Lobby sitting area

Reviews of Quality Inn

2.5 out of 5
Quality Inn
10159 I-20, Eastland, TX

Reviews

6.0
Rating 10 - Excellent. 39 out of 245 reviews" "
Rating 8 - Good. 58 out of 245 reviews" "
Rating 6 - Okay. 54 out of 245 reviews" "
Rating 4 - Poor. 45 out of 245 reviews" "
Rating 2 - Terrible. 49 out of 245 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.the breakfast could have used toast and some protein.
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello carol,Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast options and will certainly pass them along to our team for consideration. We hope you had an overall pleasant stay and look forward to welcoming you back again in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 15 Mar 2024
Dear Matt,Thank you so much for our exceptional ratings. We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of valued guests like you. We are glad to have exceeded your expectations. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy quick check in. Super clean room. When pulling up I was not expecting it to be as nice as it was. I’m pleasantly surprised. Fixing the pool would greatly enhance this property!
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Heather,Thank you for sharing your positive check-in experience and feedback on our clean rooms. We appreciate your kind words. We will take your pool feedback into consideration for future improvements. Your insights are valuable to us for enhancing our guest experience.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Mark,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we hope you had a great experience with us. Should you have any feedback to share, please do not hesitate to reach out to us directly. We value your input and would love to further improve our services. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Teralyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY PERFECT!!
After driving 14 hours and needing to drive 14 more hours we stopped at this location. The front desk clerk was super nice and the check in was super quick and once we got to the rooms, we were pleasantly surprised at how beautiful the rooms were. They were updated, the beds were beautiful platform beds, beautiful wood floors and everything was just perfect for the cost. Ill definitely be staying here again on my return trip. I lo ed it and I'm military and very meticulous about cleanliness and eatness. They did not disappoint at all. I also locked the room door and left my pillow in the room and when I went to the fron desk at 3 am , the lady desk clerk was very pleasant and helpful and walked me personally to the room to allow me access, to get my pillow. I loved it! Anyone who stays here will be pleased.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Teralyn,Thank you for choosing to stay with us and for taking the time to share your positive experience! We are thrilled to hear that you found our rooms beautiful and well-maintained, and that our staff provided you with excellent service, especially during your late-night request for access to your room. We appreciate your attention to cleanliness and neatness, and we look forward to welcoming you back on your return trip. Safe travels!

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was okay.
Stayed 1 night in Nov 2023
Response from M on 2 Nov 2023
Dear Jimmy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

2/10 Terrible

dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelled in the room. Construction was halfway done in lobby and when I checked in, he was so busy on his AirPods, I couldn’t tell who he was talking to and he got an attitude about it
Response from Manager on 1 Oct 2023
Hello dennis,Know that your voice is of tremendous importance to us and we value your comments about our room and your comments about our construction. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Lori,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not terrible but bathroom towels were dirty with yellow stains. Loud ac system and room looked beat up.
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

leticia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello leticia,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained and quiet
Stayed 1 night in Aug 2023
Response from Manager on 22 Aug 2023
Hi Paul,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
I think the key pad needs improvements sometimes the car does not does not work the room was good it was cleaned it was cool air conditioners running great and his staff was good they were nice they were friendly and they helped you in any way
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi Stephen,Thank you for the review of your stay at our hotel. We sincerely value our guests’ time; therefore, we regret your inconvenience with the room keys; we hope you will accept our apologies. Please be assured your issue will be discussed with the team to improve our guest experience in the future. Thank you for your patience; we hope you will give us another chance to serve you better.

10/10 Excellent

Alyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Hello Alyse,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Jose,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that checked me in was very nice & helpful. I like that it was cleaner than others.
Stayed 1 night in Jul 2023
Response from Manager on 24 Jul 2023
Hello Jennifer,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello EDWARD,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Jayden

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The property is nice. Rooms are great. Very comfy beds a little kitchenette. Semi ok breakfast but the guy in the front wanted to give me a Hassel about my service animals. He said if there not working for the government then I have to pay. Well.... That's not what expedia says so his boss said it was ok. He helped me out and got it taken care of.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Jayden,Thank you for being a valued guest and for providing us the feedback regarding our breakfast and comments about our service. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on 18 Jun 2023
Hello Amy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Kimberly

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Manager on 9 May 2023
Hello Kimberly, Hello Kimberly, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2023
Response from Manager on 8 May 2023
Hello Kevin,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beds were super comfortable. Newly renovated laminate floors and tile shower. Bathrooms are small but efficient.
Stayed 1 night in Apr 2023
Response from Manager on 19 Apr 2023
Dear Guest,I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for travelers
Good location next to interstate. Staff is friendly and accomodating. Good parking.
Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hi PhillipThank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price
Stayed 1 night in Mar 2023
Response from Manager on 29 Mar 2023
Hi Ava,Thank you for sharing the wonderful rating about your experience here with us and most importantly the value for money. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello Timothy, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Ruben, Killeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling and cleaning
Stayed 1 night in Feb 2023
Response from Manager on 21 Feb 2023
Hello Ruben,Thank you for sharing this experience with us. We truly value you feedback with regards to our remodeling. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertise room with hot tub and paid for it and when we got there they gave our room away
Stayed 1 night in Jan 2023
Response from M on 24 Jan 2023
Dear Steven,We apologize for the difficulties you had with your reservation, but we want you to know that we do not have hot tubs in any of our rooms or on the property as a whole. We hope you are able to contact the appropriate property and address your issue. Thank you for your time, and we wish you a good day ahead!Sincerely,Management Team

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on 30 Dec 2022
Hello Daniel,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Kieu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Manager on 8 Feb 2023
Hello Kieu, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 14 Oct 2022
Hello Mark,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Goldie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and bedding was so comfortable. Best night sleep in a hotel room in a long time.
Stayed 1 night in Oct 2022
Response from Manager on 10 Oct 2022
Hello Goldie,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and room. We appreciate you taking the time to share your experience.

