Terrace/patio

Reviews of Hilton Garden Inn Kent Island

3 out of 5
Hilton Garden Inn Kent Island
3206 Main St, Grasonville, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 503 out of 753 reviews" "
Rating 8 - Good. 169 out of 753 reviews" "
Rating 6 - Okay. 49 out of 753 reviews" "
Rating 4 - Poor. 22 out of 753 reviews" "
Rating 2 - Terrible. 10 out of 753 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from YSJ on 14 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in at the Hilton Garden inn Kent Island just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water view and next to one of the best restaurants in the area(Fishermans Inn)
Stayed 1 night in Mar 2024
Response from YSJ on 10 Mar 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Tanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from Yat-Sen Jerome on 26 Feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found {{product/service}} to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the water
Stayed 1 night in Feb 2024
Response from Yat-Sen Jerome on 26 Feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found {{product/service}} to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway with nice view of bay.
Stayed 1 night in Feb 2024
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found a nice view of the bay to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and rooms are very clean. Staff was very friendly. Noise from nightclubs next door was loud thru late night
Stayed 1 night in Feb 2024
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

10/10 Excellent

Tomas

Stayed 1 night in Jan 2024
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

10/10 Excellent

KISHORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

8/10 Good

Mary

Stayed 1 night in Dec 2023
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

6/10 Okay

Hope

Travelled with family
Liked: Cleanliness, staff & service
Not very clean, water pressure was terrible. Lights dont work or flickering or yellow tinge to them. Generally dingy feeling.
Stayed 3 nights in Dec 2023
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our product. We aim to provide all of our {{guests/ customers/patients}} with a high-quality experience, and we hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Stayed 1 night in Dec 2023
Response from Yat-Sen Jerome on 20 Feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We’re proud to deliver great value to our {{guests/customers/patients}}, so we’re delighted that you found our service to be well accommodating. We hope you’ll visit us again soon.

10/10 Excellent

LAURA, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tim was awesome very professional
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in the junior suite. It was a great size, beds were comfortable and we had a great view of the bay. The breakfast is a bit expensive in my opinion, but overall we had a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023

8/10 Good

Welford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We started out with a room on the south side of the hotel and there is a cute bar on that side, but they were having a Halloween party with live music. I called and asked for a room on the other side of the hotel and was given a great room with a beautiful view. Very satisfied with our stay.
Stayed 3 nights in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
We are pleased to know that we were able to make your stay enjoyable! We look forward to seeing you again in the future. Thanks for your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
Bed in room 417 is worn out.
Stayed 1 night in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
Thank you for taking time to provide your feedback from your recent stay with us. We will with the appropriate team regarding your comment. We hope that you will visit us again in the future!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
It looks like you were pleased with your recent stay with us, and we do hope that we will see you again in the future! Thank you for taking time to provide us with your feedback.

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
We're excited to see that you had an enjoyable stay with us! We do hope that you will visit us again in the future.Thank you for taking time to provide us with your feedback!

4/10 Poor

CAROL

Stayed 1 night in Oct 2023

6/10 Okay

Carolyne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I expected something else for the money I spent. I asked for extra towels and had to go down and get them myself. Not what I expected from the Hilton name.
Stayed 2 nights in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
Thank you for providing us with your feedback from your recent stay with us! We apologize for the inconvenience of having to go to the Front Desk for extra towels.

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jacqui Collins on 4 Nov 2023
Thank you for taking time to complete our survey! We are very pleased to know that you had a great stay at our property and look forward to seeing you again!

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jacqui Collins on 4 Nov 2023
We appreciate you taking time to complete our survey! We are excited to know that you had an amazing stay with us and hope to see you again!

4/10 Poor

patricia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
expensive and first room was handycap and ants
Stayed 5 nights in Sep 2023
Response from Jacqui Collins on 4 Nov 2023
We sincerely apologize for the issue with ants. As soon as we were made aware of the issue, it was immediately addressed and provided you with another room that met the anticipated expectations. Thank you for your feedback.

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here at the Hilton Garden was great. The space was beautifully decorated in light calm colors and the staff was very friendly and knowledgable. Our room was clean and offered coffee with a Kureg coffee maker, which we really enjoy. They offered breakfast buffet or you can order from a menu. We sat at a table and ordered from the menu. The coffee was excellent, our breakfast was delicious and our waitress was wonderful and attentive. They also serve dinner at this location , which is a great option if you don’t feel like leaving the hotel. We loved our stay here and will definitely return.
Stayed 1 night in Sep 2023
Response from Jacqui Collins on 8 Oct 2023
Thank you for taking time to provide your feedback! We are pleased to know that you had an enjoyable stay with us, and we certainly look forward to seeing you again in the future!

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacqui Collins on 8 Oct 2023
We appreciate you taking time to respond to our survey and are pleased to see that you had an enjoyable stay with us!

