Double and Single room | Desk, free WiFi, bed sheets

Reviews of Citrus Hotel Eastbourne by Compass Hospitality

3 out of 5
Citrus Hotel Eastbourne by Compass Hospitality
King Edward's Parade, Eastbourne, England

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 437 reviews" "
Rating 8 - Good. 181 out of 437 reviews" "
Rating 6 - Okay. 93 out of 437 reviews" "
Rating 4 - Poor. 28 out of 437 reviews" "
Rating 2 - Terrible. 20 out of 437 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Once was enough
The hotel was care worn and rather shabby, the view was fine and it was possible to see the sea but the window wouldn't quite shut properly and thus the room was cold, the bed was lumpy and the room was very low grade
Stayed 1 night in Nov 2021
Response from ella on 9 Dec 2021
Thank You For Your Feedback!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Kirstie on 22 Nov 2021
Thank you for your feedback!

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only the name of the hotel is nice. cold rooms, dirty carpet, stewed sink, you have to ask them to turn on the heating, they answer that someone said it was hot. I do not recommend this hotel. I give -3 stars.
Stayed 2 nights in Nov 2021
Response from Ella on 21 Nov 2021
Thank you for your feedback!

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 7 nights in Nov 2021
Response from Steven on 15 Nov 2021
Dear Michael Thank you for your great feedback. we look forward to welcoming you again. King Regards Steven Terrett Parks Operations Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2021

8/10 Good

Stephen

Liked: Staff & service, room comfort
Lovely stay , fab staff
Lovely stay , decoration could do with a revamp Staff very friendly and really helpful nothing to much trouble for them . Very comfortable room will be staying again . With parking was raining didn’t get out on time to scratch off permit and got a parking ticket £25 so beware don’t forget to scratch off parking permit .
Stayed 2 nights in Oct 2021
Response from Rika on 3 Nov 2021
Hi Stephen Thank you so much for your feedback. We are very happy that you enjoyed your stay and hope to welcome you back soon. Kind Regards Rika

6/10 Okay

Mohamad feras

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021
Response from Rika on 3 Nov 2021
Thank you so much for taking the time to review us.

6/10 Okay

Dean

Business traveller
Disliked: Cleanliness
Bargain but could do a lot better
I have stayed here before and it’s a decent hotel, however, the cleanliness of the bathroom left a lot to be desired, when I shut the siding door inside the bathroom there was some considerable debris that had been missed in the corners and the dark scum around the wet room drain I avoided at all costs. We were unfortunate to encounter a fire alarm at 4.45am which after getting dressed turned out to be a false alarm. Not really a welcoming place but well priced nevertheless - could do better
Stayed 1 night in Oct 2021
Response from ella on 30 Oct 2021
Thank you for your feedback!

6/10 Okay

MD NAYIM HUSSAIN

Stayed 1 night in Oct 2021
Response from ella on 30 Oct 2021
Thank you for yout feedback!

10/10 Excellent

lisa

Travelled with family
Liked: Staff & service, room comfort
Great budget hotel
Was a very pleasant stay with lovely staff. Breakfast was lovely. Family room was great size with part for the bunk beds. The room was clean but tired. The carpets could do with being replaced. For the price i thought it was great. They had a games room downstairs as well.
Stayed 1 night in Oct 2021
Response from Ella on 29 Oct 2021
Thank you for your feedback!

8/10 Good

mr.kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from ella on 27 Oct 2021
Thank you for your feedback!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaview
Reasonable and comfortable, sea f4ont hotel
Stayed 1 night in Oct 2021
Response from ella on 27 Oct 2021
Thank you for your feedback!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ella on 18 Oct 2021
Thank you for your feedback !

4/10 Poor

Rosaleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Our booking was changed within a week of making the booking through hotels.com as the family suite we had booked was booked out to someone else apparently. Emails to confirm the changes were requested twice and never came. In hindsight this should have been a warning of what was to come and we should have cancelled the stay. On arrival the hotel was tired, dirty and in poor state of repair. Staircases and hallways were filthy had not been hoovered in a very long time. The decor both inside and out was tired and in need of improvement. The doorbell to access the hotel after 11pm had been stolen. Bed linen was clean, shower lacked pressure and the walls and carpet in the bedroom were dirty and uncared for to the point you needed to wear shoes or socks at all times in the room. Breakfast room again needed a a bit of tlc. Breakfast was ok staff friendly.
Bedroom wall had very large patch of damage
Bedroom wall had very large patch of damage
Bedroom floor was filthy
Stayed 1 night in Oct 2021
Response from joseph on 15 Oct 2021
Thankyou for your feedback!

6/10 Okay

Kerryann

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2021
Response from Kirstie on 5 Oct 2021
Thank you for your feedback!

8/10 Good

QUIN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fine for the price
Very convenient location and staff fairly friendly. Overall okay for the cost. Would suggest 2star not 3star rating !
Stayed 4 nights in Sep 2021
Response from Kirstie on 5 Oct 2021
Thank you for your feedback!

