Lobby lounge

Reviews of The View Hotel

3 out of 5
The View Hotel
Grand Parade, East Sussex, Eastbourne, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 43 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, nice and clean and quiet only grumble was that the tv didn’t work as they still use normal tv and not cable but that didn’t matter much as it ment that we slept.
Stayed 1 night in Apr 2024
Response from D.Wilton on 12 Apr 2024
We're delighted to hear that you found your room lovely, clean, and quiet during your stay with us. We apologize for any inconvenience caused by the TV not working, but we're glad to hear that it led to a peaceful night's sleep for you. Your feedback is appreciated, and we hope to welcome you back for another restful stay in the future! If there's anything else we can do to enhance your experience, please let us know.

6/10 Okay

Davinder

Travelled with partner
Liked: Cleanliness
I was surprised there was no kettle for tea or coffee plus glasses for water which other hotels have. Its not a lot to ask for!!
Stayed 1 night in Apr 2024
Response from D. Wilton on 11 Apr 2024
Dear Davider, I am sorry to read of the issues you experienced during your recent stay. We do indeed provide kettles and Tea and Coffee in each of our rooms. All in the top draw of the glass stand. If we were to have known you did not see these during your stay we would of been more than happy to have assisted.

8/10 Good

Cecil, London

Liked: Cleanliness, staff & service, property conditions & facilities
We are regularly visitors to Eastbourne and always try to book the View Hotel when it’s available.
Stayed 4 nights in Mar 2024
Response from D. Wilton on 11 Apr 2024
We're delighted to hear that you're regular visitors to Eastbourne and that you always choose to stay with us at The View Hotel whenever it's available! It's wonderful to know that we've become your preferred accommodation choice in the area. We truly value your loyalty and look forward to welcoming you back each time you visit Eastbourne. Thank you for your continued support, and we can't wait to host you again soon for another enjoyable stay! If there's anything specific you'd like for your next visit, please feel free to let us know.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from D.Wilton on 9 Apr 2024
Dear Sally, Thank you for your review, I am delighted to read that you enjoyed your recent stay and indeed do hope to welcome you back again soon.

10/10 Excellent

Margaret

Travelled with partner
Great hotel with very helpful and extremely friendly staff
Stayed 2 nights in Apr 2024
Response from D.Wilton on 8 Apr 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel and that our team was able to assist you in a helpful and friendly manner. Providing excellent service is our top priority, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back for another great experience in the future! If there's anything else we can do for you, please don't hesitate to let us know.

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel apart from the sunken manhole in the middle of the main road which was right outside our balcony!! Every time someone drives over it the noise is really loud !! We did raise a complaint with the council so hopefully they fix it soon because we wouldn’t book to come again unless it’s fixed !!
Stayed 2 nights in Apr 2024
Response from D.Wilton on 8 Apr 2024
Thank you for sharing your experience with us, and we're thrilled to hear that you loved everything about your stay at our hotel. We value your feedback, and we hope to have the opportunity to welcome you back in the future under improved circumstances. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience, from our ocean view room to the friendly staff
Stayed 2 nights in Mar 2024
Response from Ioana Macula on 2 Apr 2024
Dear Faith, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We sincerely appreciate all your praise for the team and their efforts and thank you for highlighting how impressed you were by your experience with us. We are looking forward planning your next stay. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a sea view room with balcony which was a reasonable size - not as large as we had assumed from descriptions for a superior room. Sea views were lovely and did sit in the balcony with drinks however just outside the hotel is a manhole in the road that everytime a vehicle drive over it made a real clatter which we could hear even with the balcony door closed not the hotels fault hope the council get it sorted as it was very annoying.
Stayed 2 nights in Mar 2024
Response from Ioana Macula on 1 Apr 2024
Dear Julie, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We sincerely appreciate all your praise for the team and their efforts and thank you for highlighting how impressed you were by your experience with us. We are looking forward planning your next stay. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast
Stayed 1 night in Mar 2024
Response from Ioana Macula on 30 Mar 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

STEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the area it’s called the view for a reason and doesn’t disappoint I used it for a one night stay for a gig in The Winter Gardens and it was only a 200 yard walk
Stayed 1 night in Mar 2024
Response from Ioana Macula on 30 Mar 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ioana Macula on 30 Mar 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Jan

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ioana Macula on 30 Mar 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ioana Macula on 30 Mar 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good with plenty of choice. I was at the hotel for just one night so did not use any of the many facilities available. I enjoyed my brief stay and would certainly stay at the View again if I had to come to Eastbourne.
Stayed 1 night in Mar 2024
Response from D.Wilton on 18 Mar 2024
Thank you for your kind review! We're delighted to hear that you enjoyed the breakfast selection during your brief stay with us. Although you didn't have the opportunity to utilize all our facilities this time, we're glad to know that you found your stay enjoyable overall. We appreciate your positive feedback and would be thrilled to welcome you back to The View whenever your travels bring you to Eastbourne again.

