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Reviews of Hôtel Atrium Mondial

3 out of 5
Hôtel Atrium Mondial
9 Rue des Pelerins, Lourdes, Hautes-Pyrenees

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 213 reviews" "
Rating 8 - Good. 89 out of 213 reviews" "
Rating 6 - Okay. 24 out of 213 reviews" "
Rating 4 - Poor. 6 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Galileo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Atrium hotel Team on 9 Oct 2023
Hello Galileo, we are delighted to hear that you enjoyed your stay. Please do not hesitate to leave us a comment to tell us what you liked about our hotel. We hope to see you soon in our hotel.Kind regards,

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful.
Stayed 2 nights in Sep 2023
Response from The Atrium Mondial Hotel Team on 25 Sept 2023
Hello Jeffrey, we are delighted to hear that you enjoyed your stay and especially the service. Your kind words will be shared with the whole team who do their utmost to ensure that everyone has an excellent time. We look forward to welcoming you back.Best,

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location friendly staff
Friendly staff and good location
Stayed 2 nights in Sep 2023
Response from The Atrium Hotel Team on 20 Sept 2023
Hello Janette, we are delighted to hear that you enjoyed your stay and especially the service. Your kind words will be shared with the whole team who do their utmost to ensure that everyone has an excellent time. We look forward to welcoming you back.Kind regards,

10/10 Excellent

Adrian

Stayed 3 nights in Sep 2023
Response from The Atrium hotel team on 9 Oct 2023
Hello Adrian, we are delighted to hear that you enjoyed your stay. Please do not hesitate to leave us a comment to tell us what you liked about our hotel. We hope to see you soon in our hotel.Best,

10/10 Excellent

Elena

Liked: Cleanliness, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from L'équipe de l'hôtel Atrium on 15 Sept 2023
Bonjour Laurent, nous sommes enchantés d'apprendre que vous avez apprécié votre séjour. N’hésitez pas à nous laisser un commentaire pour nous dire ce qui vous a plu dans notre hôtel. En espérant vous revoir prochainement dans notre hôtel.Cordialement,

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good reasonably priced stay in Lourdes
Surprisingly good stay for the price. Staff were very friendly and check in was easy. Our room was very comfortable and clean. The bathroom needed a bit of work but overall was good. The location (despite the graveyard!) was excellent for visiting Lourdes. If coming directly from the sanctuary, there are some steep steps and a slope to the property but it took minutes to get back to the hotel. We also walked to the bus stop (5mins) to catch the bus to Pic du Jer and it’s around 10-15mins walk from the station. A very good reasonably priced stay in Lourdes.
Stayed 1 night in Aug 2023
Response from The Atrium Mondial team on 6 Sept 2023
Dear Kelly, thank you for taking the time to provide an amazing review and recommendation regarding your stay at the Atrium Mondial hotel. We are more than happy that you enjoyed the hotel’s facilities and service as well as its easy connections and local attractions. We hope to have the pleasure of welcoming you back again.Best,

8/10 Good

John

Stayed 2 nights in Aug 2023
Response from The Atrium team on 15 Aug 2023
Dear John,Thank you for taking the time to give this great rate regarding our property ! We are delighted to see that you enjoyed the experience and we look forward to have you back in the future when you come back to Lourdes !Best,

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Staff were amazing! The lift helped a lot shorten the walk to the Sanctuary. Room was clean. Breakfast was sgood
Stayed 1 night in Aug 2023
Response from The Atrium Team on 9 Aug 2023
Dear Rachelle,Thank you for taking the time to share your experience. We're thrilled to hear that you found our hotel to be of great value and that our staff left a positive impression on you.We're glad that the convenience of the lift made your visits to the Sanctuary more comfortable.If your travels bring you back to the Lourdes, we'd be honored to host you again and provide you with another enjoyable stay !Best,

6/10 Okay

Abegale

Travelled with group
Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from The Atrium Team on 9 Aug 2023
Dear Abegale,Thank you for taking the time to give this rate regarding our property ! We are delighted to see that you enjoyed the experience and we look forward to have you back in the future.Best,

