Exterior

Reviews of Hydro Hotel

4 out of 5
Hydro Hotel
Mount Road, Eastbourne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 409 reviews" "
Rating 8 - Good. 150 out of 409 reviews" "
Rating 6 - Okay. 42 out of 409 reviews" "
Rating 4 - Poor. 9 out of 409 reviews" "
Rating 2 - Terrible. 5 out of 409 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Amenities
I only stayed one night as I was seeing OMD at Winter Gardens. It’s a lovely big hotel, old but nicely decorated and maintained. I had a single room with a sea view. Hotel entrance is very nice with big high ceilings, would have stayed longer but had to get back to work.
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, service and room.
Stayed 1 night in Mar 2024

10/10 Excellent

Mrs Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was like stepping back in time and I loved it. My daughter in law and I shared a twin room with a sea view and were very happy with the selection of hot drinks, biscuits and water provided everyday - and we had a ‘fridge! Breakfast was served on tables set with white tablecloths, the staff were lovely, the lift quirky - and I need another stay soon. There is a small carpark for the hotel at the rear but not a pleasant walk in the dark in the rain, however roadside parking is usually available, but might prove a little difficult in the summer months!
Stayed 2 nights in Nov 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

matthew

Stayed 1 night in Nov 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was superb. We had a sea view and it was very convenient for walking into the town. It was spotlessly clean and the staff were friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, great views and excellent food.
Stayed 4 nights in Oct 2023

8/10 Good

Maureen

Stayed 2 nights in Oct 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
A large Victorian hotel. Bedroom decor was modern and fresh. Breakfast was good but service was a bit slower than we would have liked. We did not use the restaurant otherwise on this occasion. A gym would be a good addition to facilities.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Thoroughly enjoyed our stay. First time at this hotel but it won’t be the last.
Stayed 1 night in Sep 2023

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for an elegant, refined stay this is the place for you. My room was comfortable with a lovely sea view. The lounges and public area of the hotel are elegant and the perfect place to have tea or watch the world go by. The garden is lovely and the secluded outdoor pool a delight.
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful short break
We will definitely be back. Such a lovely place in an ideal setting. Mike, Diane and four legged friend
Stayed 1 night in Aug 2023

6/10 Okay

Udayan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Good hotel away from the town centre with easy access to the beach front. We stayed in Room 220 - was a furnace even when day temperature was 20 degrees. That room must be avoided.
Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The downstairs of the hotel was pleasant and comfortable. However, our side seaview bedroom was small and extremely tired. It badly needed updating and a general facelift. The bathroom was even more tired with paint chipping on the bottom of the door and the whole suite needs replacing. The furnishings were cheap and tacky, eg 2 vinyl chairs. Also, the bare basics were provided in the bathroom, no shower hats even, let alone bathrobes. It is a nuisance to have to bring our own. The bed was small for a hotel these days, certainly not queen size, small double at best, mattress was good though. Staff were ok but seemed not all that well trained. We only had sandwiches in the evening so can't comment on the food in general. Breakfast was adequate. We are quite surprised that there seem to be a number of positive reviews, but it is possible that some of the rooms have been upgraded. The room was stuffy, no air con, fan provided in the wardrobe. The car park is very small and hotel guests are not able to reserve a space. That was stressful on arrival and reception staff were unhelpful and uncaring. We had to park on the street but were able to find a space in the car park after an hour or so when lunchtime patrons left. The main negative aspect to our stay, however, was the poor condition of the room and bathroom. Also, basic amenities such as shower caps really should be provided.
Stayed 1 night in Aug 2023

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not cope with the thought of leaving best hotel I have ever stayed in
Stayed 3 nights in Aug 2023

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Quite dated but think that’s it’s charm. Nice room with gorgeous sea view and gardens view
Stayed 1 night in Aug 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard
Good hotel, old fashion in parts but nice and clean and great service
Stayed 1 night in Aug 2023

