Family Room, Multiple Beds | Desk, iron/ironing board, free WiFi
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Reviews of Ballantrae Albany Hotel

4 out of 5
Ballantrae Albany Hotel
39-47 Albany Street, Edinburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 283 out of 999 reviews" "
Rating 8 - Good. 445 out of 999 reviews" "
Rating 6 - Okay. 174 out of 999 reviews" "
Rating 4 - Poor. 63 out of 999 reviews" "
Rating 2 - Terrible. 34 out of 999 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean yaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

Stefka

Disliked: Property conditions & facilities, room comfort
The room was clean but I felt very cold as the heating was not work
Stayed 3 nights in Oct 2020

10/10 Excellent

MATTHEW

Stayed 2 nights in Oct 2020

8/10 Good

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities
Plus: Great breakfast, good location, good overall value for money. Minus: Housekeeping did not attend room once during my 3 nights/2 day stay. Was not provided with any information on check in, had to search the room for the info book to find out when breakfast was served and what the wifi password was.
Stayed 3 nights in Oct 2020

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice couple stay
Nice stay again. Only issue was no bar facilities due to covid but didn't affect it much. Lovely staff as usual
Stayed 1 night in Oct 2020

8/10 Good

Ross

Stayed 3 nights in Oct 2020

2/10 Terrible

Gwen

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Hotel
Stayed in Room 309There were a number of issues with the room which I would mainly have described as annoyances but over the short period of time we were in the room they started to add up and culminated with a major issue in that we had no hot water on Saturday morning. We called reception to report this and received a call back to say a couple of boilers had been fau Shabby appearance - stained carpet and large stains on bathroom ceiling. The bedroom Venetian blind was faulty. The TV came on of it’s own accord at three points during the night! In the morning the TV no longer had a signal so we were unable to watch any programs. Lastly, on leaving the hotel the hand sanitiser was empty. This was around 10am, I would have expected, given the current situation, that it would be refilled at the very least first thing in the morning. As you can expect we were extremely disappointed with our stay and hope that you will consider some sort of recompense for having provided us wit( such poor service. I look forward to hearing from you. Regar
Stayed 1 night in Oct 2020

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, nice building. Good service; staff friendly and helpful.
Stayed 2 nights in Oct 2020

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great value for a beatiful hotel. The room was very clean and great amenities would definately return
Stayed 1 night in Sep 2020

4/10 Poor

Ian

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2020

6/10 Okay

Ben

Stayed 2 nights in Sep 2020

8/10 Good

Shelley

Travelled with group
Liked: Room comfort
3 night stay in reasonably priced hotel
3 nights in Edinburgh and this was a good hotel. There were restrictions on the cleaning due to covid restrictions but if we needed clean towels etc we just had to ask but they were not allowed to clean the room during our stay. The hotel is located in a good position near the theatres and was only a short 10 min walk into the centre/Princes St. There were some aspects of the hotel that needed attention, ie the water pressure was really poor so you had to leave this running for about 15 mins to get hot water, the door handle fell off, the toilet cistern dripped all night however, this was ok for what we needed it for - good location with a comfy bed. The room and the bathroom were huge and the continental breakfast was well replenished each morning - don't expect a cooked breakfast as some people weren't happy with this but it was clear that it was continental only. I would probably pick a different hotel if staying again in Edinburgh but this was reasonably priced in a good location so nothing to really complain about - overall was happy with our stay.
Stayed 3 nights in Sep 2020

4/10 Poor

Niki, Northern Ireland

Disliked: Staff & service, amenities, property conditions & facilities
The staff wasn’t very friendly and the room was full of mould and not very clean. I won’t be staying there again
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor Stay
Room was changed to an enormous suite which although spacious, was unneeded (4 beds for only myself and my partner) Service on entry and leaving was very poor. Unfriendly staff who were rude and not knowledgable on the hotel and room. Would not stay here again.
Stayed 1 night in Sep 2020

6/10 Okay

Kacper

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Buy some new mattresses
We were put in a twin room despite booking a double but maybe that was because we tried to check in half an hour early. One of the twin beds had a terrible mattress. Seemed like the springs had broken. Sagging into the middle.
Stayed 1 night in Sep 2020

6/10 Okay

Pawel

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2020

8/10 Good

Lorraine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were lovely but the room could have done with a good clean especially the bathroom the radiator was dripping the floor was filthy in corners there was what should have been fixings on walls but must have broken off and left The room we were in you could hear what sounded like running water must have been pipes from upstairs down the wall the bed was on, we had 2 cups one spoon and one saucer for our 3 day stay there was no batteries in tv remote and no towel change in the 3 days it says 4* but I would not say above 3*
Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Went for a nice 4* experience in Edinburgh. I came out barely rating the place 3*. The room did not have the basics like a hairdryer. I had to keep going to reception asking for small bits you expect in a room. After following normal protocol of keeping the door handle label to have the room serviced, I did not realise you had to declare to the reception also for the room to be serviced. Considering the cleaners equipment was placed conveniently outside my room (which is on the ground floor and next to reception, in perfect view), making it impossible for them to miss the sign on the door. We had multiple insect within the room and bathroom, which would have died in the bathroom and the bedroom. The breakfast was the biggest let down. They clearly do not have enough staff working to operate a smooth running service, with very minimal option. The poor staff was swept off their feet the whole time with one person having to clean and tidy the whole dinning area. I will not be staying there again.
Stayed 2 nights in Aug 2020

