Great position by Marina and close to centre
Overall a pleasant experience, BUT we had to wait 20 mins for check-in (only one on duty and some 'difficult' people ahead). Also very slow service at dinner. Without exaggeration, waited 35 mins for the menu to come - and then it was the wrong version! Bit of a shame, because otherwise staff were cheerful and efficient - eg breakfasts were great. On second night we went across the road to ASK where the service was superb!
Comment from Hotel Management
27-Mar-2017 by Nigel Dibb, Hotel Management
Thank you for taking the time to provide us with some excellent customer feedback and thank you for your positive comments about the hotel.
I am sorry you experienced some issues with the speed of service during your stay, please be assured I will look into this personally.
Thank you for choosing the Holiday Inn Hull Marina, I do hope you will stay with us again in the future.
Nigel Dibb, General Manager