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Reviews of Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

3.5 out of 5
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
636 Yarm Road, Eaglescliffe, Stockton-on-Tees, England

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 300 reviews" "
Rating 8 - Good. 119 out of 300 reviews" "
Rating 6 - Okay. 61 out of 300 reviews" "
Rating 4 - Poor. 30 out of 300 reviews" "
Rating 2 - Terrible. 13 out of 300 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Norman

Business traveller
Like most UK hotels, this one is starting to show its age. The decor is dated and all says 1990's. Needs a refresh to get to 2020's standards.
Stayed 1 night in Mar 2024

4/10 Poor

Sam

Business traveller
Disliked: Cleanliness, staff & service
Room was very tired, walls covered in scrapes and smudges. Bathroom stunk very heavily of strong bleach. The ceiling in the halls have water marks from leaks. Food was extremely slow and waiting staff quite useless. Staff in general very friendly and helpful, just the hotel itself is very tired and dilapidated. I did not try the pool or gym so can't comment on them.
Stayed 1 night in Dec 2023
Response from Reservations on 13 Dec 2023
Good morning Sam, thank you for taking the time to share your comments and please accept our apologies - please be assured your feedback will be passed onto Management for future improvement. Many thanks again

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff and very helpful. Lovely reception, but the rooms are tired and could do with an update.
Stayed 1 night in Dec 2023
Response from Reservations on 13 Dec 2023
Good morning, thank you for sharing your comments - we are pleased to hear you enjoyed your stay with us! Your constructive feedback has been passed to Management. We hope to welcome you back again soon. Many thanks

8/10 Good

Larry

Stayed 2 nights in Dec 2023

8/10 Good

Sandra

Disliked: Property conditions & facilities
Dated, grotty decor, mould in bathroom and on ceiling. Bed clean and comfortable
Stayed 1 night in Nov 2023
Response from Reservations on 6 Dec 2023
Good morning Sandra, thank you for taking the time to share your feedback - this will be passed onto Management for improvement. Many thanks again.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all friendly and very helpful. Thank you !
Stayed 1 night in Nov 2023
Response from Reservations on 29 Nov 2023
Thank you very much Graham for your 5 star review! We hope to be able to welcome you back in the future.

8/10 Good

andre

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

gary

Stayed 2 nights in Nov 2023

6/10 Okay

Andrew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately, it is the only hotel within sensible walking distance to family so we have little choice but to stay here. We've been before and had very poor experiences, so we wouldn't stay unless we had no other choice. We arrived at 13.00 and asked if we could check in. The delightfully blunt reply was 'No'. Apparently, check in is at 14.00 We set our expectations very low (in light of previous experience) to avoid disappointment. We deliberately didn't book dinner nor breakfast as these were not good previously. Just as well really, as we'd been told the dining room was fully booked. Funnily enough, when we walked past the restaurant at 19.00 on our way out to an excellent local restaurant, the dining room was very nearly empty. Whatever. The room was ok but the bathroom was tired and in need of cosmetic repairs. Also, there was an iron shaped burn mark on the carpet. If we had any other options, we wouldn't stay here and we definitely wouldn't recommend The Parkmore Hotel. If you can, find somewhere nicer, there are plenty around further out of the town.
Stayed 1 night in Nov 2023
Response from Reservations on 29 Nov 2023
Good morning Andrew, thank you for taking the time to share your comments. After a busy check out that morning please accept our apologies that we weren't able to accommodate an early check in for you. Thank you for your further feedback, this will be passed onto Management for further investigation. Many thanks again.

6/10 Okay

Stacey

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sandra

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Nirupamma

Disliked: Staff & service, property conditions & facilities, room comfort
Freezing Old Hotel Building
1. Radiator valves in the bedroom have been closed so no heating. Was freezing while it was raining outside. Complained so many times to the reception and finally was given a small heater to keep myself warm. 2. Mould around the tub 3. Wooden Flooring made noise while walking upstairs, old building needs proper maintenance!
Stayed 1 night in Nov 2023
Response from Reservations on 8 Nov 2023
Good afternoon, thank you for taking the time to share your feedback and please accept our apologies - our Maintenance Team are now aware and will make the necessary improvements. Many thanks again.

