Free daily cooked-to-order breakfast

Reviews of Embassy Suites Syracuse

3.5 out of 5
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 830 reviews" "
Rating 8 - Good. 172 out of 830 reviews" "
Rating 6 - Okay. 85 out of 830 reviews" "
Rating 4 - Poor. 61 out of 830 reviews" "
Rating 2 - Terrible. 55 out of 830 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
Stayed 1 night in Mar 2024
Response from Nicole on 26 Mar 2024
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

8/10 Good

John, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 19 Mar 2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Jen

Travelled with family and small children
Liked: Amenities
Friendly, informative staff. Very welcoming.
Stayed 1 night in Mar 2024
Response from Nicole on 14 Mar 2024
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Joe

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 14 Mar 2024
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
Stayed 1 night in Mar 2024
Response from Nicole on 12 Mar 2024
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 Okay

Robert and Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
Stayed 1 night in Mar 2024
Response from Nicole on 12 Mar 2024
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 Excellent

Janesha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice
Stayed 1 night in Mar 2024
Response from Nicole on 5 Mar 2024
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 Terrible

Desley

Stayed 1 night in Mar 2024
Response from Nicole on 23 Mar 2024
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
Stayed 2 nights in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 Excellent

Sherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

8/10 Good

shakirra

Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous front desk.
Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you had a great encounter with our front desk. We look forward to welcoming you back in the near future.

4/10 Poor

Elton

Disliked: Cleanliness
There was dog hair and long black people hair all over comforter. Bathroom had hair in tub and all over floor. Breakfast was out of everything. They do not keep up with plates, toaster stuff or fruit.
Stayed 2 nights in Feb 2024
Response from Nicole on 13 Feb 2024
Thank you for taking the time to share your experience with us. We are so sorry we did not meet your expectations. That is not the standard here and i will share this with the department heads so we may do better. We hope you'll consider staying with us again soon.

6/10 Okay

Natasha, Kalkallo

Travelled with family
Disliked: Staff & service
It was okay but not great. Reception staff were not very polite and our room had a leaking toilet and didn’t flush at all. Took them four days to move us to a new room
Stayed 8 nights in Jan 2024
Response from Nicole on 8 Feb 2024
Thank you for taking the time to share your experience about you stay. This is not at all the standard here and we deeply apologize about the toilet issues. We hope to welcome you back in the near future.

10/10 Excellent

Nes

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.period
Stayed 1 night in Feb 2024
Response from Nicole on 6 Feb 2024
Thank you for taking the time to share your experience about your stay. We are so thrilled that your enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Jamie

Travelled with partner
Liked: Amenities
This property looks amazing and beautiful. The whole hotel smelled great and our room was so warm and comfortable. It was a perfect stay to get some rest after a long flight. Would highly recommend
Stayed 1 night in Jan 2024
Response from Nicole on 31 Jan 2024
Thank you for taking the time to share your experience about your most recent stay at Embassy Suites. We are so thrilled you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Sabnam

Stayed 2 nights in Jan 2024
Response from Nicole on 21 Mar 2024
Thank you for taking the time to share your experience about you recent stay. We are so happy to see that you enjoyed your stay. Please let us know how we can earn a 5 on your next visit. We hope to welcome you back soon.

10/10 Excellent

Jayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice staff was excellent and polite. Breakfast was actually very good especially comparing it to other hotels. Really liked the jalapeño bacon omelet.
Stayed 2 nights in Jan 2024
Response from Nicole on 31 Jan 2024
Thank you for taking the time to share your experience about your most recent stay at Embassy Suites. We are so glad you enjoyed breakfast. We look forward to welcoming you back soon.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free breakfast and complimentary 2 dinner drinks very clean and modern huge rooms nice place
Stayed 5 nights in Jan 2024
Response from Nicole on 27 Jan 2024
Thank you for taking the time to share about your most recent stay with us. We are thrilled that you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole on 27 Jan 2024
Thank you for taking the time to share about your most recent stay with us. We are thrilled that you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Good

Patricia

Travelled with partner
Good Place :)
Stayed 1 night in Jan 2024
Response from Nicole on 23 Jan 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see that you enjoyed your stay. We look forward to welcoming you in the near future.

