Property entrance

Reviews of OYO Eagle House Hotel, St Leonards Hastings

3 out of 5
OYO Eagle House Hotel, St Leonards Hastings
12 Pevensey Road, St Leonards-On-Sea, England

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 263 reviews" "
Rating 8 - Good. 102 out of 263 reviews" "
Rating 6 - Okay. 59 out of 263 reviews" "
Rating 4 - Poor. 16 out of 263 reviews" "
Rating 2 - Terrible. 11 out of 263 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start upon arrival I went to the desk the lady said she had trouble finding me on the system which I thought was odd because I had proof that I booked through Expedia and anyway... She got the manager over he also said that I'm not on the system and that they are fully booked and said that Expedia failed to inform them of my booking...and tried to turn me away even though I'd paid for the night. He didn't seem to care. He tried to turn me away from the hotel and I said look if you turn me away I'm going to be on the street tonight because all my money has gone on this hotel room. So what did he do he put me in a dirty spare room I couldn't use the bathroom that was attached because it had crap in there that he couldn't be bothered to move.it .. on top of that I had a dirty bed with pubic hairs in it. He just didn't seem to care one bit that he downgraded me even though I paid the same as everyone else I think it's absolutely terrible service and I can see that he's done this to other people. It shouldn't be allowed. When I returned home I tried to get a refund from both the hotel and Expedia I won't be using either service ever again. I never got my refund and nobody admitted to being at fault. I paid £70 for one night to be told that I couldn't stay there and when I basically begged he put me in a dirty room. You tell me if that's worth £70!
Stayed 1 night in Mar 2024

8/10 Good

Dipen

4/10 Poor

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Zak

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel, with lovely rooms, friendly staff& a lovely cooked breakfast .
Stayed 1 night in Jan 2024

10/10 Excellent

Jemma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovley place amazing staff will definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent at this property. Staff were very helpful when we asked for directions.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and ideal for contractors
Stayed 2 nights in Dec 2023

8/10 Good

Linda

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service
Nice clean room but limited clothes hanging facility. Shared bathroom not ideal and had no heating when l went for a shower on Sunday morning at 7.50
Stayed 1 night in Nov 2023

6/10 Okay

Charmain

Liked: Cleanliness, property conditions & facilities, room comfort
Good nights sleep, but room improvement
Stayed 2 nights in Oct 2023
Response from Barbara on 6 Nov 2023
Thank you for rating us with such awesome words, Charmain! We will strive to keep up with your expectations every time. Regards, Barbara

6/10 Okay

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed clean and tidy and a back garden to relax in
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Dean! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 Okay

Charlie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
We appreciate your positive rating, Charlie! We do take pride to serve our guests with an amazing experience. Regards, Barbara

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Low budget hotel, rooms could do with some basic maintenance done. Second time I've stayed here as its works for me with a site round the corner but both time in different rooms there has been issue with the shower not working or plumbing issues. Overall the place is pleasant along with the staff but just little things let the whole thing down.
Stayed 1 night in Sep 2023
Response from Barbara on 6 Nov 2023
Hi, Paul! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Barbara

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Thank you so much for the wonderful rating, Vladimir! Hope to serve you soon with an even more happening stay. Regards, Ava

10/10 Excellent

Szilveszter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location comfy room
The location is great. The room is spacious. The stuff is friendly. We had a nice time would return in a heartbeat.
Stayed 1 night in Sep 2023
Response from Barbara on 12 Sept 2023
Pleased to hear your kind words of gratitude, Szilveszter! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 Good

Temwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ava on 12 Sept 2023
Hi, Temwa! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Ava

8/10 Good

Julie

Stayed 1 night in Aug 2023
Response from Maria on 12 Sept 2023
Thanks for your kind and lovely words, Julie! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
Property was as expected but could do with a few areas of maintenance. Springs on one of the single beds had given up and gave an uncomfortable nights sleep and the shower tray would fill up and take ages to drain.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Apologies for the problems you had faced, Paul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

10/10 Excellent

Ian, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little limited but we managed to snare an early good spot and did not use the car afterwards. Hastings-St Leonards is a quite charming place and is within walkable distance: downhill getting there but uphill on the way back. Maybe a 21 bus or others could be used by older persons. The room was of good size, bed comfortable, location good. Breakfast is extra but is of good value; staff friendly and helpful. Best dining area is about 1km down the road in the town. There is a Co-op on the way down. The only slight drawback for the property is there are lots of stairs as rooms are either up or down. But, all in all a pleasing experience.
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
That is great to hear, Ian! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
The staff were very nice, the breakfast was perfectly cooked and delicious and not to expensive at £7.50. The carpet in the bedroom was very stained and there was a stain on the base of my bed and looked a bit shabby. The bed sheets were lovely and clean and the bathroom was clean, towels were a bit thin.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Susan! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ava

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was perfect clean. Staff are very friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, the lady at the desk was very friendly and helpful. Excellent customer service
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023

10/10 Excellent

Conner

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with comfy rooms that have the necessities needed for an over night stay. Staff are welcoming and attentive.
Stayed 1 night in Aug 2023

6/10 Okay

Andrew

Travelled with partner
Disliked: Amenities
The property is nice and its in a quiet area, but there were a few hiccups. 1.... we arrived at 1pm to be told its 2pm check (we already knew the check in time) for us to be checked in early (1 hour) It'll cost £25. 2.... Breakfast now isnt free and its £7.99 with a certain time slot instead of anytime. 3.... The receptionist at midnight was really noisy and prevented me sleeping until early hours. Its a cheap hotel and worth the stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Stayed 1 night in Aug 2023

8/10 Good

Barry

Stayed 1 night in Aug 2023

10/10 Excellent

J

Stayed 1 night in Jul 2023

8/10 Good

STEPHEN

Stayed 2 nights in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Stephen! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

8/10 Good

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room could do with an update room 5 Radiator was warm and never got cold, so too hot in room. Breakfast, tea not so good, sausages cheap Only one peice of toast. Staff were all lovely, hotel general areas were nice. I wojld use the hotel again.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Thank you so much for your ranking and valuable reviews, lesley! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Eva

4/10 Poor

Trudy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very noisy with lots of doors slamming all the time and no consideration from other guests about noise. Beds really uncomfortable (but that’s our preference). Breakfast timings are ridiculous with only 2 people allowed every half hour.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Sincere Apologies, Trudy! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

10/10 Excellent

Annick

Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Thank you so much for the wonderful rating, Annick! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

10/10 Excellent

perpetua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi Perpetua! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay very much.
Stayed 5 nights in Jun 2023
Response from Eva on 20 Jul 2023
Hi Karin! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

10/10 Excellent

Colette

Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hey, Colette! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

10/10 Excellent

Glenda

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Heartfelt gratitude for sharing this, Glenda! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hey Cheryl! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

8/10 Good

Karen

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Thanks for taking out your valuable time to rate us, Karen! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 Terrible

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hi, Danielle! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

Deborah

It was clean and good for what it was worth
Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hi, Deborah! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okay

Lynn

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hi, Lynn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaside stopover
Return stay for me and pleased to see the same staff. Friends were impressed with the value for money offered by the hotel.
Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hey, Guest! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva