1 Bedroom Suite | Terrace/patio

Reviews of Waikanae Beach Motel

3 out of 5
Waikanae Beach Motel
19 Salisbury Road, Gisborne

Reviews

8.6

Excellent

Rating 10 - Excellent. 125 out of 297 reviews" "
Rating 8 - Good. 129 out of 297 reviews" "
Rating 6 - Okay. 30 out of 297 reviews" "
Rating 4 - Poor. 12 out of 297 reviews" "
Rating 2 - Terrible. 1 out of 297 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean friendly place to stay no worries
Stayed 2 nights in Jan 2024
Response from nic on 14 Jan 2024
Thank you for your feedback we are glad you enjoyed your stay with us.

8/10 Good

Britt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from nic on 11 Jan 2024
Thank you so much for you review

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome place to stay in Gisborne. Friendly staff, great location.
Stayed 2 nights in Dec 2023
Response from nic on 11 Jan 2024
Thank you so much for your review we are glad you enjoyed your stay with us please come visit us again

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from nic on 11 Jan 2024
Thank you for your reviewwe look forward to hosting you again.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lis on 18 Nov 2023
Thank you so much for your review.We are so glad you enjoyed your stay and hope you visit us again.

8/10 Good

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can park outside the unit. Cleaning done daily if required and just ask friendly staff for restocking of any consumables. Sky TV especially if any sports events on.
Stayed 3 nights in Oct 2023
Response from Nic on 24 Oct 2023
Hi SonjaIt was so lovely to meet you and celebrate with you on your family's special day.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the saw view suite initially, then added two more nights. I thought I was booking the same room, but it was a different room - smaller and no view, and not as nice. Disappointed, but it isn't anyone's fault.
Stayed 2 nights in Sep 2023
Response from Nic on 17 Oct 2023
Hi Ronald, thank you for coming to stay with us, we loved having you. Apologises for the confusion when you extended your booking We will liaise with Expedia to review the description of the rooms are correct for further bookings.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like closeness to the beach. Not too far from town
Stayed 3 nights in Sep 2023
Response from Nic on 10 Oct 2023
Thankyou so much for the 5 star review. It is super close to our beach and liked by our surfers and swimmers or walkers that want to go along the promenade

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was challenging given the number and location of available bays but given we were in a hire car we drove carefully to get in and out of the tight spaces.
Stayed 1 night in Sep 2023
Response from Nic on 27 Sept 2023
Thank you for taking the time to share your feedback about the parking situation during your recent visit. We appreciate your understanding of the challenges presented by the number and location of available parking bays, as well as your careful driving in the tight spaces.Unfortunately we don't have the luxury of space to remedy the size of the carparks but some carparks are easier than others.Let us know if you come back next time and we will try to accommodate a better parking space for you

10/10 Excellent

Elaine, Rotorua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Nic on 1 Nov 2023
Thank you so much for staying with us, please come and visit us again.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like being near the beach in Gisborne. Motel close enough to town and eateries.
Stayed 1 night in Aug 2023
Response from Nic on 26 Sept 2023
We're thrilled to hear that you enjoyed your stay with us in Gisborne! It's always a pleasure to have guests who appreciate the beauty of our coastal location. Being near the beach certainly has its perks, doesn't it?Our team takes great pride in providing a comfortable and convenient stay for our guests, and we're delighted to hear that our motel's proximity to both the town and local eateries met your expectations. Gisborne has some fantastic dining options, and we're glad you had the chance to explore them.If you have any suggestions or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another beachside getaway in the future! Thank you for choosing to stay with us.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nic on 26 Sept 2023
Dear Patrick,Thank you so much for taking the time to leave us a 5-star review! We are absolutely delighted to hear that you had such a fantastic experience during your stay. Your feedback means the world to us, and it's incredibly rewarding to know that we met or exceeded your expectations.We're committed to providing top-notch service and ensuring our guests have a memorable time, so it's wonderful to see that reflected in your rating. If there's anything specific that stood out to you or if you have any suggestions for how we can continue to improve, please don't hesitate to share. Your input is invaluable to us.We genuinely appreciate your support and hope to have the pleasure of welcoming you back in the future. Until then, safe travels, and thank you for choosing us for your stay!

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
people very nice and while the property was clean and tidy, was way over priced for the quality of the set up, no movies on sky, facilities from the 70s, reading light in bedroom on the wrong wall, TV seating not great
Stayed 1 night in Jul 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome, very clean.
Stayed 1 night in Apr 2023
Response from Les on 9 Apr 2023
Hi Dave,Thanks for taking time to review your stay with us.I will pass your comments onto our housekeeping staff.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot and room had full facilities including cooking. Good for family's
Response from Leigh on 27 Mar 2023
Hi MarkThank you for your rating and feedback. Glad you enjoyed your stay and it was our pleasure to be your hosts.Regards

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, beds were super comfortable. Rooms were clean and tidy and had everything we needed. Expectations exceeded!
Response from Leigh on 14 Jan 2023
Hi AlexThanks so much for your feedback and rating.You sure know how to make someones day - I will pass on to the housekeeping teamRegards

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having a separate bedroom and lounge and the sea view was great.
Stayed 1 night in Jan 2023
Response from Nic on 12 Jan 2023
We are pleased you enjoyed your room. Thankyou for the review. Best wishes for the yearNicola

10/10 Excellent

Ahsan Ullah

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location close to the beach and the central city. Comfortable, friendly. The generous bench in the bathroom is very convenient - much better than minimal or no bench.
Response from Managers on 25 Nov 2022
Hi Elizabeth,Delighted to know you enjoyed your stay and we are very lucky to be well sited to the beach and town.Do hope we can be your hosts againRegardsLeigh & Grant

6/10 Okay

Alice

Travelled with family and small children
Disliked: Property conditions & facilities
Lovely receptionist. The room was cold, the aircon/heater didn't work. Only had a small heater which only heated half the room. Not enough towels, only had 2 for the family of 5 people that stayed the night. I paid $280 for a cold room with insufficient heating. Not much parking space either. Will not be staying here again.
Stayed 1 night in Oct 2022
Response from Manager on 31 Oct 2022
I am unsure why you didn't come and ask at reception too show you how to turn the aircon on as the Aircon is on perfect working order. Perhaps you are unaware that the aircon was on the dry setting. As far as the towels goes we put towels in the bathroom cupboard to cater for larger bookings so I am sorry you didn't manage to find them either. Communication is important and we would have been very happy to help you with these issues. Parking here is at a premium so only one carpark per unit.

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This appears to be a family owned and operated motel. I am very pleased that I could support a local family rather than a larger corporate institution. My stay was acceptable for the price and I have no concerns or complaints. An exceptional friendly check-in, stay and check-out experience. Thank you for allowing me to stay for the week.
Stayed 4 nights in Oct 2022
Response from manager Sherri on 13 Oct 2022
Very nice thank you Marco

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to stay, friendly owners, great location
Stayed 2 nights in Oct 2022
Response from Mars on 10 Oct 2022
Thanks Ken for your review - glad you had a great stay.

10/10 Excellent

kevin caleb

Stayed 1 night in Oct 2022

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was nice and tidy and not terribly expensive good staff etc..we felt disappointed it didnt have a seperate water facility that we could top the jug up from and get a glass of water and wash the dishes...without the need to use the bathroom sink for all these ..
Stayed 2 nights in Sep 2022
Response from Sherri on 30 Sept 2022
Hi Mark, Thank you for the feedback. We have 5 upstairs studios that do not have kitchens. All the other units have full kitchens for washing dishes. I hope you will try us again with a kitchen unit.

10/10 Excellent

Euan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the stunning beach, and the staff were very friendly and helpful in recommending places to eat and visit.
Stayed 1 night in Sep 2022
Response from Sherri on 30 Sept 2022
It was a pleasure talking to you.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms - close to town. Clean and tidy
Stayed 1 night in Sep 2022
Response from Sherri on 10 Sept 2022
Thank you Peter, I hope we see you again on your travels.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and unit. Had everything we needed. The unit had it's own driveway away from everyone else on the other side of reception. Felt nice and secluded. Very quiet and comfy bed.
Stayed 1 night in Aug 2022
Response from Sherri on 21 Aug 2022
So great to hear that you enjoyed the unit. It is nice and secluded. I hope we see you again.

8/10 Good

Nicola

Stayed 1 night in Aug 2022

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area, over the road to a boardwalk along an extensive beautiful beach and bay. Our 2 bedroom Unit was spacey, clean, had all the extras, great kitchen even plunger coffee. And the best part was the privacy of the Unit.
Stayed 2 nights in Jul 2022
Response from Sherri on 4 Aug 2022
Thank you Mega, We hope to see you again. Happy travels.

8/10 Good

Matekino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Shona

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked that the property was close to the ocean. I t was very comfortable and had everything we needed.
Stayed 3 nights in Jul 2022
Response from Sherri on 18 Jul 2022
Thank you, We love knowing our guests have left happy.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Sherri on 16 Jul 2022
Thank you for your feed back Sarah, We hope we see you again.

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service
Lovely friendly people and great location
Stayed 1 night in Jul 2022
Response from Sherri on 16 Jul 2022
Thank you Nicola, Its always nice to know that our guests enjoyed their stay. Happy Travels, Sherri

8/10 Good

Noeleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Owners waited for us to arrive.....late. Many thanks for that. We had a big drive from Wellington that day. Beds were wonderful. Lovely and clean and everything there that we needed.
Stayed 1 night in May 2022
Response from Sherri on 4 Jul 2022
Always good to hear that our guests left happy and rested.

8/10 Good

Mereana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to stay
Stayed 1 night in Jun 2022
Response from Sherri on 9 Jun 2022
Thank you for sharing. Were always happy that customers enjoyed their stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Hotel Management on 3 Oct 2022
Thankyou for your top rating

10/10 Excellent

Jennifer, RD2

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, tidy and spacious. Had everything we needed.
Stayed 3 nights in May 2022
Response from Sherri on 9 May 2022
Thank you Jennifer, We always love hearing that our guests were happy. I will share this with our amazing staff. Kind Regards, Sherri

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from manager on 9 May 2022
Thank you, we always love hearing that our guest left happy. Kind Regards, Sherri

8/10 Good

Grant

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Parking is a bit of a nightmare as the parking spaces are not numbered
Stayed 4 nights in Apr 2022
Response from manager on 9 May 2022
Hello, thank you for the feedback. We are scheduled in June for our parking lot to be resurfaced and numbered to make it easier for our guests. Kind Regards, Sherri

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't thank Waikanae Beach Hotel for the wonderful and comfortable stay I had at this property. Staff were kind and helpful including the housekeeping provided me with there warm comforts. I originally booked for 5 nights but added 2 extra nights that I needed while I was in Gisborne , Thank You all very much
Stayed 5 nights in Apr 2022
Response from Mars on 27 Apr 2022
Thank you for your feedback. We enjoyed you staying with us. I will also pass on your positive feedback to the housekeeping staff - they are wonderful positive ambassadors for the Motel.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms , most comfortable sleep. I would recommend accommodation at Waikanae Beach Motel
Stayed 1 night in Apr 2022
Response from Manager on 9 May 2022
Hello Damien, Thank you, we always love hearing that our guest left happy. Kind Regards, Sherri

8/10 Good

Mereana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much. Very handy to everything. Will tell our friends all about your motel. Thank you
Stayed 2 nights in Apr 2022
Response from Mars on 27 Apr 2022
Thank you for your positive review.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hosts and cleaning staff. Walkable to city and very close to beach. Sunny, good space and good to have kitchenette in unit. AAA
Stayed 1 night in Apr 2022
Response from Manager on 9 May 2022
Thank you, we always love hearing that our guest left happy. Kind Regards, Sherri

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. easy check-in. Great access to beach.
Stayed 2 nights in Mar 2022
Response from Manager on 9 May 2022
Thank you, we always love hearing that our guest left happy. Kind Regards, Sherri

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff. Nice clean accommodation. We have been before and will come back again
Stayed 2 nights in Mar 2022
Response from Sherri on 22 Mar 2022
Thank you Janice, We always love hearing from guests especially those that leave happy. Happy Travels, Grant & Sherri

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service
Close to the beach, upstairs fairly quiet, room very dated, low water pressure, minimal facilities.
Stayed 1 night in Mar 2022
Response from Sherri on 10 May 2022
Thank you for your comments. I have looked at the room you were in and will address the water pressure issue. We always appreciate feedback as a means for improvement.

10/10 Excellent

Cherie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Sherri on 11 Feb 2022
Thank you for the great review. We always like a nice pat on the back. Best Regards, Sherri

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardly saw the staff, which was great because we didnt need them, everything we required was explained and handy.
Stayed 3 nights in Jan 2022
Response from Sherri on 11 Feb 2022
Hi Alisha, Thank you for the nice review. Sometimes we do just want to relax with no interruptions. Best Regards, Sherri