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Reviews of Radisson BLU Hotel Durham

4 out of 5
Radisson BLU Hotel Durham
Frankland Lane, Durham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Assunta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and nice to use the pool. Really appreciated the upgrade too. Staff very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Catherine on 30 Mar 2024
Thank you for your feedback, we hope to welcome you again soon

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in an accessible room which was well appointed, though it would have benefited from a couple more accessible shelves as the drinking glasses were next to the toilet. Would have like a fridge in the room. I felt the breakfast was too expensive but it was good.
Stayed 1 night in Mar 2024
Response from Catherine on 30 Mar 2024
Thank you for your feedback

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too with onsite parking. Staff are very accommodating and the facilities are easy to access. We stayed overnight and enjoyed a spa day following. Would stay again
Stayed 1 night in Mar 2024
Response from Catherine on 30 Mar 2024
Thank you for your feedback, we hope to welcome you again soon

4/10 Poor

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what I expected at all. The hotel was tired and very bland. No different than a travel lodge - other than price. Would not stay again. Disappointing.
Stayed 1 night in Mar 2024
Response from Catherine on 30 Mar 2024
Thank you for your feedback, I am sorry to read of your disappointment and hope you took the opportunity to speak with the team whilst on site.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martine on 24 Feb 2024
Thank you for your feedback.

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpfull
Stayed 1 night in Feb 2024
Response from Katie on 21 Feb 2024
Thank you for your feedback

10/10 Excellent

Victoria

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was absolutely lovely stay, just weren't given walk around or hasn't been navigated... no one asked me if I'm here firt time or not and literally I couldn't find my door number as it was not 1234 my number were right in the end when number before my number were in the middle of the corridor, I were very tired when I arrived, had practical almost like an exam day l day, had a long drive in the morning and had to go back all the way for a help, were asking reception where is restaurant and which way is the spa, (just an advise for future...) : In the same time while doing check-in could show with the hand what can you do in here for example if you like to have a spa or which way is the restaurant just show it so guests wouldn't need to keep ringing or coming back and asking every separate thing over and over again x It's time consuming x Food was brilliant!
Stayed 1 night in Feb 2024
Response from Catherine on 5 Feb 2024
Thank you for your feedback, we will use your feedback to improve our service moving forward

8/10 Good

Elizabeth

Travelled with partner
Pleasant stay, seating in reception/bar area very comfortable
Stayed 1 night in Jan 2024
Response from Catherine on 5 Feb 2024
Thank you for your feedback

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, great food, staff are very nice. the bar/ restaurant was full but remained really relaxing and nice atmosphere
Stayed 1 night in Jan 2024
Response from Catherine on 5 Feb 2024
Thank you for your feedback

8/10 Good

Mr James

Business traveller
Stayed 1 night in Jan 2024
Response from Catherine on 5 Feb 2024
Thank you for your feedback

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Catherine on 5 Feb 2024
Thank you for your feedback

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness
Poor check-in, receptionist unfriendly, room key wouldn’t work and then someone already in the room. Back at reception we were told the key was right but wrong room number. Given different room but no apology. Not best start when you’ve been driving for 5 hours. Hotel was clean and comfortable but a bit dated. Good central location.
Stayed 1 night in Jan 2024
Response from Katie on 9 Jan 2024
Thank you for your feedback. It is very unusual to read such feedback in relation to our Reception Team, and as such I am surprised to read of your experience falling below expectation.Please be assured that I shall follow up and provide support where required.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katie on 9 Jan 2024
Thank you for your feedback

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Katie on 9 Jan 2024
Thank you for your feedback

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel itself is fantastic but their Restaurant called Collage is just awful, the prices they charge for the standard of food, is disgusting, i had ribeye steak, chips and served with watercress, thats it for £30, the steak was full of gristle and the chips were bog standard frozen ones, not the standard you expect from a hotel like Radisson Blu
Stayed 1 night in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback, I am sorry that the dining did not meet expectations.

8/10 Good

Carl

Liked: Cleanliness, staff & service
Great location and decent facilities. Found the room in need of some tlc - empty space where a fridge once was, plughole in sink constantly blocking....
Stayed 2 nights in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback, I am sorry your stay did not meet expectations and hope you were able to raise these with the team whilst on site.

