We found dried blood as per the pictures at the bottom of the bed on checkout! Absolutely sick at the thought we slept in that. Did not notice it before as we sleep with the sheet tucked in and only noticed when we checked out and kicked off the sheets. Reported immediately to staff who passed to the general manager. We then were accused of causing it and no apologies offered. Very disappointed with their attitude. Beware and will not recommend.
Comment from Hotel Management
I am sorry I was unable to resolve your complaint as you wished. As per our email conversation, we recorded the seasonal turning of the mattress on the morning of your arrival, and we know with certainty the sheets & duvet were clean. On your departure and reviewing pictures taken, we found the blood to be fresh with the sheer amount and position to be impossible to have gone unnoticed for the two nights of your stay. I understand that you may have been embarrassed and accidents do happen, but with hallway cameras presenting no other possibilities, I do not appreciate your implications that hurt our professional housekeeping team and business.