8/10 Good

Cecil, London

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful convenient
Stayed 2 nights in Feb 2024
Response from D.Wilton on 7 Mar 2024
Dear Cecil, We're delighted to learn that our team's friendliness and helpfulness, along with our convenient amenities, enhanced your stay. Thank you for choosing us, and we hope to welcome you back soon!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
I used to stay at the Grand when visiting Eastbourne. The View I’d more convenient, a lot cheaper, has direct sea views and is closer to the Town centre.
Stayed 2 nights in Mar 2024
Response from D.Wilton on 8 Mar 2024
Thank you for sharing your experience. We appreciate your feedback and are delighted to hear that you found The View to be a more convenient and cost-effective option with direct sea views and proximity to the town centre.

10/10 Excellent

Brian, Brussels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modernised, but still retaining some of its original 1970s features and feel of quality. No Jack Jones and no mural to the workers.
Stayed 2 nights in Feb 2024
Response from D.Wilton on 7 Mar 2024
Dear Brian,Thank you for your review, We do indeed still have a plaque from when Jack Jones opened the building which is located next to the reception. The Mural to the workers was relocated to Birmingham 10 years ago by Unite. Kind RegardsDrew Wilton Senior Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel close to the Wish Tower and a 7 minute walk to the pier. Right in the beach front. My executive room had 2 balconies with incredible views. Restaurants were excellent. The Vista is open all day with an extensive menu. The breakfast buffet is extensive and very well prepared. The room was very clean, huge comfortable king bed and a v large modern bathroom with a powerful walk-in shower unit as well as a traditional bath with shower attachment
Stayed 3 nights in Feb 2024
Response from D.Wilton on 7 Mar 2024
Thank you for sharing your delightful experience! We're thrilled to hear you enjoyed our prime beachfront location, stunning views from the executive room's two balconies, and the exceptional dining options, including the extensive breakfast buffet. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and restaurants are very good Breakfast excellent
Stayed 2 nights in Feb 2024
Response from D.Wilton on 28 Feb 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed the cleanliness of our hotel and had a fantastic experience with our excellent breakfast and restaurants. We look forward to welcoming you back soon!

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view was excellent. I didn't want to leave
Stayed 1 night in Feb 2024
Response from D.Wilton on 22 Feb 2024
Dear Reni, Thank you for your review. I am delighted to read that you enjoyed your stay. We very much look forward to welcoming you back again soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D.Wilton on 8 Feb 2024
Dear Natalie,Thank you for reviewing your recent stay we are delighted you enjoyed your recent experience.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Generous sized rooms with nice decor and I had a sea room with a huge balcony. The breakfast was a decent spread with high quality ingredients.i would definitely stay again.
Response from Ioana on 15 Jan 2024
Thank you for the fantastic rating and review. Kind regards, Ioana MaculaGuest Services Manag

10/10 Excellent

Barry

Stayed 1 night in Jan 2024
Response from D.Wilton on 7 Feb 2024
Dear Barry, Thank you for your review we are delighted on how much you enjoyed your recent experience and hope to see you again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Very clean
Stayed 2 nights in Jan 2024
Response from Ioana on 15 Jan 2024
Thank you for the fantastic rating and review. Kind regards, Ioana MaculaGuest Services Manag

10/10 Excellent

Lisa Jody

Stayed 2 nights in Jan 2024
Response from Ioana on 15 Jan 2024
Thank you for the fantastic rating and review. Kind regards, Ioana MaculaGuest Services Manag

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ioana on 15 Jan 2024
Thank you for the fantastic rating and review. Kind regards, Ioana MaculaGuest Services Manager

10/10 Excellent

Huw

Stayed 1 night in Jan 2024
Response from D.Wilton on 10 Jan 2024
Dear Huw,Thank you for your review I am delighted to read that you enjoyed your recent stay.

