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Reviews of The Horseshoe Inn

3 out of 5
The Horseshoe Inn
Windmill Hill, Nr Herstmonceux, Hailsham, England

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 201 reviews" "
Rating 8 - Good. 86 out of 201 reviews" "
Rating 6 - Okay. 45 out of 201 reviews" "
Rating 4 - Poor. 12 out of 201 reviews" "
Rating 2 - Terrible. 18 out of 201 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

John

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bill place to stay
Very convenient for everything
Stayed 5 nights in Aug 2020

4/10 Poor

Verified traveller

Poor conditions, the room smelt Damp, mould by the windows. Only 1 plug socket in the room by the TV nothing by the bed. The pictures on the internet, are not what you get. Ie: Rooms. Also no toilet brush!! Very disappointed.
Stayed 2 nights in Aug 2020

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our one night stay very sad that this lovely hotel is on its way out, loved it, but sadly no food available so we had to eat out elsewhere. It seems sad that we cannot spend our money there , which may help to keep it going !
Stayed 1 night in Aug 2020

6/10 Okay

Dominic

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Check in was fine. Receptionist very helpful and friendly. The property was very tired and rather depressing. Our room was dated and the beds were ancient although had obviously been fitted with newer matresses. The room itself was superficially clean, although all doors, both in our room and along the corridors, needed a thorough cleaning and a lick of paint. The breakfast was fine, with cereals, toast, juices and yoghurts on display, but we had to ask what was available when ordering cooked food. Menus would have been appreciated.
Stayed 4 nights in Nov 2019

8/10 Good

MR S M JERROM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

KEV

Liked: Cleanliness, staff & service, room comfort
Dated but comfy
Dated tired room but comfortable
Stayed 1 night in Sep 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, room comfort
Weekend away
Very good stay room clean staff helpful.traffic loud but it was hot and had to leave window open.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming inn with lots of beams situated in a East Sussex village.
Stayed 2 nights in Aug 2019

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good Stay
Overall good stay at the Horseshoe Inn. Staff very friendly and helpful. Food was good and of a reasonable price. Building on the outside looks great but is dated and in need of an upgrade inside.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well worth considering.
There's a lot to like about this hotel: the staff are helpful, I had no complaints about the food, the building itself is interesting and my room was clean and quiet. That said, it is let down by a lack of maintenance. Most of the surfaces in my room were worn, the bathroom felt tired and the carpet was literally threadbare. I understand from the manager that they are now tackling the backlog of jobs that need doing and, when done, this really will be somewhere special to stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't Stay There.
The rooms are so unwelcoming. We were in Room 14, and whilst there were no complaints over the cleanliness of the bedding or bathroom, the carpets and paintwork are absolutely filthy. Carpets are hoovered, but they are a mass of stains, and need to replacing. The windows and paintwork I have added a photo of. It cost me £156.60 for 2-nights which is terribly overpriced in this day and age for such inferior rooms. Will never stay there again, and they ought to offer partial refunds to their customers. Simply disgusting.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and tony were very accommodating and quite fun!
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good in nice quiet surroundings and staff were very helpful
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with real character. Plentiful parking. Staff very friendly and helpful.
Stayed 1 night in Jul 2019

2/10 Terrible

Glenn

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a deluxe room (I don't think this was the one I was given) It did not match or look anything like the photographs. The Carpet was old, stained & dirty. The mirror was smeared and dirty. The Bed base fabric was ripped and a valance was badly fitted showing the damage. I had to stand on the chair and climb onto a wide window ledge to open the window and close the curtains. The flood lights shine straight into the bathroom and bedroom windows all night!! It was fairly windy during my stay and I was kept awake all night by something banging outside the window. The overall building was tired and in need of some refurbishment. On the plus side the guy behind the bar and lady serving breakfast were great.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Very poor service in the restaurant bar. One night I was waiting for 10 minutes or more to be served while the barman was chatting in the bar, eventually I when to my room and got my keys and drove to the local chip shop to get food, just what you need after working all day.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
the character of the building is fantastic ! lovely location! however the room we stayed in was disgraceful old tatty and dirty and a broken shower! the carpet was grossly filthy and the amount of dust was awful. the staff were pleasant and helpful especially ed couldn’t fault him .
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
A little disappointed with the room which was advertised as a ‘Super Double room’ . There was nothing ‘Super ‘ about it. It was ordinary. In the photos , it shows the Super room as having a Four poster bed.- No such luck.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the room and the feel of the place.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On a rival at 3.30pm we were told there were no longer doing food for the rest of the day . We choose this inn on the great write up about the food , a member of staff answer was that you drive else where who might do food not very helpful.
Stayed 1 night in Apr 2019