4/10 Poor

Robert

Stayed 1 night in Oct 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Gerard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Helen

Stayed 1 night in Oct 2023

4/10 Poor

Gerard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad.
Room had a damp odour and tge bed was terrible. Swimming area and sauna /steamroom filthy.
Stayed 2 nights in Oct 2023
Response from Reservations on 11 Oct 2023
Good afternoon, thank you for taking the time to share your comments and please accept our apologies. This will be investigated further by Management. Many thanks

10/10 Excellent

Laurence

Stayed 1 night in Sep 2023
Response from James on 16 Sept 2023
Thank you for your review

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from James on 16 Sept 2023
Thank you for your review

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from James on 16 Sept 2023
Thank you for your review

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok stay
Arrived Sunday around 3pm, had a Sunday dinner in the birdcage restaurant was very nice.. The room 114 not the best very worn. cream carpet quite stained walls marked and plaster chipped. We are a family of 4 with a 3 year old and 7 month old and the room just lacks things, no hair dryer or iron something you would expect in most hotels. No air conditioning and the room was very hot .. Swimming pool is lovely just a bit cold but worth a visit. Overall ok stay.
Stayed 1 night in Aug 2023
Response from Reservations on 16 Aug 2023
Good morning Stephanie, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your Sunday Lunch and use of the spa facilities! Hairdryers, irons and fans are all available on request from Reception should you require them. Many thanks again for your review and we hope to see you again in the future.

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Very nice
Room wasn’t very nice but then was moved to a suite. Bit noisy with deliveries and outside air con system/boiler system. All staff very friendly. House keeping girls all lovely! Sunday lunch was lovely! Never got to use the pool just the gym but very nice! Would definitely stay there again!
Stayed 7 nights in Aug 2023
Response from Reservations on 16 Aug 2023
Good morning Jane, thank you for taking the time to share your feedback. We are pleased to hear our team looked after you and that your Sunday Lunch was good! We hope to welcome you back in the future. Many thanks again.

8/10 Good

Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice holel
Hotel was very nice ,a great location nice walk into Yarm
Stayed 1 night in Jul 2023
Response from Reservations on 13 Jul 2023
Good afternoon Shirley, thank you so much for your lovely comments - we are so pleased that you enjoyed your stay! We hope to welcome you back in the future. Many thanks again.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms and staff
Stayed 3 nights in Jun 2023
Response from Reservations on 5 Jul 2023
Thank you very much for your kind comments Stephen!

10/10 Excellent

Jon

Stayed 2 nights in Jun 2023

2/10 Terrible

Akhil

Business traveller
Disliked: Staff & service, property conditions & facilities
Called the property late evening prior to booking, and queried regarding the restaurant and the electric charging pod. When got to the hotel (after couple of hours), only to find out the both electric charger is not working and the restaurant closed earlier than said time. Bed comfort was not great either
Stayed 1 night in Jun 2023
Response from Reservations on 21 Jun 2023
Good afternoon Akhil, thank you for taking the time to share your comments and please accept our apologies. Your feedback has been passed onto Management for further investigation. Many thanks again.

4/10 Poor

Tony

Stayed 1 night in Jun 2023

2/10 Terrible

Mandy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel could be great but is in really poor shape. Food limited eg instant coffee served at breakfast, no fresh fruit, gluten free and non dairy products not evident. Room very small. Prices high but inconsistent eg other friends paid different rates Really can’t recommend without improving significantly
Stayed 2 nights in Jun 2023
Response from Reservations on 14 Jun 2023
Good afternoon Mandy, thank you for taking the time to share your comments. Your feedback will be passed onto Management for further investigation. Many thanks again.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
helpful and pleasant staff
Helpful and pleasant staff and had a warm welcome Rooms clean and tidy and functional. Great shower in my room, although wall mirror was missing and light over the mirror that should have been there didn't work. Glass roof over the entrance and other conservatory rooves could do with a clean, but only a minor point. All in all a good stay and will certainly be going back
Stayed 1 night in Jun 2023
Response from Reservations on 14 Jun 2023
Good afternoon Paul, thank you for taking the time to share your comments - we are pleased that you enjoyed your stay! Thank you for the constructive feedback, this will be passed onto Management for improvement. Many thanks again.

