Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Very well presented hotel

Posted 10-Jan-2016
Hotel was modern, clean and staff were very helpful and polite
3 out of 5
by A verified traveller

Hip hotel, "meh" service

Posted 02-Jan-2016
Pros: Cool decor, comfortable beds
Cons: Service could be improved and better shuttle hours
We stayed one night before leaving Edinburgh because it was close to the airport and it looked more interesting than the Hilton. Room was comfortable enough but there were a few misses: - The plug-in air freshener they used was awful smelling. It actually smelled like someone had been smoking in the room and they used the plug to cover up the scent, which made it worse - Mildew stains in the shower and along shower door - Phone receiver was not working properly so couldn't hear people speaking half the time - Only one set of towels were laid out in the bathroom even though the reservation was for 2 people - No outlets anywhere near the bed. Had to plug phones in at the foot of the bed Service was perfunctory. While friendly enough, no one seemed particularly willing to go out of the way to help. One reason I chose this hotel was because they offered a free shuttle service. However the shuttle never seemed to be available. I called asking about pick up from the airport around 9 pm and they said it was "not available." No explanations or much of an apology either. We were departing at 6:50 am and I asked if it'd be possible to get a shuttle a little earlier than the start time of 6 am, but that was also declined. While the hotel looks close to the airport, a taxi cost £17. For comparison, an Uber from the city center to the hotel was only £15. Unfortunately Uber rides were not available that early in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Quality, caring staff

Posted 22-Dec-2015
Fantastic accommodations and warm, helpful staff. Have stayed here twice and the service surpasses other hotelswhere we have stayed.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Great location for Edinburgh

Posted 08-Dec-2015
Modern deco, friendly and helpful staff. Good amazing but drinks are a bit pricey!
5 out of 5
Recommended
for Everyone
by A verified traveller from Fife

Brilliant hotel, will definitely be back!

Posted 08-Dec-2015
Pros: Love the hotel design inside and out, bedding is extremely comfy and the shower is really good.
Cons: Our room wasn't coming up as an option for wifi, but we were straight away given access to another one.
Location: Location is great, right next to a train station and walk round South Queensferry. Right next to orocco pier, and a few nice pubs.
It was an overall great experience, room was really nice and reception were very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cyprus

Fantastic Hotel!

Posted 28-Nov-2015
Pros: General atmosphere was very comfortable and relaxing. Good facilities.
Cons: Restaurant portions could have been slightly bigger but this will certainly not stop us from coming back!!
Location: Away from busy city but easy travelling distance and plenty to see nearby in South Queensferry and surrounding area
Brilliant place to stay. General atmosphere was very comfortable and relaxing. Staff were superb! Well done!
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 10-Nov-2015 on Hotels
5 out of 5
Recommended
for Couples
by Kari from Dunfermline

Posted 04-Nov-2015 on Hotels
Lovely hotel, nice selection at breakfast. I liked how they spaced people out at breakfast time so that you weren't all crammed in the restaurant. The only downfall would be the cleaning, more attention to detail required in the shower and the carpet wasn't hoovered properly in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bradford

We absolutely loved this hotel

Posted 02-Nov-2015
This hotel was much better than expected, the staff were so accommodating and polite and the rooms were brilliant.
5 out of 5
Recommended
for Business Travellers
by michael from Halifax

Business trip

Posted 02-Nov-2015 on Hotels
Business trips great hotel staff excellent location good Rooms very clean and to a very high standard