Ratings based on 166 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great position by Marina and close to centre

Posted 27-Mar-2017
Pros: Position & good car parking.
Cons: Inadequate staffing - they were individually good but poorly managed.
Location: Busy road to cross, but all the main attractions were a short walk away.
Overall a pleasant experience, BUT we had to wait 20 mins for check-in (only one on duty and some 'difficult' people ahead). Also very slow service at dinner. Without exaggeration, waited 35 mins for the menu to come - and then it was the wrong version! Bit of a shame, because otherwise staff were cheerful and efficient - eg breakfasts were great. On second night we went across the road to ASK where the service was superb!
Comment from Hotel Management
27-Mar-2017 by Nigel Dibb, Hotel Management
Dear guest, Thank you for taking the time to provide us with some excellent customer feedback and thank you for your positive comments about the hotel. I am sorry you experienced some issues with the speed of service during your stay, please be assured I will look into this personally. Thank you for choosing the Holiday Inn Hull Marina, I do hope you will stay with us again in the future. Kind Regards Nigel Dibb, General Manager
2out of 5
Recommended
for Everyone
by A verified traveller from uk

Friday night noisy

Posted 26-Mar-2017
Cons: notice about noisy nights
unfortunately wasn't told at booking or during checkin there was a tribute band on until midnight - very loud throughout hotel. Shame as had to work early the following morning...though hotel is fine itself. Just be wary of weekends!
5out of 5
Recommended
for Everyone
by A verified traveller from london

great location

Posted 20-Feb-2017
Pros: location, price, views, food, gym, pool, sauna, staff
Location: right at the centre of Hull's attractions.
great food, well priced. we really enjoyed free use of the pool and the gym and sauna too. Late check out at 1 pm also great.
Comment from Hotel Management
01-Mar-2017 by Nigel Dibb, Hotel Management
Dear rebecca, Thank you for taking the time to complete your review and for your positive comments about the Hotel. I am delighted to read you enjoyed the food here and the leisure centre! Thank you for rating us 5 out of 5. I do hope you will come and stay with us again. Kind Regards Nigel Dibb General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Ossett

Excellent hotel

Posted 12-Feb-2017
Pros: Everything!
Location: Close to city centre and lots of shops, cultural attractions and museums
Clean hotel, friendly helpful staff, excellent food and lovely rooms which this time we were lucky to have a marina view. Close to city centre but quiet.
Comment from Hotel Management
15-Feb-2017 by Nigel Dibb, Hotel Management
Dear Stuart, Thank you so much for your lovely review and for rating us 5 out of 5! I am delighted you enjoyed your stay and I think future guests will find your comments really helpful. I do hope you will visit again soon. Kind Regards Nigel Dibb General Manager
3out of 5
by A verified traveller

An ok hotel would probably not visit again.

Posted 12-Feb-2017
The hotel is located near a small boat bay ( you cannot see a great deal from the 'marina view' rooms. Located on the A63 there is a lot of hustle and bustle of the passing traffic outside. The room was lovely; well presented and clean but the bed had to be the most uncomfortable bed i've ever slept (or not slept) on. The evening meal was very tasty but the breakfast was mediocre. Hotel staff were friendly if a bit absent minded. I was not given the correct change after two attempts when paying for room service.
Comment from Hotel Management
15-Feb-2017 by Nigel Dibb, Hotel Management
Dear falcon, Thank you for taking the time to complete your review and for your positive comments about the Hotel. We appreciate your feedback as it helps us to improve standards here at the Holiday Inn Hull. Kind Regards Nigel Dibb General Manager
2out of 5
by A verified traveller from lincolnshire

Disappointing

Posted 16-Jan-2017 on Ebookers
This hotel seemed quite dated in places & could do with some refurbishing. The rooms were nothing special & the bed mattresses were a little soft for my liking. The bathroom was a bit shabby, but spacious. But the shower was old, with only lukewarm water even on the hottest setting. The cleanliness of the room was poor. My bed has been slept in already! So either it hasn't been changed since the last visitor or the cleaner had been having a little nap! The sheets were completely creased & there were black hairs in the bed & on the pillow! So we ended up having to move rooms, where luckily the bedding was clean. The manager was very helpful though & offered us a free return stay. So maybe our next stay will be better? Breakfast was average, I find the breakfast in premier inn hotels much superior than this. Overall quite disappinting & definitely the worst holiday inn I've stayed at.
Comment from Hotel Management
15-Feb-2017 by Nigel Dibb, Hotel Management
Dear mollyj75, Thank you for taking the time to review our hotel. I am sorry to hear about the problems you experienced and I do hope you will come back and stay with us so we can have the chance to show you how great our hotel can be. Kind Regards Nigel Dibb General Manager
2out of 5
by darren

Posted 10-Jan-2017 on Hotels
Holiday Inn is in HULL Totally Over Priced and there is nothing to do when you get here! (They couldn't even book me a meeting room at another place as their rooms are all booked up). Hull is a dump, and definitely not the city of culture, I don't understand why Hull is one minute its ranked number 1 in the book Britains cr*p towns and then it gets the "city of culture" title ? who ever gives out the award really needs to give their heads a dam good shake!
5out of 5
by A verified traveller

Great location and staff

Posted 20-Dec-2016 on Hotels
Very welcoming staff, fast check-in. Restaurant had been taken over by Christmas parties, so did not eat in in the evening, but breakfast was probably the best offering i have ever had in the UK and the breakfast team were fast, efficient, fun and friendly.
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear guest, Thank you so much for your review and high praise for our staff. I am delighted you enjoyed the breakfast here and I do hope you will get the chance to visit us again. Kind Regards Nigel Dibb General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Suffolk

nice central hotel

Posted 18-Dec-2016
Pros: staff approach was great. Nothing is too much trouble.
Good hotel, clean and close to the centre of Hull. Food is good and all the staff are pleasant, helpful and professional. Have stayed here several times and have never been disappointed. Plus the chef really knows how to poach an egg which is harder than you think these days.
5out of 5
by A verified traveller

Posted 13-Nov-2016 on Hotels
Perfect location for shopping and sight seeing. Very relaxing.