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager for a company
The water smelled like sewer waters was brown and itfelt like a motel 6 bed us uncomfortable.
Stayed 1 night in Oct 2022
Response from Manager on 8 Oct 2022
Hello John,It means so much to have earned your business. We appreciate the feedback regarding our bed. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

RICARDO, AUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of charge ports
Stayed 1 night in Oct 2022
Response from Manager on 4 Oct 2022
Hello RICARDO,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Danielle

Stayed 1 night in Sep 2022
Response from M on 30 Sept 2022
Dear Danielle,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Franz N

Stayed 1 night in Sep 2022
Response from Manager on 21 Sept 2022
Hello Franz N, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tried to save money but not worth it.
My bed and room was very comfortable. The others in my group, we’re not as satisfied with their rooms. One room had a leaky AC unit and they gave him a pan to collect the water instead of a new room even though there were plenty of rooms available. The night clerk was horrible!! Not friendly at all. He would not allow us to sit in the lobby and watch TV and visit with the family. We did it anyway. That lobby is for the customer, not him. I think we we’re interrupting his quiet time on his phone. Breakfast was terrible as well. No coffee and waffle batter was not fresh. Don’t do it y’all!!
Stayed 3 nights in Sep 2022
Response from Manager on 11 Sept 2022
Hello Nicole,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Poor

Harvey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Had to switch rooms from fisrt night because of broken bathroom door,tried to put us in a nasty room second had to tell them no want something better... Tried to reach Hotels.com about this to no avail
Stayed 2 nights in Jan 2022
Response from Manager on 30 Jan 2022
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Johanna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overnight stop on the way to Georgia.
Arrived late at night and a lovely reception from the lady on the desk. We were tired after a long drive so headed straight to our room to sleep. Motel is tired throughout and the room was tired also. Lights didn’t work apart from the bathroom, thankfully. Bed was super comfortable and we slept like a log. Breakfast provided was sufficient too. Overall the motel is in a good place right on the I-20 so perfect for the traveller, but in good need of refurbishment.
Stayed 1 night in Jan 2022
Response from Manager on 27 Jan 2022
Thank you for sharing your experience with us. We appreciate the input referring to our bed and comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest hotel I had ever seen. Left after 10 min
Stayed 1 night in Dec 2021
Response from Manager on 8 Dec 2021
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on 23 Nov 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Gilbert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very dirty it’s like they didn’t even clean it
Stayed 1 night in Nov 2021
Response from Manager on 11 Nov 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Jayden

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It qas nice and convenient pool wasnt open and ice machines were broken. Very nice place and would recommend
Stayed 1 night in Oct 2021
Response from Manager on 27 Oct 2021
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 14 Oct 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was just an overnight stop. I was kind of leary with no pics on the app but was pleasently surprised.
Stayed 1 night in Oct 2021
Response from Manager on 4 Oct 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

William

Travelled with group
Disliked: Property conditions & facilities
Very run down property
Stayed 1 night in Sep 2021
Response from Manager on 3 Oct 2021
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The simulated wood floor was so dirty when you walked across it your socks or feet would be black with dust and dirt. The room door looked like it had previously been kicked in and the door frame pieced back together and only one piece of the dead bolt left hanging on. The bathroom had hair on the floor and on a piece of soap not removed from the shower during cleaning. The shower curtain rod was bent down and wouldn't keep both ends of the curtain from sliding to the middle. The furniture was all outdated and skinned up. The A/C unit in the wall had a gap with daylight coming through which explains fly's and moths. The microwave had splatters all over it and the mini fridge had the last persons stuff in it. The pool was closed, the property was dirty and the continental breakfast was waffle maker serial and nasty jelly pastries. The coffee pot in the room quit working and the lobby coffee had something seriously wrong, it was like sludge. I wouldn't pay $29/per night for this filthy hell hole.
Stayed 2 nights in Sep 2021
Response from Manager on 30 Sept 2021
I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

6/10 Okay

Verified traveller

Ok
Stayed 2 nights in Sep 2021
Response from Manager on 27 Sept 2021
Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

Cassandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Meh
Was not satisfied with cleanliness of hotel. Had to get towels from the front desk because A/C was leaking into room.
Stayed 1 night in Sep 2021
Response from Manager on 26 Sept 2021
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our towels and front desk. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Alice

Liked: Staff & service
Had a hard time opening the door to the room. The room floor was sticky. The smell of cleaner was very strong. Almost lime they sprayed the floor and didn't mop it up.
Stayed 1 night in Sep 2021
Response from Manager on 21 Sept 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. Please do consider us again on your next visit to the area.

2/10 Terrible

Misty

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Evidently the motel is being slowly renovated starting from the rooms closer to the lobby. My room was in the back and was horrible. Door lock broken, fire detector not working, floor was nasty, even had live and dead crickets in our room. We felt so unsafe we pulled the desk up against the door got more security.
Stayed 2 nights in Sep 2021
Response from Manager on 18 Sept 2021
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness
This app is terrible just still money for the costomes
Stayed 1 night in Aug 2021
Response from Manager on 17 Sept 2021
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Please do come see us again.