying the issue. We appreciate you sharing your concerns as it helps us to continuously improve. We hope to welcome you back at our hotel in the not too distant future. Kind regards, The Double Tree Team

Dear Mona,Thank you for taking the time to review your stay with us. We are sorry to have felt short in your expectations. We appreciate your feedback, and we hope we will be able to provide a more satisfactory experience if you would decide to give us another opportunity next time.

Dear Hei Chiu,Thank you for taking the time to review your stay with us. We are sorry to have felt short in your expectations. We appreciate your feedback, and we hope we will be able to provide a more satisfactory experience if you would decide to give us another opportunity next time.

Dear Ishrat,Thank you for taking the time to review your stay with us. We are sorry to have felt short in your expectations. We appreciate your feedback, and we hope we will be able to provide a more satisfactory experience if you would decide to give us another opportunity next time.

Dear Peter, Thank you for taking the time to share your experience. I am delighted to hear that you found the hotel facilities to your liking! We hope to welcome you back at our hotel in the not too distant future.Kind regards,The Double Tree Team

Dear Paul,Thank you for taking the time to review your stay with us. We are sorry to have felt short in your expectations. We appreciate your feedback, and we hope we will be able to provide a more satisfactory experience if you would decide to give us another opportunity next time.

Dear Maureen, Thank you for taking the time to share your experience. I am delighted to hear that you found the hotel facilities and location to your liking! We hope to welcome you back at our hotel in the not too distant future.Kind regards,The Double Tree Team

Dear Michael, Thank you for taking the time to share your experience. I am delighted to hear that you found the hotel facilities to your liking! We hope to welcome you back at our hotel in the not too distant future.Kind regards,The Double Tree Team

Thank you for taking the time to leave a 5/5 review of your recent stay at our hotel! We are thrilled to hear that you had such a fantastic experience during your visit.Your positive feedback is greatly appreciated, and it motivates our team to continue providing the best possible service to our guests. We hope to have the pleasure of welcoming you back in the future for another excellent stay.If you have any specific comments or suggestions you'd like to share to help us maintain and improve our high standards, please feel free to reach out. Your insights are valuable to us.Thank you once again for choosing our hotel, and we look forward to serving you again soon!

Thank you for taking the time to leave a 10/10 review of your recent stay at our hotel! We are thrilled to hear that you had such a fantastic experience during your visit.Your positive feedback is greatly appreciated, and it motivates our team to continue providing the best possible service to our guests. We hope to have the pleasure of welcoming you back in the future for another excellent stay.If you have any specific comments or suggestions you'd like to share to help us maintain and improve our high standards, please feel free to reach out. Your insights are valuable to us.Thank you once again for choosing our hotel, and we look forward to serving you again soon!

Dear Emily, Thank you for taking the time to give us feedback on your recent stay. All forms of feedback are appreciated and we will use this as a way to improve on our guest experience moving forward.