Spa

Reviews of The White Hart Hotel

3 out of 5
The White Hart Hotel
55 High Street, Lewes, England

Reviews

6.0
Rating 10 - Excellent. 86 out of 872 reviews" "
Rating 8 - Good. 223 out of 872 reviews" "
Rating 6 - Okay. 234 out of 872 reviews" "
Rating 4 - Poor. 188 out of 872 reviews" "
Rating 2 - Terrible. 141 out of 872 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Marilyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It is closing within 2 weeks. Sold. For major refurbishment. It needs it
Stayed 1 night in Oct 2023

4/10 Poor

Romain

Stayed 2 nights in Oct 2023

2/10 Terrible

Martin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Dave

Disliked: Staff & service, property conditions & facilities
Never again
Dirty mirror in bathroom door didntshut properly either bath mat so old i wouldnt use as a floor cloth !! No heating or extra blankets asked for extra pillow was told didnt know where they were !! Window didnt close properly and had a crack all along the window frame too .obnoxious night porter no people skills and abruptly told my daughter she couldn't keep going outside for a cigarette but this was the only time she went out!!!! Said hotel shuts at 11 sorry but thought it was a hotel not a prison !! Breakfast poor coffee cheap no fruit .hotel needs a large overhall big time .and put some bloody heating on !! Stay here at yr own peril !!!!
Stayed 1 night in Oct 2023

6/10 Okay

Chris

Business traveller
Disliked: Property conditions & facilities, room comfort
Poor.
No hot water through shower. T.V had to be fixed. Toilet leaked. Bathroom light did not work when i arrived. Uncomfortable Bed. Breakfast was poor. I will not stay here again. Very overrated.
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five hundred years old! Possibly haunted. Thomas Paine hung out here. My room walls had Tudor beams. The tv was small, but who needs television when you’re in Lewes? Carpet could use a wash, but they’ve definitely moved beyond the rushes on the floor stage of things. Conveniently located. Nice staff. Continental breakfast was great for a fall weekday. Plenty of toasties.
Stayed 1 night in Oct 2023

2/10 Terrible

Jamess

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful.
Alas, this was the worst hotel I've seen for many years. It is in a great old building with a fascinating history, but has been run into the ground. It is dirty, squalid, damp, malodorous and depressing.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Lewes
Unfortunately it feels a little tired and lethargic, needs updating but could be so much more. Nice town location and close the Lewis castle.
Stayed 1 night in Oct 2023

6/10 Okay

RICHARD

Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you have a car the 'carpark' is tricky to navigate in and out and around! It is an old building, and the team have done their best to tidy it up. Loved the staircases and corridors, but the door didn't close properly, and things just didn't feel super clean. But you don't get pristine in an old property.
Stayed 1 night in Aug 2023

8/10 Good

OLUBUNMI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Vitalijus

Stayed 1 night in Sep 2023

10/10 Excellent

rj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic stay
It was a pleasure to stay in such a relic - it oozed history all over!
Stayed 1 night in Sep 2023

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The White Hart is a period property with a great deal of history which is unique and very interesting. The reception staff were friendly and welcoming and were helpful. However - the reception desk is not manned at night and when I had an issue - the phone on the bedside table was not working - and when I went downstairs in the night - the reception desk was in darkness! The decor of the hotel is dated and could do with updating.
Stayed 2 nights in Sep 2023

6/10 Okay

mike

Stayed 1 night in Sep 2023

4/10 Poor

Juliet

Disliked: Staff & service, property conditions & facilities
Under staffed. No phone in the room or anyway of speaking to reception at night. Apparently there’s a night Porter but couldn’t get hold of him. No hot water in my room…. As a woman on my own didn’t feel very safe. 16th century building with an interesting history but feels like it’s about to close. Would not recommend staying here!
Stayed 1 night in Sep 2023

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a few million £ spending on it!
Most dilapidated hotel I have ever stayed in. Great location however
Stayed 1 night in Sep 2023

6/10 Okay

Adrian

Business traveller
Disliked: Cleanliness, property conditions & facilities
A lovely old place that has seen better days .Obviously needs some investment, but because of it's age and vintage I suspect planners will obstruct
Stayed 2 nights in Sep 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Very disappointing
Room was dirty, there was foodstuffs and tea stains on several surfaces. There were no towels or soap in the bathroom and a filthy stained rug on the floor which needs skipping. Breakfast was OK Overall very disappointing
Stayed 1 night in Sep 2023

8/10 Good

KARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good nights sleep and decent location
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
great views from the terrace but overall the property (original property built in the 1700's) is very tired.
Stayed 2 nights in Sep 2023

