When we went to our room they had the wrong room type, we booked a king and they gave us a King. They did change it, but the room was below average. We ordered room service bacon and eggs rolls with nothing but BBQ sauce, no cheese etc. I had to repeat my order at least 5 times for the young lady to understand. Then they turned up with cheese!!
We sent them back and cancelled the order. At checkout the young lady tried to blame me for the stuff up with breakfast and said none of the staff wanted to be there because it was New Years Day. Well I never complain or write reviews, but this is the worst explanation or thing I have ever heard. Then she charged me $16 for parking and we were not even parked in the secure car park. She refused to remove the parking fee and said I should be thankful anyone even turned up for work.
Wow a truly terrible experience