Terrace/patio

Reviews of The Glastonbury Hotel

3 out of 5
The Glastonbury Hotel
4-9 Royal Parade, Eastbourne, England

Reviews

6.8
Rating 10 - Excellent. 32 out of 206 reviews" "
Rating 8 - Good. 73 out of 206 reviews" "
Rating 6 - Okay. 49 out of 206 reviews" "
Rating 4 - Poor. 30 out of 206 reviews" "
Rating 2 - Terrible. 22 out of 206 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Travelled with group
Stayed 2 nights in Jun 2023
Response from reception on 19 Jun 2023
thank you

2/10 Terrible

Tony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Violent disturbance, Safety a major issue.
Where do we begin. Well this was probably one of the worse experiences of a hotel stay we have had. We had a two night stay booked as working in nearby Hastings. We left on the second night at midnight following an attack and disturbance outside the hotel then within the hotel which left us fearing for our safety. The owners were unable to secure the hotel and the front door was forced open and then a number of people were rampaging through the corridors shouting abuse and threatening to burn the hotel down. The police arrived on the scene and once our exit was secured we left immediately. We have been refunded by the owners for the night and do feel that security needs addressing as a matter of urgency. There are obviously a lot of issues within that community. It is only a matter of time before this happens again and someone is seriously hurt It was half term and there were a lot of families staying in the area, although we saw no other guests in this very large hotel. Our room had access to a balcony where the window was not secure and the wooden door to the room was very old and not in good condition. The room was clean but the hotel advertises a bar, restaurant and guest lounge none of which were available to us. We would not recommend this hotel to anyone and will be avoiding the area at all costs. The hotel owners have a responsibility to ensure the safety of guests and accommodation that offers comfort and allows then to get sleep none of which we had.
Stayed 2 nights in Oct 2022
Response from Reception on 2 Nov 2022
Thank you for your review which has been passed on also when you booked you knew it was room only as it said on your confirmation, the guests that had caused the disturbance as you know have been dealt with by the police and will not be welcome here again they like yourselves booked online and should we know that they would be trouble we would not give them a room, as you know we have apologised and returned your payment we would like to take this opportunity to wish you good luck with future bookings

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glastonbury Stay
Standard really. I was allowed to check in a few minutes early, which was great. However the only real downside was having to hand in my keys every time I left the building. Thought this was a bit unnecessary and was told when I came back in the night, if the door was locked, to knock, there was no bell?! Anyway I wasn’t back that late, so it didn’t affect me but it would have been a worry if I had have been. Staff were helpful but a little restrained and one or two didn’t return courtesies, which I put down to maybe cultural differences.
Stayed 1 night in Oct 2022
Response from Reception on 24 Oct 2022
Thank you for your review we appreciate feedback it has been noted

4/10 Poor

Mats

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite OK
Great location. Entire building extremely rundown. Wall-to-wall carpet from anceitn times, etc, but you get what you pay for (it was the cheapest option in Eastbourne these dates...). Bathroom was, however, completely refurbished and a hot shower with good water pressure! A Terrace/balcony, being shared with some 10 other room, in desperate need of maintenance. Helpful staff.
Stayed 2 nights in Sep 2022
Response from Reception on 9 Sept 2022
Thank you for your review which has been passed on and good luck with future bookings

2/10 Terrible

JIE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a horrible stay, lucky only for one night. The room is big, but the mattress is old, dirty and no support, sat on the bed you just sank to the base. Duvet cover is ok but the Duvet itself is lumpy and filthy and the pillows are the same. Once I saw them I decided not to use . Shower is like tears, it takes ages to wash off soap , by the way no shampoo and shower gel only a small soap.
Stayed 1 night in Aug 2022
Response from Reception on 6 Sept 2022
Thank you for your review which has been passed on and good luck with future bookings

10/10 Excellent

Monica

Stayed 1 night in Sep 2022

6/10 Okay

Gareth

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from Tugba on 25 Aug 2022
Thank you for your feedback

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Amazing views,. You cannot top the views from the hotel it’s unreal. super helpful and friendly staff incredible. Really had a great stay
Stayed 2 nights in Aug 2022
Response from Reception on 11 Oct 2022
Thank you for your review we appreciate your comments and hope to welcome you here again very soon

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean and friendly
Tricky start as at first told room was not available but that qas sorted. All the staff were friendly and Welcoming room was basic but Was fine.
Stayed 1 night in Aug 2022
Response from Reception on 15 Aug 2022
Thank you for your review we appreciate feedback it has been noted

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Reception on 15 Aug 2022
Thank you for your review we appreciate feedback it has been noted

6/10 Okay

Claudia

Liked: Cleanliness
Disliked: Property conditions & facilities
Very last minute for somewhere to lay head. Very cheap. Twin room sea view. Plus points sea view in morning doors onto balcony. Clean white towels and sheets Clean bathroom. Bad points. Very very tired hotel. Both in communal areas and rooms. No restaurant just bar area. Wouldnt reccommend if you want more than 2 star
Stayed 1 night in Aug 2022
Response from Reception on 15 Aug 2022
Thank you for your review we appreciate feedback it has been noted

