Exterior

Reviews of Holiday Inn Express Glasgow Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Glasgow Airport, an IHG Hotel
St Andrews Drive, Paisley, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 66 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
We appreciate your kind words, Ed.All the best, Laura -

10/10 Excellent

Donna, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, spacious room, and easy walk to airport - perfect for our needs! And breakfast provided!
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review, Donna!All the best,Laura

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review!All the best,Laura

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great experience.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 10 Apr 2024
Thanks for the 5/5 rating, David.All the best, Laura -

10/10 Excellent

OLETA

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 8 Apr 2024
Thanks so much for your kind words, Oleta.All the best, Laura

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to airport and breakfast included. Cant ask for anything more. Oh, the staff were super helpful.
Stayed 1 night in Apr 2024
Response from - Hotel Operations Manager on 8 Apr 2024
Thank you for recommending us in your review!All the best, Laura

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for your review, Patricia.See you next time.

10/10 Excellent

James

Travelled with partner
Very good contact with staff at reception when we arrived Good information and guidance. Room was a little cold when we entered but after switching on the acon fan it soon warmed up. Fan sounded a bit rough! Otherwise good nights sleep and most importantly just a 5min easy walk to the Airport terminal. J McPherson
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review!We're glad you got a warm welcome from the team!We're pleased to read that our location suited your needs.All the best,Laura

8/10 Good

Vivianne

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 19 Apr 2024
Thanks for the kind review, Vivianne.All the best, Laura -

10/10 Excellent

Eileen, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay to reduce the stress of flying. We stayed there the night before our flight. There is a lounge/restaurant to relax and eat. In the morning we had a nice continental breakfast and were able to walk to the terminal under a covered walkway.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the perfect rating, Eileen,All the best, Laura -

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for your 5 star rating, Colin,.All the best, Laura -

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the airport . Comfortable beds and excellent staff .
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on 22 Mar 2024
Wow, 5/5! Thanks so much, Deborah.Best wishes, Laura

6/10 Okay

Lynda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall very clean and reception staff very friendly. Only problem I had was waiting an hour for food with 2 young children and then I had to go and find someone as they had forgot the side orders of garlic bread. More staff needed on bar as queue was very long every time you wanted a drink.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 21 Mar 2024
Lynda, thanks for reviewing your recent stay. We're glad we made your experience with us a great one!We look forward to welcoming you back.Best wishes, Laura -

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thank you for recommending us in your review!Best wishes, Laura -

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the departure lounge, easy access via bus routes, clean, and staff nice
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, Allison. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for airport just 5minute wak
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, Joseph. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Thanks for the perfect rating, William. Safe travels and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Nina

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the review!All the best,Laura

10/10 Excellent

Simon

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the kind review,Simon.All the best, Laura -

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, Robert.Best wishes, Laura -

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for stay before & after flight
Stayed 1 night in Feb 2024
Response from HOM on 4 Mar 2024
Frances, thanks for the amazing rating. We hope to see you again and All the best, Laura - Hotel Operations Manager.

8/10 Good

David

Helpful staff, good breakfast and a comfortable room for a one night stay.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on 28 Feb 2024
David, thanks for your reivew.Best wishes, Laura

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
All good for an overnight stay only downside was that with sofa bed deployed it made the room for 3 people rather cramped
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Valerie, thanks for the amazing review.We look forward to welcoming you back.All the best, Laura -

10/10 Excellent

Miss Nikki Snedden

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, Miss Nikki.Best wishes, Laura -

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service
Television didn’t work
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 23 Feb 2024
Frances, thanks for the amazing review.All the best, Laura -

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always lovely and clean. Excellent members of staff. Able to have an evening meal,
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Wilma, your lovely feedback is welcomed!All the best, Laura -

2/10 Terrible

Pawan

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for your feedback, Pawan.We’re sorry to hear your time at the hotel wasn’t 5/5. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Laura -

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We ended up here due to a flight cancellation. Our room was great. But service at the bar when all we wanted was a few snacks was super slow. One person serving for a lot of people. However reception staff and everything were lovely!
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thank you for the review, Maria!We're pleased you managed to find us after your unfortunate flight cancellation!We shall pass this information onto the team so they know where to improve for future services.All the best,Laura

8/10 Good

Jean

Liked: Staff & service, property conditions & facilities
very convenient for me, staff were very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for your review, Jean.Best wishes, Laura -

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for stop over. Very friendly and helpful staff, was a little noisy during the night from other guests but that’s almost commonplace nowadays.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 1 Feb 2024
Thanks for the kind review, Nicholas.All the best, Laura -

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is perfect location for flying from and to Glasgow. Staff are lovely and welcoming, would definitely recommend.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 1 Feb 2024
We appreciate your kind words, Catherine.All the best, Laura -

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 1 Feb 2024
Thanks for your lovely review, Alan.All the best, Laura -

10/10 Excellent

James

Liked: Cleanliness, staff & service
Staff were excellent ..extremely helpful
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Thanks for the perfect rating, James.See you soon!All the best, Laura -

2/10 Terrible

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We was treated quite bes made to feel like crap and stayed at kits if holiday will never do it again
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
We're grateful for the feedback, Kevin.All the best, Laura -

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from - Hotel Operations Manager on 30 Jan 2024
Amanda, thanks for your feedback.All the best, Laura

8/10 Good

JOHN O

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 21 Mar 2024
We appreciate your kind words, John.Best wishes, Laura -

8/10 Good

Francis

Liked: Cleanliness, staff & service, room comfort
Overnight stay
We enjoyed our stay and would definitely use this hotel again.Food was good and the staff were really friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 23 Jan 2024
Francis, thanks for the amazing review.Safe travels and see you again soon!All the best, Laura

6/10 Okay

adrian

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 22 Jan 2024
Thanks for the reviewAll the best,Laura

10/10 Excellent

Julie, East Kilbride

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Jan 2024
Thanks for the review and feedback, Julie!We appreciate it!All the best Laura

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly hotel
We had a nice rest after a long flight. The next morning we had a lovely breakfast
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for your positive comments, Mary.All the best, Laura -

6/10 Okay

Joan

Travelled with group
My stay was not as enjoyable as stays I’ve had at your other places simply because my room was very cold even the floor coverings felt damp, beds were excellent, staff very good, breakfast no complaints, so please up grade your heating in the bedrooms , the corridors were heated very highly which seemed like a waste of money.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Joan, thanks for your review of our hotel.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Laura -

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was the dinning area and bar was very cold people were keeping the jackets etc on when dinning not good look
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
We appreciate your kind words, John.All the best, Laura -

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the perfect rating, Margaret.All the best, Laura -

10/10 Excellent

allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round good convienent hotel
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 11 Jan 2024
Thanks so much for your review, Allan.All the best, Laura - Hotel Operations Manager

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 9 Jan 2024
Thanks for your fab review, Rita.See you soon.Best wishes, Laura

10/10 Excellent

Barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Barrie. All the best, Laura - Hotel Operations Manager.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Rebecca, thanks for the amazing rating. All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Andrew. All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Sandi, Farhills

Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Sandi. All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Thanks for the 10/10 rating, Andrew. All the best, Laura - Hotel Operations Manager.