8/10 Good

EM

Liked: Cleanliness, staff & service, room comfort
Very nice but could use a refresh
Staff were very welcoming and helpful and the rooms are large and light. Breakfast room very nice. Hotel could do with a bit of renovation and refresh all around though.
Stayed 1 night in Sep 2021
Response from Ella on 1 Oct 2021
Thank you for your feedback!

10/10 Excellent

Tabitha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Hotel Choice!!
Was here for a friend's wedding and needed a budget-friendly hotel that was clean and welcoming...and that's exactly what we got!! Really lovely, attentive and friendly staff, lovely fresh-cooked breakfast each morning and a clean room with a beautiful sea-view...what more could we want??!! Thank you!!
Stayed 2 nights in Sep 2021
Response from Ella on 9 Sept 2021
Thank you for your feedback!

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location brill staff little outdated hotel
Very pleasant stay. Whilst so updating and remedial work needs doing . This is vastly remedied by the professionalism of the stay. All friendly and curtious each and everyone worked hard to make our stay a pleasing experience. The breakfast was very good and real value for money. Would definitely stay there again . Good location and brill staff especially our initial receptionist Sharon who throughout our stay went over and above . But then all staff were brill just Sharon had that little extra edge
Stayed 4 nights in Sep 2021
Response from Ella on 9 Sept 2021
Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Thanks to all for a comfy stay
Hotel could do with a "spring clean" and a lick of paint in some parts but otherwise all was good. The staff in particular were all friendly and helpful and the breakfast was exceptional. Thanks to all concerned
Stayed 1 night in Sep 2021
Response from Ella on 9 Sept 2021
Thank you for feedback!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Louise on 5 Sept 2021
Thank you for your feedback Vicki. We would be happy to have you back sometime!

10/10 Excellent

Eufrecina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Daciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Eastbourne
We had a fantastic time at Citrus Hotel in Eastbourne and all the staff made our honeymoon memorable. Thank you so, so much! When we arrived, we were welcomed by the wonderful hotel manager, Mrs Rika Robertson, who was really kind and friendly and gave us a beautiful room with sea view. Also, we loved our breakfast which was delicious and varied. The stars of the show in the restaurant were Nancy, George and Kirsty- they gave us the best customer service and were very attentive. You all spoilt us rotten during our stay at Citrus Hotel and we're really grateful. Thank you everyone! We cannot wait to go back!
Stayed 2 nights in Aug 2021
Response from Rika on 29 Aug 2021
Dear Daciana Thank you so much for such a kind review. We are so happy that you enjoyed your stay and the we could make your honeymoon memorable. I will definitely forward your comments to the breakfast team. I do hope you will return in future. Kind Regards Rika

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
The greeting received on arrival was excellent ,very efficient, once realised that I was disabled before I requested the staff member (south African accent),changed the room to a more suitable location. Even after a long shift she and colleague were still very helpful ansd smiling ,gave the impression of being happy at work which affects the experience of guests. Thank You for a better experience than expected especially for price paid.
Stayed 1 night in Aug 2021
Response from Louise on 28 Aug 2021
Hi there, thank you for a kind review! We're glad you had a good experience and hope you'll visit us again sometime. Kind regards

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service
Staff are very accommodating and friendly and approachable. Good wifi connection and breakfast is good but not included in the booking have to pay additional should really for free. Lift isn’t working during our stay. Only bath towel are being change so we have to buy toiletries.
Stayed 2 nights in Aug 2021
Response from Louise on 27 Aug 2021
Hi Cheryl, thank you for taking the time to leave us this feedback. We are glad you enjoyed your stay and apologize for the issues you experienced with the elevator, we can assure you we now have this fixed and hope we can welcome you back sometime! Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Theresa on 24 Aug 2021
Thank you for your feedback.

8/10 Good

Norman

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Rika on 21 Aug 2021
Thank you so much for your rating

8/10 Good

Brian

Stayed 2 nights in Aug 2021
Response from Ella on 17 Sept 2021
Thank you for your feedback!

8/10 Good

patryk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Value for money, Good location, Pet friendly.
This Hotel is value for money, pet friendly but it’s 20£ extra a night, room was clean but bathroom floor pretty old and some silicone black off mould, entrance and hall untidy need proper vacuuming looks like not been done for weeks, restaurant a bit sticky too nice coffee machine though breakfast tiny. But stuff very friendly and helpful. With a bit more attention to details this Hotel could be so much better.
Stayed 2 nights in Aug 2021
Response from Louise on 21 Aug 2021
Hi Patryk, thank you for taking the time to leave us this feedback. We'd be delighted to have you back sometime. Kind regards.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotels.com only care about commission
I arrived at a run down property which does not resemble photos. Water stains on reception ceiling, loose dangerous floor tiles leading to reception The room had a broken bed base, mattress felt of only springs & bedding torn & filthy. Tv did not work as socket hanging out of the wall. Light above bed flashing so could not use. Window was also broken so was nailed shut, meaning no fresh air. Hot sticky room which has not been aired for a very long time. Dirty underwear under the bed. We obviously could not stay for the booked break so left early. The owner agreed to a refund but hotel.com still charged me their commission even though we could not stay
Stayed 2 nights in Aug 2021
Response from Rika on 21 Aug 2021
thank you for your feedback

10/10 Excellent

Ashley

Stayed 1 night in Aug 2021
Response from Ella on 17 Sept 2021
Thank you for your feedback!

