Terrace/patio

Reviews of The Grand Hotel Eastbourne

5 out of 5
The Grand Hotel Eastbourne
King Edwards Parade, Eastbourne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 991 reviews" "
Rating 8 - Good. 265 out of 991 reviews" "
Rating 6 - Okay. 70 out of 991 reviews" "
Rating 4 - Poor. 42 out of 991 reviews" "
Rating 2 - Terrible. 12 out of 991 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and views. We stayed in one of the penthouse suites which was a real treat.
Stayed 1 night in Mar 2024
Response from Samantha Browning - PA to GM on 26 Mar 2024
Thank you for your 5* review. We are delighted you had such an enjoyable stay.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

4/10 Poor

Daryna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is dog friendly, but you can stay in the room. The whole hotel needs updating
Stayed 2 nights in Mar 2024
Response from Samantha Browning - PA to GM on 26 Mar 2024
Thank you for your feedback. The Hotel is undergoing refurbishment with investment in the building constant.We are a dog friendly Hotel and apologise if you were inconvenienced by pets not being allowed in public areas. This would have been mentioned on your booking confirmation.We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 Good

Steve

Stayed 2 nights in Mar 2024
Response from Samantha Browning - PA to GM on 28 Mar 2024
Thank you for your review.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service in a very Grand hotel!
Stayed 2 nights in Feb 2024
Response from Samantha Browning - PA to GM on 19 Feb 2024
Thank you for your positive feedback. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Kenneth, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samantha Browning - PA to GM on 15 Dec 2023
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

6/10 Okay

Sylwia

Stayed 1 night in Nov 2023
Response from Samantha Browning - PA to GM on 19 Dec 2023
Thank you for your recent stay.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days being waited on hand and foot
Stayed 3 nights in Nov 2023
Response from Samantha Browning - PA to GM on 22 Nov 2023
Thank you for your 5* rating. We are delighted you enjoyed your time with us. Our Team pride themselves on delivering the very best of experiences to our guests. To hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Lovely friendly checkin. The room was very spacious with wardrobe space. It was very clean and excellent location for the Congress Theatre. Will definiately be back!
Stayed 1 night in Nov 2023
Response from Samantha Browning - PA to GM on 13 Nov 2023
Thank you for your 5* review. We are thrilled to read you enjoyed all aspects of your stay with us.We very much look forward to welcoming you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightfully peaceful stay in a lovely property with courteous and helpful staff.
Response from Samantha Browning - PA to GM on 2 Nov 2023
Thank you for your feedback.We are delighted you enjoyed your stay with us.We hope to welcome you again.With kind regardsSamantha Browning - PA to GM

6/10 Okay

stephen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Maybe Grand by name but not so much in other places, our room was nice and a good size but needed a thorough clean, the walls had lots of dust and cobwebs on them, the facilities in the room did not quite match up to the hotels 5star rating, no iron or ironing board in the room, not enough plug sockets (one had a cheap white four plug extension cable connected to it), no mini bar, a fun sized TV and the bath and shower were very dated (shower curtain does not scream 5star to me) all in all a bit underwhelming. Indoor swimming pool was just ok and the jacuzzi jets were comical (definitely needs an upgrade). We stayed for two nights including breakfast, which on the first day was fantastic (full English) sadly let down by the second days efforts, all I asked for was 2 soft boiled eggs but when they arrived they were well over cooked, I asked for a replacement which was accommodated straight away but this time they massively undercooked the eggs (I know sometime you can get slightly runny whites if you have a soft boiled egg but these were still translucent) in the end I gave up as we had to pack for check out. The Grand Hotel is a lovely hotel and well worth a visit but the finer touches really need to be looked at in my opinion if they want to maintain a 5star facility and service.
Stayed 2 nights in Oct 2023
Response from Samantha Browning - PA to GM on 9 Nov 2023
Thank you for your feedback. We are however disappointed to learn that certain aspects of your stay fell below expectations. We are surprised to learn of the cleanliness of the room, and confirm that this is not the feedback we usually receive. We confirm that an iron and ironing board can be provided on request and apologise if you were not made aware of this. We confirm that the Hotel is undergoing refurbishment with investment constant. There are also proposals in place to renovate our spa facilities in the near future.We are disappointed to learn of your breakfast experience. This is not the standard we adhere to and your comments have been passed on to our Chef.We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay
Perfect overnight stay and enjoyed the spa area. Breakfast and restaurant service was excellent.
Stayed 1 night in Oct 2023
Response from Samantha Browning - PA to GM on 2 Nov 2023
Thank you for your feedback. We are delighted you enjoyed your stay.We hope to welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fabulous building in the old decadent style with some great Edwardian / Victorian architecture. Really friendly and accommodating staff. A heated outdoor pool is a nice touch too.
Stayed 2 nights in Oct 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your feedback. We are thrilled you enjoyed your stay with us.We are pleased you noted the Hotel's grandeur and enjoyed our outdoor pool.Your kind comments will be passed on to our Team who pride themselves on delivering the very best of experiences to our guests.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Trudie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff made you feel very welcome. It was a treat to stay here.
Stayed 4 nights in Oct 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your feedback. We are thrilled you enjoyed your stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Luxury hotel by the sea
Luxury hotel by the sea
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 2 Nov 2023
Thank you for your feedback. We are delighted you enjoyed your stay with.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Kristin

Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your feedback, we are delighted you enjoyed your stay with us.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was first time staying at the grand hotel Eastbourne it was an amazing experience more than I was expecting the staff were very friendly,helpful & polite the hotel was very clean & food was amazing over all very good experience
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 3 Nov 2023
Thank you for your feedback. We are delighted you enjoyed your stay.Your kind comments are much appreciated as our Team pride themselves on delivering the very best of experiences to our guests.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Stay
Nice stay at the Grand. Good location by the beach. Room quite cramped, be worth getting a sea view but was fine for one night. No hotel.com upgrade offered.
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 2 Nov 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 18 Sept 2023
Thank you for your stay with us.We hope to welcome you back.With kind regards

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What more could you want
A perfect overnight stay with wonderful staff, lovely clean smart room, the outdoor pool was wonderful, great location and delicious food and drinks. What more could you want!
Stayed 1 night in Sep 2023
Response from Samantha Browning - PA to GM on 18 Sept 2023
Thank you for your feedback . We are delighted you enjoyed your stay and very much hope to welcome you again.With kind regards

4/10 Poor

Bernadette

Travelled with family
Liked: Cleanliness, staff & service
Our stay was disappointing.We were in room 121 and each morning we were disturbed by scaffolding being erected on the side of the hotel inches from our window. making it impossible to have the windows open or have an afternoon rest. Our son was in room 141 and he too was disappointed with his room which smelt of dog and urine.
Stayed 3 nights in Sep 2023
Response from Samantha Browning - PA to GM on 2 Nov 2023
Thank you for your feedback.We are sorry for the timescales of the external work. We are undertaking essential decoration on the roof of the Hotel and the scaffolding has taken somewhat longer to put in place than originally planned. We do apologise that you were inconvenienced by this.With kind regardsSamantha Browning - PA to GM

10/10 Excellent

Antonina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
Thank you for your recent stay with us.We hope to welcome you again.With kind regards

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyment Personified
From arrival to departure everything was effort on behalve of the Staff. Food in the Garden Restaurant was superb with excellent Chefs. Comfort was great as were the room. I look forward to my next trip.
Stayed 4 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us.We look forward to welcoming you again.With kind regards

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great break
Another great stay at the Grand in Eastbourne. The only slight issue was the breakfast on the first day. The orders came wrong and late. We spoke to the manager about our experience and he took it off the bill which was appreciated.
Stayed 2 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
We thank you for your feedback. We apologise you had an issue, but pleased this was dealt with to your satisfaction.We hope to welcome you again.With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, but space for improvements
A beautiful building and a very tasty Restaurant. Unfortunately waiting times at their café too long (25 min waited for cappuccino). Mattress of bed too soft for me (185cm tall, 82kg weight), slept 2hours each night (stayed for 2 nights). Bump kept sinking in which leads into back pain.
Stayed 2 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
We appreciate your feedback and are sorry to learn some aspects of your stay fell below expectations. We hope this has not marred your overall experience and that we can welcome you again.With kind regards

10/10 Excellent

Sandra

Stayed 3 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
Thank you for your recent stay with us.We hope to welcome you again.With kind regards

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed and wanted ,beautiful hotel , staff were amazing,nothing too much trouble, we go every year ❤️
Stayed 2 nights in Aug 2023
Response from Samantha Browning - PA to GM on 22 Aug 2023
Thank you for your feedback. We are delighted you enjoyed your stay. We take pride in providing exceptional service and amenities. We look forward to welcoming you back.With kind regards

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 2 nights in Aug 2023
Response from Samantha Browning - PA to GM on 22 Aug 2023
Thank you for your recent stay with us.We look forward to welcoming you again.With kind regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and service.
Stayed 4 nights in Aug 2023
Response from Samantha Browning - PA to GM on 22 Aug 2023
Thank you for your feedback. We are delighted you enjoyed your stay.We look forward to welcoming you again.With kind regards

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Samantha Browning - PA to GM on 22 Aug 2023
Thank you for your feedback.We look forward to welcoming you again.With kind regards

8/10 Good

Caroline

Stayed 3 nights in Aug 2023
Response from Samantha Browning - PA to GM on 5 Sept 2023
Your feedback is appreciated.We hope to welcome you back.With kind regards

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 1 Aug 2023
Thank you for your recent stay with us.We look forward to welcoming you back.With kind regards

2/10 Terrible

OKTAY

Stayed 1 night in Jul 2023
Response from Samantha Browning - PA to GM on 2 Aug 2023
We are sorry to see your stay with us fell below expectations. Had we known of your disappointment at the time we could have addressed the same. We very much hope to welcome you back to provide us an opportunity to confirm our pride in providing exceptional service and amenities to our guests.With kind regards