10/10 Excellent

Mike

Stayed 2 nights in Jan 2024
Response from Suzzy on 3 Feb 2024
Thank you for taking the time to share your experience about your recent stay with us. We are so thrilled to see that you enjoyed your stay with us. We look forward to seeing you again

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled to see that enjoyed your time with us. We look forward to welcoming you back in the near future.

8/10 Good

Renee, Jacksonville

Stayed 1 night in Jan 2024
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled to see that enjoyed your time with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled to see that enjoyed your time with us. We look forward to welcoming you back in the near future.

6/10 Okay

Smitha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our last stay at the hotel was not as clean as the previous stay. There was a used sanitary napkin left in the bathroom and the breakfast area was not cleaned between uses. We had to clean it ourselves before we could eat. We were also staying on the 5th floor but we could smell the omelets by 5:30am in our rooms. Hopefully steps can be taken to keep the smells out of the rooms especially if they are as strong as they are to wake people up.
Stayed 1 night in Dec 2023
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience about your recent stay with us. I deeply apologize for the issues you had during your stay. I will pass this information on to our department heads so we may do better. We look forward to welcoming you in the near future.

2/10 Terrible

Georgia

Stayed 1 night in Dec 2023
Response from Nicole on 20 Jan 2024
Thank you for taking the time to share about your experience with us. We are deeply sorry you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 Excellent

Shanel

Travelled with family
Stayed 1 night in Dec 2023
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled to see that enjoyed your time with us. We look forward to welcoming you back in the near future.

4/10 Poor

christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
traditions ruined
so the rooms are definitely in need of updates. especially the edges and floors. the beds wrre comfy to fleep on but the bed itself was thrown together. i couldn't say that it was even clean bedding. there was no fresh smell to anything. the lack of cleaning was a disappointment. we booked for Christmas eve and Christmas because it was a childhood thing my family has done for years and a tradition i wanted to give my children. but i can say that we were spoiled with the los angelas embassy and so id say not all embassy suites are the same. we paid almost 800 for the stay and were told no breakfast on Christmas the day of and given sacks with well see the pictures. the fllors to the rooms need a good cleaning as your feet will get black with dirtiness of the carpet. there is honestly no way id ever stay there again. i looked at the reviews from other people and wonder what standards they held the place to cause it honestly was nothing like the comments stated. maybe they just had the luck of staying in a newer suite. it wont let me add pictures bur in my google review there are the pictures .
Stayed 2 nights in Dec 2023
Response from Nicole on 26 Dec 2023
Thank you for taking the time to share your experience about your recent stay. We deeply apologize for the condition of your room. This is not the standard here and our housekeepers work hard to make sure all rooms are clean and ready for our guests. We hope you consider staying with us again. Happy holidays.

10/10 Excellent

Ekaterina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on 26 Dec 2023
Thank you for taking the time to share your experience about your recent stay. We are so thrilled that you enjoyed your stay. We look forward to welcoming you again. Happy holidays.

10/10 Excellent

Tyneshia

Stayed 1 night in Dec 2023
Response from Nicole on 26 Dec 2023
Thank you for taking the time to share your experience about your recent stay. We are so thrilled that you enjoyed your stay. We look forward to welcoming you again. Happy holidays.

10/10 Excellent

Ramus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nicole on 23 Dec 2023
Thank you for taking to the time to write about your most recent stay. We are so thrilled you enjoyed your stay. We look forward to seeing you again.

2/10 Terrible

Danisha

Stayed 1 night in Dec 2023
Response from Nicole on 13 Jan 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay. Was there anything we can do to improve your experience? We look forward to welcoming you back in the near future.

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seriously comfortable beds and rooms! Best pillows ever!
Stayed 1 night in Dec 2023
Response from Nicole on 16 Dec 2023
Thank you for taking to time to share your experience about you recent stay. Im thrilled to hear you were comfortable during your stay. We hope to welcoming you back in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for shopping in the Syracuse area!
Response from Nicole on 13 Feb 2024
Thank you for taking the time to share your experience with us. We are so thrilled to see that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is gorgeous. The lobby and common spaces are comfortable and inviting. The breakfast was great and we were impressed with the size of the room for the price.
Stayed 1 night in Nov 2023
Response from Nicole on 9 Dec 2023
Thank you for taking the time to share your experience. We appreciate your great comments and are so happy to hear you enjoyed your stay.

