Ratings based on 5,154 Verified Reviews

4.4 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Last minute stay due to flight cancellation. Staff good, easy check in. Room and facilities good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
It was great
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Aug-2017
Comfortable experience, location is superb with the free shuttle bus service and very accessible in town. Highly recommended.
Comment from Hotel Management
14-Aug-2017 by John Kockan, General Manager, Hotel Management
Dear Reviewer, Thank you for your recommendation, what an encouragement for us! We are delighted to read that you had a comfortable stay with us and that you were pleased with the location of the hotel. All of us look forward to you return! Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Kalgoorlie

Best place to stay whilst in Perth!

Posted 31-Jul-2017
Always a friendly welcoming, great location and very much looked after throughout stay
Comment from Hotel Management
02-Aug-2017 by John Kockan, General Manager, Hotel Management
Dear Lisa, Our team takes great pride in looking after the needs of our guests in a friendly and attentive manner and we are pleased that their level of service met your expectations. We look forward to the pleasure of welcoming you again at Pan Pacific Perth. Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Aust

Very Comfortable

Posted 31-Jul-2017
Pros: Comfortable, we slept well.
Cons: More Aussie staff
Location: Bus stop close by.
The hotel is extremely comfortable and clean. We found the bathroom to be clean and it was great to have the toilet separate to the shower area. The rooms were great size and the bed comfortable. The staff were always friendly and polite. The location was convenient and we were able to catch a bus into the city.
Comment from Hotel Management
02-Aug-2017 by John Kockan, General Manager, Hotel Management
Dear Reviewer, We are delighted to read that you had a comfortable stay with us. We are pleased that you found our associates to be friendly and polite and that you were pleased with our hotel's proximity to the city. Thank you for your post and all of us look forward to welcoming you back at Pan Pacific Perth! Best regards, John Kockan General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Convenient location close to the city centre.

Posted 28-Jul-2017
Hotel is conveniently located close to the city centre. Rooms are comfortable but bathroom amenities are rather old.
Comment from Hotel Management
01-Aug-2017 by John Kockan, General Manager, Hotel Management
Dear Em, Thank you for your comments. It is wonderful that you found the room to be comfortable and that you were pleased with the location of our hotel. It is indeed close to Perth’s main shopping district and attractions. We look forward to welcoming you again in the near future. Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel in good location in charming Perth

Posted 24-Jul-2017
Pros: Politeness and efficiency of staff. Peace and quiet.
Cons: Bathroom amenities, such as toothbrushes. A drop-off and pick-up hotel mini-bus service from the central mall area would be convenient.
Location: Not in the most convenient location, which is a 10-15 minute walk from the central mall area. This may not sound far but it rains a lot in winter.
I stayed for 4 nights, arriving after midnight and departing three days later in the morning. The staff were polite and efficient, with check-in and check-out being fast and convenient. As the hotel is located on the corner of a major thoroughfare in Perth, though not quite in central Perth, the location afforded peace and solitude. One might quibble that the location might not be the most convenient as it is a 10-15 minute walk from the central mall shopping a retail area, but it rains a lot in winter in Perth in winter, so a drop-off and pick-up service from the central mall area by hotel mini-bus would be convenient. The hotel is only a few minutes on foot from the Perth Mint, which is a surprisingly informative and entertaining attraction. Regarding the hotel, the rooms were comfortable and reasonably spacious. The bathroom itself is outdated, with separate bath and shower facilities, which are separated by a swinging glass partition. The bathroom amenities could be improved, such as the provision of a toothbrush. Hotel parking is reasonable or expensive, depending on the length of time one might wish to park. Anything longer than two hours costs $30.00, as does parking after 2.00pm, and overnight parking, so the last option would seem to be the best choice. These are single entry costs, so limiting entry to once each day is advisable. Nevertheless, Perth is still Perth, and a sheer delight to explore. King's Park and Fremantle are simply superb, as is the rest of Perth.
Comment from Hotel Management
26-Jul-2017 by John Kockan, General Manager, Hotel Management
Dear Reviewer, Thank you for your kind comments in regard to our associates, we’re delighted to read that they have contributed to enhancing your stay. It is wonderful that you were pleased with your room and the location of our hotel. It is indeed close to Perth’s main shopping district and attractions whilst having the serenity of the surrounding park lands. Thank you for your review. We look forward to welcoming you again at Pan Pacific Perth in the near future. Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Vic.

Central to everything needed.

Posted 18-Jul-2017
Pros: Beautiful view of the Swan River & surrounds of the city of Perth. The lights at night were lovely. Loved the flower display in foyer & decor.
Cons: Absolutely nothing. Such a beautiful hotel. Clean. Beautiful, reliable, trustworthy staff. Very impressed.
Location: A pleasant walk to the river, the shops, hop-on-hop-off bus, buses throughout the city. Easy access to everything.
We enjoyed our stay with you immensely. Wish we could have stayed longer & will recommend your lovely hotel to others. Thank you so much.
Comment from Hotel Management
20-Jul-2017 by John Kockan, General Manager, Hotel Management
Dear Gus, We are thrilled that you enjoyed your stay with us at Pan Pacific Perth and that you were able to explore the city albeit shortly. We do hope to have the pleasure of welcoming you back in future. Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from St Kilda East, VIC

Great hotel

Posted 13-Jul-2017
Friendly and very helpful staff. Great views and excellent facilities.
Comment from Hotel Management
17-Jul-2017 by John Kockan, General Manager, Hotel Management
Dear Reviewer, Thank you for choosing to stay with us. We are delighted to read that you found our associates to be friendly and helpful and that you enjoyed our scenic vista over the Swan River and surrounding parklands from your room. Thank you for taking the time to share this review and we look forward to welcoming you back at Pan Pacific Perth. Best regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jul-2017
Comfortable beds, very friendly, helpful staff. Very clean.
Comment from Hotel Management
10-Jul-2017 by John Kockan, General Manager, Hotel Management
Dear Reviewer, We are very much delighted to read that you had a comfortable stay and was pleased with our service and facilities. All of us look forward to welcoming you back at Pan Pacific Perth. Best regards, John Kockan General Manager