8/10 Good

benjamin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Jacqui Collins on 8 Oct 2023
We appreciate your time in completing our survey and glad to know that you had an enjoyable stay!

8/10 Good

Janice

Understaffed- of employees fault. Long lines for simple questions. Overall nice visit- facility, location and services good
Stayed 3 nights in Aug 2023
Response from Jacqui Collins on 29 Aug 2023
Thank you for taking time to give us your feedback! We are pleased to know that your stay was enjoyable.

8/10 Good

Shirley

Travelled with partner
Liked: Amenities
They don’t have safes in the room! They said there are safes in the office but no one new how to use them. I went down the next morning and the office was closed and the person there was gone for the weekend. So what I wanted to put in the safe I had to carry around the whole weekend.
Stayed 2 nights in Aug 2023
Response from Jacqui Collins on 29 Aug 2023
My apologies for the miscommunication! We do not have in-room safes however I will bring your concern to our management team to be considered in the future. We do hope that overall you found our hotel to be acceptable. Thanks.

6/10 Okay

patti, Burleson

Stayed 1 night in Aug 2023
Response from Jacqui Collins on 8 Oct 2023
Thanks for taking time to complete our survey! We hope that we met your expectations and that your stay was great.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jacqui Collins on 29 Aug 2023
We are pleased to hear that you had a great stay at our hotel! Thanks!

8/10 Good

Louise

Stayed 1 night in Aug 2023
Response from Jacqui Collins on 8 Oct 2023
Your feedback is very important to us and we are pleased to know that you had an enjoyable stay at our hotel. We hope to see you again soon!

8/10 Good

Holly

Stayed 2 nights in Aug 2023
Response from Jacqui Collins on 20 Aug 2023
Thank you for taking time to complete our survey. We appreciate your business and hope that you will visit us again in the future.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jacqui Collins on 9 Aug 2023
Thanks for your feedback! We are pleased to know that you had an enjoyable stay with us!

8/10 Good

Emiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot tub
Although the hot tub was advertised and there was no hot tub, the service and appearance was very nice and the hotel was relatively clean
Stayed 1 night in Aug 2023
Response from Jacqui Collins on 9 Aug 2023
Thanks for your feedback! We no longer have the hot tub in the pool area however we do have whirlpool rooms available. We hope to see you again in the future.

10/10 Excellent

Cherryle, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy being in this hotel. It is clean, quiet and comfortable. I enjoy having a refrigerator, microwave and coffee maker. Added bonus is the Bible in the drawer. Nice place to sleep over in my travels.
Stayed 2 nights in Jul 2023
Response from Danielle on 1 Aug 2023
Thanks for your feedback, so happy to hear you enjoyed your stay with us. We hope that you will come visit again!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience starting with check in!
Stayed 1 night in Jul 2023
Response from Danielle on 28 Jul 2023
Thanks for your feedback, come see us again!

10/10 Excellent

Tangie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Danielle on 28 Jul 2023
Thanks for your feedback, glad to hear you enjoyed your stay with us!

10/10 Excellent

Bruce, Owings Mills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful evening here and loved the balcony with water views. Comfortable beds and roomy. It is conveniently located within walking distance to other restaurants and overall, a pleasant time.
Stayed 1 night in Jul 2023
Response from Danielle on 24 Jul 2023
Thanks for your feedback, come see us again!

10/10 Excellent

Cynthia D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most outstanding quality is #1, the clean facilities. #2 The overfriendly staff, especially the from desk (Danielle and Raye) . They went out of their way to accomodate our every need.
Stayed 1 night in Jul 2023
Response from Jacqui on 19 Jul 2023
Thank you for taking time to send us your feedback! We are really pleased to know that we met and exceeded your expectations! We hope to see you again soon.

10/10 Excellent

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed that the pool was indoors and not outdoors because the view would’ve been incredible
Stayed 2 nights in Jul 2023
Response from Danielle on 18 Jul 2023
Thanks for you feedback! Come visit us again!

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Danielle on 16 Jul 2023
Thanks for your feedback, glad to hear you enjoyed your stay!

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay
Stayed 2 nights in Jul 2023
Response from Danielle on 14 Jul 2023
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay with us. We hope that you will consider staying with us again.

8/10 Good

Donald

Stayed 2 nights in Jul 2023
Response from Jacqui Collins on 9 Aug 2023
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Danielle on 8 Jul 2023
Thanks for your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Would stay again!
Stayed 1 night in Jul 2023
Response from Danielle on 8 Jul 2023
Thanks for your feedback. We look forward to your return visit!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay after a wedding we attended. Everything was good.
Stayed 1 night in Jun 2023
Response from Danielle on 27 Jun 2023
Thanks, we appreciate your feedback.