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
10 min access to the Sanctuary using the elevators located down the road.
Stayed 2 nights in Jun 2023
Response from The Atrium Team on 22 Jun 2023
Dear Gregory,Thank you for your feedback. We are delighted to read that you have enjoyed the location of our hotel. We look forward to have you back in the future.Best,

10/10 Excellent

Leo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment myself, partner and good friend arrived at the hotel (rooms 309/312 13th/17th june) we were made very welcome. A special mention would be to Tiago(prob spelt wrong) who wirked the late shift, great grasp of the english language and very friendly and helpfull through out our stay. If we were to have any critisism . It would only be that the hotel website states that an iron and ironing board is available on request.....however they could only provide an iron, so had to iron on a towel on the floor.
Stayed 4 nights in Jun 2023
Response from The Atrium Team on 22 Jun 2023
Dear Leo,Thank you very much for taking the time to provide this wonderful feedback !We are delighted to hear that you have enjoyed your stay and especially interactions with our staff. Your kind words will be shared with the whole team who do their best to ensure that everyone has an excellent time.We hope to have the pleasure of having you again in our property if you decide to come back to Lourdes in the future !Best,

8/10 Good

william

Stayed 3 nights in Jun 2023
Response from The Atrium Team on 29 Jul 2023
Dear William,Thank you very much for taking the time to provide this great rate !We hope to have the pleasure of having you again in our property if you decide to come back to Lourdes in the future !

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming staff. Good location if visiting the Sanctuaire.
Stayed 2 nights in Sep 2022
Response from Atrium Mondial on 27 Sept 2022
Dear Rosalind, Thank you for sharing your experience. We are glad that you enjoyed your stay thanks to thelocation and friendly team. We would be delighted to welcome you again. Kind regards, Arium Mondial Team

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very nice stay staff very friendly hotel in convenient position
Stayed 2 nights in Sep 2022
Response from Atrium Mondial on 14 Sept 2022
Bonjour ! Thank you for taking the time to share your experience. We are happy to see that you has a pleasant stay thanks to our team and location.We would ba happy to welcome you agai soon! Kind regards, Atrium Mondial Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
My experience at the hotel was good but lots of walking to find the hotel.Our room had a lovely view with beautiful mountains when you wake up it was superb.I did enjoyed my stay.
Stayed 1 night in Aug 2022
Response from Atrium Mondial on 23 Aug 2022
Hello, Thank you for taking the time to share your experience. We are glad to read that you had a nice stay and that you enjoyed the nice view. We would be delighted to welcome you again ! Kind regards, The Atrium Mondial Team

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Atrium Mondial on 23 Aug 2022
Dear Luis, Nous vous remercions d'avoir pris le temps de noter votre expérience à Lourdes.N'hésitez pas à nous laisser un commentaire la prochaine fois!Cordialement,L'équipe de l'Atrium Mondial

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good but internet Wi-Fi not covering into the room otherwise amazing I mentioned that on receptionist I hope they will update Wi-Fi into all the rooms in future. Thank you for great service.
Stayed 2 nights in Aug 2022
Response from Atrium Mondial on 23 Aug 2022
Dear Suresh, Thank you for taking the time to share your experience in Lourdes. We are glad to read that you had a nice stay with us! We apologize for the inconveniance from wi-fi issues and hope to improve this very soon. We would be happy to welcome you again!Kind regards, The Atrium Mondial Team

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to book for anyone going to Lourdes and close to the Sanctuary (less than 10 minute walk).
Stayed 2 nights in Sep 2021
Response from Célia on 11 Sept 2021
Dear Christopher, We are delighted to read that you enjoyed our location and the hotel. We are looking forward seeing you again, Kind regards, Atrium Mondial team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and quiet hotel with spacious and confortable room. Breakfast was good and the staff was friendly and helpful. 10 minute walk to the sanctuary and 20 to the train station made this a great package at good value.
Stayed 2 nights in Oct 2019
Response from Célia on 18 Nov 2019
Dear guest, We are delighted to read your nice comment about your stay in our hotel. We thank you for those compliments ! And we hope to see you again. Kind regards, Atrium Mondial team

10/10 Excellent

Maximo

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in France for 14 days and stayed in5 different properties. My evaluation in based on what we experienced in other properties in France.what did we like: Location, ease of acces to the Lourdes Shrine. Breakfast and supper. Excellent front desk staff The view from our room was excellent. Room was very comfortable and the property was very clean.we were able to get laundry washed.The price and quality of the supper meal was surprisingly excellent. We stayed for 5 days and were sad to leave. However this is a Frence hotel it is not North America and it does not have the amenities one expects in a hotel in north America. Take a taxi from the train station 10€ . To get to the Shrine find the lift a few 100 yards from the hotel to save the clime up and down to lower town. Enjoy
Stayed 5 nights in Oct 2019
Response from Célia on 16 Oct 2019
Dear guest, We thank you for this detailled and great comment regarding your stay at the Atrium Mondial hotel. We are delighted to read that you enjoyed everything in the hotel ! The whole staff thanks you for those compliments and hopes to see you for your next trip in France. We are looking forward to see you soon, Kind regards, Atrium Mondial team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Average stay fun at breakfast
Great friendly greeting on arrival and easy checkin parking 9 euros per night so parked in road. The room was small enough to feel claustrophobic and I had to walk sideways to fit between my side of the bed and the wall, the handle was broken on the shower door, the room was really clean however As was the bathroom, Breakfast food was good but never enough plates or bowls available when my wife asked for a bowl for cereal she was given a saucer was she supposed to use it like a cat? I don't think the hotel had enough bowls or cutlery for the amount of guests. It was OK for 2 nights but could not have stayed longer
Stayed 2 nights in Sep 2019
Response from Célia on 24 Sept 2019
Dear guest, We thank your for taking time to let your detailled comment regarding your stay in our hotel. We are delighted to read that you enjoyed our breakfast, cleanness, and our friendly staff. We apologize for the broken handle of the shower, we will fix it as soon as possible. We thank you for your feedback about the lack of bowls and cutlery at the breakfast. We have more spacious room available as our room with castle view. We hope to see you soon, Kind regards, Atrium Mondial team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly, they really looked after everything, the breakfast was great
Stayed 3 nights in Aug 2019
Response from Célia on 4 Sept 2019
Dear guest, We thank you for your nice comment and excellent rating! We are delighted to know that you enjoyed your stay in our hotel thanks our welcome and service. We hope to see you again, Sincerely, Atrium Mondial team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here. So clean and comfortable. Perfect location and nice and quiet. Would definitely recommend.
Stayed 3 nights in Aug 2019
Response from Célia on 2 Sept 2019
Dear guest, We thank you for your nice rating and comment regarding your stay in our hotel. We are delighted to know that you enjoyed our location, rooms, and hotel ! We hope to see you again, Kind regards, Atrium Mondial team

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very Good, Except during checkout, the taxi service we ordered night before was so late for 15 minutes and need to request again the service desk to call, so we won't missed our train ride back to Paris.
Stayed 2 nights in Aug 2019
Response from Célia on 30 Aug 2019
Dear guest, We thank you for your nice rating and comment regarding your stay in our hotel. We are glad to know that you didn't miss your train to Paris and we hope to see you again. Kind regards, Atrium Mondial team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good, friend helpful staff, nice comfortable hotel, nice location
Stayed 4 nights in Jul 2019
Response from Célia on 26 Aug 2019
Dear guest, It's a pleasure to read your great comment regarding your stay in our hotel. We are delighted to read that you enjoyed our welcome, the comfort of the hotel and the location. We are looking forward to see you soon, Sincerely, Atrium Mondial team