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eastbourne Break.
My stay at Glastonbury was Good. Inexpensive compared to MANY other Eastbourne hotels. An aged hotel , but in a very easy access situation , and superb view to wake to each morning. Traffics a bit noisy , but CANT be avoided , the main stretch road into town. Will be BETTER when or if they develop the restaurant. EXCELLENT DAY MANAGER , name Josep. Portoguese man. Very good Natured. Compliments this person. Mr F. Greer , age 91.
Stayed 1 night in Aug 2022
Response from Reception on 11 Aug 2022
Thank you for your review we appreciate your comments and hope to welcome you here again very soon

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the feel of a hostel rather than than a hotel. Old room, broken furniture and bed. not a pleasant experience. Sheets and towels were clean, but very thin and of low quality.
Stayed 1 night in Jul 2022
Response from Reception on 15 Jul 2022
Thank you for your review which has been passed on and will help with us to sort it out good luck with future bookings

2/10 Terrible

Fiona

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Reception on 24 Jun 2022
Thank you for your review we appreciate feedback Reception

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Reception on 15 Jun 2022
Thank you for your review we appreciate your comments and hope to welcome you here again very soon Reception

6/10 Okay

rachel

Cheap not cheerful
Room did not smell fresh & clean. Road noise due to lack of double glazing. Mattress lumpy.
Stayed 1 night in Jun 2022
Response from Reception on 10 Jun 2022
Thank you for your review we appreciate feedback Reception

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking!
Absolutely awful. I know you get what you pay for but should still be liveable. Whole place smells of cigarettes/damp/BO. Glad it was late spring so had window open all the time. Needs a serious re-furb. Walls and decor marked, cracked and dated. Furniture is all falling apart. Bed so uncomfortable hardly slept. Avoid line the plague. No idea where the higher ratings came from. Unbelievable!
Stayed 3 nights in May 2022
Response from Reception on 11 Jun 2022
Thank you for your review which has been passed on and will help with us to sort it out good luck with future bookings Reception

6/10 Okay

Craig

Business traveller
Basic no frills
On arrival was asked for £500 for our room we had already booked at £314 we where told it was an up grade which we didn't ask for. On showing our booking it was accepted our colleagues who arrived 5 mins later had a similar experience the rooms where clean and comfortable sea view however there was a piece of soap in shower door track when we arrived and was there when we left even though our room had been cleaned as they had left the bottle of cleaner on the sink
Stayed 5 nights in May 2022
Response from Reception on 11 Jun 2022
Thank you for your review which has been passed on

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Reception on 25 May 2022
thank you for your review we appreciate your comments

4/10 Poor

MICHAEL

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Tired and dated
Hotel itself is dated with corridors dark and in need to decoration. Rooms themselves were comfortable although desk service left a lot to be decided. Tried to charge more than website booking and also tried to put my colleague and myself in a family room when we had booked 2 single rooms. Response was “we have upgraded you”
Stayed 5 nights in May 2022
Response from Reception on 11 Jun 2022
Thank you for your review which has been passed on and will help with us to sort it out good luck with future bookings Reception

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glastonbury Hotel Eastbourne
Stayed 1 night in Apr 2022
Response from Reception on 12 May 2022
Thank you for your review we appreciate your feed back

10/10 Excellent

Sasha

Travelled with group
Liked: Staff & service, room comfort
The customer service is excellent!!!!
Stayed 1 night in Apr 2022
Response from Reception on 25 Apr 2022
Thank you for your review

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Siraj

Stayed 1 night in Mar 2022
Response from Reception on 30 Mar 2022
Thank you for your review we appreciate your views

8/10 Good

MR P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room and clean to
Stayed 1 night in Jan 2022
Response from Reception on 4 Feb 2022
Thank you for your review we appreciate your feed back so that we can improv on services provided

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, noisy and falling apart.
Stayed 1 night in Jan 2022
Response from Reception on 7 Jan 2022
Thank you for your review and good luck with your future bookings

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass on this one.
First room offered was unmade with beer bottles left hanging around. Bathroom had been refurbished. No shower gel. Beds are hard.
Stayed 1 night in Dec 2021
Response from Reception on 6 Jan 2022
Thank you for your review we appreciate your comments which which has been passed on to the management who will act on them

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Visting a friend
My stay was ok goid value hotel for the money paid i bit noisy at times late at night in the hotel but other then not ti bad
Stayed 1 night in Dec 2021
Response from Reception on 6 Jan 2022
Thank you for your review we appreciate your comments

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Glastonbury
Perfect and reasonable priced hotel nice spacious rooms
Stayed 1 night in Dec 2021
Response from Reception on 24 Dec 2021
Thank you for your review we appreciate all the feed back and hope to see you again here very soon

6/10 Okay

John

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2021
Response from MK on 28 Nov 2021
Dear John, Thank you for taking your time and rating us 6 out of 10. We are sorry to hear that we could provide you the service as per your expectation on this occasion. We hope on your next stay we should be able to exceed your expectations so to get 10 /10 . Thanks