6/10 Okay

Jo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Graham

Liked: Cleanliness, staff & service
All Ok, shower feeble, toilet cistern may need adjustment, it seemed to be continuously filling.
Stayed 1 night in Sep 2023

2/10 Terrible

ELIZABETH

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is so old , smelled of alcohol, I had cobwebs and jnsects in my room and the hotel furniture looked like it came from the 1800. I could hear the noise from adjoining rooms and customer service was bad. Terrible terrible. Shoul t be on Expedia or any hotel booking at all. Someone should go do an inspection. It’s the worst I have seen all my life.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality hotel
The hotel was dated, dirty and shabby. It needs a lot of money spent on it to make it an acceptable place to stay
Stayed 1 night in Sep 2023

6/10 Okay

Alexander

Stayed 1 night in Sep 2023

2/10 Terrible

Hannah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired hotel. Felt unsafe and breakfast was shocking
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired & in need of a total refurb
Needs updating, I would not stay at this hotel again, looks like it’s barely open for service
Stayed 1 night in Aug 2023

8/10 Good

George

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

benzion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mylène

Travelled with partner
Liked: Cleanliness, staff & service
Good location, friendly staff. The room itself looked untouched since the 50s, which amused us because we were only there for one night and we can live with inadequate plumbing and no hot water for a short time.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointing for a hotel with such potential
This hotel has great potential but needs a thorough upgrade. We were placed on the 3rd floor (top) where the condition of the room was v poor with a definite odour of smoke and exceedingly noisy. However, it was clean. The stair and room carpets were wearing thin, peeling wallpaper, walls with screw holes, ceiling needed a full repaint following temporary repairs. Door difficult to open/close with poor lighting just where it was needed, and didn't feel secure. Pool itself was lovely (we had a swim) but all around the gym/pool area were health & safety issues. The hotel had a general feeling of disrepair and not up to standard for the price of the room. Plenty of choice for breakfast but no full cooked. Member of staff on duty then was very pleasant and attentive as were the cleaning staff.
Stayed 2 nights in Aug 2023

4/10 Poor

Andy

Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired
I could give a detailed report for you, this is for the owners to get done. If they could find 3 grand this hotel could be a wonderful place My friend summed up by saying it was tired. The present team are seen to be trying hard. Time to assess the future. Not sure you can continue as things are. those who have warned against staying, seem to have forgotten ‘that you only get what you pay for’
Stayed 2 nights in Aug 2023

6/10 Okay

lorayne

Stayed 1 night in Aug 2023

8/10 Good

Nicky

Travelled with family
Liked: Amenities
Really great staff, very friendly and helpful. Hotel has tremendous character and is a museum piece in its own right. There are some aspects that need a bit of attention just to give it a bit more of a ‘shine’ but I’d stay again and recommend it to others.
Stayed 1 night in Aug 2023

2/10 Terrible

Zoe

Stayed 1 night in Jul 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Very run down to be sold apparently. Restaurant closed even though it is advertised. Rooms sadly neglected and grubby. Window in my room stuck fully open letting in rain and road noise. No assistance offered with bags even though there are multiple stairs.
Stayed 1 night in Jul 2023

2/10 Terrible

Martin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is run down, dirty and unpleasant. We charged rooms, no improvement. We complained - no change. The rooms were not cleaned, towels were used and not replaced. We removed human hair from the plug holes. Lumps of plaster were out of the walls. The sash windows looked as though they were about to fall out. Curtains were threadbare. The razor plug socket fizzed noisily if you put a plug in it and other plugs got very hot if you put them into a plug socket.
Stayed 2 nights in Jul 2023

6/10 Okay

CD

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok...
The building itself is an excellent quirky old place. I actually love it. However, the general feel is old and outdated, and could do with cleaning. The bed was so uncomfortable that i had back ache over the two day stay. Breakfast was ok, continental style. The staff were very helpful. Didnt use the swimming pool after reviews said it was dirty and unclean. Would possibly stay again, but would look elsewhere first.
Stayed 2 nights in Jul 2023

2/10 Terrible

Ross

Stayed 1 night in Jul 2023

2/10 Terrible

Gordon

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Condition of hotel very poor; desperately in need of a major overhaul with facilities in awful state - pool cold, jacuzzi, steam room not working and would not recommend - huge disappointment. Realise it’s an old place but has so much potential and just seems to have been allowed to deteriorate.
Stayed 1 night in Jul 2023

4/10 Poor

Anthea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

John

Stayed 1 night in Jul 2023

2/10 Terrible

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bedding, damp smell, mattress dirty, taps did not work, main light broken and numerous fire issues so did not feel safe to stay
Stayed 1 night in Jun 2023