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback

10/10 Excellent

Ben

Stayed 2 nights in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Raddison blue
Parking charges on top of say .30mins checkin. Seen better superior rooms in lower * chains long queue for breakfast sfaff seemed overwhelmed. Short on staff. Members on duty trying to do 10 things at once.
Stayed 1 night in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

6/10 Okay

Wai Wan

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

8/10 Good

mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central hotel
Lovely hotel very clean. Great customer service. Room was just a little run down could do with a freshen up.
Stayed 2 nights in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Nkosiyabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would recommend it
Stayed 3 nights in Dec 2023
Response from Catherine on 11 Jan 2024
Thanks for your feedback

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely stay and a very comfortable room. I did not like not being able to get a coffee from the bar, my son was told they were not serving coffee while they served drinks to people going in for their Christmas party. He had been able to but drinks but, I don’t drink alcohol so, instead of paying a lot to stay there, I was not allowed my choice of drink and had to have a lime and lemon. I do not want to hear that you are sorry, I feel it was discrimination.
Stayed 1 night in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback, I will ensure this is followed up with the team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Catherine on 11 Jan 2024
Thank you for your feedback, we hope to welcome you again soon

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel
We stayed for 2 nights & it was excellent. Location is spot on, staff very friendly & efficient & room was large & spotless with lovely views over the river. Couldn't of asked for more & will definitely be back.
Stayed 2 nights in Dec 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Our stay at the hotel was just what we hoped for. The room overlooked the river and we had a beautiful view of the cathedral and castle. We had a king size bed and found the temperature in the room most pleasant even though the weather was particularly cold. The little bridge from the hotel into the city made it very easy to access everything. We appreciated having a place to park the car, even though we had to pay, so that we knew that it was safe. We never used the car while we were there as everything we wanted was in walking distance. The choice of food for the breakfasts was excellent. All the staff were friendly and helpful. We glanced at the gym and swimming pool, but in two days we did not have time to use them.
Stayed 2 nights in Dec 2023
Response from Lauren on 5 Dec 2023
Thank you for your feedback

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Lauren on 5 Dec 2023
Thank you for your feedback

10/10 Excellent

clement

Stayed 2 nights in Nov 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from other customers particularly letting the doors to rooms bang madeit difficult to sleep
Stayed 2 nights in Nov 2023
Response from Lauren on 28 Nov 2023
Thank you for your feedback

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from k on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Katie on 28 Dec 2023
Thank you for your feedback

6/10 Okay

Stephen

Stayed 2 nights in Nov 2023
Response from Katie on 20 Nov 2023
Thank you for your feedback

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren on 19 Nov 2023
Thank you for your feedback

10/10 Excellent

Liam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Extremely disappointed
Everything was amazing the staff, the bar staff, the hospitality… but we both kept falling between our “standard room” beds!! I don’t except 2 beds being put together after paying £190 for a night I was extremely disappointed! I felt robbed what I paid for and it’s not up to standard! I asked about electric charging points (which were full no issues there), but being offered a £5 parking fee on booking then to be paying £14. I’m extremely disappointed in my experience
Stayed 1 night in Nov 2023
Response from Martine on 17 Nov 2023
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
We were in room 347. The room was very comfortable. We had a queen sized bed, okay but in future I'll ask for a king size upgrade. The staff were very friendly and helpful. The breakfasts were spot on, plenty of choice and very tasty. We used the spa facilities twice and both times were very good. Jacuzzi, sauna, steam room and a decent sized pool plus loungers. An excellent hotel thats really close to the main tourist attractions,Durham Cathedral and Castle, Riverside Walks and superb restaurants. We will be returning again in the future.
Stayed 3 nights in Nov 2023
Response from Martine on 16 Nov 2023
Thank you for your lovely feedback.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from Katie on 14 Nov 2023
Thank you for your feedback

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front of house staff. Helpful, competent aabd delightful.
Stayed 3 nights in Nov 2023
Response from Katie on 14 Nov 2023
Thank you for your wonderful feedback!,I will be sure to share this with the rest of the Team, as they will also be delighted!

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katie on 9 Nov 2023
Thank you for your feedback

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Katie on 9 Nov 2023
Thank you for your feedback

4/10 Poor

Audrey

Stayed 1 night in Oct 2023
Response from Lauren on 1 Nov 2023
Thank you for your feedback

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Good functional hotel with a good spa/fitness suite. Access to Durham city and to station good. Did not eat there.
Stayed 1 night in Oct 2023
Response from Lauren on 2 Nov 2023
Thank you for your feedback

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rita & Joan
Booked for me & my friend for our Annual meet. She lives in chertsy Surrey & i now live at saltburn. Weve been friends 47 yr. The hotel is lovely & well situated as we are both getting on. We enjoyed the spa & the breskfsst 1st class. Our 1st time with you but will definitely come back & recommend. Thznk you.
Joan & me ready for bed
A room with a view
Stayed 1 night in Oct 2023
Response from Katie on 27 Oct 2023
Hello Rita and Joan!Thank you so much for your lovely review! I am delighted that you both had such a lovely stay. I do look forward to seeing you againWarm WishesKatie.

10/10 Excellent

Mrs M

Stayed 1 night in Oct 2023
Response from Katie on 17 Oct 2023
Thank you for your feedback