Front of property

Reviews of The Playden Oasts Inn

3 out of 5
The Playden Oasts Inn
Rye Road, Rye, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 193 reviews" "
Rating 8 - Good. 71 out of 193 reviews" "
Rating 6 - Okay. 19 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 5 out of 193 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Stayed 2 nights in Dec 2023

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were friendly, helpful and clearly keen to ensure we enjoyed our stay. We thought the cooked breakfast was very good (non-greasy) and ample for our needs, We also ate in the Restaurant on the three evenings of our stay and again enjoyed the choice of dinner selected from both the standard and specials menus available - steak pie and liver & bacon recommended! We stayed in Room 4, one of the round Oust House rooms, which was delightfully quirky with a matching round bed. It was clean with rustic furnishings in keeping with the accommodation. The shower was not high pressure but perfectly adequate for our needs. Due to staff illness our room was not serviced on day 3 but fresh towels were supplied by Andy so not really a major issue. Given the time of year occupancy levels were extremely low so understandably the room heating was only turned on when we arrived. But, given the nature of the building, the room felt a little damp and subsequently suffered from high levels of condensation throughout our stay. Doubt if this would be a problem in other rooms not forming part of the Oust towers or during warmer times. This is a small Hotel and never the less well worth a visit,
Stayed 3 nights in Nov 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kim on 20 Oct 2023
Thank you.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky , in a good way.
We stayed at The Playden Oast in for one night during our road trip to Kent. We payed a little extra and stayed in one of the Oast Towers. As expected the room way round, the bed matched the room. All facilities where very clean and the free standing bath was an unexpected bonus. Car parking and wi-fi where good and we enjoyed a good meal in the evening. Recommended if you are looking for something different.
Stayed 1 night in Oct 2023
Response from Kim on 20 Oct 2023
Thank you.

6/10 Okay

Alan

Liked: Cleanliness
There was a leak from the toilet waste pipe which was leaving a puddle under the basin in the bathroom. Unfortunately there appeared to be no-one on duty to report this to when I left.
Stayed 1 night in Sep 2023
Response from Kim on 20 Oct 2023
I am sorry for any inconvenience this problem was fixed as soon as it was brought to our attention.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay and a great breakfast. Highly recommend!
Stayed 1 night in Sep 2023
Response from Kim on 11 Sept 2023
Thank you for your review

2/10 Terrible

Elizabeth

Stayed 1 night in Sep 2023
Response from Kim on 10 Sept 2023
It is very difficult to respond to a review when no comment is left for the reason for disappointment. I do recall that on arrival you had a dog with you and had not booked a pet friendly room. We were fully booked in all our rooms so I went out of my way to give you a nights accommodation in our small cottage in our grounds. Perhaps if you were unhappy you should have mentioned the reason at the time.

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
We enjoyed our stay at Playden Oasts Inn. The room was clean and had everything we needed. Breakfasts were good. An added bonus is the hotel is dog friendly and we had a room with a little private garden and there was a separate restaurant that was dog friendly for us to have breakfast and an evening meal. Would recommend.
Stayed 2 nights in Sep 2023
Response from Kim on 9 Sept 2023
Always nice to hear when guests have had a nice stay. Thank you for taking the time to leave a review.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and quiet
Stayed 1 night in Aug 2023
Response from Kim on 6 Sept 2023
Nice to hear you enjoyed your stay

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay very much.
Stayed 1 night in Aug 2023
Response from Kim on 5 Sept 2023
Thank you. It is always a pleasure to hear that guests have had a good time.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kim on 29 Aug 2023
Thank you for your review,

4/10 Poor

William

Disliked: Room comfort
A restless rest
We stayed for 2 nights. The first night we had to endure the neighbourhood karaoke party (no fault of the hotel) the second night was a windy one & it was difficult to sleep from the incessant rumblings from the loft which I assume were the old cowl workings. Our room was quirky but the free standing bath/shower was uncomfortable to use, bathing became a chore. The worst aspect was the stingy breakfast, one egg one rasher of bacon one slice of toast. all in all a disappointing experience.
Stayed 2 nights in Aug 2023
Response from Kim on 10 Aug 2023
I am sorry you were disappointed. I cannot control the weather and yes the cowls do their job when its windy. As regards to breakfast you can choose whatever you want, ie two eggs two sausages more toast etc..