8/10 Good

Bobby

Stayed 4 nights in Jan 2024
Response from D.Wilton on 10 Jan 2024
Dear Bobbu, Thank you for your review I am delighted to read that you enjoyed your recent stay with ourselves.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
Very good hotel, friendly and smart
Stayed 1 night in Jan 2024
Response from D.Wilton on 10 Jan 2024
Dear Paul, Thank you for your review I am delighted to read that you enjoyed your recent stay we do indeed look forward to welcoming you back again soon.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at The View. I opted for the balcony single room and once again had room 314 which I love. It has a great view towards the pier from the wraparound balcony.y friend had room 312 and that has a more expansive view but both are great rooms. The rooms are warm with lovely comfy beds. I love the full length windows which give you great views from the bed. We enjoyed the buffet breakfast and I particularly enjoy the yoghurt, berry compote and chunky muesli. We enjoyed drinks in the vista bar too. The staff are lovely and very helpful. The two small problems our party reported were both fixed the same day.
Stayed 2 nights in Jan 2024
Response from D.Wilton on 10 Jan 2024
Dear Susan,Thank you for choosing to stay with us at The View and for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay in the balcony single room, especially room 314 with its fantastic view towards the pier from the wraparound balcony. It's wonderful to know that you found the rooms warm, with comfy beds and full-length windows providing great views.We appreciate your kind words about the buffet breakfast and are delighted to hear that you enjoyed the yoghurt, berry compote, and chunky muesli. It's always rewarding for us to receive positive feedback on our amenities and dining options.We're also pleased that you had a pleasant experience in the Vista Bar and found our team to be lovely and helpful. Our team takes pride in ensuring guests feel well taken care of during their stay.Thank you for bringing the small issues to our attention, and we're glad to hear that they were promptly addressed. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.We look forward to welcoming you back to The View in the future. If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know.

10/10 Excellent

Harriet

Stayed 1 night in Dec 2023
Response from D.Wilton on 2 Jan 2024
Dear Harriet,Thank you for your 10* review. I am delighted to read that you enjoyed your recent experience and hope to welcome you back again soon.

6/10 Okay

Donna

Stayed 1 night in Dec 2023
Response from I. Macula on 10 Jan 2024
Dear Donna, Thank you for your review.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Great stay.great room.great food. Highly Recommend
Stayed 1 night in Dec 2023
Response from Ioana Macula on 26 Dec 2023
Thank you for the recent review. Kind regards, Guest Services Manager

10/10 Excellent

Finn

Stayed 1 night in Dec 2023
Response from Ioana Macula on 26 Dec 2023
Thank you for the recent review. Kind regards, Guest Services Manager

8/10 Good

Penelope

Travelled with partner
Liked: Amenities
Friendly staff, good size room. TV wasn’t working very well appeared to have a signal problem. Would have preferred a room with walk in shower as I am coping with disabilities, when I stayed previously there was a walk in shower.
Stayed 1 night in Dec 2023
Response from D.Wilton on 20 Dec 2023
Dear Penelope,Thank you for taking the time to review your recent experience. We certainly do hope you will consider staying with ourselves again in the near future we do indeed have rooms with a walk in shower, please let us know of this when next booking.

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from D.Wilton on 10 Jan 2024
Dear Graham, Thank you for your review I am delighted to read that you enjoyed your recent stay. We look forward to welcoming you back again soon.

8/10 Good

Harry

Stayed 2 nights in Dec 2023
Response from D.Wilton on 20 Dec 2023
Dear Harry,Thank you for taking the time to review your recent experience. We certainly do hope you will consider staying with ourselves again in the near future.

6/10 Okay

Lorraine

Stayed 1 night in Dec 2023
Response from D.Wilton on 20 Dec 2023
Dear Lorraine,Thank you for taking the time to review your recent experience. We certainly do hope you will consider staying with ourselves again in the near future.

10/10 Excellent

Nina

Stayed 1 night in Dec 2023
Response from D.Wilton on 20 Dec 2023
Dear Nina,Thank you for taking the time to review your recent experience. We certainly do hope you will consider staying with ourselves again in the near future.

10/10 Excellent

Julian

Stayed 1 night in Dec 2023
Response from D.Wilton on 13 Dec 2023
Dear Julian, Thank you for your review I am delighted that you enjoyed your recent stay and do indeed look forward to welcoming you back soon.