8/10 Good

chris

Liked: Staff & service, property conditions & facilities
Business trip
Great looking hotel, the rooms are very outdated. Service was great in the bar and staff are very accommodating
Stayed 1 night in Apr 2019

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to avoid
Bye far the worst hotel we have stayed in. The room wasn’t cleaned dispite constant requests we had to go out and buy pillows and toilet rolls as they would not replace them .we waited for 50 mins for Sunday lunch and when it came the food stuck to the plate as they forgot to bring it out and put it in the microwave We asked for a refund as we couldn’t eat it but was refused, After 3 days we said we wanted to move out and asked for our money back on the remaining days but the manager would not give us it back ,In my opinion I can see the manager running your hotel into the ground unless you replace him and sort the place out.
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Good value for the traveler stopping for the night with helpful staff. The room was a bit cramped.
Stayed 1 night in Mar 2019

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travellers
Nice place to stay on business. Good breakfast.
Stayed 2 nights in Mar 2019

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities
man with a van
stopped overnight on a sunday arrived at 7pm note no food served after 6pm suday only so had to go to village nearby 5 mins for food nice curry house eastern promise was only place serving as the other pub served food at lunch only on sunday.heating is very warm in all hotel and room was exceptionatly well heated.good breakfast and nice staff.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Very dog friendly. Good value and friendly helpful staff. Facilities were fine although the property is in need of a spruce up.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendliness of staff. Clean and spacious family room. Lovely food. Fast check in.
Stayed 2 nights in Feb 2019

10/10 Excellent

Terry, West sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ambience amazing decor. Excellent choices for all meals good food. Staff friendly and helpful. Highly recommended,will definitely visit again.
Stayed 4 nights in Nov 2018

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

s

Disliked: Property conditions & facilities, room comfort
We had booked a family room but by the time we arrived they had sold it and gave us a double. Ended up sleeping on the floor
Stayed 1 night in Nov 2018

10/10 Excellent

Sarah, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Very clean room. Staff very friendly. Breakfast delicious. Very hard to find fault with any thing.
Stayed 1 night in Oct 2018

10/10 Excellent

Saurabh, Bracknell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night at the Inn
Stayed for a night as part of our mini break. Comfortable stay, nice big room, decent wifi. Staff is friendly . Decent bar food but could do with a few more options for Vegetarians. Few points to note 1. If staying on Sunday night, the pub stops serving food by 6.00 p.m 2. Would avoid the rooms near to the road if you are a light sleeper(it's an old building and sound glazing is not modern)
Stayed 1 night in Oct 2018

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff.
Staff and awners were all very friendly and helpful. Food was good and room comfortable. What more can one ask.
Stayed 1 night in Aug 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and nice place to stay very old
Stayed 1 night in Sep 2018

6/10 Okay

Geoffrey

Liked: Staff & service
Live and learn
I walk with a walking stick and they don’t have a lift, and all the rooms are up a flight of stairs with only a bannister on one side. To make things worse when we got to the room there was no air conditioning which you said it did have in each room. Your discription never mentioned about stairs and no lift very disappointed.
Stayed 3 nights in Aug 2018

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Zoey

Good value for money
It was clean, staff friendly and nice food
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good people, bad beds!
Young energetic staff doing their best; but the fabric and fittings of this hotel need refurbishment- carpets, beds need replacing. Shabby without chic!
Stayed 1 night in Aug 2018

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

emma, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Nice
Clean well decorated and comfortable room for 4 people. Super friendly staff. Kids’ meals excellent. Great breakfast. . Fast service. Cute and quaint exterior. Sweet little area, good view from window. Negatives: no blackout curtains in rooms so very bright in the early morning, no fridge in room and water pressure in shower was non-existent. Room 18. But I would recommend this hotel and I would stay here again.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
You get what you pay for.
We read some reviews before we arrived that suggested the rooms were not all one might wish by way of decoration, paint on carpet, poor tile grout etc. We can confirm this is the case. However that said you get what you pay for. The room was otherwise clean, comfortable and served its purpose. Breakfast was OK.
Stayed 1 night in Jun 2018