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though it was a beautiful hotel I don’t feel it rated 5 star. My room didn’t even have a bar fridge in it. I had to ask for one. Although it was lovely having a bath & shower it would have been difficult to get in & out as it had no grab bars. Various other small things brought it down. Staff were lovely so maybe a 4 star plus.
Stayed 4 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Thank you for your feedback. As confirmed, fridges are available on request and 24 hour room service is available with an extensive menu. We are sorry to learn that the bath facilities were not easily useable, but again, we do have grab rails available upon request. Your kind comments for our staff will be passed on with pleasure.We hope this has not marred your overall experience and that we can welcome you back.With kind regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel.
Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Thank you for your feedback and are thrilled that you enjoyed your stay with us.We hope to welcome you back again soon.With kind regards

6/10 Okay

Martine

Liked: Cleanliness, staff & service, room comfort
The room was a bit cold. The hotel needed some TLC. The staff were lovely and the Health Club was great.
Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Delighted you enjoyed your stay, but were a little cold. We confirm that the Hotel is undergoing refurbishment with investment constant. Thank you for your kind comments for our staff and that you enjoyed the Health Club.We hope to welcome you back again soon.With kind regards

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
We are delighted that you enjoyed your stay with us.We very much look forward to welcoming you back.With kind regards

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Timeless hotel in prime seafront location
This is an old fashioned, classy hotel with high levels of service. A treat to stay there. The rooms are not air-conditioned but there is an effective tower cooler instead. Down side is the very high bar prices. I paid three times what I would have expected to pay in a pub so didn't indulge in any further drinks.
Stayed 4 nights in Jun 2023
Response from Samantha Browning - PA to GM on 31 Jul 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us. We are sorry to learn however that you were disappointed with our bar prices. These reflect in providing exceptional service and amenities to our guests. We hope this has not marred your overall experience and look forward to welcoming you again.With kind regards

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a lovely stay and would recommend but a few easily fixable issues. At breakfast had to wait for ages to be seated- there were plenty of waiters/ waitresses however they apparently couldn’t tick us off and show us to a table and the couple of people that could were often not there- needs changing. Also no mini fridge in room- we take lacto free milk which we would have liked in the room but no facility for this. Also nice to keep water cool. Other than that a great weekend away!
Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Thank you for your feedback from which we were disappointed to learn that certain aspects of your stay fell below expectations. Delays at mealtimes are certainly regrettable and we are sorry you were inconvenienced. Fridges are available on request, and we are sorry that you were not made aware of this during your stay.We hope to welcome you back.With kind regards

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well restored comfortable hotel with friendly well motivated staff, only occasional "glitches"
Stayed 4 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Thank you for your feedback. Your kind comments will be passed on to our Team. We are sorry to learn of the occasional "glitches" and hope this has not marred your overall experience and that we can welcome you back.With kind regards

10/10 Excellent

Gordon

Stayed 2 nights in Jul 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Pleased you enjoyed your stay with us.We hope to welcome you back again soon.With kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Samantha Browning - PA to GM on 27 Jul 2023
Delighted you enjoyed your stay. We hope to welcome you back.With kind regards

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING BIRTHDAY WEEKEND
Stayed 1 night in Jun 2023
Response from Samantha Browning - Pa to GM on 29 Jun 2023
Thrilled you had an amazing Birthday stay with us, we look forward to welcoming you back!

10/10 Excellent

Fiona

Stayed 3 nights in Jun 2023
Response from Samantha Browning - PA to GM on 29 Jun 2023
We are thrilled that you enjoyed your stay with us. Thank you for taking the time to review.We very much look forward to welcoming you back.With kind regards

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 'Grand' Stay.
We had a lovely stay. No faults to find. Friendly and helpful staff.
Stayed 1 night in Jun 2023
Response from Samantha Browning - PA to GM on 29 Jun 2023
Thank you for your feedback. We are delighted you enjoyed your stay with us. Your review has been shared with the Team.We look forward to welcoming you back soon.With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service. Renovations needed.
The staff was extremely friendly. Location was right in walking distance to town. Beds were comfortable. Good shower pressure. No a/c in rooms but there was a fan. Windows open but there are no screens so have to deal with insects. The pictures on the website are dated and misleading because the hotel needs renovations. The carpet is old and pulling away. The hallways smell of mold. It would be a pretty hotel if they updated.
Stayed 1 night in Jun 2023
Response from Samantha Browning - PA to GM on 29 Jun 2023
We are delighted that you enjoyed your stay. We acknowledge that some areas of the Hotel need a refresh and we are pleased to confirm that investment is constant with refurbishments ongoing. We very much hope to welcome you back.With kind regards

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Samantha Browning - PA to GM on 29 Jun 2023
We are delighted with your review.We very much look forward to welcoming you back.With kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style and class .. beautiful
Magic hotel .. full of style and class
Stayed 1 night in Jun 2023
Response from Samantha Browning - PA to GM on 29 Jun 2023
Thank you for your feedback and that you had an enjoyable stay with us.We look forward to welcoming you back.

10/10 Excellent

Michelle

Stayed 1 night in May 2023
Response from Guest Services on 2 Jun 2023
We hope to see you again soon!