10/10 Excellent

paul

Stayed 1 night in Oct 2021
Response from Reception on 1 Nov 2021
Thanks for staying with us we appreciate your feedback

4/10 Poor

Alex

Stayed 5 nights in Oct 2021
Response from Reception on 1 Nov 2021
Thanks for staying with us we appreciate your feedback we'll work hard to fix the issue you experienced. Thank you

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaside Visit.
I unfortunately suffered blistered toes. The Manager Jose , a most attentive man from.. Venezuela was extremely attentive. He drove me to s drop in Centre and waited , then came back and collected me as well Who could ask more? He is to be commended. Articulate and kind. He even found time after his days I er , to put s bet on for me. An amazing Venezuelan Man. Man of the Month.
Stayed 1 night in Oct 2021
Response from Reception on 26 Oct 2021
Thanks for staying with us we appreciate your feedback

6/10 Okay

Stanley

Disliked: Property conditions & facilities
Clean but dated
We had a good week at Eastbourne and were comfortable at the Glastonbury. The hotel was in need of an update but in saying that our sea view room was clean. Water pressure was lacking on the 3rd floor, so the toilet fill up was very slow and the shower was hot but not very powerful. The hotel is slightly overpriced for the facilities available but its seafront position does compensate somewhat for this. We wouldn't rule out returning to the Glastonbury but would initially look for a more modern seafront stay.
Stayed 7 nights in Sep 2021
Response from Reception on 19 Oct 2021
Thanks for staying with us we appreciate your feedback

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reception on 14 Oct 2021
Thanks for staying with us we appreciate your feedback

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was recently renovated, with new bed and a new 3 piece washroom (ensuite). Comfortable.
Stayed 2 nights in Sep 2021
Response from Reception on 6 Oct 2021
Thanks for staying with us we appreciate your feedback

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Eastbourne Event Stay Oct 2021
We stayed here to attend a local function. Checked in no problem. The old fashioned elevator was just about working and requires a swing door and a slide gate to open, not easy with luggage. Our room on the third floor was small and with basic furnishings but clean. Air con was very good and so was the sea view. The bathroom had a shower which was weak and temperate. There was no food available and a limited bar. Generally felt a bit dilapidated but served it's purpose.
Stayed 1 night in Oct 2021
Response from Reception on 5 Oct 2021
Thanks for staying with us we appreciate your feedback we'll work hard to fix the issues you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Very difficult to communicate with staff who
Stayed 2 nights in Oct 2021
Response from Reception on 6 Oct 2021
Thanks for staying with us we appreciate your feedback we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were very nice. I very like the location. I enjoy my stay. Thank you.
Stayed 3 nights in Sep 2021
Response from Reception on 1 Oct 2021
Thanks for staying with us we appreciate your feedback Reception

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities
Eastbourne
Hotel was grubby and in need of work. Location superb but the room was poor. Sheets and towels clean but no pillow protectors . No clothes hangers in wardrobe and TV didn't work . Only stayed one night so not too bothered re TV.
Stayed 1 night in Sep 2021
Response from Reception on 29 Sept 2021
Thanks for staying with us we appreciate your feedback we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Terry

Business traveller
Stayed 1 night in Sep 2021
Response from Reception on 21 Sept 2021
Thanks for staying with us we appreciate your feedback

6/10 Okay

Thelma

Good
Stayed 1 night in Sep 2021
Response from Reception on 16 Sept 2021
Thanks for staying with us we appreciate your feedback

10/10 Excellent

Zinaida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff.
Stayed 3 nights in Sep 2021
Response from Reception on 15 Sept 2021
Thanks for staying with us we appreciate your feedback

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator is an experience in itself. Need to water outdoor flowers a bit more and sweep outside space more often
Stayed 1 night in Sep 2021
Response from Reception on 7 Sept 2021
Thanks for staying with us we appreciate your feedback

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great value for money.
Stayed 2 nights in Sep 2021
Response from Reception on 7 Sept 2021
Thanks for staying with us we appreciate your feedback and hope to see you again

6/10 Okay

Megan

Travelled with family
Liked: Room comfort
Stayed 3 nights in Aug 2021
Response from Reception on 7 Sept 2021
Thanks for staying with us we appreciate your feedback

4/10 Poor

Mandy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was a bit disappointing walls so thin it was as though the person next door and above was in my room. I accept that these have been challenging times for hoteliers and I understand that they are improving the rooms but my experience apart from all the friendly wonderful staff unless I could guarantee a better room for now I would not stay again.
Stayed 2 nights in Aug 2021
Response from Reception on 7 Sept 2021
Thanks for staying with us we appreciate your feedback we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Joshua

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Reception on 17 Sept 2021
Thanks for staying with us we appreciate your feedback

6/10 Okay

Joanne

A
Stayed 7 nights in Aug 2021
Response from Reception on 17 Sept 2021
Thanks for staying with us we appreciate your feedback