6/10 Okay

Douglas

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel or Hostal?
This hotel should be avoided. The Hotel is dirty, tired and very noisy.I think that it is more of a hostel than a hotel. Shower didn't drain, there was 'matter' own the side of the bed and you could only get 3 pillows for 2 people as 'they'd run out of pillows' Really. The owners,Compass, should be ashamed that they are providing a substandard product. I'll be writing to them seeking recompense. The Staff were nice considering.
Stayed 1 night in Aug 2021
Response from Louise on 21 Aug 2021
Hi Douglas, I am sorry for the issues you experienced and will be sure to pass this onto the relevant departments. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ella on 17 Sept 2021
Thank you for your feedback!

8/10 Good

franz

Stayed 2 nights in Aug 2021
Response from Ella on 17 Sept 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay for two nights. Parking was affordable we paid £2 everyday for car parking .staff was polite and friendly. Breakfast was nice .
Stayed 2 nights in Aug 2021
Response from Rika on 10 Aug 2021
Thank you so much for such a kind review. We are very happy you enjoyed your stay. We hope to welcome you back in future. Kind Regards Rika

8/10 Good

Romas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very pleasant and friendly. Room was big size. Breakfast fresh. Just Few remarks- please polished glasses and cutleries. And house keeping have to more and often clean floors and carpets. :)
Stayed 1 night in Aug 2021
Response from Ella on 5 Aug 2021
Thank you for your positive feedback. We hope to see you again. Kind Regards, Ella

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Louise on 11 Sept 2021
Hi Gary, we are sorry to see such a low rate and hope that you raised your issues with us here at the property so our staff could try to accommodate you as well as possible.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom. Quiet, apart from stomping about by people in the room above for a while. Great view from floor to ceiling windows. Strange and rather overwhelming wall paper and black ‘chandeliers’ cheap furniture but the room was very clean and had a king size bed.
Stayed 1 night in Aug 2021
Response from Ella on 5 Aug 2021
Thank you for the positive feedback. We hope to see you again. Kind Regards, Ella

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Louise on 31 Jul 2021
Hi Wendy, thank you for a great review! We'd love to have you back sometime Kind regards

2/10 Terrible

Lusharnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hugh hurts to say!
Well, safe to say it was bad the room wasnt as good as i expected i had to leave due to bad conditions and stuff going on and didnt get my refund for the night i didnt stay which was horrible, horrible service.
Stayed 2 nights in Jul 2021
Response from Rika on 30 Jul 2021
Hi Lusharnna Thanks for taking the time to leave some feedback. Unfortunately I can't trace your booking and can't respond to your email properly due to the fact that I don't have any details. No issues were forwarded to me. If you could get in contact with me I could look into this. Kind Regards Rika Robertson Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
First trip to Eastbourne!
Great service room was cleanish, carpets are in need of an uplift and the floor could have hovered properly as we had dirt on one corner when we entered. Great breakfast, parking outside hotel £2 charge! Great view. Overall it was a great stay for me and my family.
Stayed 1 night in Jul 2021
Response from Louise on 23 Jul 2021
Hello, thank you for the lovely review! We hope to have you back sometime. Kind regards, Louise

8/10 Good

Vicky

Stayed 4 nights in Jul 2021
Response from Louise on 23 Jul 2021
Hi Vicky, thank you for your feedback! Kind regards, Louise

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2021
Response from Liam on 11 Jul 2021
Thank you very much for the positive feedback. We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1 night
Get what you pay for.....friendly, helpful staff but room was very basic and decor was very bland. Slightly uncomfy ned but generally clean Ok for a night
Stayed 1 night in Jun 2021
Response from Rika on 20 Jun 2021
Thank you for your review

6/10 Okay

Sayeedah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Rika on 20 Jun 2021
Thank you for your review

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family.
Lovely hotel with friendly service. Good location - close to town centre and beach.
Stayed 1 night in Jun 2021
Response from Rika on 15 Jun 2021
Dear Katja Thank you so much for such a lovely review. We hope to be welcoming you back soon. Kind Regards Rika

8/10 Good

John

Travelled with group
Liked: Staff & service
Get what you pay for, free WiFi was lacking, same as decor!!!!
Stayed 1 night in Jun 2021
Response from Rika on 15 Jun 2021
Dear John Thank you for your feedback Regards Rika

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Reception on 1 Jun 2021
Hi Sarah, Thank you for your review score. Kind Regards.

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good and we will be back soon as we can for long time
Stayed 1 night in Mar 2021
Response from Rika on 29 Mar 2021
Dear Dean Thank you very much for such a lovely review. We hope to welcome you back soon and look forward to it. So happy you enjoyed your stay. Regards Rika