6/10 Okay

Megan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The lobby, the front desk staff and the breakfast made to order eggs were excellent. The pool was nice for the kids. We travelled a long distance in treacherous weather and got in a bit later, around 6:30pm. We were told at the desk that the bar and restaurant were open until 10:00 so we decided to let the kids burn off some energy in the pool until 7:30. Once they showered, we made our way down to order drinks and food only to be told because the bar wasn’t busy the staff were going home early and the kitchen was now closed. We didn’t want to go back out in the garbage weather especially with the kids being wet now to find food. When we went into the pool the bar was full so this really boggled our mind. The bartender obviously just wanted to go home. The room was okay. It wasn’t very clean with dust bunnies gathered in corners. The pump bottle fell off the wall in the shower and the hardware in the bedroom area was falling off the wall. Considering the price we paid for a Monday night, this was a massive disappointment. We won’t stay again and definitely would not recommend staying here to anyone.
Stayed 1 night in Dec 2023
Response from Nicole on 16 Dec 2023
Thank you for you sharing about your recent stay with us. I am deeply sorry that the bar closed early. This is in no way acceptable. We hope you consider staying with us again.

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 9 Dec 2023
Thank you for taking the time to share your experience with us. I am so glad to see that you enjoyed your stay with us. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and offered a bar and dining area. It was really nice,
Stayed 1 night in Nov 2023
Response from Nicole on 9 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate your kind comments. I am so glad you enjoyed your stay and we look forward to welcoming you back in the not too distant future.

10/10 Excellent

kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabby, jamal & amy are sooo nice. Thank you for everything you do. Breakfast is always so good.
Stayed 5 nights in Nov 2023
Response from Nicole on 2 Dec 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. I will share your comments with them as they love to hear it. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Paula

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with my pug, Frank for Thanksgiving. We were both treated with great hospitality. My only complaint is that my third floor room was a constant 83 degrees, despite resetting the thermostat and turning on air conditioning. Frank liked the warm room.
Stayed 3 nights in Nov 2023
Response from Nicole on 2 Dec 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. My apologies on the warm room but i am so thrilled that Frank enjoyed it. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Melanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicole on 2 Dec 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Genevieve

Travelled with family
Disliked: Cleanliness, staff & service
We arrived in our room and discovered that the toilet had not been cleaned. Had to ask for someone to come and do it. At the breakfast they had no eggs so omelet station was closed. We stayed 2 nights and after our 1st night no one came to clean the room- they forgot us. For the price we paid found it was not worth it.
Stayed 2 nights in Nov 2023
Response from Nicole on 2 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very quiet.
Stayed 1 night in Nov 2023
Response from Nicole on 17 Nov 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores and awesome comments. Thank you it shows us that we are doing a good job. . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great accommodations!
Response from Nicole on 17 Nov 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores and awesome comments, I will be sure to let the team know. Thank you it shows us that we are doing a good job. . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 Good

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. The room could of been cleaner but it was minor concerns.
Stayed 1 night in Nov 2023
Response from Nicole on 17 Nov 2023
I am so sorry you found your bathroom was not up to par. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to see see you again to ensure you have the best travel experience ever.

2/10 Terrible

Eileen, New York

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room and bathroom were filthy. Management was not responsive. Do yourself a favor and choose another hotel in this desolate section of East Syracruse.
Stayed 1 night in Nov 2023
Response from Nicole on 17 Nov 2023
I am so sorry you found your stay not up to par. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to see see you again to ensure you have the best travel experience ever.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Nicole on 17 Nov 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores and awesome comments, I will be sure to let the team know. Thank you it shows us that we are doing a good job. . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nicole on 17 Nov 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores and awesome comments. Thank you it shows us that we are doing a good job. . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nicole on 4 Nov 2023
Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, I will be sure to share this with my staff. Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.