Lobby

Reviews of Crowne Plaza Hotel Glasgow, an IHG Hotel

4 out of 5
Crowne Plaza Hotel Glasgow, an IHG Hotel
Congress Road, Glasgow, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1012 reviews" "
Rating 8 - Good. 243 out of 1012 reviews" "
Rating 6 - Okay. 98 out of 1012 reviews" "
Rating 4 - Poor. 53 out of 1012 reviews" "
Rating 2 - Terrible. 42 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay as always
Stayed 1 night in Mar 2024
Response from Angela on 25 Mar 2024
Good Afternoon FionaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for our visit to the Hydro
Stayed 2 nights in Mar 2024
Response from Angela on 25 Mar 2024
Good Afternoon SabinaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jamesdean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault this place that we stay time and time again when going to the Hydro. We did have an issue with our room but the Team sorted it pretty quick for us and was apologetic. Find the breakfast to always be of high quality and ten options varied. The car park that’s joined to the hotel is great and ten views from certain rooms are great. If I had to say one thing to balance the review it would be the Club lounge gets full pretty quick due to size, it was well stocked and they do offer up the Mezz level seating as over spill so not the end of the world.
Stayed 1 night in Mar 2024
Response from Angela on 18 Mar 2024
Good Afternoon James, thank you for your positive and constructive feedback. Your comments have now been passed over to our Teams. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for the hydro was excellent, the staff are very helpful and friendly, the room was beautiful and the view of the city was excellent (11th floor),would definitely be back and highly recommended
Stayed 2 nights in Mar 2024
Response from Reservations Manager on 14 Mar 2024
Good afternoon Margaret,Thank you very much for your 5/5 rating.I delighted that we impressed on various levels and thank you for your kind comments regarding our team.We look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed here for an event at the Ovo Hydro. Excellent location, staff friendly and helpful. Nice pool sauna and steam room. Really good breakfast.
Stayed 1 night in Mar 2024
Response from Reservations Manager on 12 Mar 2024
Good afternoon David,Thank you very much for taking the time to leave us a review. Glad to see you had such a positive stay with us and that you enjoyed our breakfast and the leisure facilities.Look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela on 6 Mar 2024
Good Morning CallumThank you for your positive rating. Delighted you enjoyed your stay with ourselvesWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Leanne

Stayed 1 night in Feb 2024
Response from Angela on 25 Mar 2024
Good Afternoon LeanneThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were delighted with our stay, would definitely recommend and without doubt stay again, thanks 👍
Stayed 1 night in Feb 2024
Response from Angela on 19 Feb 2024
Good Afternoon Douglas, delighted you enjoyed your stay We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Nykola

Stayed 1 night in Feb 2024
Response from Angela on 21 Mar 2024
Good Afternoon NykolaThank you for taking the time to gave us a ratingDelighted you enjoyed. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my time in Scotland everyone was very friendly
Stayed 2 nights in Feb 2024
Response from Angela on 12 Feb 2024
Good Afternoon Nathan, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela Elliot

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angela on 12 Feb 2024
Good Afternoon Laurie, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all staff. Particular mention to Mohamed, Angela and Kevin.
Stayed 1 night in Jan 2024
Response from Angela on 2 Feb 2024
Good Afternoon KellyThank you for your positive feedback and also those special mentionsWe look forward to welcome you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Patrick

Stayed 2 nights in Jan 2024
Response from Angela on 20 Mar 2024
Good Afternoon PatrickThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Gus