8/10 Good

Ralph

Stayed 1 night in Dec 2023
Response from D.Wilton on 13 Dec 2023
Dear Ralph, Thank you for your review I am delighted that you enjoyed your recent stay and do indeed look forward to welcoming you back soon.

8/10 Good

Jacqueline

Stayed 1 night in Dec 2023
Response from Ioana Macula on 11 Dec 2023
Dear, guest Thank you very much for the positive feedback. Kind regards, Ioana MaculaGuest Services Macula

8/10 Good

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
Nice clean room comfortable bed breakfast was lovely .
Stayed 1 night in Dec 2023
Response from Ioana Macula on 11 Dec 2023
Dear, guest Thank you very much for the positive feedback. Kind regards,Ioana MaculaGuest Services Manager

10/10 Excellent

Tim

Stayed 2 nights in Dec 2023
Response from Ioana Macula on 11 Dec 2023
Dear, guest Thank you very much for the positive feedback. Kind regards, Guest Services Manager Ioana Macula

8/10 Good

CJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Room was great & so was the price. Parking on local street- yet you pay at the hotel reception & they provide a discounted rate.
Stayed 1 night in Nov 2023
Response from Ioana Macula on 11 Dec 2023
Dear Guest, Thank you very much for your positive feedback. Kind regards, Guest Services ManagerIoana Macula

10/10 Excellent

james

Stayed 1 night in Dec 2023
Response from Ioana Macula on 11 Dec 2023
Dear, GuestThank you very much for the positive feedback. Kind regards, Guest Services Manager Ioana Macula

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I've been numerous times since I discovered it four years ago. I had a premium single room and had a fantastic side view room. The rooms are always great but it's especially nice to have the great sea views that cone with a balcony room. It's a real wow coming into these rooms for the first time. Even with the bad weather we had it's still a fantastic treat to have such great views and great size balcony. We enjoyed cocktails in the bar and the tasty buffet breakfast. The hotel was decorated for Christmas and it was beautiful in the public areas. Parking is easy and £2 a day and it's very close to the theatres and local restaurants. It's an easy flat walk into the centre if the town and you can enjoy walks along the promenade in both directions.a perfect hotel for your stay, whatever the weather! Everyone I've introduced to the hotel love it.
Stayed 2 nights in Dec 2023
Response from Drew Wilton on 6 Dec 2023
Dear Susan, We are thrilled to receive your glowing feedback and are delighted that you continue to enjoy your visits to our hotel. It's heartening to hear that you had a fantastic experience in the premium single room with a breathtaking side view and balcony. We strive to create a wow factor for our guests, and we're pleased that the sea views added that extra special touch to your stay, even in less favorable weather. Your appreciation for the cocktails, tasty buffet breakfast, and the festive Christmas decorations warms our hearts. We are committed to providing a convenient and enjoyable stay, and we're glad you found the parking, proximity to theaters, local restaurants, and the ease of exploring the town center and promenade to your satisfaction. Thank you for your continued loyalty, and we look forward to welcoming you back for many more memorable stays, rain or shine!

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Ioana Macula on 26 Dec 2023
Thank you for the recent review. Kind regards, Guest Services Manager

6/10 Okay

Hannele

Liked: Cleanliness, property conditions & facilities, room comfort
Almost great !
Comfortable hotel in good location. Sadly there was a note on reception when we arrived telling us that due to a private function there would be loud music till midnight. No help having a note when you need to go to bed early and get up at 5:30am for a sports event then recover the next day. They were recommended by the organisers but I will suggest they reconsider this. Of course had they said in advance I would not have booked which is why they didn’t. Also the advertised parking was on the street - fine but worth knowing. Room was clean and comfortable although cold as the air conditioning/ heating seemed ineffective.
Stayed 2 nights in Dec 2023
Response from Drew Wilton on 6 Dec 2023
Dear Hannele,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel comfortable and well-located. I am sorry for the inconvenience caused by the function hosted at the hotel. We appreciate your acknowledgment of the clean and comfortable room, and we hope to have the opportunity to welcome you back with an improved experience in the future.

10/10 Excellent

Keir

Stayed 2 nights in Dec 2023
Response from Drew Wilton on 6 Dec 2023
Dear Keir, Thank you for your review. I am most pleased to read that you enjoyed your stay and indeed look forward to welcoming you back again soon.