Ratings based on 50 verified reviews

3.5 out of 5
87% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 6 Oct 2019
I stayed with my mum for one night in a twin bedroom. Service was not up to standard and poor disabled access. My mum and I are both disabled and struggled with our walking sticks and bags up the front steps and went into a very tiny lift. The room and hotel was not up to standard and especially not suitable for and asthmatic person like myself. I struggled to get in and out of the bath and in the sleeping area there was water marks and mould above the windows as well as the light area on the ceiling. When my mum went downstairs to see if we can have a different room no one available on reception (no bell either). I was in our reception room for on the verge of an asthma attack and was trying to control my breathing. This morning when checking out again no one on reception to greet us out. Especially cooked breakfast wasn't available only continental breakfast. Bath was too high for me to get in and out off and only one plug socket by the mirror and table. Also features small lighting starting to come off the walls above the beds. Overall despite being an old building this needs to be up to date and more suitable for the disabled (assessable rooms etc) and no water marks, mould and damps in the rooms to stop any further asthmatics having a asthma attacks. Would not stay here again, avoid this hotel.
1 out of 5
by a verified traveller

Posted 6 Oct 2019
Alexandra hotel Eastbourne I stayed with my mum for one night in a twin bedroom. Service was not up to standard and poor disabled access. My mum and I are both disabled and struggled with our walking sticks and bags up the front steps and went into a very tiny lift. The room and hotel was not up to standard and especially not suitable for and asthmatic person like myself. I struggled to get in and out of the bath and in the sleeping area there was water marks and mould above the windows as well as the light area on the ceiling. When my mum went downstairs to see if we can have a different room no one available on reception (no bell either). I was in our reception room for on the verge of an asthma attack and was trying to control my breathing. This morning when checking out again no one on reception to greet us out. Especially cooked breakfast wasn't available only continental breakfast. Bath was too high for me to get in and out off and only one plug socket by the mirror and table. Also features small lighting starting to come off the walls above the beds. Overall despite being an old building this needs to be up to date and more suitable for the disabled (assessable rooms etc) and no water marks, mould and damps in the rooms to stop any further asthmatics having a asthma attacks. Would not stay here again, avoid this hotel.
3 out of 5
by a verified traveller

Posted 28 Sep 2019
In a good position on the seafront. However the room was very overpriced for what i got. The place is very tired and wants updating especially the shower facilities. Would not stay here again unless it was much much cheaper
5 out of 5
by a verified traveller

Posted 13 Sep 2019
The hotel is a beautiful old building with some orignal features but needs some updates.. the staff are excellant and friendly.. i woukd recommend the hotel for the staff alone... excellent
3 out of 5
by a verified traveller

Posted 15 Jul 2019
The view from the rooms at the front of the hotel are great. The hotel is quite dated and needs TLC in many areas but that is probably reflected by the fact it is graded 2 stars. Staff are friendly and helpful. Parking is in nearby parking bays using parking permits obtainable from the hotel at a cost of £1 per day.
3 out of 5
by a verified traveller

Posted 1 Jul 2019 on Hotels
Service was wonderful. A small, overworked and efficient staff are the only bright spot in this faded, old hotel. Breakfast was diabolical. Everything is cooked in advance so it arrives practically before it is ordered. Do not expect the egg yolks to be liquid nor the toast warm. There is no fresh fruit, yogurt, croissants, etc. Apparently, the hotel will get a complete renovation next spring, meanwhile go elsewhere.
5 out of 5
by a verified traveller

Will be back!

Posted 25 Jun 2019 on Hotels
A nice friendly hotel, conveniently situated. Would use again.
3 out of 5
by a verified traveller

Posted 14 Jun 2019
Seaview was nice but the hotel needs upgrading . Masonry was falling off the building . Antiquated shower . And the furnishings in the room was very out dated .
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 7 Jun 2019 on Hotels
5 out of 5
by a verified traveller

single sea view room

Posted 2 Jun 2019 on Hotels
Very nice staff, shower could have been a little faster running, although used to new power showers now and would have liked a fridge for milk. view was very good from the seaview room nice room overall had a hair dryer and a bible and books and games down stairs to play/ read. Near the lifeboat shop