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.
Stayed 3 nights in May 2023
Response from Reception on 6 Jun 2023
Good afternoon Ian, thank you for taking the time to share your comments and please accept our apologies for the issues you faced in our restaurant. This week we were phasing out our old menu and implementing our new menu so we are sorry that this affected your meal, this will be raised with our Kitchen Team and Management. We hope to be able to welcome you back in the future and many thanks again.

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Overall a good experience, staff were very helpful, Gym was great, although the false Fire Alarm going off at 05:50 did not help with a good nights sleep
Stayed 1 night in May 2023
Response from Reception on 6 Jun 2023
Good afternoon Patrick, thank you for taking the time to share your comments - we are really pleased that you enjoyed your stay! Please accept our apologies for the fire alarm disruption, this was dealt with by Management with the guests in question, we are sorry about that. We hope to welcome you back in the future and many thanks again!

10/10 Excellent

Johanne

Stayed 1 night in May 2023

10/10 Excellent

gary

Stayed 2 nights in Apr 2023

6/10 Okay

Margaret

Travelled with partner
Limited breakfast choice and toaster badly needs replaced or given good clean. Property in need of updating.
Stayed 2 nights in Apr 2023
Response from Reservations on 5 Apr 2023
Good morning Margaret, thank you for taking the time to share your feedback - your comments will be passed onto our Food and Beverage Team for future improvement. Many thanks again.

8/10 Good

Darren

Stayed 1 night in Apr 2023

6/10 Okay

Shaun

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing!!
Room was VERY cold at all times even with the radiator at maximum. Bed duvet / linen was ripped and torn at one end. No hot water in the morning when I tried to wash. Restaurant food was below average. Dust on display shelf in restaurant.
Stayed 1 night in Mar 2023
Response from Reservations on 22 Mar 2023
Good morning, thank you for taking the time to leave your comments and please accept our apologies for the issues you encountered, this will be investigated further with the team. Many thanks again.

6/10 Okay

Nev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff excellent. Room I stayed in was claustrophobic, drab, eggshell/beige walls, the layout was not cohesive, the bed was a few inches off the ground like a Japanese house, which I did not like, having the window open let in a lot of noise, with neighbouring front driveways being very close by with a lack of privacy, and overall I did not like the room much at all. Breakfast was ok but when ordering 2 cooked dishes, they were brought out at the same time so one went cold and was wasted. A little thought would say bring one then the other. Food quality was acceptable. Selection of breakfast was good.
Stayed 1 night in Feb 2023
Response from Reservations on 8 Mar 2023
Good morning Nev, thank you for taking the time to share your comments and we are pleased our Reception Team looked after you well. Your comments will be passed onto the relevant departments. Many thanks again.

10/10 Excellent

Patrick

Stayed 1 night in Feb 2023

8/10 Good

Jim

Stayed 1 night in Feb 2023

10/10 Excellent

William

Stayed 2 nights in Jan 2023

6/10 Okay

Darren

Stayed 1 night in Sep 2022

2/10 Terrible

d

Stayed 1 night in Dec 2022

10/10 Excellent

Terry

Stayed 1 night in Nov 2022

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness
Pleasant stay
The receptionist was friendly and the room was very clean. the hotel generally was a bit tired/ old fashioned. My bed was sagging in the middle. The photos on the website are deceptive. Didn't think it was the best value for money
Stayed 2 nights in Nov 2022
Response from Reception on 16 Nov 2022
Good afternoon Sandra, thank you for taking the time to share your feedback. Your comments have been passed onto the relevant Managers. Many thanks again.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Oct 2022
Response from Reception on 2 Nov 2022
Thank you for your review Sarah, we are pleased you enjoyed your stay!

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were freindly and Really Helpful. The food was excelllent as was the atmosphere around the hotel.
Stayed 1 night in Oct 2022
Response from Reception on 2 Nov 2022
Good afternoon James, thanks so much for your lovely feedback! We are pleased you had a great stay.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities
My room looked a bit tired, but was clean and the shower was incredible! The staff were lovely, really helpful and friendly.
Stayed 1 night in Oct 2022
Response from Reception on 11 Oct 2022
Good afternoon Caroline, thank you so much for taking the time to share your comments - we are really pleased you enjoyed your stay and hope to see you again soon.

8/10 Good

Clare

Stayed 2 nights in Sep 2022