6/10 Okay

Neva, NJ

Travelled with group
Liked: Cleanliness, staff & service
This hotel needs some upgrade. The hotel is walking distance to the city center which made it easy for us to reach the church and the grotto.to
Stayed 1 night in Aug 2019
Response from Célia on 21 Aug 2019
Dear guest, We thank you to taking time to let a comment regarding your stay in our hotel. We are pleased to read that you enjoyed our location. We hope to see you again, Kind regards, Atrium Mondial team

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Célia on 13 Aug 2019
Dear guest, Thank you for taking time to rate our hotel. We will be delighted to welcome you again. Sincerely, Atrium Mondial team

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
For the price it was okay, generally clean and well kept but there was some mould in the shower and a smell in the bathroom. Walls are not very thick so you can here everything going on in the other rooms. Staff were helpful and location was good just out of the main centre of activities.
Stayed 1 night in Jul 2019
Response from Célia on 13 Aug 2019
Dear guest, Thank you for tking team to let a comment regarding your stay in our hotel. We are delighted to know that you liked our location adn friendly staff. We hope you had a nice stay despit of the soundproofing and the bathroom. It will be a pleasure to welcome you again. Kind regards, Atrium Mondial team

10/10 Excellent

Maryemelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Célia on 13 Aug 2019
Dear guest, Thank you for this perfect marck regarding your stay in our hotel. We will be delighted to welcome you again. Sincerely, Atrium Mondial team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to a lack of proper communication regarding the type of room we wanted (we were given a double when we requested a twin on our Expedia booking) we were moved to a triple room with a lovely view. The room was rather small but clean and comfortable even though the toilet door did not close properly. The hotel is up a fairly steep hill, but there is a lift ( which was out of order one day). The staff were very pleasant but not well informed about the bus service to the airport. Overall a very pleasant stay in a quiet hotel.
Stayed 4 nights in Jul 2019
Response from Célia on 17 Jul 2019
Dear guest, We thank you for taking time to let a comment regarding your stay at the Atrium Mondial Hotel. We are delighted to read that you appreciated the upgrade in a triple room with view. The whole team thanks you for your compliments and takes under consideration your remarks regarding the bus service. We hope to see you again, Kind regards, Atrium Mondial team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour dans l'ensemble mais pas mal bruyant !
2 nuits passée trop bruyante à cause des gens qui claquaient les portes tout le temps, du coup ce séjour n'était pas du tout reposant. Sinon personnel gentil et de bons conseil. L'emplacement est bien situé.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Célia on 8 Jul 2019
Cher(e) client(e), Nous vous remercions pour cette bonne note et espérons vous accueillir prochainement. Cordialement, L'équipe de l'Atrium Mondial

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy little hotel. Clean and in good location!
Stayed 2 nights in Jun 2019
Response from Célia on 13 Jun 2019
Dear guest, Thank you for your nice rate and comment regarding your stay at the Atrium Mondial. We are delighted to read that you enjoyed our hotel, its cleanliness and location. We are looking forward to seeing you soon, Sincerely, Atrium Mondial team

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2019
Response from Célia on 4 Jun 2019
Cher(e) client(e), Nous vous remercions d'avoir pris le temps de noter notre établissement. Nous espérons vous revoir pour un prochain séjour, Cordialement, L'équipe Gambetta

8/10 Good

Oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double bed to small.
Stayed 2 nights in May 2019
Response from Célia on 3 Jun 2019
Dear guest, We thank you for taking time to rate en comment our hotel. Our beds are normal size (140x190cm), we hope you had a good time in our hotel anyway. Sincerely, Atrium Mondial hotel