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kim on 30 Jul 2023
Thank You for taking the time to leave your feedback.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kim on 24 Jul 2023
Thank you

10/10 Excellent

Christina

Stayed 1 night in Jun 2023
Response from Kim on 27 Jun 2023
Thank You. It was a pleasure meeting you.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What’s not to like lovely place, friendly staff
Stayed 1 night in Jun 2023
Response from Kim on 13 Jun 2023
Thank you for taking the time to post a review

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Kim on 12 Jun 2023
Thank you.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Kim on 31 May 2023
Thank you for your review.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, very clean. Made very welcome. Will visit again
Stayed 1 night in May 2023
Response from Kim on 29 May 2023
It was a pleasure having you stay. thank you for your feedback.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for our visit to Chapel Down vineyard. When I called to ask for help with taxis and bringing a cake for my Dad's birthday the team were very helpful and friendly
Stayed 1 night in May 2023
Response from kim on 25 May 2023
Our pleasure

6/10 Okay

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really welcoming staff & comfy bed but the walls (&windows) are paper thin. We could hear next door’s bathroom visits and the birds woke us really early.
Response from Kim on 8 May 2023
Thank you for your feedback. We are a listed building so sound-proofing is not something we can do. We are in the countryside so birds are part and parcel of that.

10/10 Excellent

S J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from kim on 25 May 2023
thank you

10/10 Excellent

Judith

Stayed 1 night in Apr 2023
Response from kim on 4 Apr 2023
thank you

8/10 Good

Margaret

Stayed 1 night in Mar 2023
Response from kim on 4 Apr 2023
thank you

10/10 Excellent

Janet

Stayed 1 night in Feb 2023
Response from Kim on 2 Apr 2023
Thank You

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, room comfort
A comfortable and cosy place to stay. Staff friendly and helpful. Breakfast substantial. Quiet but within a few minutes drive to Rye.
Stayed 2 nights in Jan 2023

10/10 Excellent

James

Stayed 1 night in Nov 2022
Response from Kim on 30 Nov 2022
Thank You

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
We had a very pleasant two night stay in a lovely roundel room. The restaurant food was good and service friendly and attentive. The location is pretty and only a few minutes drive from Rye. I'm sure we will return.
Stayed 2 nights in Oct 2022
Response from Kim on 16 Oct 2022
It was a pleasure having you stay. We look forward to your return visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not as expected
Turned up and checked in only to be moved due to having a dog when specifically searched for pet friendly, instantly made to feel we might have to go home then we effectivley got downgraded. Room wasnt as nice, chocolate wrapper(poisonous to dogs) left in room. Was very small for the price we paid for the night. Who paints tiles especially in a shower? Here. Tiny. extractor not working so humidity would be high if it wasnt for the worst shower ever. Walls so thin you can hear the neighbours. Breakfast and dinner was a nightmare, get seperated due to dog again but nothings ever setup, they would know we are at least doing breakfast. If you like gritty susages and hard fried eggs youll love it here, if not, not so much. So much poteential sadly missed. It was a quiet area and a public footpath with mapped route just down the road
Stayed 2 nights in Sep 2022
Response from Kim on 16 Oct 2022
Our rule on dogs is clearly stated. We only have three dog friendly rooms. We cannot allow dogs in the other rooms as many people have allergies.

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quaint but disappointing
Very quaint hotel and staff where friendly But unfortunately the room was stark , not very clean, very old worn furniture ( which should have been thrown out ):. Bed very worn and extremely uncomfortable, bathroom m door doesn’t shut properly or lock Extension lead use'd for lamp by side of bed (not very safe) Plug sockets on wall so dirty I didn’t want to put my charger in it , strong smell of mould coming from empty store room next door Breakfast was ok. Such a shame as this could be an amazing hotel with just a little imagination and finishing touches Wouldn’t go again especially as I paid for the expensive room and certainly wasn’t worth it at all
Stayed 1 night in Sep 2022
Response from Kim on 16 Oct 2022
I am sorry you were disappointed. All our electrics conform to standards and all certificated.

10/10 Excellent

Meilir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a charming property with friendly and helpful owners and great staff. The food is excellent. It's not fancy but the bed and room were comfortable with everything you'd need. Pleasant surroundings and close to Rye and Camber Sands.
Stayed 1 night in Sep 2022
Response from Kim on 13 Sept 2022
Thank you for taking the time to leave a review. It was a pleasure having you stay.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location, very quiet and friendly.
Stayed 1 night in Aug 2022
Response from Kim on 13 Sept 2022
Thank You.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property that is a converted oast house so you have the circular rooms that are the restaruant areas. Old creaky stairs etc make this hotel have a pleasant atmosphere. Well worth a try for somewhere different. Good rooms and facilities. Very helpful friendly staff.
Stayed 1 night in Jul 2022
Response from Kim on 25 Jul 2022
Thank you for your feedback.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelt of damp and musty , toilet was dirty stained , douldnt work shower .
Stayed 4 nights in Jun 2022
Response from Kim on 6 Jul 2022
As I have said to you before, any issues you may have had should have been relayed to me directly instead of just leaving a bad review and asking for a refund. Not once in your four day stay did you voice any concerns. Your views I cannot change but I will let anyone reading this and other reviews draw their own conclusions.