10/10 Excellent

Pep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting
Absolutely stunning, travelled with a dog and offered room service for breakfast. Superb customer service, stunning location, sea views, beautiful grounds. Super beds and room. The whole hotel oozes of care and attention to detail. Congratulations to all those who run it and make it such a superb place to stay in we will be back. Can't rate it highly enough I'd even go as far as to say the best hotel we have ever stayed in. Beautiful, charismatic and a nod to days of old, courtesy, kindness and care.
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Our second stay but father has been a regular returner. This hotel and its values takes you back in time to a place where service and values count. Extremely well kept rooms , The fine dining restaurant it opulent and charming. The pool scene also beautiful and surprisingly.warm.
Stayed 4 nights in Aug 2023

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the garden and sea views. The staff are very friendly. The food is very good. A very comfortable and clean hotel. Will stay again.
Stayed 3 nights in Aug 2023

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
Lovely stay in a comfortable hotel. Clean rooms, friendly staff and good breakfast. Nice and quiet and good area of the town..
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 2 nights in Mar 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Excellent service and staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rhona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing with a full sea view. Very clean and well equipped.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel everything clean. Staff could have been bit more friendly in the bar. On reception we were told of any services for example breakfast or use of pool.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 4 star hotel
Stayed here before. Good 4 star hotel rooms ok but small bathroom. Good position and easy parking
Stayed 1 night in Jul 2023

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service
Solid choice for Eastbourne. Location is up a hill but easy to use the 720 taxi app to book £5 trips to the pier.
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met at reception with a welcoming greeting. Room was well decorated with modern furnishings and all the necessities to make the stay comfortable. I ate in the conservatory and the meals on both occasions were good quality and served by friendly cheerful staff. All round highly recommended. Would i stay again. Most certainly
Stayed 1 night in Jun 2023

10/10 Excellent

Alan

Stayed 1 night in May 2023

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and room. Had a view over the sea. It was great to have dedicated parking. Food was nice, but rather expensive in both the main dining room and the conservatory.. would have preferred more comfort food choices in the latter. Staff friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting hotel with old style service. Rooms clearly upgraded fairly recently - the shower was a bit slow though
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean bathroom and bedroom. The food was good and the staff were very friendly.
Stayed 1 night in Apr 2023

8/10 Good

Lesley

Stayed 2 nights in Mar 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another very enjoyable stay here
Great stay in a comfortable room. Staff were very friendly and helpful throughout. Dinner in the restaurant was excellent
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday
Very enjoyable food exceptional nice comfortable spacious room with lovely sea view.
Stayed 1 night in Jan 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All these good reviews are deserved!
Lovely stay at this charming hotel. The staff really do aim to please and I would say it was hospitality at its best. Sea views, lovely food, nice rooms. We will definitely be returning.
Stayed 1 night in Jan 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of lounges with comfortable chairs. Pleasant staff always welcoming. Relaxing weekend m. Thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Dharmendra

Stayed 1 night in Nov 2022

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Fabulous hotel!
A really lovely hotel, comfy beds, brilliant service, fantastic food, nothing was too much trouble! Just a couple of small things, the cold sink tap in the bathroom was just a trickle with only warm water, one of the windows had a big crack on it. But this certainly would not put us off staying again!
Stayed 1 night in Nov 2022

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the only hotel I’ve been to where I genuinely felt like a welcome guest and not like the staff were ‘just doing their job’. It was like stepping back in time to a genteel society. TVs were not everywhere (we only saw one in the bar). The sea view room was glorious. The staff were excellent! If you are 48 years old, you will love it! Please never change, Hydro. You are a balm, an oasis, a sanctuary. Well done!! Thank you for a wonderful break.
Stayed 2 nights in Nov 2022

8/10 Good

Fiona

Stayed 1 night in Oct 2022

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2022

6/10 Okay

Chris

Stayed 1 night in Oct 2022

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely hotel
Everything is so good and good location
Stayed 2 nights in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Oct 2022