10/10 Excellent

Valentine Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positivity and Happy vibe
Thank You so much for such hospitality.. Special thanks to Gerard and Michael for being so helpful and accomodating.. you both certainly did leave a lasting positive impression on us. Hotel location very ideal. Hotel room service was apt.. view from the window was breath taking.
Stayed 3 nights in May 2019
Response from Célia on 12 Jun 2019
Dear Mrs Jenny, It's a pleasure to read your lovely comment! We are delighted to know that you enjoyed our team, our rooms, and location. The whole team thanks you and hopes to welcome you again. Sincerely, Atrium Mondial team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The photo used to portray the rooms is deceiving. The rooms are spartan. If this is what you like, then go ahead and stay here. . We reserved for castle view rooms, one was a cemetery view. They moved us to another room. The ceiling above the shower had molds. It looks like the repainted over older tiles and that is nice. The staff should review the reservations more thoroughly. The staff are very polite and friendly. The bathrooms have no heating element so when it is 13 degrees Celsius outside - it is cold.
Stayed 1 night in Apr 2019
Response from Director on 30 Apr 2019
Dear guest, We are suprised to read your comment but we thank you to taking time to explain your stay at the Atrium Hotel. Our photos were made by a photographer and are recent. We apologize for the room with cimetery view because it's a awarding of rooms mistake, that's why we moved you in the room you had booked. We are doing work this monday to clean the molds in bathrooms but they will steal without heating. Anyway we hope you had a nice stay in our hotel. Kind regards, Atrium Mondial Team

10/10 Excellent

Sharon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, we had a lovely relaxing four days away..
Stayed 3 nights in Oct 2018
Response from Zophia Bawden on 7 Nov 2018
Hello, Thankyou for leaving us your experience, and i'm glad you enjoyed the ammability of the staff, we try our best to please the customers. Best regards,

8/10 Good

Marcella

Liked: Cleanliness
Good stay @ Atrium Mondial
Overall it was very good :) Beds can be more comfortable..
Stayed 4 nights in Oct 2018
Response from The General Manager on 19 Oct 2018
Dear Guest, Firstly, we thank you for sharing your experience on Expedia and for your lovely comment about your stay. I am sincerely sorry that your experience did not meet your expectations, especially the bed. Please be assured that I have shared your comments with our entire team. Best Regards, The General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, I recomded sleep there and breadfast
Stayed 2 nights in Oct 2018
Response from The General Manager on 19 Oct 2018
Dear Guest, Thank you for your time spent leaving us your opinion about your stay at the hotel Atrium Lourdes. We are pleased to hear that you had a nice stay in our hotel, and hope to have the pleasure to welcome you again. Sincerely, The General Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from La Direction on 5 Oct 2018
Chère Cliente, Merci d’avoir partagé votre récente expérience parmi nous sur Hotels.com. Nous sommes très heureux de savoir que vous avez passé un excellent séjour dans notre établissement. En espérant vous recevoir de nouveau dans notre établissement, Bien Cordialement, La Direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant.
It was absolutely beautiful.
Stayed 8 nights in Sep 2018
Response from The General Manager on 3 Oct 2018
Dear Guest, Thank you for your review and for your kind words ! We are so glad that you enjoyed your time at the Hotel Atrium Lourdes. We hope you will stay with us again! Best Regards, The General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Hotel Atrium Mondial on 24 Sept 2018
Dear Guest, Thanks for staying with us. We appreciate your feedback ! Best Regards, The General Manager

8/10 Good

David, Vancouver, Canada

Liked: Cleanliness, staff & service, room comfort
Very close to everything. The hotel is in a quieter part of town.
Stayed 3 nights in Sep 2018
Response from Hotel Atrium Mondial on 17 Sept 2018
Dear David, Thank you for sharing your impressions regarding your recent experience at the Hotel Atrium. We are delighted to know that you enjoyed our location, in the city center of Lourdes. Once again thank you very much for your valued feedback. Best Regards, The General Manager

10/10 Excellent

Win, Miami FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean; the staff tried hard to fulfill our needs; the walk from the Lourdes sanctuary was a bit steep, and the proximity to a cemetery was close (if you are easily scared). We were pleased with our 4 night stay!
Stayed 4 nights in Sep 2018
Response from Hotel Atrium Mondial on 24 Sept 2018
Dear Win, We thank you very much for taking the time to share your impressions on Expedia. I am delighted to read how much you enjoyed your experience with us. Please be assured that your comments have been shared with the team and that you will always be more than welcome in our hotel. I am looking forward to welcoming you back soon for your next stay in Lourdes. Best Regards, The General Manager