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Having read prevous reviews we arrived with open minds. Many of the critical comments made in the last couple of years seem to have been addressed. E.g. the car park, the gardens and the decor. We arrived an hour before the advertised check in time which was not even mentioned as we shown to our roundel room. The room was very clean and the decoration fresh. The bed was large and comfortable and smelt fresh. We enjoyed our evening meal but found the drinks a little expensive, maybe that's the going rate for this area. Breakfast was plentiful and our cooked breakfast hot. Although we were confused that several people requested scrambled egg and were told they couldn't do them as they were short on milk and awaiting a delivery. As we didn't have cereal we donated ours! The only thing we feel worth mentioning is that the roundel really could do with some nets at the windows as there was no privacy unless we closed the slightly too small blind and the curtains.
Stayed 1 night in Jun 2022
Response from Kim on 26 Jun 2022
Thank you for your feedback. I will look into why there was a shortage of milk as it is the first time it has been brought to my attention.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my partner to stay for her birthday as part of a couple of days in Rye. The rooms were a decent size and the bed was much softer than I'm used to but really comfortable, there was a small but very modern bathroom with an decent sized bath which my partner appreciated. I imagine Oast Houses are listed, so while there was a worry about it getting too hot at night due to no air con, the room was airy and comfortable, the even supply a large fan should you need it. The building itself is magnificent, one of the few Oast Houses open to the public, was great to see part of the Kent/Sussex heritage close up. The food for both dinner and breakfast was great, good options for vegi/pescatarians, the service at dinner was great given it was the manager and the kitchen staff only, and it has an open to the public bar, and she was also checking in guests, and the food was delicious. Likewise the breakfast was high quality and quick service, very pleased with it. The bar is small but has plenty of options including local ales and there's a great little garden to sit in and watch the house martins dashing about in the evening sun. It's located a mile out of central Rye, so it's very handy for town (up a hill all the way from the centre, it's paved though) and the hotel supply a load of taxi companies in case you don't want to tackle the hills or are going further afield. Overall, a place unique to the region and having a cozy, welcoming feel to it with good food. Recommended.
Stayed 1 night in Jun 2022
Response from Kim on 16 Jun 2022
Thank you for taking the time to leave such a detailed review. It was a pleasure having you stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to stay
Lovely place with lovely surroundings
Stayed 1 night in May 2022
Response from Kim on 16 Jun 2022
Thank you for your feedback.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
Just an overnight stay but staff very friendly and helpful. A lovely room in a roundel. easy parking on-site. Nice and cosy and something a bit different. Very enjoyable.
Stayed 1 night in May 2022
Response from Kim on 10 Jun 2022
Thank you for your feedback.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Kim on 17 May 2022
It was a pleasure meeting you.

8/10 Good

Suet Ping

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Really nice location for Rye and the surrounding area. The breakfast service was terribly slow, but we thought the room was very comfortable and just right for a night stay. Dog friendly too which is a big bonus!
Stayed 1 night in Apr 2022
Response from Kim on 25 Apr 2022
Thank you for your feedback. I apologise for the breakfast service being slower than normal but it was due to the fact that we had a very large party turn up for breakfast at the same time which slowed the kitchen down as everything is cooked fresh. I am happy to see that it did not spoil your stay.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed & good breakfast
Really comfy bed! Friendly staff and good size breakfast
Stayed 1 night in Apr 2022
Response from Kim on 25 Apr 2022
Thank you for taking the time to leave a review. We hope to see you again in the future.

10/10 Excellent

Sharon

Stayed 2 nights in Apr 2022
Response from Kim on 4 Apr 2022
Thank You. It was a pleasure having you stay.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Kim on 21 Mar 2022
Thank you for taking the time to leave a review. It was a pleasure having you stay and we hope to see you again.

8/10 Good

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an extreemely friendly hotel.
Stayed 2 nights in Feb 2022
Response from Kim on 1 Mar 2022
Thank you for your feedback.

10/10 Excellent

Andrew

Great stay
We had a very relaxing and comfortable stay. The accommodation, service and food was excellent. Really friendly atmosphere in a beautiful part of the country.
Stayed 1 night in Feb 2022
Response from Kim on 18 Feb 2022
Thank you for taking the time to leave a review. it was a pleasure having you stay. Hope to see you again.

10/10 Excellent

neil

Liked: Cleanliness, staff & service, room comfort
Ideal weekend getaway
Lovely character building in a peaceful surrounding . Friendly helpful staff , enjoyable food and nice clean room. Only negative shower room needs updating . Would stay again.
Stayed 2 nights in Jan 2022
Response from Kim on 16 Jan 2022
It was a pleasure having you stay. Thank you for your feedback which has beennoted.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very good traditional cooking. Very friendly welcome
Stayed 2 nights in Dec 2021
Response from Kim on 4 Jan 2022
Thank You for your feedback.

8/10 Good

MELLISA

Travelled with partner
Liked: Cleanliness, staff & service
Staff very helpful and friendly. Rooms small but very clean.
Stayed 5 nights in Oct 2021
Response from Kim on 10 Nov 2021
Thank You

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021