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Great hotel...squeaky clean . One minor complaint ,we were greeted with no hellos or hi's even though I initiated it when approaching the main desk...there was a lot of confusion amongst staff when a number of people in front of us were checking in and we were kept waiting at least 25 mins...Everything ...
Lovely hotel Friendly staff Comfortable bed Close to NEC
The staff were friendly and helpful. We had planned to eat in the city centre and when we asked the gentleman at reception for help with bus timetables and routes he was extremely helpful. Another bonus at this hotel is the guest parking which is free.
Friendly staff, let us check in 30 min early and didn't make us wait. Very comfortable surroundings room had everything needed. Night staff still seemed happy and friendly even when letting us back in after 1am
Got to Birmingham with no luggage. Staff were prompt in delivering it to my room as soon as it arrived from Amsterdam. Much appreciated. Well situated near a hard to miss building, The Mailbox, which makes it easy to find at the end if a long day walking around Brum. My stay here was a seamless experience ...
The hotel, the staff and the food are lovely! I was really pleasantly surprised by this hotel and I would definitely stay there again. One piece of advice for anyone staying at this hotel who isn't planning on partying the night away - ask for a high room. I was on the top floor so I was away from ...
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