Stayed 1 night in Jan 2024
Response from Angela on 20 Mar 2024
Good Afternoon GusThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela on 23 Jan 2024
Good Afternoon GemmaThank you for your constructive rating. We do hope we can look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff on site were exceptionally good
Stayed 1 night in Jan 2024
Response from Angela on 12 Jan 2024
Good Morning StevenThank you for your positive feedback. Delighted you enjoyed and thought highly of our StaffWe look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Marjorie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is located at a central place where you can access a lot of entertainments. The staff are very friendly, helpful and always ready to assist you. The breakfast is very tasty 😋 and well presented. The room is cleaned every day. Crowne Plaza Hotel is a hotel that I am more than happy to recommend to anyone. My stay was amazing 👏.
Stayed 12 nights in Dec 2023
Response from Angela on 8 Jan 2024
Good Afternoon Marjorie, thank you for your positive feedback and excellent rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Angela on 8 Jan 2024
Good Morning PaulThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Lost its sparkle a bit.
I've stayed at this hotel many times but i think it's fallen behind the very good competitors in the area. The hotel needs a bit of money spent to lift it up again. Heating system very noisy even on the lowest setting, they did have a plug in heater which is maybe to accommodate this but I wasn't keen to leave it on overnight. Breakfast is good. I had another booking for February but I've cancelled and I'm going to give the Radisson nearby a try, it's a good bit cheaper.
Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Morning, thank you for your constructive feedback regarding your recent stay. Can I ask you please to contact myself directly at the HotelKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon GordonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon GordonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert stopover
It’s a lovely hotel. Check in was a bit of an issue. We arrived after check in time had to queue for reception and the room wasn’t ready we were given a bar voucher but after having a drink in the bar the queue for reception was huge and I had to stand in it again for 15 minutes. Not a great start to the stay. Staff were friendly and breakfast was good. Ideal location for Hydro
Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon Wilma, apologies that you had to queue too long that we offered wine. It must have been an exceptionally busy night.We do value all of our Guests comments and use for training and improvementsKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon DarrenThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Alison

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon AlisonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon MarkThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Struan

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon StruanThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Lorraine

Stayed 2 nights in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon LorraineThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,staff are always cheerful and happy to help.
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon JaneThank you for your positive feedback. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon KevinThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon ShirleyThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon MartinThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Irene

Stayed 2 nights in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon IreneThank you for your positive rating. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon JaneThank you for your positive rating. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff pleasant and helpful
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon JamesThank you for your positive rating and comments. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Angela on 21 Dec 2023
Good Afternoon ChrisThank you for your positive rating. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Morag

Stayed 1 night in Dec 2023
Response from Angela on 8 Jan 2024
Good Morning MoragThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Franck

Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon FranckThank you for your positive rating. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Uncomfortable and disappointing
We stay here after a concert at the Hydro Ovo. The room service was non existent and the kitchen closed way too early for a hotel so closed to concert venue. Despite accepting food delivery at the hotel, none was willing to do it (which I can only guess is due to past experience). The bed was super uncomfortable and the mattress hard as a rock. A sleepless night is not what I expected after an amazing concert, specially considering it is one of the most expensive hotels in the area. A missed opportunity.
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good AfternoonThank you for taking the time to give us your constructive feedback. All our Guests comments are valuable to us. We do hope we can welcome you back in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Mary

Stayed 3 nights in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon MaryThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon PamelaThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

10/10 Excellent

phillip

Stayed 2 nights in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon PhilipThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon MarkThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

8/10 Good

Cian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon CianThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon PaulThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relation

2/10 Terrible

Jacqueline

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon JacquelineThank you for your constructive rating. Would you like to contact myself at the Hotel?Kind RegardsAngela ElliotGuest Relations

8/10 Good

Ann

Stayed 3 nights in Nov 2023
Response from Angela on 21 Dec 2023
Good Afternoon AnnThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

2/10 Terrible

marcello

Stayed 1 night in Dec 2023
Response from Angela on 29 Dec 2023
Good Afternoon MarcelloThank you for your constructive feedback. Would you like to contact myself at the HotelKind RegardsAngela ElliotGuest Relations

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Unfortunately the checkin took ages and only one lift was working so it was all a bit busy!
Stayed 1 night in Dec 2023
Response from Angela on 21 Dec 2023
Good Afternoon AnneThank you for your constructive feedback. Apologies you felt it was busy. We are an extremely busy venue as a large Hotel. We do hope we can look forward to welcoming you back to Crowne Plaza Glasgow Kind RegardsAngela ElliotGuest Relatiopns

2/10 Terrible

Robertl

Travelled with partner
Disliked: Amenities, property conditions & facilities
Worst stay in a hotel ever
Stayed 1 night in Dec 2023
Response from Angela on 5 Dec 2023
Good Afternoon RobertThank you for taking the time to give your constructive rating. We do hope we can look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if attending SECC or Armadillo.
Stayed 1 night in Dec 2023
Response from Angela on 5 Dec 2023
Good Afternoon LyndaThank you for taking the time to give us your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela Elliot