2/10 Terrible

Martin, Motherwell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything room needed decorated fridge in room not put on after asking twice for it to be put on restaurant had part of ceiling hanging down over food staff no polite in anyway
Stayed 2 nights in Aug 2020

8/10 Good

Pawel

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

Fabienne, London

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel could be nice but in need of redecorating From front basement with litter To reception with stained carpet To old blinds in the room...to door knobs making a lot of noise...to dark breakfast room in the basement..to laundry on display on the way to breakfast room absolutely not a 4 stars....to single room having bars on windows for security
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely experience
Was a lovely stay, however out room was so hot and there was only one window. Staff were so lovely we will definitely be back
Stayed 1 night in Aug 2020

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Angie, Glasgow

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i was to stay in was like going down to the dungeness, very poor presented and i wouldn't even give it a 2 star, no working tv, bathroom toilet making very strange noises when flushing it. We complained and moved rooms, the 2nd room we viewed wasn't any better. At last we viewed a 3rd room which was decent enough to stay as we had no other choice, milk for tea and coffee out of date, bathroom was very dirty, walls had marks over it and ceiling was flooded. Very poor for a 4 star hotel, would not recommend.
Stayed 2 nights in Aug 2020

4/10 Poor

Evan

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2020

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and not open
Turn up and doors all closed and doggies look up and phone number on door to ring now way was ringing or staying there had to book a holtle round the corner
Stayed 1 night in Aug 2020

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Was nice but different with all the covid going on
Stayed 2 nights in Aug 2020

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean, great value for money. I’ll definitely use this hotel again
Stayed 1 night in Aug 2020

10/10 Excellent

Brian

Stayed 1 night in Aug 2020

2/10 Terrible

Annabel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
bad place to stay
The room was too hot to the point where my mum slept on the bathroom tiles. The hairdryer nearly set on fire. When explaining this to staff they were so rude. We asked for a fan and got told no, later to find out that they did have access to fans.
Stayed 2 nights in Aug 2020

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Gursh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

SHARON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not a 4*
The reception staff was freindly , the overall condition of the hotel is not good and needs decorating , wifi very poor reception , rooms were ok , location was ok , breakfast was ok
Stayed 2 nights in Aug 2020

10/10 Excellent

Andrew, Rotherham

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very clean, large room, nice towels & biscuits 🙂 Very Covid aware, as were all the establishments i visited in Edinburgh. Book with confidence.
Stayed 1 night in Aug 2020

8/10 Good

Christine

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jul 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Great location large clean room would stay here again when in Edinburgh
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Smart but disappointing.
Although a very smart hotel the bedding was very lumpy and uncomfortable and a door alarm on a nearby room at 2am kept me awake most of the evening.
Stayed 1 night in Mar 2020

8/10 Good

Gail

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend away
Beds were very hard not very comfortable rooms were clean but a bit tired
Stayed 2 nights in Mar 2020

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
March 2020
Well situated near Playhouse Theatre and restaurants, no lifts if you have difficulty with stairs, our room had a blind that didn’t open and a bit mould round shower unit but over all clean. Enjoyed our stay would recommend.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albany hotel
Excellent small hotel, fantastic value and centrally located. Period decor but we like that. Stairs only to all floors. Lovely quite large room, thick towels and comfy bed. Only criticism leak under shower door reported to desk next day. Will book and stay again no problem
Stayed 1 night in Mar 2020

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice we loved it
Beautifully decorated hotel great location fab staff lovely room nice bathroom lots of hot water but bed was a bit firm for me. That is the only bad thing I can say. Didnt have breakfast so cant comment but smelt nice. Olivia very helpful
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Ballantrae Albany
the hotel was perfectly clean and had the required facilities... however the breakfast was a complete let down. The continental breakfast consisted of sliced cucumber, tomatoes and pre-sliced cheeses and boxes of cereal. There was no hot option other than two rounds of toast put on the table as you arrived. It’s not good enough in a 4 star hotel not to offer a hot breakfast. The bar was also closed for the entire week we were there, I guess this is because we came out of season (does Edinburgh have an off season??) With regards to the room clean up, I’m not convinced the coffee cups were replaced each day as we had the same odd pair all week. Also the coffee biscuits were not replaced following the first day. The room however was lovely and well equipped and it’s clear this hotel has had a recent make over and it looks great, I think a few more staff and a better breakfast and this would be truly great hotel.
Stayed 4 nights in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Nice, clean comfortable. Very good location close to the station, and both the breakfast and service were very good. Would definitely stay again
Stayed 2 nights in Feb 2020